The authors argue that policy has become an increasingly central concept and instrument in the organization of contemporary societies and that it now impinges on all areas of life so that it is virtually impossible to ignore or escape its influence. This book shows how the study of policy leads directly to issues at the heart of anthropology.

" Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing.

This second edition reviews recent reforms and the likely impact of future developments in management and competition in the NHS. In particular, it reflects the growing importance of primary care and the continuing debates about health care rationing. It concentrates on the realities and how they can be interpreted to help strategists, managers, clinicians, students and those supplying the NHS understand the mechanism of efficient health care delivery.

* A practical introduction to the business of management for doctors and managers at all levels * This simple guide provides easy-to-use tools and techniques * It explains jargon, presents managerial tasks in context and provides managerial models

This study examines management systems and their appropriateness to the National Health Service. The text considers the role of clinicians in management, recommending increased involvement by clinicians, and arguing that they must take on a greater management role in the reformed health service. The author suggests that conultants are best placed to manage the NHS efficiently and cost-effectively. In a system where non-clinical staff have come to dominate NHS management, and where purchasers determine what services are to be provided and the Patient's Charter defines the parameters of practice, doctors have genuine reasons to be hostile to the idea of involvement in hospital management. However, the author of this book warns of the danger to the health service and to patient care if consultants are sidelined. He considers management systems and the most suitable roles of clinicians in practice. In proposing models for change, he aims to transform the professional lives of clinicians.

This book is your guide to becoming an empowerment leader. Its purpose: to redirect and re-energize leadership in government.
If you are involved in any form of government leadership, this new publication will show you exactly how to develop and implement the principles of empowerment and improve quality.
Transformational Leadership in Government is written for administrators and managers who are committed to improving the efficiency and effectiveness of their staff. Koehler and Pankowski illustrate how true leadership is the creation of a working environment that encourages those closest to the problem to take the responsibility for solving it.
The authors provide new principles of leadership that will enable leaders to successfully manage any government organization. The book focuses on governmental organizations that should be customer driven, process oriented, team based, and data driven. The essence of Transformational Leadership in Government can be summed up in the words of W. Edwards Deming: Give the worker a chance to work with pride.

The shift of services from acute hospitals to general practice requires clinicians to become actively involved in the process of change. This book sets out to demonstrate that with careful planning, implementation and evaluation of this process, problems can be avoided and the quality of service enhanced. The authors demonstrate a clear understanding of the practical issues involved and their evident enthusiasm for the opportunities now available will stimulate innovation in hospital staff, the health care team in general practice and NHS managers responsible for the delivery of a more efficient and responsible service.

Outcome in the management of public services refers to the impact of a particular public sector activity. This book provides a critical assessment of the way outcome is measured, exploring the need to balance objective and subjective forms of

Outcome in the management of public services refers to the impact of a particular public sector activity. This book provides a critical assessment of the way outcome is measured, exploring the need to balance objective and subjective forms of

This text is based on the practical experience of pilot schemes which have identified a variety of opportunities and innovative ideas which others can adopt and develop. This book is a reference for principals and managers of fundholding practices, those thinking about becoming fundholders, and for the managers of provider units seeking to expand their services, including the commissioning authorities.

Using practical examples, this book demonstrates how a theoretical model for shared care operates in practice to deliver improved health outcomes within limited resources. It shows how clinically-led initiatives can influence health care commissioning strategies, and how the implementation of the model meets the needs of clinicians, purchasers and providers. The model and evaluation protocols advocated here provide a firm foundation for the development of shared care in the future.

* What is NHS purchasing and where is it going? * What are the resource implications of shared care policies? * Why are casemix and clinical coding important in pricing contracts? * What should be the role of marketing in the NHS? * Where should a medical director's loyality lie? These are the sort of questions which clinical staff at all levels in today's NHS are expected to grasp. Navigating the NHS provides the answers. The full range of current management issues is explored, and each topic is presented clearly and concisely by authors with expert knowledge and experience. Navigating the NHS is written for the uninitiated, who need to absorb the central arguments rapidly. It is ideal for those seeking promotion. But the calibre fo the contributions is such that clinicians who already have considerable managerial responsibilities and even health service managers themselves will find it fascinating, challenging and enlightening.

In a time of austerity, the U.S. government s reliance on the private sector for a range of services has declined for two consecutive years. Even so, real services contract spending in 2012 remains more than 80 percent above the level in 2000. The CSIS Defense-Industrial Initiatives Group brings eight years of experience to the task of understanding this industry in flux. This report examines contract factors, like competition, funding mechanism, and vehicle, while also looking at industrial base factors like vendor market share by size and top contractors by total services revenue. The study team then applies this analysis to individual government customers and service areas. The 2000 2012 iteration of the report also significantly updates the policy implications chapter. This section examines the controversial topics of contract size and multi-award contracts to determine what the data say about their ramifications.

A detailed study of the changes which have taken place in the British Civil Service since 1979. It is intended for political and policy scientists, and sociologists.

Controls on the bureaucracy through administrative due process and presidential and congressional prerogatives are the focus of this book. The author examines these controls and assesses the trade-offs among them.

Controls on the bureaucracy through administrative due process and presidential and congressional prerogatives are the focus of this book. The author examines these controls and assesses the trade-offs among them.

`It is really encouraging to see that such a book has been published ... No one can deny that Open University students - and all other interested parties - are given both sides of case.' - Tribune

IThis title was first published in 2003. In the early 1990s, Australia, Sweden and the UK dismantled the old centralised pay setting systems which set the pay of civil servants and adopted decentralised pay systems. Consequently, these systems are now being considered by many other European countries as they look to reform their own systems. Bender and Elliott analyse the outcomes of these pioneering reforms in all three countries and, in doing so, provide the most detailed analysis of the pay of civil servants in these three countries to date. The authors further assess the effect that decentralisation had on the inequality of pay both within and between different departments, agencies and ministries. They identify the differences in the rates of pay growth for the different grades of civil servants that lie behind the changes in pay inequality, and assess whether decentralisation changed the way in which civil servants are paid.

The Handbook on the Economics of Conflict conveys how economics can contribute to the understanding of conflict in its various dimensions embracing world wars, regional conflicts, terrorism and the role of peacekeeping in conflict prevention. The economics of conflict is a relatively new branch of the discipline of economics. Conflict provides opportunities for applying game theory involving strategic behaviour, interactions and interdependence between adversaries. The Handbook demonstrates that conflict and its prevention is costly; it considers new dimensions such as ethnic cleansing, destructive power, terrorism, corruption, the impact of new technology, peacekeeping, the role of economists in defence ministries and the use of private contractors in conflict. This unique and comprehensive resource presents a set of original contributions by distinguished experts, providing theoretical, empirical and case-study material. It will prove invaluable for students and researchers interested in defence and peace economics, international relations and strategic studies. Policymakers and defence industry executives will also find this book a fascinating read. Contributors : C. Anderton, S.H. Bae, C.P. Barros, N. Bennett, U. Berkok, L. Bilmes, V. Bove, D. Braddon, J. Bradley, J. Brauer, J. Carter, F. Coulomb, N. Davies, S. Davies, P. Dowdall, J.P. Dunne, A. Gibbons, L.A. Gil-Alana, P. Hall, K. Hartley, J. Hudson, D. Jones, C. Kollisa, S. Markowski, A. Ott, S.M. Paleologou, K. Pittel, I. Ringel, D. Rubbelke, Selami Sezgin, Sennu Sezgin, R. Smith, B. Solomon, J. Stiglitz, A. Tishler, T. Turner, M. Vahabi, V. Zervos

Total Quality is a practical, proven approach to management that is successfully being applied throughout American industry-and more recently in health care organizations.
Total Quality in Radiology: A Guide to Implementation is designed to be used by the neophyte or experienced quality improvement practitioner. Written by two authors with extensive experience in departmental leadership, problem solving, and improvement programs, this new book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.
The book covers all the principles of total quality and provides the basic tools necessary to begin and implement a detailed QI program.
For the administrator, there are examples of actual radiology improvement projects that have been implemented in U.S. hospitals-including successes and setbacks. Lessons learned and pitfalls are openly discussed.
For the radiologist, there is a fresh new look at quality from the "customer's" perspective-the patient and referring physician. Examples of programs "in operation" are provided as well as suggestions for other areas where radiology-initiated quality programs may have a positive impact on patient outcome.
This book has something for those who want relief from crisis management and wish to maintain an abiding commitment to an improved health care workplace.

Within this context, big data analytics (BDA) can be an important tool given that many analytic techniques within the big data world have been created specifically to deal with complexity and rapidly changing conditions. The important task for public sector organizations is to liberate analytics from narrow scientific silos and expand it across internally to reap maximum benefit across their portfolios of programs. This book highlights contextual factors important to better situating the use of BDA within government organizations and demonstrates the wide range of applications of different BDA techniques. It emphasizes the importance of leadership and organizational practices that can improve performance. It explains that BDA initiatives should not be bolted on but should be integrated into the organization's performance management processes. Equally important, the book includes chapters that demonstrate the diversity of factors that need to be managed to launch and sustain BDA initiatives in public sector organizations.

Until now, no textbook on TQ has emerged that was written specifically for the healthcare industry. The Textbook of TQ in Healthcare is the first true text prepared by healthcare professionals for healthcare professionals. It provides a discussion of the tools, techniques and principles of TQ. Academic programs will find this text very useful for courses in TQ, quality management, general and strategic management and leadership.The Textbook is also an excellent reference for students and professionals in medicine, nursing, allied health services, pharmacy and healthcare administration.
The Textbook of TQ in Healthcare starts with an introduction and history of TQ and its movement from the manufacturing sector to the healthcare industry. Quality is then discussed as a major cornerstone of the healthcare delivery system. Principles, methods for implementation and the tools for assessing TQ progress are described. The Textbook concludes with a section on comparative analysis of TQ with other management philosophies. Also presented are a case study of a major healthcare facility that has actually implemented TQ and an excellent collection of articles that further expand the understanding of TQ.

"Ethics and Public Administration" refutes the arguments that administrative ethics cannot be studied in an empirical manner and that empirical analysis can deal only with the trivial issues in administrative ethics. Within a theoretical perspective,the authors qualify their findings and take care not to over-generalise results. The findings are relevant to the practice of public administration. Specific areas addressed include understanding public corruption, ethics as control, and ethics as administration and policy

Why does public management - the art of the state - so often go wrong, producing failure and fiasco instead of public service? What are the different ways in which control or regulation can be applied to government? Why do we find contradictory recipes for the improvement of public services? Are the forces of modernity set to produce world-wide convergence in ways of organizing government? This important new study aims to explore such questions, central to current debates over public management. Combining contemporary and historical experience, it employs grid/group cultural theory as an organizing frame and method of exploration. Using examples from different places and eras, the study seeks to identify the recurring variety of ideas about how to organize public services. And contrary to widespread claims that modernization will bring a new global uniformity, it argues that variety is unlikely to disappear from doctrine and practice in public management.

Blending both the theoretical and applied aspects of contemporary issues in court management, this reference/text offers in-depth coverage of all major topics and developments in judicial systems administration. It is suitable for use in the classroom or for self-study.;Providing the background material to clarify even the most technical management application, this book: presents the history and theory of the court management movement; examines the separation of powers doctrine, and its relationship to judicial independence; discusses the latest developments in court reform, the American Bar Association standards, alternative dispute resolution techniques and caseflow considerations; analyzes unified court budgeting and revenue generation by judicial systems; describes personnel administration, training and jury management; and elucidates court performance evaluation, planning approaches, the use of cameras in the courtroom and audio-visual applications.