The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

Combined with our Student Book 2, these resources cover all mandatory and optional units for the extended diploma in uniformed Public Services, and all mandatory and optional units for the diploma in non-uniformed Public Services. Written by an expert author team - including Public Services expert Debra Gray, verifiers and former Public Services professionals - so you can have total confidence students will have everything they need. WorkSpace case studies throughout both Student Books put work in context for the student, and bring learning to life. Case studies are relevant and engaging, such as commentary on the situation in Afghanistan. Assessment activities in each unit provide practice for students so that they can achieve their best possible grades. Edexcel's Assignment tips offer invaluable unit-by-unit advice on how students can get the most from their BTEC course.

This is a very timely book! Public procurement for innovation has become a prominent tool of demand-side innovation policy in recent years. A better understanding of the underlying assumptions and intentions, as well as the opportunities of this bundle of instruments and their limitations, is highly relevant for both innovation policy analysts, students and practitioners. The book presents the latest knowledge and insights of world-leading experts in the field of public procurement for innovation.' - Stefan Kuhlmann, University of Twente, the Netherlands, President of the European Forum for Studies of Policies for Research and InnovationPublic procurement for innovation (PPI) is a demand-side innovation policy instrument. It occurs when a public organization places an order for the fulfillment of certain functions or needs, which cannot be met at that moment or within a reasonable period of time through a new or improved product. Providing evidence of the benefits to public and private actors from selective use of this policy instrument, this book illustrates the requirements and constraints for its operationalization. It significantly improves our knowledge of the key determinants of effective public procurement, aiming to promote innovative capabilities in the supplying sectors and beyond. It also provides case studies and conceptual contributions that help extend the frontier of our understanding in areas where there are still significant knowledge gaps. Scholars interested in the study of innovation policies and practitioners involved in the design, implementation and evaluation of PPI will benefit from this state-of-the-art exploration. Contributors: Y. Caloghirou, J. Edler, C. Edquist, A.T. Furtado, L. Georghiou, Y. Li, J. Nauta, P. Panaghiotopoulos, A. Protogerou, C. Garcia Ribeiro, J. Rigby, M. Rolfstam, L. Tsipouri, E. Uyarra, V. Valovirta, H. van Meerveld, N.S. Vonortas, G. Whyles, J. Yeow, J.M. Zabala-Iturriagagoitia

Beyond the New Public Management is an important book which provides a comprehensive analysis of current conceptual debates in public management and governance; and critically reviews attempts made over the last two decades to apply the 'new public management' model in developed and developing countries. The book brings together a number of outstanding specialists who examine the range of ideas and concepts of the new models of reform, paying particular attention to the 'new public management' model and to strategies of good governance. It evaluates progress made by governments and aid donors in putting these ideas into practice. Using case studies from both the developed and developing world, it emphasises the extent to which public management and governance reforms are being applied throughout the international arena. The examples used focus on the problems of policy and institutional transfers between the industrialised world and developing countries. Multidisciplinary in its approach, the book draws on literature and research from management studies, political science, sociology, economics and development studies; and points to issues likely to dominate the future research agenda. This thoughtful and wide-ranging book will be essential reading for academics, students and practitioners of public management, public policy, governance and development.

Innovation has become an important focus for governments around the world over the last decade, with greater pressure on governments to do more with less, and expanding community expectations. Some are now calling this 'social innovation' - innovation that is related to creating new services that have value for stakeholders (such as citizens) in terms of the social and political outcomes they produce. Innovation in City Governments: Structures, Networks, and Leadership establishes an analytical framework of innovation capacity based on three dimensions: Structure - national governance and traditions, the local socioeconomic context, and the municipal structure Networks - interpersonal connections inside and outside the organization Leadership - the qualities and capabilities of senior individuals within the organization. Each of these are analysed using data from a comparative EU research project in Copenhagen, Barcelona and Rotterdam. The book provides major new insights on how structures, networks and leadership in city governments shape the social innovation capacity of cities. It provides ground-breaking analyses of how governance structures and local socio-economic challenges, are related to the innovations introduced by these cities. The volume maps and analyses the social networks of the three cities and examines boundary spanning within and outside of the cities. It also examines what leadership qualities are important for innovation. Innovation in City Governments: Structures, Networks, and Leadership combines an original analytical approach with comparative empirical work, to generate a novel perspective on the social innovation capacity of cities and is critical reading for academics, students and policy makers alike in the fields of Public Management, Public Administration, Local Government, Policy, Innovation and Leadership.

Since 2008, the world has experienced an enormous decrease of wealth. By many measures the impact of the crisis was severe. The fall in GDP, the collapse of world trade, the rise in unemployment, and the credit slump reached bigger proportions than in any other crisis since World War II. Although the economic figures seem to improve in some countries, the crisis continues being a challenging issue and is said to be one of the most important problems governments face today. The crisis has put public finances under ever increasing pressure, and governments have responded through austerity measures such as new fiscal rules and budgeting procedures and cutbacks of public spending. Public Management in Times of Austerity seeks to explore the austerity policies adopted by European governments and their consequences to public management. It asks how governments have implemented new rules leading to more stringency in public budgeting and financial management, and how they have cut back public expenditure. These questions are examined comparatively through case studies in different parts of Europe, and variations across countries are discussed and explained. Throughout the volume, the consequences of the crisis and austerity policies for public management are discussed. What is the relationship between crisis and decision-making in the public sector, and how does austerity affect public-sector organisation? As the previous crisis in the 1970s resulted in a major reform movement, which was later referred to as New Public Management, Public Management in Times of Austerity look to understand whether the current crisis also leads to a wave of public management reform, and if so what is the content of this?

Cyberspace is the nervous system of today's advanced economies, linking critical infrastructures across public and private institutions. The authors of this book comprehensively explore the many issues surrounding this unique system, including private sector cyber security investment decisions and implementation strategies, public policy efforts to ensure overall security, and government's role in the process. The authors draw primarily on case-based information and focused survey data to describe and critique the economic strategies and broad technical approaches that private sector organizations adopt to secure their information technology infrastructure. Based on an analysis of these strategies, they propose several public policy responses that go beyond those that have come from recent policy reports. These responses include the construction of a national database of reliable and cost-effective information suitable for benchmarking, and public research and development support for innovations and infrastructures. The authors discuss the goal of such efforts: to shift private investments toward more socially-optimal proactive levels and to develop standards and protocols to ensure a more effective use of cyber security technologies. The first systematic analysis of the economics of cyber security, this insightful book will be of great interest to private and public sector managers and strategists involved in cyber security, as well as academics and researchers in the fields of economics, management, information systems, systems engineering, political science, and public policy.

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

Rome was a huge city. Running it required not only public works and services but also specialised law. This innovative work traces the development of that law and system in the main areas of administration. The book incorporates and develops previous historical and topographical works by relating their findings to the Roman legal framework, building up a portrait of public administration, unusually comprehensive for the ancient world.

A New York Times bestseller, "The Dying Citizen is essential reading for any American who cares about the fate of our nation" (Mark R. Levin)Human history is full of the stories of peasants, subjects, and tribes. Yet the concept of the "citizen" is historically rare-and was among America's most valued ideals for over two centuries. But without shock treatment, warns Victor Davis Hanson, American citizenship may soon vanish.In The Dying Citizen, Hanson outlines the forces that led to this crisis. The evisceration of the middle class has made many Americans dependent on the federal government. Open borders have undermined allegiance to a particular place. Identity politics have eradicated our collective sense of self. And a top-heavy state has endangered personal liberty.With a new epilogue that assesses how the events of 2021 have further diminished the meaning of American citizenship, The Dying Citizen is a clarion call to rebuild our collective national identity.

The underpinning assumption of public management in the developing world as a process of planned change is increasingly being recognized as unrealistic. In reality, the practice of development management is characterized by processes of mutual adjustment among individuals, agencies, and interest groups that can constrain behaviour, as well as provide incentives for collaborative action. Paradoxes inevitably emerge in policy network practice and design. The ability to manage government departments and operations has become less important than the ability to navigate the complex world of interconnected policy implementation processes. Public sector reform policies and programmes, as a consequence, are a study in the complexities of the institutional and environmental context in which these reforms are pursued. Building on theory and practice, this book argues that advancing the theoretical frontlines of development management research and practice can benefit from developing models based on innovation, collaboration and governance. The themes addressed in Public Sector Reforms in Developing Countries will enable public managers in developing countries cope in uncertain and turbulent environments as they seek optimal fits between their institutional goals and environmental contingencies.

This important book presents new work by respected scholars in the field of public administration in Europe, and evaluates both American and European approaches to public sector management and administrative reform.The book begins with introductory chapters examining public management in Europe and the United States and explores the paradoxes that exist in administrative reform. Part two presents a wide range of case studies of European management reforms including the United Kingdom, France, Austria, Spain, Germany, the Netherlands and Switzerland. It offers a balanced view of the managerial trend which appears to be sweeping across Western Europe. This is achieved by presenting the full spectrum of case studies from success to failure. Balance is created by presenting counter-arguments and criticisms of the prevailing trend of reform. The third part considers management, legal state and democracy. Finally, the volume concludes with a North American perspective on the administrative reform in Europe. Public Management and Administrative Reform will be indispensable to academics, policymakers and management practitioners in the public sector, especially those working within Europe.

A market economy and a more liberal society have brought great challenges to China 's outdated governance structure and personnel management. To improve decision-making in government and reshape the management system in face of a more complex economy, post-Mao authorities have implemented a number of administrative reforms, including civil service reform which emphasized on selecting and promoting public officials based on their capability and work performance. Thousands of positions have been filled since the civil service system was implemented nationwide in 1993. The Chinese civil service reform is of far-reaching significance because it had the potential to be a departure from the established structure of cadre personnel management system developed in the 1950s. However, after several years of policy development, scholars observe that the new reforms have done little to undermine the old cadre system. Is this true? Or does this conclusion over-simplify the complicated implementation of the reforms?

This book examines the implementation and performance of the on-going civil service reforms in China. Using the principal-agent framework, the author draw upon key case studies showing how the reforms affect civil servants incentives and behavior in the local context and the Chinese leadership 's control over the bureaucracy. China 's reform experience speaks directly to many Asian countries facing urgent need to improve state capacity as the global financial crisis unfolds.

First published in 1973, Efficiency Criteria for Nationalised Industries asks by what criteria we should judge the efficiency of nationalised industries, what we mean by saying they should be run commercially and where the public interest should lie. In this work, Professor Nove believes we answer these questions incorrectly due to a lack of understanding of economic theory and a desire to relate real world economics to that of the text book. The author says many economists, in a world of indivisibilities, complementarities and systems, persist in thinking in terms of one-dimensional, fragmented marginalism. Professor Nove, who is known for his writings on the Soviet economy, raises many points relevant to the East as well as the West. His work contributes to the economics of socialism, while also making the case for greater realism in economic theory in general.

First published in 1984, this book examines the style of leadership amongst senior civil servants and its impact on administrative reform by investigating the work of Sir Percival Waterfield who was First Civil Service Commissioner from 1939 to 1951. He was responsible for setting up the Civil Service Selection Board which was the key institution in the pioneering new approach to personnel selection initiated in Britain after the Second World War. It has been regarded as the model for personnel recruitment in other contexts and for civil service recruitment in other countries. The book raises fundamental questions about the criteria for recruitment and promotion of leading officials in British central government and offers a rare glimpse of the day to day work of top civil servants and the administrative culture in which they operate.

This is a very timely book! Public procurement for innovation has become a prominent tool of demand-side innovation policy in recent years. A better understanding of the underlying assumptions and intentions, as well as the opportunities of this bundle of instruments and their limitations, is highly relevant for both innovation policy analysts, students and practitioners. The book presents the latest knowledge and insights of world-leading experts in the field of public procurement for innovation.' - Stefan Kuhlmann, University of Twente, the Netherlands, President of the European Forum for Studies of Policies for Research and InnovationPublic procurement for innovation (PPI) is a demand-side innovation policy instrument. It occurs when a public organization places an order for the fulfillment of certain functions or needs, which cannot be met at that moment or within a reasonable period of time through a new or improved product. Providing evidence of the benefits to public and private actors from selective use of this policy instrument, this book illustrates the requirements and constraints for its operationalization. It significantly improves our knowledge of the key determinants of effective public procurement, aiming to promote innovative capabilities in the supplying sectors and beyond. It also provides case studies and conceptual contributions that help extend the frontier of our understanding in areas where there are still significant knowledge gaps. Scholars interested in the study of innovation policies and practitioners involved in the design, implementation and evaluation of PPI will benefit from this state-of-the-art exploration. Contributors: Y. Caloghirou, J. Edler, C. Edquist, A.T. Furtado, L. Georghiou, Y. Li, J. Nauta, P. Panaghiotopoulos, A. Protogerou, C. Garcia Ribeiro, J. Rigby, M. Rolfstam, L. Tsipouri, E. Uyarra, V. Valovirta, H. van Meerveld, N.S. Vonortas, G. Whyles, J. Yeow, J.M. Zabala-Iturriagagoitia

This book compares contemporary civil service systems across East and Southeast Asia, a dynamic region of greater diversity in local administrative tradition, imported models of modern administration, and the character of prevailing political institutions. Featuring chapters on Japan, South Korea, Taiwan, Singapore, Hong Kong, Vietnam, Indonesia, Thailand, Malaysia, and the Philippines, this book provides a detailed analysis of key aspects of the civil service system, including centralization, recruitment, classification, openness of positions, performance assessment, promotion, training, and senior civil service. It distinguishes four modes of public employment, namely, bureaucratization, professionalization, politicization, and marketization, to develop a conceptual framework for comparing the civil service system at the operational level. The region's contemporary civil service systems appear to be hybrid systems that combine, at varying degree, these modes of public employment, responding to administrative reform pressures. The patterns of public employment across East and Southeast Asia reflect local administrative traditions, imported Western models of administration, and the relative timing of democratization and bureaucratization. With contributions from leading local experts across the region, this book will be invaluable to students, scholars, and practitioners interested in Asian public administration, especially civil service systems.

The private sector involvement in public service is intended to achieve efficiency gain and better service quality through increasing private sector finance and expertise. However, these benefits are most often not achieved in developing countries due to investment risk of private finance, and problems of capacity and regulation of the private sector. This book examines private sector involvement (PSI) in solid waste collection by exploring the influence of private sector capacity and Local Governments regulations on private sector performance in terms of productivity and service quality. PSI in public service provision evolved to deal with market and government failures, so this study uses market and regulatory theories to explore the gaps in policy and practice of PSI and the factor explaining private sector performance in five cities in Ghana.

The study shows there were weak regulatory practices and non-adherence to contractual obligations (unsigned contracts and delayed payment of subsidy), and consequently led to disincentives for full cost recovery and better service quality. However, there is now a gradual well functioning system being put in place with the recent competitive bidding in two cities with signing of contracts and city-wide user charging. This study concludes that the solutions to the problem of solid waste collection and management in developing countries hinge on adherence to formal rules of regulation, use of appropriate cost recovery mechanism for low income group, and restructuring of institutional arrangement to enforce legislation.

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

While few economists analyzed criminal behaviour and the criminal justice process before Gary Becker's seminal 1968 paper, an enormous body of economic research on crime has since been produced. This insightful and comprehensive Handbook reviews and extends much of this important resulting research. The Handbook on the Economics of Crime provides cutting-edge and specially commissioned contributions dealing with theoretical and empirical modeling of criminal choice and behavior, including Isaac Ehrlich's exposition of what he labels the `market, or equilibrium, model of crime'. The public production and allocation of various criminal justice services is also examined, as are significant components of the costs and consequences of crime. Finally, current debates and controversies in the economics of crime literature are considered, with the expert contributors offering suggestions and guidance for future research. With a broad set of crime-related topics examined from an economic perspective, this extensive Handbook will be welcomed by academic researchers and graduate students of the economics of crime and criminology as well as legal scholars focusing on criminal law.

State and Local Public Finance provides a comprehensive and sophisticated analysis of state and local government public finance practices and issues, using the basic tools of economics. This fifth edition maintains its focus on key local services such as education, health care, and transportation and brings in new coverage of land use and housing, applications from behavioral economics, and more international comparisons. This textbook provides an examination and analysis of public finance practices and problems in a federal fiscal system, focusing on the fiscal behavior and policies of state and local governments. Modern economic theory is applied to examine the way key institutions are used to produce and finance services and to provide evaluation of alternative policies. This stalwart text will continue to be invaluable reading for those who study public finance, local government finance, urban economics, public policy, and public administration.

* The Mental Models construction creates a simple framework that can be easily retrieved from memory and applied to policing problems * Designed to accompany the lessons of the American Society of Evidence-Based Policing's curriculum to teach practitioners, researchers, and academics the necessary skills to identify, interpret, integrate, and produce research to inform police policies and practices * Equips readers with multiple models with which to deal with a problem rather than proposing a simplistic strategy

Public management research has in recent years paid increasing attention to the third sector, especially to its role in the provision of public services. Evidence of this is the rising number of publications on the topic, as well as a growing number of sessions and papers on the topic in academic conferences of the EGPA and IRSPM. However, much of the discussion on its role is motivated at least as much by ideology as by fact. We still lack a proper empirical understanding of what happens when the third sector is drawn into public service provision. In this thematic presentation of Co-Production: The Third Sector and the Delivery of Public Services, we will try to enhance this understanding by presenting several new studies on the subject. We also introduce the concepts of co-production, co-management and co-governance as a conceptual framework that enables us to better understand such developments.

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. The expanded edition includes an all-new chapter that addresses the practical issues of applying these ideals in actual, real-life situations. "The New Public Service, Expanded Edition" is organized around a set of seven core principles: serve citizens, not customers; seek the public interest; value citizenship and public service above entrepreneurship; think strategically, act democratically; recognize that accountability isn't simple; serve, rather than steer; and value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important and meaningful about public service and considers how we might better live up to those ideals and values. All students and serious practitioners in public administration and public policy should read this book. While debates about public policy issues will surely continue, this compact, clearly written volume provides an important framework for public service based on and fully integrated with citizen discourse and the public interest.

Understanding the effects of radical change on public personnel systems is critically important both now and in the future to all those interested in the quality of American democracy. Civil service reform is occurring at all levels of government both in the United States and abroad.

American Public Service: Radical Reform and the Merit System is a collection of papers that examine the innovations, strategies, and issues found in the contemporary civil service reform debate. Offering diverse perspectives from expert contributors, this book presents matters concerning radical reform and the merit system at the federal, state, and local levels of government.

This volume offers fresh insight into the effects of merit system changes on employees. Divided into four sections, this book...

- Examines a portrait of contemporary reforms from across the country and concepts to interpret those data

- Addresses whether the relaxation of civil service protections against partisan intrusion will result in corruption

- Provides examples of ongoing changes and analyzes survey data from state managers

- Discusses a variety of key issues, such as the impact on racial inequality of moving from a protected class employment status to an unprotected at-will relationship

The book provides a baseline of data on reforms as well as an account of their current promises and pitfalls. Covering topics ripped from the headlines, this text also identifies pressing issues and makes suggestions for the future. Offering a variety of methodological approaches, it is ideal for all those interested in effective governance.