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Books > Business & Economics > Industry & industrial studies > Civil service & public sector

Leadership and Institutions in Regional Endogenous Development (Paperback): Robert Stimson, Roger R. Stough, Maria Salazar Leadership and Institutions in Regional Endogenous Development (Paperback)
Robert Stimson, Roger R. Stough, Maria Salazar
R891 Discovery Miles 8 910 Ships in 12 - 17 working days

The authors of this comprehensive book provide a detailed rationale and original theory for the study of leadership and institutional factors, including entrepreneurship, in the growth and development of cities and regions. They demonstrate why leadership, institutions and entrepreneurship can - and indeed do - play a crucial enhancing role as key elements in the process of regional endogenous growth. The so-called 'new growth theory' emphasizes endogenous processes. While some of the literature refers to leadership and institutional factors, there has been little analysis of the explicit roles these factors play in the growth and development of cities and regions. This book remedies that gap, beginning with a brief overview of the evolution of the 'new growth theory' in regional economic development, in which the emphasis is on endogenous factors. The book then discusses leadership and institutional factors in that context, creating a new path for understanding regional economic development processes. Multiple case studies from different parts of the world illustrate the theoretical concepts. Students and scholars in regional development, planning and public policy will find this volume invaluable.

Representative Bureaucracy in Action - Country Profiles from the Americas, Europe, Africa and Asia (Hardcover): B.Guy Peters,... Representative Bureaucracy in Action - Country Profiles from the Americas, Europe, Africa and Asia (Hardcover)
B.Guy Peters, Patrick von Maravic, Eckhard Schroeter
R3,148 Discovery Miles 31 480 Ships in 12 - 17 working days

This volume confronts one of the most central issues in the study and practice of bureaucracy. Questions about representativeness of public institutions raises key issues about legitimacy, especially in contexts characterised by ethnic diversity and cleavages. Debates are shaped by normatively informed positions that contrasts those in favour of representativeness with those who point to limitations and side-effects. This volume offers a set of important contributions to these debates by linking the long-standing debates about representative bureaucracy with an impressive range of country studies. This volume is a fundamental contribution to the theme of representative bureaucracy.' - Martin Lodge, London School of Economics, UKThe book explores one of the most topical issues of public bureaucracies worldwide: the relationship between the composition of the public sector workforce and the nature of the society it serves. Taking a comparative and analytical perspective, the authoritatively, yet accessibly written, country chapters show how salient the politics of representativeness have become in increasingly diverse societies. At the same time, they illustrate the wide variety of practice based on different political systems, administrative structures, and cultural settings. Providing comprehensive up-to-date information and analysis, these studies will interest scholars and practitioners alike, from comparative public administration and management, government, public policy, and diversity studies. Contributors: R. Andrews, R. Cameron, G. Capano, N. Carboni, F. de Zwart, M. del Carmen Pardo, G.S.A. Dijkstra, S.M. Dudek, A.-G. Gagnon, S. Groeneveld, D. Kubler, M. Maor, K. Michalak, C. Milne, B.G. Peters, E. Schroeter, R. Smith, L. Turgeon, S. van de Walle, L. Vandenbussche, F.M. van der Meer, B. van Gool, P. von Maravic

Make Capitalism History - A Practical Framework for Utopia and the Transformation of Society (Hardcover, 1st ed. 2023): Simon... Make Capitalism History - A Practical Framework for Utopia and the Transformation of Society (Hardcover, 1st ed. 2023)
Simon Sutterlutti, Stefan Meretz
R1,526 Discovery Miles 15 260 Ships in 12 - 17 working days

This open access book presents an alternative to capitalism and state socialism through the modelling of a post-market and post-state utopia based on an upscaling of the commons, feminist political economy and democratic and council-based planning approaches. It discusses the left's need to explore non-capitalist modes of production, the inability of green or socialist market economies to produce real social and ecological change, and the need to look beyond traditional ideas of reform and revolution. The book discusses how a socio-economic organisation beyond money, wage labour, patriarchal division of work and centralised state planning may look like. It develops an approach to societal transformation based on seed forms of commons practices and social movements. This book will be relevant to activists, students and researchers interested in fundamental social change, political economy and feminist and Marxist economics. This is an open access book.

Twenty-one Mental Models That Can Change Policing - A Framework for Using Data and Research for Overcoming Cognitive Bias... Twenty-one Mental Models That Can Change Policing - A Framework for Using Data and Research for Overcoming Cognitive Bias (Paperback)
Renee J. Mitchell
R1,017 Discovery Miles 10 170 Ships in 12 - 17 working days

* The Mental Models construction creates a simple framework that can be easily retrieved from memory and applied to policing problems * Designed to accompany the lessons of the American Society of Evidence-Based Policing's curriculum to teach practitioners, researchers, and academics the necessary skills to identify, interpret, integrate, and produce research to inform police policies and practices * Equips readers with multiple models with which to deal with a problem rather than proposing a simplistic strategy

Changes in Health Care - Reflections on the NHS Internal Market (Hardcover, Rev Ed): Paul Anand, Alastair McGuire Changes in Health Care - Reflections on the NHS Internal Market (Hardcover, Rev Ed)
Paul Anand, Alastair McGuire
R2,775 Discovery Miles 27 750 Ships in 10 - 15 working days

This collection originated from a conference at Templeton College, Oxford by leading practitioners and researchers and has been revised, updated and edited for publication. The collection is intended to provide an evaluation of the implementation of health reforms and will be of interest to readers interested in health policy and health management.

The Absurdity of Bureaucracy - How Implementation Works (Paperback): Nina Holm Vohnsen The Absurdity of Bureaucracy - How Implementation Works (Paperback)
Nina Holm Vohnsen
R736 Discovery Miles 7 360 Ships in 12 - 17 working days

The absurdity of bureaucracy offers a humorous ethnographic account of policy implementation set in contemporary Danish bureaucracy. Taking the reader deep into the hallways of governmental administration and municipal caseworkers' offices, the book sets out to explore what characterizes policy implementation as a mode of human agency. Using the notions of absurdity and sense-making as lenses through which to explore the dynamic relationship between a policy and its effects, the book reclaims 'implementation studies' for the qualitative sciences and emphasizes the existential dilemma that any policymaker and implementer must confront. Following step-by-step the planning and implementation of the randomized controlled trial, Active - Back Sooner, the book sets out to show that 'going wrong' is not a question of implementation failure but is in fact the only way in which implementation may happen. -- .

Economy Without Walls - Managing Local Development in a Restructuring World (Hardcover, New): Roger E. Hamlin, Thomas S. Lyons Economy Without Walls - Managing Local Development in a Restructuring World (Hardcover, New)
Roger E. Hamlin, Thomas S. Lyons
R2,687 Discovery Miles 26 870 Ships in 10 - 15 working days

Recent years have witnessed a revolution in the way economies work. The world has moved away from centralized governments and economies, toward decentralized governments and market-driven economies. A pragmatic, non-ideological approach to mixed economic systems is becoming the order of the day, blurring the lines between public and private, and referred to here as the economy without walls. The purpose of Hamlin and Lyons' new work is to synthesize an understanding of the economy without walls, distill the implications of this economy for local communities, and apply knowledge of those implications to guiding communities' development. The book assumes that the use of intersectoral partnerships is an important part of any urban or regional development strategy. It systematically describes such partnerships, including the philosophical foundations of this approach and the financial and non-financial activities used to implement it. The work then discusses trends in the theory and practice of local community management that result from this economic restructuring. The implications of the economy without walls cannot be ignored if urban planners and related professionals are to be effective in the new worldwide environment. This book will be a must-read for scholars, students, and practitioners in urban planning, economic development, and public administration.

International Handbook on Public-Private Partnerships (Paperback): Graeme A Hodge, Carsten Greve, Anthony E. Boardman International Handbook on Public-Private Partnerships (Paperback)
Graeme A Hodge, Carsten Greve, Anthony E. Boardman
R1,692 Discovery Miles 16 920 Ships in 12 - 17 working days

Public-Private Partnerships (PPPs) promise much and present an exciting policy option. Yet as this Handbook reveals there is still much debate about the meaning of partnership, and the degree to which potential advantages are in fact being delivered. In this timely Handbook, leading scholars from around the world explore the challenges presented by infrastructure PPPs, and contemplate what lies ahead as governments balance the need to provide innovative new infrastructure against the requirement for good public governance. This Handbook builds on a range of exciting theoretical lenses that span several disciplinary boundaries. It presents innovative insights and informed perspectives from an international base of empirical evidence. This essential Handbook will prove an invaluable reference work for academics, advanced post-graduate students and commentators of PPPs, as well as professionals, infrastructure regulators and government policy advisors.

The Arbitration of Rights Disputes in the Public Sector (Hardcover, New): Clarence R. Deitsch, David A. Dilts The Arbitration of Rights Disputes in the Public Sector (Hardcover, New)
Clarence R. Deitsch, David A. Dilts
R2,150 Discovery Miles 21 500 Ships in 10 - 15 working days

Designed specifically for labor management advocates and their clients in the public sector, this book is a comprehensive yet practical guide to the arbitration of grievances in public employment. The authors, both experienced arbitrators themselves, offer step-by-step advice on the preparation and presentation of arbitration cases and provide a detailed description of effective grievance resolution through the effective use of the grievance procedure. Written in a style accessible to those without substantial academic training in labor relations law, the volume's purpose is to equip the practitioner to represent his or her respective constituents effectively in the private system of industrial jurisprudence. Although it focuses particularly on grievance administration and arbitration in state and local government, the concepts and techniques presented are equally appropriate for those working in the federal or private sectors.

Following an introduction, the authors review various state bargaining statutes governing the arbitration of grievance disputes and look at the grievance process as a prelude to arbitration. They go on to examine the institution of arbitration, focusing primarily upon the administrative agencies, the arbitrators, and the legal environment within which labor relations advocates must work. Subsequent chapters treat procedural and evidential issues common to arbitration, the arbitration of discharge and disciplinary matters, contract interpretation issues, and the decision making of neutrals and what can or cannot reasonably be expected of arbitrators. In their conclusion, the authors make the case for rights arbitration as the preferred method of dispute resolution. Five appendices contain information critical for the practitioner not normally available in a single source: the Code of Professional Responsibility for Arbitrators of Labor-Management Disputes; the Rules of the American Arbitration Association and the Procedures of the Federal Mediation and Conciliation Service; and sample arbitration awards issued in real-life cases.

Profiles of Anthropological Praxis - An International Casebook (Hardcover): Terry M. Redding, Charles C. Cheney Profiles of Anthropological Praxis - An International Casebook (Hardcover)
Terry M. Redding, Charles C. Cheney
R2,673 Discovery Miles 26 730 Ships in 12 - 17 working days

The book Profiles of Anthropological Praxis is something of a sequel to Anthropological Praxis: Translating Knowledge into Action, published in 1987 (Westview Press). As a casebook of anthropological projects, the new version shares a fascinating breadth of award-winning projects undertaken by applied anthropologists to address the needs of an array of stakeholders and situations. Each chapter will describe a problem and how a project attempted to address it with the following structure: Problem Overview, Project Description, Anthropologist's Role and Impact, Outcomes, and the Anthropological Difference - that is, how the unique approaches of anthropology were effectively applied to address human problems.

New Frontiers in the Public Sector Management - Trends and Issues in State and Local Government in Europe (Hardcover, Reprint... New Frontiers in the Public Sector Management - Trends and Issues in State and Local Government in Europe (Hardcover, Reprint 2017)
Frieder Naschold; Translated by Andrew Watt
R4,178 Discovery Miles 41 780 Ships in 12 - 17 working days
Civil Liability in Criminal Justice (Hardcover, 8th edition): Darrell L Ross Civil Liability in Criminal Justice (Hardcover, 8th edition)
Darrell L Ross
R4,642 Discovery Miles 46 420 Ships in 12 - 17 working days

• References hundreds of cases and civil liability suits against police and corrections agencies, including the latest U.S. Supreme Court decisions • Documents recent trends in litigation and financial penalties, including research findings • Includes current approaches to avoiding lawsuits through training and policy development • The most up-to-date and authoritative text available

Civil Liability in Criminal Justice (Paperback, 8th edition): Darrell L Ross Civil Liability in Criminal Justice (Paperback, 8th edition)
Darrell L Ross
R1,604 Discovery Miles 16 040 Ships in 12 - 17 working days

• References hundreds of cases and civil liability suits against police and corrections agencies, including the latest U.S. Supreme Court decisions • Documents recent trends in litigation and financial penalties, including research findings • Includes current approaches to avoiding lawsuits through training and policy development • The most up-to-date and authoritative text available

The Rise of Small-Scale Development Organisations - The Emergence, Positioning and Role of Citizen Aid Actors (Hardcover):... The Rise of Small-Scale Development Organisations - The Emergence, Positioning and Role of Citizen Aid Actors (Hardcover)
Hanne Haaland, Sara Kinsbergen, Lau Schulpen, Hege Wallevik
R3,592 Discovery Miles 35 920 Ships in 12 - 17 working days

This edited volume discusses the rise, positioning and role of small-scale, voluntary development organisations in the Global North. This book presents and reflects upon unique data and analyses of a growing global community of researchers involved in this field of study located in a diverse set of countries in the Global North and South. This book presents a multi-cited perspective on this alternative development actor. The first part of the book starts from a northern perspective and from an analysis of how and why citizens actively engage in the field of international development. Starting from this understanding of this particular development actor, the second part will delve into the role of these actors in the global south, particularly related to topics as partnerships, embeddedness, legitimacy, accountability, exit strategies, sustainability and solidarity; all themes central to debates in the field of development. Through examples from different countries in the Global South, part 2 explores these themes from different standpoints and thus also provides the reader with thick descriptions.

Nonprofit Work Is Killin' Me - Mitigating Chronic Stress and Vicarious Trauma in Social Service Organizations (Paperback):... Nonprofit Work Is Killin' Me - Mitigating Chronic Stress and Vicarious Trauma in Social Service Organizations (Paperback)
Morghan Vélez Young
R754 R546 Discovery Miles 5 460 Save R208 (28%) Ships in 12 - 17 working days

Nonprofit community-based social services teams deliver programs and resources to communities facing the greatest symptoms of inequality in this country. We are fortunate that front-lines professionals triage high-risk situations and cultivate opportunities for generational healing. Yet their work has not been comprehensively explored in the science on workplace chronic stress and vicarious trauma (CSVT). Few know that among tested teams, 52% of individuals face work-based chronic stress and 24% experience vicarious trauma. This work starts a public and transparent conversation about nonprofit community-based social services professionals, their important work, their suffering and the need to mitigate CSVT. In order to make a change, this book contextualizes why CSVT is left primarily unmitigated and unacknowledged in community-based organizations. The science covered in this book demonstrates that the very job duties that require highly adept and empathetic skills pull the professionals closest to the stress and trauma of those who they serve. Social science research also directs attention to nonprofit sector culture and norms that perpetuate inequality internally, further creating an employment context of suffering. Shedding light on the factors that create unmitigated and unacknowledged CSVT allows for the implementation of both short-term and long-term solutions.

Ethics in Public Administration - A Philosophical Approach (Hardcover): Patrick J. Sheeran Ethics in Public Administration - A Philosophical Approach (Hardcover)
Patrick J. Sheeran
R2,673 Discovery Miles 26 730 Ships in 10 - 15 working days

"Ethics in Public Administration" provides public administrators with a theoretical knowledge of ethical principles and a practical framework for applying them. Sheeran reviews the place of ethics in philosophy, links it to political and administrative theory and practice, and analyzes the ethical theories and concepts from which ethical principles are derived.

Before delving into ethics as part of philosophy, Sheeran provides the reader with a brief overview of philosophy and its principal subjects, including ontology, epistemology, and psychology. He offers several definitions of ethics, and discusses both the objectivist (absolutist) and interpretivist (situation ethics) perspectives. Sheeran focuses on the subject matter of ethics, human actions, and their morality, exploring Natural Law, man-made law, and conscience as sources for determining the morality of human action. In later chapters, he applies his discussion of ethics to such controversial policy issues as suicide, murder, abortion, sterilization, capital punishment, war, lying, and strikes. Recommended for graduate and upper division undergraduate courses in public administration, public policy, management, and administrative behavior.

Talent Strategies and Leadership Development of the Public Sector - Insights from Southeast Asia (Paperback): Celia Lee Talent Strategies and Leadership Development of the Public Sector - Insights from Southeast Asia (Paperback)
Celia Lee
R578 Discovery Miles 5 780 Ships in 12 - 17 working days

To stay ahead of the competition, the public sector has to ensure an effective talent management strategy to attract, develop and retain talents. Effective talent management is about aligning the organisation's approach to talent with the strategic aims and purpose of the organisation. This book adopts a comparative country analysis, which takes into account the institutional emphasis, organisational configuration and unique characteristics of the public sector. Against the backdrop of three major stages of administrative development, i.e., the colonial, postcolonial and modern periods, this book unpacks how the talent schemes have been shaped by the reforms, experiences, cross-country knowledge transfers and evolved over time responding to globalisation and digitalisation in Southeast Asia. This book will be of great interest to scholars and public managers working on public administration and civil service reforms in Asia towards developing a contextualised understanding of talent management and leadership development in the region.

Population Ageing, Pensions and Growth - Intertemporal Trade-offs and Consumption Planning (Hardcover): John Creedy, Ross Guest Population Ageing, Pensions and Growth - Intertemporal Trade-offs and Consumption Planning (Hardcover)
John Creedy, Ross Guest
R3,329 Discovery Miles 33 290 Ships in 12 - 17 working days

This highly topical book explores key issues in evaluating the long-run implications of population ageing for pensions, taxation, intergenerational equity and social welfare. Societies face long-term phenomena, such as demographic change and climate change that impose costs and benefits far into the future. These present challenges for policymakers in planning intertemporal consumption paths that balance the goals of efficiency and equity. An exploration of these issues, with respect to population ageing in particular, is the primary motivation for this book. John Creedy and Ross Guest evaluate these problems with a particular focus on the role of concepts, assumptions and value judgements. This book will be a fascinating read for researchers interested in the social evaluation of population ageing and climate change. Public policy makers and advisers will find the analysis of practical policy questions such as alternative regimes for taxing public pensions of special interest. Graduate students of macroeconomics and public economics will also find helpful discussions of social discounting, the efficiency and equity effects of tax smoothing, and potential new effects of population ageing on labour productivity.

Policy Alienation and the Power of Professionals - Confronting New Policies (Hardcover): Lars Tummers Policy Alienation and the Power of Professionals - Confronting New Policies (Hardcover)
Lars Tummers
R2,721 Discovery Miles 27 210 Ships in 12 - 17 working days

Tummers' book resurfaces alienation as an established and useful concept, but also as a forgotten and ignored reality. Shifts in policies affect the meaning of these policies, and reforms affect power balances. The analyses in this book are crucial to help understand why policies fail and why there is resistance to change. Tummers coins 'policy alienation' as an increasingly indispensable concept. Reforms would have been different if Tummers' analysis on powerlessness and meaninglessness was more taken into account.' - Geert Bouckaert, Katholieke Universiteit Leuven, Belgium and former President of the European Group for Public Administration'Lars Tummers has written a must-read book! While systemic changes ushered in by market-oriented reforms have received attention, little is known about the plight of the individual in modern bureaucracies. Tummers presents a masterful and authoritative account of policy alienation that public service professionals experience. The breadth and depth of Tummers's scholarship is impressive! This book has something of value for everyone from the casual reader to public management scholar.' - Sanjay K. Pandey, The State University of New Jersey, US 'Why do public sector professionals resist change? Tummers offers a compelling account of the alienation of professionals following new public management reforms. This timely and methodologically innovative book shows public managers how to implement organisational change, and provides scholars with a set of new measurement scales. Policy Alienation and the Power of Professionals is a must-read for anyone who wants to understand how professional organisations operate, and why professionals resist some changes, while embracing others.' - Steven Van de Walle, Erasmus University Rotterdam, the Netherlands Professionals often have problems with governmental policies they have to implement. This ranges from Israeli teachers striking against school reforms, via British civil servants quitting their jobs as they have problems with New Public Management reforms focused on cost cutting, to US healthcare professionals feeling overwhelmed by a constant flow of policy changes, resulting in tensions, conflicts, and burn-outs. This eloquent book by Lars Tummers develops a framework to understand these important issues with policy implementation, using the innovative concept of 'policy alienation'. Policies in healthcare, social security, and education are analyzed. The conclusions challenge the common assertions regarding the reasons why professionals resist policies. For instance, the impact of professional influence, often viewed as an end in itself, is nuanced. Lars Tummers reveals that it is far more important for professionals that a policy is meaningful for society and for their clients, than they have an influence in its shaping. Policy Alienation and the Power of Professionals is essential for public administration scholars, policymakers, change managers and professionals. To improve its academic and practical significance, a 'policy alienation' questionnaire is developed to measure the degree of policy alienation felt by implementers. This instrument can be used to first understand and then improve policy performance in various settings.

Managing Diversity In Public Sector Workforces (Paperback, 2nd edition): Norma M. Riccucci Managing Diversity In Public Sector Workforces (Paperback, 2nd edition)
Norma M. Riccucci
R1,120 Discovery Miles 11 200 Ships in 12 - 17 working days

Public and private sector workforces in the U.S. look very different today than they did even 25 years ago. The changes are having a significant effect on how organizations manage their workforces. The old styles of managing heterogeneous workforces are proving to be ineffectual, and so management strategies aimed at embracing diversity and inclusion are essential. These strategies can have positive implications for worker satisfaction, morale and - ultimately - the delivery of public services to the American people. Managing Diversity in Public Sector Workforces, Second Edition examines demographic changes to the U.S. labor force and workplace and the ways in which government employers are managing the diverse populations that now fill public sector jobs. Addressing specific management strategies and initiatives relied on by public sector employers, as well as the implications of effectively managing variegated workforces for the overall governance of American society, this book demonstrates the importance of ensuring that programs to promote inclusiveness and diversity that appear on paper are carried through to practice through implementation. The book begins with a review of equal employment opportunity and affirmative action and the extent to which EEO and AA are still relied upon in the workplace. It then examines law and other public policy issues surrounding EEO, AA and diversity management. The remainder of the book focuses on the core of managing diversity in the public sector, exploring the initiatives, strategies, and programs that government employers either do or might rely on to ensure that the demographic mosaic embodied by their workforces is prepared to meet the needs and interests of the American citizenry of the 21st century. Data are provided on the demographics of the federal, state and local government workforces. Separate chapters address each of the following aspects of diversity: race, ethnicity, gender, LGBTQ employment, physical ability, and the intersection of these constructs. Managing Diversity in Public Sector Workforces, Second Edition will be of interest to students of public administration and public personnel management, and it is essential reading for all those involved in managing public organizations.

Operations Management for Healthcare (Hardcover, 2nd edition): Jan Vissers, Sylvia Elkhuizen, Nathan Proudlove Operations Management for Healthcare (Hardcover, 2nd edition)
Jan Vissers, Sylvia Elkhuizen, Nathan Proudlove
R3,623 Discovery Miles 36 230 Ships in 12 - 17 working days

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

State and Local Public Finance (Hardcover, 5th edition): Ronald C. Fisher State and Local Public Finance (Hardcover, 5th edition)
Ronald C. Fisher
R3,658 Discovery Miles 36 580 Ships in 12 - 17 working days

State and Local Public Finance provides a comprehensive and sophisticated analysis of state and local government public finance practices and issues, using the basic tools of economics. This fifth edition maintains its focus on key local services such as education, health care, and transportation and brings in new coverage of land use and housing, applications from behavioral economics, and more international comparisons. This textbook provides an examination and analysis of public finance practices and problems in a federal fiscal system, focusing on the fiscal behavior and policies of state and local governments. Modern economic theory is applied to examine the way key institutions are used to produce and finance services and to provide evaluation of alternative policies. This stalwart text will continue to be invaluable reading for those who study public finance, local government finance, urban economics, public policy, and public administration.

Transformational Human Resources Management in Zimbabwe - Solutions for the Public Sector in the 21st Century (Hardcover, 1st... Transformational Human Resources Management in Zimbabwe - Solutions for the Public Sector in the 21st Century (Hardcover, 1st ed. 2022)
Mervis Chiware, Bernard Nkala, Innocent Chirisa
R2,793 Discovery Miles 27 930 Ships in 10 - 15 working days

This book is a stepping stone toward solving public sector human capital challenges in Zimbabwe as it equips human capital managers with solutions to key issues in the public sector. In Zimbabwe, the public sector human capital drives the economy as over half of the population access their services through public enterprises. Government is the major agent in economic and infrastructure development as well as the production of goods and services. However, Zimbabwe's public service is underperforming due to poorly motivated and managed employees who do not respond to the needs of its clients. This is a cause of concern as the public sector human capital is central to the overall performance of the public sector. Often public sector managers and leaders lack advanced, relevant, and dynamic skills and knowledge to deal with human resource challenges within the New Public Management environment. It is critical for the public sector to transform its human resource management to suit twenty-first-century needs. Effective human resource management in the public sector leads to economic growth and therefore the achievement of the Zimbabwe National Vision 2030. Therefore, this book serves as a guide for public sector managers and those directly or indirectly involved in human capital management. It provides in-depth knowledge and guidance in effective human capital management within the context of the public sector in Zimbabwe.

Operations Management for Healthcare (Paperback, 2nd edition): Jan Vissers, Sylvia Elkhuizen, Nathan Proudlove Operations Management for Healthcare (Paperback, 2nd edition)
Jan Vissers, Sylvia Elkhuizen, Nathan Proudlove
R1,062 Discovery Miles 10 620 Ships in 12 - 17 working days

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

Reform and Leadership in the Public Sector - A Political Economy Approach (Hardcover, illustrated edition): Joe L. Wallis,... Reform and Leadership in the Public Sector - A Political Economy Approach (Hardcover, illustrated edition)
Joe L. Wallis, Brian E. Dollery, Linda McLoughlin
R2,729 Discovery Miles 27 290 Ships in 12 - 17 working days

The authors provide a fresh and accessible multi-disciplinary perspective on public management reform in this study. The work includes a broad survey of the paradigms and patterns that have shaped and differentiated the reform process in different countries. The book focuses on two themes not usually considered together. First, the scope and limits of the role economists have played in reform processes, not simply in terms of providing analytical models but in the actual leadership required to advance reform coherently. Secondly, the authors examine the importance of developing leadership at all levels of the public sector to take advantage of the opportunities reforms have generated, and to create new sources of public value. In bringing these themes together they uniquely show how the family of economic theories (public choice, agency theory and new institutional economics) can be adapted to explain why there might be a demand for developing public sector leadership that reflects an 'appreciative' managerial style as opposed to the hard-edged contractualism often associated with public management reform.

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