The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

Governance Networks in the Public Sector presents a comprehensive study of governance networks and the management of complexities in network settings. Public, private and non-profit organizations are increasingly faced with complex, wicked problems when making decisions, developing policies or delivering services in the public sector. These activities take place in networks of interdependent actors guided by diverging and sometimes conflicting perceptions and strategies. As a result these networks are dominated by cognitive, strategic and institutional complexities. Dealing with these complexities requires sophisticated forms of coordination: network governance. This book presents the most recent theoretical and empirical insights into governance networks. It provides a conceptual framework and analytical tools to study the complexities involved in handling wicked problems in governance networks in the public sector. The book also discusses strategies and management recommendations for governments, business and third sector organisations operating in and governing networks. Governance Networks in the Public Sector is an essential text for advanced students of public management, public administration, public policy and political science, and for public managers and policymakers.

Sims and the contributors to this challenging new volume maintain that public sector organizations must radically reinvent themselves, if they are to survive and succeed in their missions: to provide quality service to their clients at a cost taxpayers can afford (or are willing to pay). They offer a firsthand look at how change occurs at all levels of government, and from this and other experiences they lay out strategies and tools that others in government can use quickly and with good results in their own public organizations. However, Sims and his panel of experts also note that not everything in organizational change will produce positive benefits; some results will be negative, and these too must be understood and dealt with. By compiling the viewpoints, advice, experiences, recommendations of public managers themselves, plus consultants, academics, and citizens who benefit from government (and are often its harshest critics), Sims gives readers a solid, realistic insight into the problems of today's public agencies, and workable advice on how to solve them.

"Accountability and Radical Change in Public Organizations" examines the current government and reinvention initiative occurring in public organizations at the local, county, state, federal and international levels. The book highlights the importance of understanding that change in government will continue to be a way of life for public managers, thus requiring an ongoing analysis of those forces driving change and the need to increase our understanding of why certain change efforts work and others fail miserably in government. The contributors to this volume emphasize that while reinvention, accountability, and change are serious initiatives that public managers must confront they must take caution and learn from each others' experiences.

This volume focuses on what many see as an iminent crisis in the public sector, and particularly in the federal government-the possibility that, due to the realities of workforce demographics, poor leadership, lack of competitiveness in the labor market, and demotivating worker conditions, the public service will not maintain its capacity to manage programs, execute laws, and effectively deliver services for the American people. Larry Lane and James Wolf examine the significant human resource problems now confronting federal agencies, addressing these issues from a demographic, organizational, political, and cultural perspective. Arguing that the revitalization of the public service demands an effective, responsible, energetic, and committed workforce, they recommend concrete solutions and strategies aimed at stabilizing the current situation and contributing to a stronger and more effective public service over the long term. Following an introductory statement of major issues, Lane and Wolf explore the crucial roles of the public service in a democratic system of governance and assess the factors that now put the system at risk. They then introduce four conceptual lenses that can be used as an analytical tool to understand the problems of the public service and to develop solutions for assuring the supply, preparedness, productivity, and dedication of government employees. The authors first look at employment flow-the problem of maintaining workforce cadres over time. They examine problems of attraction and retention, inadequacies in system personnel policies, and the necessity for workforce planning. Turning to a discussion of competence in the workforce, the authors examine systemicblocks to the development of competence and offer strategies for addressing the competence issue. The next two chapters treat the concepts of energy and commitment, exploring ways to foster an organizational culture that encourages productivity, continuous improvement, and a long-term commitment to public service. The final chapter presents a detailed set of proposals, options, and initiatives for rebuilding the public service. Administrators, policy-makers, personnel officers, and students of public administration will find this work a significant contribution toward understanding and resolving the public sector's intensifying human resource problems.

Sir Henry Taylor's classic treatise The Statesman, originally published in 1836, is the first modern book to be devoted to the subject of public administration. It has been read and studied by generations for its keen insights into the relationship between public administrators and elected officials in a democracy. It has also been appreciated for its wit. The present volume is the first twentieth-century edition to be based on the revised and expanded text that Taylor published in 1878 as part of his Collected Works. It is also the first edition to be fully annotated. The lengthy editors' introduction to this volume emphasizes the relevance of Taylor's thought to the fundamental issues of public administration in the contemporary United States. The editors demonstrate the superiority of Taylor's understanding of the relationship between politics and administration to the widely accepted model of that relation that derives from the thought of Woodrow Wilson. Above all, they argue, Taylor's insights merit our attention because they indicate how a properly organized civil service can be a locus of statesmanship in a democracy, fulfilling the intentions of the authors of the American Constitution in a contemporary context that differs significantly from what the Founders themselves anticipated.

Our economies face constant challenges from many different directions. Structural reforms are implemented every day, either to grasp the benefits of globalization and technological change, or to avoid foundering on unaffordable welfare systems or the rise of new economies. Despite this flurry of reforms, many of their effects are insufficiently understood. What makes reforms a success or a failure? Why do we witness systematically ambivalent attitudes to reforms? Can governments implement reforms differently, without inflicting prejudice to large fringes of the population? This book explores these issues by comparing a number of reforms, across a large set of countries and sectors. First, through an innovative multisectorial input-output analysis, the authors compare the effects of liberalisation reforms in the telecommunication and electricity sectors across Europe. Surprisingly, they find that very similar and well-intended reforms can generate highly contrasted outcomes. It is also shown that governments must consider the effects of each reform on all sectors of the economy. Second, the authors explore how governments can tailor their reform strategy to alter the redistributive effects of reforms. They show that the government's approach to reforms has been very different across time and across countries. A government's approach depends on local institutions, on the nature of the opposition, and on the scope of the reform under way. The authors, however, show that governments do have alternatives. Often, there are ways to tailor reforms so as to protect specific parts of the population; and there are ways to experiment gradually, to avoid costly policy mistakes.

Designed as a text for upper-level undergraduate-and graduate-level courses in public administration, public management, public policy, organizational behavior, this book looks at how people work effectively in public organizations. Written entirely by experienced practitioners, the text is unique in that it addresses throughout both the practical concerns of the working administrator and those of the theorist. By using their own on-the-job experiences as illustrative samples, the contributors clearly demonstrate how theory can improve practice and how practice can be used to generate theories.

Following an introductory chapter by the editor on the role of practitioners in the intellectual development of public administration, the text is divided into four sections. Part One, on the individual in public organizations, covers the ways in which managers learn and teach, presents an alternative contemplative paradigm of organizational behavior, and explores the role of the heroic individual in public administration. Part Two focuses on other people and public organizations, examining such issues as organizational learning, internal evaluation in organizations, organizational pathologies, and controlling conflict. Turning to the question of structure and public organizations, the contributors address ways in which organizational structure can be influenced, describe a learning model of organization, identify archetypes in organizations, and analyze the structure of power in public organizations. The final section looks at the management and leadership skills necessary to be successful in public administration.

This new work offers a substantive political theory approach to organizational theory. It differs significantly from most organizational perspectives in that it applies political theory to four prevalent organizational models found in administration today. Most such models fall within the province of government or corporate management and fail to deal with the democratic and public dimensions of organization. In this study, Davis examines various organizational theories' prospects to generate authentic public organization. He also suggests alternative considerations by which to facilitate more genuine public organization. An important contribution to the literature in organizational theory and public administration, this work will be of interest to scholars and students in these and related fields.

This text is a must for all aspiring or serving policy supervisors. It sincerely deals with a problem that has perplexed police union representatives and could go a long way toward easing labor/management confrontations regarding marginal police performance. "Robert B. Kliesmet, General President, International Union of Police Associations, AFL-CIO"

"Burnout in Blue: Managing The Marginal Police Performer" is an important contribution to professional law enforcement. Today, as never before, the volume of crime and the limited resources allocated to provide police services places tremendous demands on our law enforcemtn agecies. This already difficult situation is compounded further by police employees who perform at a marginal level, thus diminishing the efficiency and effectiveness of the organization. The information provided in this book is well researched, insightful, and practical in terms of its application to productive and successful police operations. It is must reading' for every police supervisor and manager. "Jerald R. Vaugh, Executive Director, International Association of Chiefs of Police"

"Burnout in Blue" confronts the problem of poor police performance and shows police supervisors how to identify and deal effectively with marginal, unresponsive subordinates. Few if any books in the field offer such concrete, practical guidelines for improved police performance.

Since the height of the privatization debate in the 1990s, changes in government policy have resulted in significant transformation in the public sector. Some organizations have made the transition from government bureaucracy to business venture successfully; others have struggled to relinquish their traditional bureaucratic culture. In this book, Pillay and Bilney explore the cultural changes occurring within the public sector and the effects that government mandated change initiatives have actually had. The culmination of this book was due to the subject expertise and guidance of Professor Robert Jones at Swinburne University of Technology, Melbourne, Australia. It provides perspectives on the efficacy of cultural change in the Australian public sector, and explores the practical implications for society and government as it seeks to entrench the culture of the citizen as customer. It is particularly useful for researchers and organizations searching for ways to improve service delivery within the confines of particular market positions.

In recent years a set of radical new approaches to public policy, drawing on discursive analysis and participatory deliberative practices, have come to challenge the dominant technocratic, empiricist models in policy analysis. In his major new book Frank Fischer brings together these various new approaches for the first time and critically examines them. The book will be required reading for anyone studying, researching, or formulating public policy.

Intended as a text for master's level students in public administration and public policy, this volume provides an introductory survey of the field that focuses on the structures of operation, management, and environments of modern governments. The contributors address federal, state, and local governments as well as intergovernmental relations, discussing such topics as fiscal management, policy analysis, program evaluation, management and administration, marketing, and the developmental progress of national governments. Their aim throughout is to distill for the reader a solid base of current knowledge about the field of public administration and the challenges it offers to practitioners as we move into the 1990s.

The volume begins with an introductory chapter which addresses current and evolving issues in U.S. public administration and demonstrates the ways in which political, social, and economic trends impact upon modern governments and their managers. The functions and structure of the federal bureaucracy and state and local governments are described in detail in two chapters, followed by a chapter by editor Marcia Whicker that explores intergovernmental relations. The contributors then turn to an examination of government operations in the fiscal management, policy analysis, and program evaluation arenas. Three chapters discuss management issues, including organizational theory, leadership, and personnel administration. Finally, the text addresses the use and adaptation of private sector marketing techniques, the developmental progress of national governments, and the evolution of historical/philosophical values that constitute the framework for future governance.

Should we be doing--or trying to do--everything ourselves, or might it be better to contract some tasks out to others? Could they do them better and cheaper than we can? More and more state and local governments are asking these questions, and while there are many answers on the Federal level, these answers often don't apply lower down the line. Nevertheless, it is evident that contracting out is often the better strategy--but how best to go about it? What are the benefits and what are the hidden risks? Dr. O'Looney's book provides precisely the guidance that state and local managers need: first, how to decide to outsource a government service, then step-by-step how to proceed. Based on extensive interviews and other research, O'Looney takes managers through the intricacies of contract outsourcing and administration, but in doing so he makes clear that he appreciates the importance of government. His book is not an argument for privatization, as so many other books are; rather, it is an affirmation of government and the benefits of its many services.

Readers will find theory and advice on the services that are most suitable for contracting out; a listing and review of the components of a high-quality analysis, including the analysis of often overlooked political, organizational, and functional aspects of government; advice on how to go from deciding to outsource to actually designing, implementing, and monitoring a contract in situations that could prove hazardous to the livelihoods of government workers. He also discusses the changes that need to be made in the organizational culture, management, and employee training as a result of the change to a contract-based system of providing services; the considerations in designing work specifications and other critical aspects of the government-vendor relationship, and how ideal contracting processes and ideal contracts can differ according to the nature of the service being contracted. The result is a thorough and highly practical volume for executives and managers in the public sector, and for those who hope to do business with them.

In 1972 the United States Congress established the Office of Technology Assessment (OTA) as a small analytical agency to become better informed about implications of new and emerging technologies. OTA's principal products - technology assessments - were designed to inform Congressional deliberations and debates about issues that involved science and technology dimensions but without recommending specific policy actions.
OTA's unique governance by a bicameral and bipartisan board of House and Senate Members helped ensure that issues the agency addressed were tightly aligned with the Congressional agenda and that assessments were undertaken with partisan and other stakeholder bias minimized. Over a span of 23 years OTA completed 755 reports on a wide range of topics including health, energy, defense, space, information technology, environment, and many others until Congress terminated the agency's annual appropriation of funds to operate in 1995 as one of a series of budget austerity measures. A number of organizations have sought to fill the gap left in the wake of OTA's closure, but with mixed results to date.
Congress' Own Think Tank recaps the OTA experience - it's creation, operation, and circumstances of its closure - and that of organizations attempting to fill the gap since OTA's closure as well as a number of new forces shaping the current context for science and technology issues facing the Congress. All these factors are important to consider in fashioning new or adapting existing sources of science and technology advice for the Congress.

A public manager herself and successful consultant in the public sector, Camaron Thomas argues for a whole new way of being a public manager. She introduces a new paradigm for how the public sector should work: a collaborative, functional environment in which fast-paced, purposeful change, civility, and initiative are actually the norm. Real, positive change is part of every employee's job; control in the public sector must be replaced with shared responsibility, and for her new paradigm to be realized it must be understood and internalized by managers one at a time.

This book argues for a whole new way of "being" a public manager, one that affects what managers do, how they do it, and who they are as people. It replaces the concept of agencies and control with shared responsibility, and tests the idea in the arena of public sector budgeting. Most importantly, it recognizes that it is managers themselves who must change, if the profession is ever going to improve. This book is written for the 19 million plus current public sector managers, who grind through every day. It's also written for their successors, for whom the task only promises to be more difficult.

This study of leadership in the British civil service draws the lessons of how change in central government can be managed and implemented from a series of biographical studies of the acknowledged leaders in the civil service in the 19th and 20th centuries, from Charles Trevelyan, the founder of the modern civil service, to modern Mandarins such as Robert Armstrong and Margaret Thatcher's personal adviser the outsider Sir Derek Rayner. The case studies are linked to the wider themes of leadership and administrative culture in Whitehall, illustrating the patterns of change and continuity over time.

The main focus of the book is institutional change in the Scandinavian model, with special emphasis on Norway. There are many reasons to pay closer attention to the Norwegian case when it comes to analyses of changes in the public sphere. In the country's political history, the arts and the media played a particular role in the processes towards sovereignty at the beginning of the 20th century. On a par with the other Scandinavian countries, Norway is in the forefront in the world in the distribution and uses of Internet technology. As an extreme case, the most corporatist society within the family of the "Nordic Model", it offers an opportunity both for intriguing case studies and for challenging and refining existing theory on processes of institutional change in media policy and cultural policy. It supplements two recent, important books on political economy in Scandinavia: Varieties of Liberalization and the New Politics of Social Solidarity (Kathleen Thelen, 2014), and The Political Construction of Business Interests (Cathie Jo Martin and Duane Swank, 2013). There are further reasons to pay particular attention to the Scandinavian, and more specifically the Norwegian cases: (i) They are to varying degrees neo-corporatist societies, characterized by ongoing bargaining over social and political reform processes. From a theoretical perspective this invites reflections which, to some extent, are at odds with the dominant conceptions of institutional change. Neither models of path dependency nor models of aggregate, incremental change focus on the continuous social bargaining over institutional change. (ii) Despite recent processes of liberalization, common to the Western world as a whole, corporatism implies a close connection between state, public sphere, cultural life, and religion. This also means that institutions are closely bundled, in an even stronger way than assumed for example in the Varieties of Capitalism literature. Furthermore, we only have scarce insight in the way the different spheres of corporatism are connected and interact. In the proposed edited volume we have collected historical-institutional case studies from a broad set of social fields (a detailed outline of contents and contributors is attached): * Critical assessments of Jurgen Habermas' theory of the public sphere * Can the public sphere be considered an institution? * The central position of the public sphere in social and political change in Norway * Digital transformations and effects of the growing PR industry on the public sphere * Institutionalization of social media in local politics and voluntary organizations * Legitimation work in the public sphere * freedom of expression and warning in the workplace * "Return of religion" to the public sphere, and its effects

The need for evaluation of public sector research and development activity is critical in today's political environment to assist policymakers with resource allocation. Methodology for evaluating public sector research and development activity is described and illustrated by the author using in-depth case studies drawn from the research programs at the National Institute of Standards and Technology. These cases range from newly formed federal laboratory research initiatives to well-established research programs. Managerial and evaluative guidelines are enunciated.

The United States has supported research and development activity on both the applied and basic research levels for most of its history. The importance of public sector research has often been discussed but its effectiveness has not been adequately reviewed. The need for evaluation of public sector research and development activity is critical in today's political environment to assist policymakers with resource allocation. Methodology for evaluating public sector research and development activity is described and illustrated by the author using in-depth case studies drawn from the research programs at the National Institute of Standards and Technology. These cases range from newly formed federal laboratory research initiatives to well-established research programs. Managerial and evaluative guidelines are enunciated.

This work should be of interest to scholars who deal with economics in general, public policy, science policy, and public administration. In addition, practitioners in public administration and managers of public sector research laboratories on federal and state levels should find the information useful. Those who depend on research and development done with public sector money or who use it to supplement their research programs will also be interested.

Public Administration in the Global Village offers a global and comparative approach to the study of public administration. It examines the ongoing international changes in the field of public administration; it defines the emerging new world order and the promises and challenges that it holds for public administration; and it stipulates the effects and side effects of these changes on developing countries. The volume seeks to promote a global and comparative perspective on public administration to counter the continuing parochialism and ethnocentrism in the field.

From ancient times, the conduct of human beings, and what is deemed acceptable and unacceptable behaviour, has been an intriguing and much-debated topic for people from all walks of life. This is even more so for public officials, both appointed and elected, who by nature of the public duty they fulfil, are held to a higher moral standard by the broader society. Unethical conduct not only impacts negatively on the social contract that government has with the public but also affects the rights of citizens, who are taxpayers. Ethics in the public sector is being published at a time when the South African public sector is grappling with serious issues relating to ethics, with startling revelations of conduct by government officials that directly contradicts the provisions of the Constitution of the Republic of South Africa, 1996, which prescribe high standards of ethical behaviour. Ethics in the public sector is arranged in such a way as to provide a unique understanding of public sector ethics. It includes discussions of two other African countries, Botswana and Namibia, to provide perspective. Main themes include the theory and philosophical foundation of public sector ethics, the African context of ethics, the policy framework for ethics, role players in ethics, causes of unethical behaviour and remedies for unethical behaviour. It also comes at a time when most universities across South Africa are reconsidering curricula for alignment and relevance to the challenges that public officials and politicians deal with daily. Ethics is an area that has thus far received insufficient attention both at universities and in practice. Ethics in the public sector is aimed at students, officials and politicians.

For the first two thirds of the twentieth century, British government was among the most stable in the world. In the last three decades it has been a leader in innovation and its governing system has been in constant turmoil. This book, by one of Britain's leading political scientists, explains this transformation and traces its consequences. It will be essential reading for all those interested in British political development and, in particular, the central role of regulation in the modern state.

This book is based on a unique data set and assesses in comparative terms the public management reforms in the five Nordic countries: Denmark, Finland, Iceland, Norway, and Sweden. Based on the assessments of administrative executives, the book compares the Nordic countries with the Anglo-Saxon, the Germanic, the Napoleonic and the East European group of countries. The book addresses the following questions: What reform trends are relevant in the public administrations of the Nordic countries? What institutional features characterize the state authorities in these countries? What characterizes the role identity, self-understanding, dominant values, and motivation of administrative executive in the Nordic countries? What characterizes reform processes, trends and content, what is the relevance of different types of management instruments, and what are their perceived effects and the perceived performance of the public administration? The book also examines how the different Nordic countries dealt with the financial crisis of 2008, and how the differences and similarities in their approaches can be explained.

Medicaid is the primary means for providing medical care to the nation's indigent and disabled populations. Almost 13 percent of all Americans received some form of medical coverage, such as physician services or long-term care, through Medicaid in the early 1990s. The costs continue to rise dramatically, and state governments have become alarmed by the growing share of their budgets that Medicaid consumes.

Daniels and his contributors present the efforts of 16 states to reform their Medicaid programs through a system of managed care--programs that seek to control or manage the use by patients of physicians and other heath care services. They present an overview of the inconsistency and paradox of American health care, pointing to the ways each state's unique political and economic variables give rise to individually stylized approaches to the delivery of Medicaid services. The most comprehensive look at state efforts in Medicaid reform, the book will be an invaluable resource for scholars and researchers in the fields of public and health administration, for practitioners, and for policymakers.

The significance of this study on women executives is twofold: one, the book is about women in the public sector, and two, it is written by a woman in the executive service of the government itself. The treatise is a well-documented study of seventy-eight women executives who advanced into the upper reaches of the government executive service. The work analyzes the significant experiences, individuals, developmental stages, and barriers that these women encountered. It provides constructive information for women employees, women managers, and managers of women and minorities.

The introductory chapters review learning theories and models, literature, and data collected. The book then proceeds to its main theme, the experiences and lessons of SES women. Various supervisory experiences in task forces, projects, and turning around an organization are analyzed. Role models, bosses, and mentors and their impact is detailed. Successful handling of an executive job, balancing life and work, and dealing with invisible barriers are also addressed. The book concludes with 100 Steps to the Top. The original survey questionnaire, key charts, and graphs are included. This book will be beneficial to human resource professionals and for inclusion in courses in human resource management, women's studies, and a worthwhile addition to college and university collections.

Risk assessment is a highly important activity of numerous governmental health and regulatory bodies. It is on the accuracy of quantitative and qualitative measurement that the decisions of government policymakers depend. Those decisions, of course, are intended to manage risks. That management frequently involves regulations over a wide range of individual and environmental exposures. Bailar and his colleagues examine the methodological challenges faced by federal agencies involved in risk assessment and the sometimes controversial implications and consequences of methodological considerations. The authors query how, given a choice of methods, one is chosen; the role that method-related issues and problems may have in the acceptance of risk assessment findings; and what impact the controversies regarding methods have on the role of risk assessment in overall risk management.

Ten hazards, as assessed by a range of federal agencies with a variety of assessment methods, give topicality and specificity to the analysis. Among the risks addressed are ethylene dibromide, formaldehyde, passive smoking, and the use of mammography for breast cancer screening. The authors conclude with a setting of priorities for risk assessment because risks to human health clearly outstrip resources available for accurate assessment.