Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private sector idea of strategic management has become so powerful in the public sector that politicians and policy makers have begun to talk about the importance of the modern state being strategic - and we may be witnessing the emergence of the Strategic State. Strategic Management for the Public Sector draws on experience and research from a range of countries and provides a theoretical understanding of strategic management that is grounded in the public sector. Drawing on the latest theory and research this text provides a fresh look at foresight, analysis, strategic choice, implementation and evaluation. This book also offers original and detailed case studies based on up to date evidence from different public sector settings, helping the reader to build on their understanding of theories and concepts presented earlier in the book. Strategic Management for the Public Sector has been written specially for managers and students taking postgraduate courses such as MBAs and MPAs. It will also appeal to individual managers and civil servants in the public sector looking for an accessible book to read as part of their own independent personal development.

In almost every liberal democratic society, an issue that is a topic of constant and passionate public discussion is how much that country's ministers, legislators, senior civil servants, and senior judges should be paid. Nor is this surprising; the issue has considerable voyeuristic appeal, particular democratic significance, and important ramifications for the functioning of the public sector as a whole. However, like most political debates, these discussions tend to be messy, fragmented, and full of unverified assertions and spurious appeals to populist sentiment. It is hardly surprising that those discussions rarely succeed in putting the matter to rest. Paying Our High Public Officials examines the political discourse concerning this question in 17 liberal democracies (Canada, the United States, Mexico, Norway, Finland, the Netherlands, the United Kingdom, Ireland, Germany, Austria, Switzerland, France, Poland, Italy, Hong Kong, Singapore, and New Zealand). Based on many hundreds of parliamentary debates, newspaper articles, speeches, as well as reports by think tanks and high commissions of state, the book identifies seven central arguments that occur in all these societies, translates them into the language of analytical philosophy, and then rigorously evaluates them. This approach contributes to a better understanding of this controversy and may result in better-justified and more legitimate conclusions concerning which policy to adopt.

Equality of opportunity is a phrase that is embedded in the language of most organizations, even if it is not always identifiable in their practices. Since the civil rights movement in the US, and anti-discrimination legislation of the 1970s in the UK, jolted organizations on both sides of the Atlantic into taking the concept seriously, public service delivery has often led the way both in terms of developing new approaches and sometimes in highlighting the disturbing extent of social inequality. Gender Equality in Public Services offers an analysis of how the organization of gender equality work in British public services is changing in response to legislation, the privatisation of and reduced state expenditure on public services, the devolution of power from central to regional and local government, and the rise of third wave feminism. The book also takes a look at the challenges and opportunities for promoting women's equality in employment and public services during these times of change.The issues covered affect most advanced economies and the argument developed in the book draws from and contributes to international feminist debates and research literature on the potential of equality and gender mainstreaming work for radical and transformational change, and to feminist organization theory. As such, it will appeal to students, researchers and practitioners interested in the lived experience of equality policy and change processes, feminist organization theory and gender mainstreaming practice.

In Disordered Thinking and the Rorschach, James Kleiger provides a thoroughly up-to-date text that covers the entire range of clinical and diagnostic issues associated with the phenomenon of disordered thinking as revealed on the Rorschach. Kleiger guides the reader through the history of psychiatric and psychoanalytic conceptualizations of the nature and significance of different kinds of disordered thinking and their relevance to understanding personality structure and differential diagnosis. He then moves on to thorough reviews of the respective contributions of David Rapaport, Robert Holt, Philip Holzman, and John Exner in conceptualizing and scoring disordered thinking on the Rorschach. These synopses are followed by an equally fascinating examination of less well known research conceptualizations, which, taken together, help clarify the basic interpretive conundrums besetting the major systems. Finally, having brought the reader to a full understanding of systematic exploration to date, Kleiger enters into a detailed analysis of the phenomenological and psychodynamic aspects of disordered thinking per se. Even experienced clinicians will find themselves challenged to reconceptualize such familiar categories as confabulatory or combinative thinking in a manner that leads not only to new diagnostic precision, but also to a richer understanding of the varieties of thought disturbances with their equally variable therapeutic and prognostic implications. With Disordered Thinking and the Rorschach, Kleiger has succeeded in summarizing a wealth of experience pertaining to the rigorous empirical detection and classification of disordered thinking. Equally impressive, he has taken full advantage of the Rorschach as an assessment instrument able to capture the richness of personality and thus capable of providing a unique clinical window into those crucially important differences in the quality of thought that patients may evince.

The book is unique within the competition as readers will gain an understanding of how to build effectiveness, rather than just efficiency, into their thinking and into the culture of their organisations. The book applies to an international audience in the public sector and also across sectors. Written by two leading authorities and practitioners of public management performance measurement.

This book provides a comprehensive examination of the police role from within a broader philosophical context. Contending that the police are in the midst of an identity crisis that exacerbates unjustified law enforcement tactics, Luke William Hunt examines various major conceptions of the police-those seeing them as heroes, warriors, and guardians. The book looks at the police role considering the overarching societal goal of justice and seeks to present a synthetic theory that draws upon history, law, society, psychology, and philosophy. Each major conception of the police role is examined in light of how it affects the pursuit of justice, and how it may be contrary to seeking justice holistically and collectively. The book sets forth a conception of the police role that is consistent with the basic values of a constitutional democracy in the liberal tradition. Hunt's intent is that clarifying the police role will likewise elucidate any constraints upon policing strategies, including algorithmic strategies such as predictive policing. This book is essential reading for thoughtful policing and legal scholars as well as those interested in political philosophy, political theory, psychology, and related areas. Now more than ever, the nature of the police role is a philosophical topic that is relevant not just to police officials and social scientists, but to everyone.

Public utilities supply a set of goods and services that are central to the workings of a modern economy. Their importance in the economy's structure is matched by the interest and complexity of the problems they present for economic analysis. This two-volume set includes the most important and influential papers in the development of public utilities economics. It includes early contributions on marginal cost pricing as well as its later extensions dealing with peak loads, financial constraints, indivisibilities, uncertainty, and non linear tariffs. The selection includes a balance between partial and general equilibrium analysis. More recent game theoretic approaches to some of the classic problems are also included. Three important types of public utility - electricity, telephones and rail transport - are covered in some depth. This important collection will be a valuable reference source to researchers and policymakers alike.

The History of the United States Civil Service: From the Postwar Years to the Twenty-First Century provides a broad, comprehensive overview of the US civil service in the postwar period and examines the reforms and changes throughout that time. The author situates the history of the civil service into a wider context, considering political, social and cultural changes that occurred and have been influential in the history of American government. The book analyzes the development of administrative reorganizations, administrative reforms, personnel policy and political thought on public administration. It also underlines continuity and changes in the structures, organization, and personnel management of the federal civil service, and the evolution of the role of presidential control over federal bureaucracy. Taking an essential, but often neglected organization as its focus, the text offers a rich, historical analysis of an important institution in American politics. This book will be of interest to teachers and students of American political history and the history of government, as well as more specifically, the Presidency, Public Administration, and Administrative Law.

Public enterprises remain of fundamental importance in advanced economies, and this volume characterises them as hybrids, influenced by markets and ministries.

Regulating Development examines the impact that regulation - good or bad - can have on the development of poorer societies. It opens with a succinct review of critical issues, including the implications of the spread of intellectual property rights legislation and the role of the World Trade Organisation (WTO).The volume examines the regulatory experiences of three important developing economies: Brazil, Ghana and South Africa. Key regulatory themes are analysed, most notably capital markets and corporate governance regulation, the regulation of the telecommunications sector and the use of regulatory reforms to promote the development of small- and medium-sized enterprises. Within each chapter policy lessons are drawn, the relevance of which extend well beyond national or even regional boundaries. The principal aim of the book is to show the extent to which regulation is moving increasingly to centre stage as a driver of development in Africa and Latin America. The book also demonstrates how thoughtful, well-planned regulation can make a real contribution to the emergence of supply-side competitiveness. This book will be invaluable reading for academics, researchers and students with an interest in economics and development studies, as well as for regulators and policymakers in developing countries.

First Published in 1998. This is Volume IV of eighteen of a series on the Sociology of Public Policy, Welfare and Social Work. Stemming from an original study on social mobility, this book looks at Britain's higher civil servants from 1870 to 1955 who are mainly sourced from the expensively-educated middle classes.

First published in 1998, this volume examines how super-optimum decisions involve finding alternatives to controversies whereby Conservatives, Liberals, or other major groups can all come out ahead of their best initial expectations simultaneously. This book is organised in terms of concepts, methods, causes, process, substance, and the policy studies profession. Concepts clarify that policy evaluation traditionally involves: (1) Goals to be achieved; (2) Alternatives available for achieving them; (3) Relations between goals and alternatives; (4) Drawing a conclusion as to the best alternative in light of the goals, alternatives, and relations; and (5) Analysing how the conclusion would change if there were changes in the goals, alternatives, or relations. Super-optimizing also involves five related steps, but with the following improvements: (1) Goals are designed as conservative, liberal, or neutral; (2) Alternatives get the same designations; (3) Relations are simplified to indicate which alternatives are relatively high or low on each goal; (4) The conclusion involves arriving at an alternative that does better on Goal A than Alternative A, and simultaneously better on Goal B than Alternative B; and (5) The fifth step involves analysing the super-optimum or win-win alternative in terms of its feasibility as to the economic, technological, psychological, political, administrative, and legal matters.

First published in 1984, this book examines the style of leadership amongst senior civil servants and its impact on administrative reform by investigating the work of Sir Percival Waterfield who was First Civil Service Commissioner from 1939 to 1951. He was responsible for setting up the Civil Service Selection Board which was the key institution in the pioneering new approach to personnel selection initiated in Britain after the Second World War. It has been regarded as the model for personnel recruitment in other contexts and for civil service recruitment in other countries. The book raises fundamental questions about the criteria for recruitment and promotion of leading officials in British central government and offers a rare glimpse of the day to day work of top civil servants and the administrative culture in which they operate.

Governments, Competition and Utility Regulation continues the series of annual books, published in association with the Institute of Economic Affairs and the London Business School, which critically reviews the state of utility regulation and competition policy. The book contains incisive chapters on competition policy and trade, antitrust and consumer welfare, merger control and efficiency, emissions trading, Ofcom and convergence, energy regulation and competition, regulating the London Underground, the future of water regulation and European merger control. Chapters on each topic are followed by comments from regulators, competition authority chairmen and other experts in the relevant fields. The book provides analysis of and commentaries on the most significant developments in regulation and competition policy, drawing on experiences in Britain, the United States and the European Union, as well as in international trade negotiations. It will be of value to practitioners, policymakers and academics who are concerned with regulation, deregulation and policies to promote competition.

First published in 1973, Efficiency Criteria for Nationalised Industries asks by what criteria we should judge the efficiency of nationalised industries, what we mean by saying they should be run commercially and where the public interest should lie. In this work, Professor Nove believes we answer these questions incorrectly due to a lack of understanding of economic theory and a desire to relate real world economics to that of the text book. The author says many economists, in a world of indivisibilities, complementarities and systems, persist in thinking in terms of one-dimensional, fragmented marginalism. Professor Nove, who is known for his writings on the Soviet economy, raises many points relevant to the East as well as the West. His work contributes to the economics of socialism, while also making the case for greater realism in economic theory in general.

There is continual concern about the ability of governments to perform the duties and responsibilities that their citizens have come to expect from them. Many citizens view government as inept, arthritic, and dedicated to the preservation of the bureaucratic status quo. As we close the twentieth century, the challenge for democratic governments is to become adaptive, flexible, innovative, and creative. In short, they need to become learning organizations. This book explores what it will take for governments to break out of their traditional ways of approaching problems and leam new approaches to finding solutions.Can Governments Learn? examines organizational learning in the public sector. It seeks to understand what role policy and program evaluation information can play in helping governments to learn. Among the democratic societies that are studied are Belgium, Canada, the Netherlands, Sweden, and the United States. Their governmental systems have produced and learned from evaluation information in quite different ways. Significantly, the studies documented here show that the concept of organizational learning has vitality and applicability cross-nationally.Can Governments Learn ? evaluates preconditions for governmental learning as well as the institutional and human resource factors that contribute to the process. This is the third volume in the comparative policy analysis series. It is essential for policymakers, government officials, and scholars interested in improving the performance of governments.

At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the 'wickedness' of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are 'wicked' in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on 'wicked' problems and their amelioration. This is a timely and engaging book that challenges you - the reader - to think again about how we should look at, engage with and support all those involved in health and social care.

Designed as a comprehensive overview of public sector compensation, the book addresses strategies for change, with the author warning that failure of the profession to address this issue will ultimately lead to citizens taking matters in their own hands. The author's issues-oriented approach addresses his core messagethat the escalation of public sector compensation is impacting the ability of government to meet its core responsibility and the failure of government to address this has serious consequences. Not just a critique, it presents context, analysis, and suggestions for reform.

First published in 1988, this book is about the application of moral standards in the course of official work in the British civil service. It approaches the subject by examining the career of Sir Edward Bridges, Head of the Civil Service from 1945 to 1956. The book raises questions, of major importance at the present time, about methods of work and the standards expected of civil servants.

This book presents an overview of the scientific study of public management, gathering together some of the most authoritative experts in this area of study in Europe and the United States, writing specifically about their respective countries. These essays seek to present the national distinctiveness of the study of public management, in the context of specific state administration. This book goes further than some previous books concerning public management by highlighting the underlying differences between Europe and the United States and amongst European countries, in relation to their particular political-administrative circumstances. The aim of this book is to establish a dialogue between Anglo-American and European approaches to public management, to encourage readers to see their own national ideas and practises in contrast to others and foster leaning by asking repeatedly 'compared to what?'

This book examines how India was placed and placed itself in the world during the first half of the 20th century in a period of global turmoil and set against the subcontinental contest for independence. In situating India in the world, it looks not just at current foreign policy studies, but also at geopolitics, World War experiences, theoretical and strategic approaches, early foreign policy institutional transitions and the role of Indian civil and foreign diplomatic services. The work explores history and theory with a focus on cosmopolitanism beyond nationalism. The use of extensive sources from archives in UK and Russia - especially in different languages, mainly German and Russian - lends this volume an edge over most other works. The book will be useful to professional academics, historians including military historians, security specialists, literary specialists, foreign policy experts, journalists and the general reader interested in international issues.

BSW/MSW education funded by Title IV-E of Social Security Act ("Title IV-E Child Welfare Education") is an important incentive to encourage social workers to stay in the child protection field. It aims to demonstrate the training partnership between universities and public child welfare agencies. This book contains essential research results with a focus on the impact of Title IV-E Child Welfare Education to improve worker capacities and case outcomes, as well as on the process and results of social work education in promoting public child welfare work. There are nine chapters written by renowned researchers in public child welfare who applied rigorous quantitative and/or qualitative methodologies to clearly describe measures used, data sources, outcome variables, and implications for education, practice, policy, and research. These evidence-based articles address the following child welfare topics: training partnerships and worker outcomes, effective pedagogy and online education, workplace climate and retention factors, and other topics connecting BSW/MSW education to public child welfare practice. Future child welfare education will need to further expand child welfare knowledge and skills, strengthen worker competencies with a strong commitment to social work values and ethical practice principles, and develop a cohesive supervisory network to build a workforce with positive attitude toward child protection programs. This collection will inform child welfare educators, administrators and legislators regarding the impact of Title IV-E Child Welfare Education on the development of public child welfare and make recommendations to improve the child welfare curriculum in social work education. This book was originally published as a special issue of the Journal of Public Child Welfare.

First published in 1988, this book is about the application of moral standards in the course of official work in the British civil service. It approaches the subject by examining the career of Sir Edward Bridges, Head of the Civil Service from 1945 to 1956. The book raises questions, of major importance at the present time, about methods of work and the standards expected of civil servants.

The Police Misconduct Complaint Investigations Manual provides a timely and unique, step-by-step approach to conducting or reviewing police misconduct investigations, whether a complaint involves a lower-level allegation of discourtesy or more serious concerns such as excessive force or criminal behavior. Utilizing real-life examples and updated case law to illustrate points, it provides best practices for investigating police action resulting in misconduct complaints. The Manual's comprehensive approach includes detailed procedures and policy considerations from intake through case closure, and discusses data tracking, reporting on trends, selecting and training investigative staff, civilian oversight, and a host of special issues that can arise with police misconduct complaints. The Manual is suitable for both sworn personnel and civilians handling or reviewing investigations and whether working internally for a police department or externally in oversight or another capacity. The guidance provides detailed examples of witness interview questions and types of evidence to collect, with discussion on making difficult credibility determinations and approaches to analyzing the information gathered to arrive at a recommended finding. Review questions are found at the end of most chapters, for use in academic or investigative training environments. Police officers engaged in the often complex and challenging work of public safety deserve and expect objective, thorough, and timely handling of complaints. Complainants and other stakeholders seek accountability and transparency when an officer behaves in a way that raises questions about their professionalism. The Complaint Investigations Manual provides instruction on handling misconduct complaints in a manner that will ensure the goals of law enforcement and stakeholders are met. The authors intentionally use a broad approach to make the Manual relevant and easy to use by law enforcement personnel, civilians in oversight or other capacities who work on police misconduct matters, and the criminal justice academic community. It is a critical primer for internal affairs investigators, police managers, law enforcement leaders, auditing professionals, civilian oversight practitioners, government representatives, community advocates, criminal and social justice students, and all others in pursuit of fair, thorough, and timely investigations of police misconduct complaints.

This accessible book aims to inform readers interested in assessing privatization and market development concepts on a global scale, and outlines a range of thinking on how these policy ideas have moved around the globe. Bringing together an international team of contributors, the book traces how privatization concepts have grown in application, and how they have spread to become a central policy idea for governments. And whilst interest in the initial policy of selling-off state owned enterprises has peaked, the contracting and partnership modes of privatization have risen to global prominence. This book also reflects on the importance of the privatization family of ideas on both developed and developing countries. Privatization and Market Development will be of great interest to those involved in public administration and public policy making from a global perspective.