Web 2.0 can create value for political processes by decreasing costs and increasing opportunities for civic engagement, and, as a result, will likely affect the future of governance. Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media investigates the effects of Web technologies and social media on interaction and the political process. Researchers, government administrators, and policymakers will benefit from the book's examination of e-governance in an increasingly complex and interdependent world. Readers will learn to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, transparency, and the ethical and legal dimensions of public service.

Murray seeks to demonstrate how Eastern philosophy can contribute to the development of Western public administration theory and practice. She views the end of the 20th century as an epoch-making time in which the limitations of modern thought need to be examined. Murray shares the belief held by many public administration scholars that a reconceptualization of the field is in order. She contributes to that end by focusing on individual administrators and the problems they face as they continuously struggle to balance political exigencies and governmental processes in a society that simply does not understand. As caretakers of the public trust, administrators deserve a profession that provides a philosophy of administration designed to guide them in the maturation process that is essential to self-development.

Murray has chosen ideas and characters from the East as a guide to development of a philosophy of administration for individuals committed to public service. Coupled with certain Western teachings, particularly Jungian analytical psychology, this book inquires into the elevation of human thought and action. Murray challenges public administrators to aspire to their profession as to a higher calling. This will be of particular interest to scholars and researchers in public administration, and to administrators as well.

As emerging trends and research threads surface in the area of e-government, academicians, practitioners, and students face the challenge of keeping up-to-date with new and innovative practices. ""Current Issues and Trends in E-Government Research"" provides a complete synopsis of the latest technologies in information policy, security, privacy, and access, as well as the best practices in e-government applications and measurement. ""Current Issues and Trends in E-Government Research"" presents the most current issues in e-government hardware and software technology, adoption and diffusion, planning and management, and philosophy.

Among the most intractable problems in the public sector is how to train effective administrators. Nagel and the contributors to this wide-ranging investigation show how worldwide the training problem is, and how critical is the need to solve it. Included here are discussions of, among other issues, how to motivate, reward, promote, and sanction new and experienced hires, and also how to deal with them fairly and productively in other ways. They explore ways to provide training courses in colleges, government agencies, and private sector training facilities, how to teach specific subjects, such as financial administration (including taxation, spending, budgeting), and how to develop and implement public policies that are effective, efficient, and equitable.

Interdisciplinary as well as cross-national, the book provides viewpoints from both academics and practitioners - people from political science, public administration, public policy and related disciplines. It also offers a combination of liberal and conservative ideological viewpoints, and reaches into Africa, Asia, East and West Europe, Latin America and North America for its viewpoints. Among the book's features are its stress on the importance of well-trained public administrators, its coverage of the controversial aspects of public administration training, and its success at integrating the substance of public policy with administrative procedures. The result is a major source of information for public administrators and policy makers already in government service and for students in academic programs preparing them for it.

This insider's perspective on the federal workforce demystifies the myth of the underworked and overcompensated employee, examines workers' daily challenges, and considers the future of government work and its workers. Since the 1995 Oklahoma City bombing and the terrorist attacks of September 11, 2001, federal employees-unlike any other segment of the American worker-have dealt with the reality that their workplaces are potential targets. Additionally, this workforce deals with public scrutiny and a prevailing opinion that federal employees are obsolete and inept. This unprecedented study attempts to dispel ill-informed speculation about our nation's civil servants by providing a thorough examination of the differences-and similarities-between the private and federal employment sectors. Himself a 30-year veteran of government work, Anthony Stanford explores the challenges unique to this group, including the impact of political posturing, the bureaucratic red tape preventing progressive change, and the tensions and security concerns stemming from terrorist threats. Chapters cover topics such as the fallacy of the underworked employee, performance measurements that impede performance and threaten the mission of some federal agencies, the obstacles that prevent federal managers from effectively dealing with personnel issues, and strategies for altering the public perception of the federal workforce. Written in an engaging and accessible style, the book allows readers to learn what it is really like to work for the federal government. Examines the claims that federal workers are underworked, overcompensated, and expendable Analyzes comparable pay and benefits between the federal and private sector workforce to dispel rumors of overcompensation Uncovers the truth behind the misconceptions surrounding the work of federal employees and explains how these workers differ from those in private companies or unions Contains contributions from federal career employees, political appointees, and politicians familiar with the operation of the federal workforce Shares nonclassified policy documents and mission statements from across federal agencies to illustrate the daily workings of these offices

The aim of this publication is to equip managers with insight into the functioning of public management and administration within the dynamic southern African context.

Responding to a critical need in government for ways to manage costs better and improve productivity, The author gives practitioners and advanced students of public administration not just the statistical methods they require but also the hands-on skills they need and will use daily. His book introduces cost and management accounting, shows how to use decision-making tools in solid problem-solving situations, and lays out measures to help manage an organization's productivity. Also covered are such topics as cost estimation, benefit-cost analysis, simulation, inventory analysis, network modeling, mathematical programming, game theory, and more. The result is a readable and focused resource that facilitates the reader's grasp of two of the most critical elements in the successful operation of any organization: cost and optimization.

The book is organized in three parts. Part I deals with costs in government and emphasizes cost behavior, cost analysis, and cost accounting. Part II treats basic optimization techniques that are useful in cost management. Included are classical optimization, network analysis, mathematical programming, and games and decisions. In Part III the author deals with special cases in cost and optimization, particularly multivariate analysis, productivity management, and some related topics in general management. The book succeeds in presenting these complex issues clearly and in an accessible manner, and adds examples from public sector experience which will resonate with practitioners and students alike.

The Law Officer's Pocket Manual is a handy, pocket-sized, spiral-bound manual that highlights basic legal rules for quick reference and offers examples showing how those rules are applied. The manual provides concise guidance based on U.S. Supreme Court rulings on constitutional law issues and other legal developments, covering arrest, search, surveillance, and other routine as well as sensitive areas of law enforcement. It includes more than 100 examples drawn from leading cases to provide guidance on how to act in a wide variety of situations. The 2023 edition is completely updated to reflect recent court decisions. This book helps you keep track of everything in a readable and easy-to-carry format. Routledge offers tiered discounts on bulk orders of 5 or more copies: For more information, please visit: https://www.routledge.com/collections/16268

Under pressure from both the Federal government and private citizens, local and state governments are restructuring their services, including the areas of education, highway, and transportation. While the federal government wants to reassign responsibilities to local governments, voters want greater efficiency and lower taxes via privatization. This edited collection considers these pressures, the responses from state and local governments, and specific experiments in privatizing local services.

The book's opening chapter presents an overview of the changing landscape, while the following chapters consider possibilities in both education and highway services. In education, interdistrict school choice and state-local structures are considered. Highway services are seen in federal-state and state-private relationships. Reporting on a variety of experiments, each chapter illustrates a type of service or arrangement for restructuring governmental services.

In the years between the Indian Mutiny and Independence in 1947 the Indian Civil Service was the most powerful body of officials in the English-speaking world. 300,000,000 Indians, a sixth of the human race, were ruled by 1000 Civilians. With Whitehall 8000 miles away and the peasantry content with their decisions, they had the freedom to translate ideas into action. Anglo-lndian Attitudes explores the use they made of their power by examining the beliefs of two middle ranking Civilians. It shows, in great detail, how they put into practice values which they acquired from their parents, their teachers and contemporary currents of opinion.
F.L. Brayne and Sir Malcolm Darling reflected the two faces of British imperialism: the urge to assimilate and the desire for rapprochement. Brayne, a born-again Evangelical, despised Indian culture, thought individual Indians were sunk in sin and dedicated his career to making his peasant subjects industrious and thrifty. Darling, a cultivated humanist, despised his compatriots and thought that Indians were sensitive and imaginative.
Brayne and Darling personified two ideologies that pervaded the I.C.S. and shaped British rule in India. This book, which is based on two of the richest sets of personal papers left by I.C.S. officers, is both an important contribution to the history of British India and a telling commentary on contemporary values at home.

Public Information Technology: Policy and Management Issues constitutes a survey of many of the most important dimensions of managing information technology in the public sector. Written by noted academics and public administration practitioners, this book addresses general policy and administrative issues in this arena as well as the information technology skills needed by public managers.

A complete, forward-thinking guide to environmental community relations procedures and program development
The Practical Guide to Environmental Community Relations offers a comprehensive hands-on framework for working successfully with community residents and other stakeholders to prevent, resolve, or minimize conflicts on environmental issues. Featuring detailed checklists, forms, and worksheets, the book equips you with ready-to-use knowledge and skills in key areas of environmental community relations development:
* Community assessment--how to identify stakeholders and concerns, determine assessment parameters, conduct interviews, analyze data, and report findings
* Communications--how to develop a powerful communications program through written materials, personal communications, and focused media strategy, and how the essential principles of technical, crisis, and risk communication fit within the context of community relations
* Community relations techniques--how to manage public meetings, tours, availability sessions, and other events, plus advice on how to create and run Community Advisory Panels (CAPs)
* Community relations programs--how to plan and implement programs effectively, including establishing common goals and working with stakeholders constructively to achieve positive results
* Environmental regulations--including RCRA, CERCLA/SARA, NCP, NPDES, EPCRA, and Clean Air Act Accidental Release Prevention and Risk Management Programs
* Cutting-edge issues--investigation and cleanup of contaminated sites, permitting of facilities, federal facilities programs, environmental justice, and more

Complete with mini-case studies revealing important do's and don'ts of community outreach in action, this accessible guide is a vital resource for private and public sector professionals working in environmental and facilities management, community relations, public affairs, and law.

Why has the United States established a new technology transfer regime, and how does it actually perform? Lee and his contributors see it as a set of new game rules in which government, industry, and the academic community are allowed--authorized, in fact--to interact and collaborate toward the goal of successful technological innovation. Their book--thus far unique in its field--reports on the empirical research that examines how various independent components of the system interact and collaborate. In doing so the authors provide data and information on which policy assumptions are valid and which aren't, which rules are helpful and which are hindrances, and how the various players in this game assess its future. The result is an important contribution to the literature that explores the interface of business, government, and society--essential reading not only for academics, but also for corporate management concerned with business strategy and policy.

Lee and the contributors point out that as technologies grow in complexity, companies often target their internal resources on core competencies and utilize outside sources for supporting knowledge or technology. As universities step into the marketplace, trying to make money through aggressive commercialization of their intellectual property, they face conflict of interest problems within their walls, as well as complex and often unfathomable intellectual property negotiations with the corporations with whom they deal. Their third major point is that with declining R&D budgets but increasingly tough competition, American faculty members are troubled by the collision of two powerful but not necessarily complementary motives: the need for external funding for research and the need to preserve academic freedom and intellectual autonomy. How these issues and problems are dealt with is carefully and readably explored in this volume, which will contribute significantly to the ongoing debate.

Beginning with the decade of the nineties, the idea of strategic management of government and nonprofit organizations burst upon the scene. Traditionally, governments have been thought of as being unchanging, resistant to change, or at the most, changing by reaction to pressure. Strategic management suggests both the idea of adaptation to change forces as well as defining mission and concerting future organizational design and behavior accordingly, perhaps even changing the environment. Work force management is an important dimension of this new approach. Both direct and indirect compensation of this work force to achieve an array of possible objectives is a critical aspect of work force management.

The strategic approach to public organizations is also concerned more than ever with obtaining optimal performance, however it may be defined. Compensation, as a subset, is very much part of this quest for organizational performance and performance improvement. Thus, there is a linkage of subparts, each with many potential alternatives: organizational mission/objectives, compensation objectives, compensation system design, and the role of pay in obtaining desired type and levels of performance. This design chain is the focus of this book.

The traditional understandings that structure the relationships between public servants and the wider political system are said to have undergone considerable change. But what are these formalized and implicit understandings? What are the key dimensions of such bargains? In what conditions do bargains rise and fall? And has there been a universal and uniform change in these bargains? The Politics of Public Service Bargains develops a distinct perspective to answer these questions. It develops a unique analytical perspective to account for diverse bargains within systems of executive government. Drawing on comparative experiences from different state traditions, this study examines ideas and contemporary developments along three key dimensions of any Public Service Bargain - reward, competency and loyalty and responsibility. The Politics of Public Service Bargains points to diverse and differentiated developments across national systems of executive government and suggests how different 'bargains' are prone to cheating by their constituent parties. This study explores the context in which managerial bargains - widely seen to be at the heart of contemporary administrative reform movements - are likely to catch on and considers how cheating is likely to destabilize such bargains.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

Sims and the contributors to this challenging new volume maintain that public sector organizations must radically reinvent themselves, if they are to survive and succeed in their missions: to provide quality service to their clients at a cost taxpayers can afford (or are willing to pay). They offer a firsthand look at how change occurs at all levels of government, and from this and other experiences they lay out strategies and tools that others in government can use quickly and with good results in their own public organizations. However, Sims and his panel of experts also note that not everything in organizational change will produce positive benefits; some results will be negative, and these too must be understood and dealt with. By compiling the viewpoints, advice, experiences, recommendations of public managers themselves, plus consultants, academics, and citizens who benefit from government (and are often its harshest critics), Sims gives readers a solid, realistic insight into the problems of today's public agencies, and workable advice on how to solve them.

"Accountability and Radical Change in Public Organizations" examines the current government and reinvention initiative occurring in public organizations at the local, county, state, federal and international levels. The book highlights the importance of understanding that change in government will continue to be a way of life for public managers, thus requiring an ongoing analysis of those forces driving change and the need to increase our understanding of why certain change efforts work and others fail miserably in government. The contributors to this volume emphasize that while reinvention, accountability, and change are serious initiatives that public managers must confront they must take caution and learn from each others' experiences.

This volume focuses on what many see as an iminent crisis in the public sector, and particularly in the federal government-the possibility that, due to the realities of workforce demographics, poor leadership, lack of competitiveness in the labor market, and demotivating worker conditions, the public service will not maintain its capacity to manage programs, execute laws, and effectively deliver services for the American people. Larry Lane and James Wolf examine the significant human resource problems now confronting federal agencies, addressing these issues from a demographic, organizational, political, and cultural perspective. Arguing that the revitalization of the public service demands an effective, responsible, energetic, and committed workforce, they recommend concrete solutions and strategies aimed at stabilizing the current situation and contributing to a stronger and more effective public service over the long term. Following an introductory statement of major issues, Lane and Wolf explore the crucial roles of the public service in a democratic system of governance and assess the factors that now put the system at risk. They then introduce four conceptual lenses that can be used as an analytical tool to understand the problems of the public service and to develop solutions for assuring the supply, preparedness, productivity, and dedication of government employees. The authors first look at employment flow-the problem of maintaining workforce cadres over time. They examine problems of attraction and retention, inadequacies in system personnel policies, and the necessity for workforce planning. Turning to a discussion of competence in the workforce, the authors examine systemicblocks to the development of competence and offer strategies for addressing the competence issue. The next two chapters treat the concepts of energy and commitment, exploring ways to foster an organizational culture that encourages productivity, continuous improvement, and a long-term commitment to public service. The final chapter presents a detailed set of proposals, options, and initiatives for rebuilding the public service. Administrators, policy-makers, personnel officers, and students of public administration will find this work a significant contribution toward understanding and resolving the public sector's intensifying human resource problems.

Sir Henry Taylor's classic treatise The Statesman, originally published in 1836, is the first modern book to be devoted to the subject of public administration. It has been read and studied by generations for its keen insights into the relationship between public administrators and elected officials in a democracy. It has also been appreciated for its wit. The present volume is the first twentieth-century edition to be based on the revised and expanded text that Taylor published in 1878 as part of his Collected Works. It is also the first edition to be fully annotated. The lengthy editors' introduction to this volume emphasizes the relevance of Taylor's thought to the fundamental issues of public administration in the contemporary United States. The editors demonstrate the superiority of Taylor's understanding of the relationship between politics and administration to the widely accepted model of that relation that derives from the thought of Woodrow Wilson. Above all, they argue, Taylor's insights merit our attention because they indicate how a properly organized civil service can be a locus of statesmanship in a democracy, fulfilling the intentions of the authors of the American Constitution in a contemporary context that differs significantly from what the Founders themselves anticipated.

Designed as a text for upper-level undergraduate-and graduate-level courses in public administration, public management, public policy, organizational behavior, this book looks at how people work effectively in public organizations. Written entirely by experienced practitioners, the text is unique in that it addresses throughout both the practical concerns of the working administrator and those of the theorist. By using their own on-the-job experiences as illustrative samples, the contributors clearly demonstrate how theory can improve practice and how practice can be used to generate theories.

Following an introductory chapter by the editor on the role of practitioners in the intellectual development of public administration, the text is divided into four sections. Part One, on the individual in public organizations, covers the ways in which managers learn and teach, presents an alternative contemplative paradigm of organizational behavior, and explores the role of the heroic individual in public administration. Part Two focuses on other people and public organizations, examining such issues as organizational learning, internal evaluation in organizations, organizational pathologies, and controlling conflict. Turning to the question of structure and public organizations, the contributors address ways in which organizational structure can be influenced, describe a learning model of organization, identify archetypes in organizations, and analyze the structure of power in public organizations. The final section looks at the management and leadership skills necessary to be successful in public administration.

Policing, environmental protection, and tax administration have much more in common than practitioners in these areas often recognize. Their cultures and traditions have, for the past few decades, incorporated a classic enforcement mentality, based on the underlying assumption that a ruthless and efficient investigative and enforcement capability would produce compliance through the mechanisms of deterrence. In these fields, and perhaps in many other enforcement or compliance oriented professions, Sparrow believes the traditional enforcement approach is under stress. There are too many violators, too many laws to be enforced, and not enough resources to get the job done.

In this book, Sparrow draws out remarkable parallels in the ways these professions are adapting to meet their current challenges, as they reject their traditional reliance on retrospective, case-by-case, after-the-fact enforcement. Rather than perpetuating their dependence on processes, procedures, and coverage, these professions are each developing new capacities for analyzing important patterns of noncompliance, prioritizing risks, and designing intelligent interventions using a much broader range of tools. Sparrow extracts the essence of the transformations underway, explores the critical implications for information management, and lays out the issues that need resolution before the emerging compliance strategies can reach maturity. This book is required reading for all those concerned with either the theory or the practice of the compliance side of government.

This new work offers a substantive political theory approach to organizational theory. It differs significantly from most organizational perspectives in that it applies political theory to four prevalent organizational models found in administration today. Most such models fall within the province of government or corporate management and fail to deal with the democratic and public dimensions of organization. In this study, Davis examines various organizational theories' prospects to generate authentic public organization. He also suggests alternative considerations by which to facilitate more genuine public organization. An important contribution to the literature in organizational theory and public administration, this work will be of interest to scholars and students in these and related fields.

This text is a must for all aspiring or serving policy supervisors. It sincerely deals with a problem that has perplexed police union representatives and could go a long way toward easing labor/management confrontations regarding marginal police performance. "Robert B. Kliesmet, General President, International Union of Police Associations, AFL-CIO"

"Burnout in Blue: Managing The Marginal Police Performer" is an important contribution to professional law enforcement. Today, as never before, the volume of crime and the limited resources allocated to provide police services places tremendous demands on our law enforcemtn agecies. This already difficult situation is compounded further by police employees who perform at a marginal level, thus diminishing the efficiency and effectiveness of the organization. The information provided in this book is well researched, insightful, and practical in terms of its application to productive and successful police operations. It is must reading' for every police supervisor and manager. "Jerald R. Vaugh, Executive Director, International Association of Chiefs of Police"

"Burnout in Blue" confronts the problem of poor police performance and shows police supervisors how to identify and deal effectively with marginal, unresponsive subordinates. Few if any books in the field offer such concrete, practical guidelines for improved police performance.

Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had. The culmination of this book was due to the subject expertise and guidance of Professor Robert Jones at Swinburne University of Technology, Melbourne, Australia. It provides perspectives on the efficacy of cultural change in the Australian public sector, and explores the practical implications for society and government as it seeks to entrench the culture of the citizen as customer. It is particularly useful for researchers and organizations searching for ways to improve service delivery within the confines of particular market positions.

In recent years a set of radical new approaches to public policy, drawing on discursive analysis and participatory deliberative practices, have come to challenge the dominant technocratic, empiricist models in policy analysis. In his major new book Frank Fischer brings together these various new approaches for the first time and critically examines them. The book will be required reading for anyone studying, researching, or formulating public policy.