The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making. Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation. This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional. Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world.

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

Challenging the traditional orthodoxies of public management, this timely and comprehensive book adopts a lively and critical approach to key questions of public policy and management.With state-of-the-art contributions from leading international scholars, Public Management in the Postmodern Era explores a public sector that has moved irreversibly beyond the familiar territory of New Public Management and the exhausted tenets of modernization. Within a global environment where the old explanations and solutions have failed, the book advances a postmodern analysis. It argues strongly its original case that postmodern perspectives are of immediate relevance to issues of practice as well as to enduring problems of theory.The ambitious remit of the book will be of direct value to practitioners, scholars, academic researchers and students in politics, public policy and public management. With an international scope, the book will appeal to a worldwide audience.

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results. This workbook addresses how to: Determine whether an organizational assessment would benefit a particular organization Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources Select an assessment tool and method Influence decision makers and identify organizational champions Communicate effectively to internal and external constituents Engage employees in the process The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.

Over the last ten years public private partnerships have become ever more popular worldwide, expanding the body of experience among construction professionals, government agencies, and industry. In these economically challenging times, PPP has emerged as a crucial framework for providing infrastructure, and also to boost construction industry activity, while shielding the taxpayer from some of the cost. Understanding the lessons learnt is essential to ensuring the success of future projects, and this timely book will prepare the reader to do just that. Starting by defining PPP itself, part one is designed to help the novice to get to grips with the basics of this topic. Part two tackles the practicalities of PPPs, including successful implementation, managing the risks involved, and how to assess the suitability of a project for the PPP route. Part three presents detailed case studies from Asia, Africa, and Australia to illustrate how PPPs should be managed, how problems emerge, and how PPPs can differ across the world. Drawing on extensive internationally conducted research, from both industry and academia, the authors have written the essential PPP guide. Taking into consideration the perspectives of those in the public sector and the private sector, as well as built environment professionals, it is essential reading for anyone preparing to work on public private partnerships in construction.

Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.

Examining how public and nonprofit managers improve productivity in their organizations, Evan M. Berman lays out a wide range of tools and strategies to promote employee motivation, client orientation, cost-effective service delivery, effective partnering, harmonious workplace relations, and the use of information technology. Productivity in Public and Nonprofit Organizations presents a positive view of the possibility of improvement through many hands-on examples of change. It offers specific advice on overcoming vital challenges that managers often encounter when they seek to improve their organizations and units. In a clear and effective writing style, Berman argues that managers must combine technology and analysis with psychology and foresight in human relations. This book further includes survey data about the use of productivity improvement strategies in a wide range of public and nonprofit organizations.

Productivity in Public and Nonprofit Organizations will be of great interest to professionals and students in the fields of public administration, management, and organization studies.

Due to the COVID-19 pandemic the entire world experienced a health, humanitarian, and economic crisis with no record in the present century, leading to the paralysis of activities by voluntary or mandatory quarantines. There is great uncertainty about how long the crisis will last and how recovery will be achieved, because of this paralysis and the contraction of demand, auguring a slow recovery. Research in Administrative Sciences under COVID-19 examines the context surrounding organizations in the face of the COVID-19 Pandemic. Detailing various aspects related to companies and their competitiveness in the face of the global health crisis, chapters cover topics on intellectual capital, burnout (professional exhaustion), stress and technostress, as well as pandemic effects on the human capital of organizations. Developing upon the issues of Corporate Social Responsibility, E-commerce in times of COVID-19 and Design Thinking as a strategy for the economic reactivation of start-ups in Mexico, this volume is the result of research efforts carried out by 23 outstanding researchers from 12 Mexican and Latin American higher education institutions.

"Decentralise authority and let managers manage" has been an almost universal message in UK public services over the last 15 years. But does it really work? This study attempts to show that behind the ministerial rhetoric the experiences of NHS trusts, grant maintained schools and housing associations were in practice distinctly mixed. The text offers a theoretical analysis of the origins and results of decentralized public management in the UK.

Public Sector Leadership in Assessing and Addressing Risk explores risk management in practice, taking a specific focus on the identification of risks in the European public sector while contextualising its Eurocentric analysis within a global setting. The volume lays important groundwork for understanding the main philosophical premises of risk management. Navigating the text's philosophical underpinnings such as 'Risk Management is a misnomer', the editors provide deep insight into global, strategic, and operational risk management that will prove invaluable for any practitioner. Providing high quality academic research, ESFIRM provides a platform for authors to explore, analyse and discuss current and new financial models and theories, and engage with innovative research on an international scale.

“Worth a read for anyone who cares about making change happen.”—Barack Obama A powerful new blueprint for how governments and nonprofits can harness the power of digital technology to help solve the most serious problems of the twenty-first century As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time—from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach—public interest technology—that has the potential to transform the way governments and nonprofits around the world solve problems. Through inspiring stories about successful projects ranging from a texting service for teenagers in crisis to a streamlined foster care system, the authors show how public interest technology can make the delivery of services to the public more effective and efficient. At its heart, public interest technology means putting users at the center of the policymaking process, using data and metrics in a smart way, and running small experiments and pilot programs before scaling up. And while this approach may well involve the innovative use of digital technology, technology alone is no panacea—and some of the best solutions may even be decidedly low-tech. Clear-eyed yet profoundly optimistic, Power to the Public presents a powerful blueprint for how government and nonprofits can help solve society’s most serious problems.

This edited collection examines corruption in the public sector, assessing case studies from across the globe in order to provide an international perspective on this worldwide issue. Case studies include an examination of how corruption has been minimized in Singapore and Hong Kong; an assessment of corruption in India under Modi, who was elected on a promise to reduce corruption; a study of corruption in Bangladesh, and an evaluation of attempts to curb corruption in South Africa. This collection also includes a comparative study of corruption in Brazil and Chile, and a global perspective on the development of ethical privacy policies in e-government. The original case studies included in this book are brought together in an effort to identify common themes that impinge upon the fight against corruption, despite the particular nuances of individual nations. The contributions included in this edited collection also cover themes that are not often studied, including corruption in government procurement, the nascent issue of the 'right to privacy' stemming from e-governance, and the proclivity of governments to hide behind Official Secrets Acts to withhold information - ostensibly guaranteed under the 'right to information' which is vital in the fight against corruption. Providing a broad overview on public sector corruption, including local and national perspectives, this edited collection is essential reading for scholars of both public policy and corruption worldwide.

Many accounts of British development since 1945 have attempted to discover why Britain experienced slower rates of economic growth than other Western European countries. In many cases, the explanation for this phenomenon has been attributed to the high level of defence spending that successive British post-war governments adhered to. Yet is it fair to assume that Britain's relative economic decline could have been prevented if policy makers had not spent so much on defence? Examining aspects of the political economy and economic impact of British defence expenditure in the period of the first cold war (1945-1955), this book challenges these widespread assumptions, looking in detail at the link between defence spending and economic decline. In contrast to earlier studies, Till Geiger not only analyses the British effort within the framework of Anglo-American relations, but also places it within the wider context of European integration. By reconsidering the previously accepted explanation of the economic impact of the British defence effort during the immediate post-war period, this book convincingly suggests that British foreign policy-makers retained a large defence budget to offset a sense of increased national vulnerability, brought about by a reduction in Britain's economic strength due to her war effort. Furthermore, it is shown that although this level of military spending may have slightly hampered post-war recovery, it was not in itself responsible for the decline of the British economy.

The concept and practice of civic service is deeply rooted in America's past, present, and future, and has been a featured component of recent presidential agendas. Yet despite ongoing debates about the methods and values of civic service, no recent book has systematically analyzed the effectiveness and outcomes of service programs in America. Civic Service: What Difference Does It Make? presents a thorough, research-based evaluation of public service programs in the United States. Divided into four key parts, this groundbreaking volume presents original information not found anywhere else. Selected Contents: Part 1. Ideological and Historical Context1. The Ideal2. Policy EvolutionPart 2. Evidence and Methods3. The Nature of the Evidence4. Methodology: Defining Civic ServicePart 3. Research Synthesis Findings5. Civic Service Outcomes6. Qualities of Successful ProgramsPart 4. Summing Up and Taking Stock7. Drawing Conclusions about Civic Service8. Policy Implications: The Evolution of Civic Services ObjectivesAppendices

Sweeping changes have taken place in many parts of the world in the provision and organisation of health care, welfare and other 'public' services. The UK's National Health Service (NHS) has been a prime example of this. This multi-disciplinary collection of essays reviews recent evidence from a major research programme, commissioned by the Economic and Social Research Council (ERSC), into the evolution and impact of contracting in the NHS. Each chapter examines a particular aspect of health and social care, including competition between hospitals and the effects of GP fundholding, and discusses the important theoretical implication of experience in the NHS quasi-market. It will be essential reading for anyone interested in the contemporary debate surrounding the issues.

This essential guide to commissioning and purchasing in social care provides case studies, guidelines, and checklists to help readers to assess need, develop care plans and select suppliers of care. It clearly explains:

• the reasons for the shift to commissioning and purchasing away from direct provision
• the distinction between commissioning and purchasing
• how to ensure that the commissioning and purchasing process fully reflects the views of users and carers
• contracts and tenders
• costs and prices in relation to providing quality care
• how safeguards can be built into the commissioning and purchasing process.

This is an invaluable resource that focuses on the practical skills required to deliver effective care. It has been written for social care students, frontline staff and their managers to help them through the process.

Since the 1980s, the public sector has been undergoing major changes throughout the Western industrialized world, the transitional economies of Central and Eastern Europe, Latin America and South East Asia. The main thrust of these changes has been to bring public sector management practices closer to those of the private sector. This raises the question of how far public and private sector management are comparable.
This set examines the relationships between public and private sector management in terms of both classical management theory and the new public management that emerged in the 1980s and 1990s. While the collection concentrates on articles from the last twenty years, some historical pieces are also included. Individual volume introductions as well as a general introduction place the articles in their historical context. A detailed index is also provided.

Governments, Competition and Utility Regulation continues the series of annual books, published in association with the Institute of Economic Affairs and the London Business School, which critically reviews the state of utility regulation and competition policy. The book contains incisive chapters on competition policy and trade, antitrust and consumer welfare, merger control and efficiency, emissions trading, Ofcom and convergence, energy regulation and competition, regulating the London Underground, the future of water regulation and European merger control. Chapters on each topic are followed by comments from regulators, competition authority chairmen and other experts in the relevant fields. The book provides analysis of and commentaries on the most significant developments in regulation and competition policy, drawing on experiences in Britain, the United States and the European Union, as well as in international trade negotiations. It will be of value to practitioners, policymakers and academics who are concerned with regulation, deregulation and policies to promote competition.

The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways of working and acquire a wide range of new managerial skills to deal with the changes that have taken place. The continuing process of change in the public sector also means that these managerial skills need to be continually maintained and developed. This book provides comprehensive coverage of public sector management approaches covering: c Strategy c Finance c Human resources c Marketing c Quality c Information systems. Thus it provides managers, professionals and students with a clear understanding of the main elements of each aspect of management as applied in public sector organizations. The book also outlines the ongoing changes which will impact on public sector organizations in the future and discusses the implications of these changes for public sector management methods.

The term collaboration is widely used but not clearly understood or operationalized. However, collaboration is playing an increasingly important role between and across public, nonprofit, and for-profit sectors. Collaboration has become a hallmark in both intragovernmental and intergovernmental relationships. As collaboration scholarship rapidly emerges, it diverges into several directions, resulting in confusion about what collaboration is and what it can be used to accomplish. This book provides much needed insight into existing ideas and theories of collaboration, advancing a revised theoretical model and accompanying typologies that further our understanding of collaborative processes within the public sector. Organized into three parts, each chapter presents a different theoretical approach to public problems, valuing the collective insights that result from honoring many individual perspectives. Case studies in collaboration, split across three levels of government, offer additional perspectives on unanswered questions in the literature. Contributions are made by authors from a variety of backgrounds, including an attorney, a career educator, a federal executive, a human resource administrator, a police officer, a self-employed entrepreneur, as well as scholars of public administration and public policy. Drawing upon the individual experiences offered by these perspectives, the book emphasizes the commonalities of collaboration. It is from this common ground, the shared experiences forged among seemingly disparate interactions that advances in collaboration theory arise. Advancing Collaboration Theory offers a unique compilation of collaborative models and typologies that enhance the existing understanding of public sector collaboration.

The Handbook on the Economics of Conflict conveys how economics can contribute to the understanding of conflict in its various dimensions embracing world wars, regional conflicts, terrorism and the role of peacekeeping in conflict prevention. The economics of conflict is a relatively new branch of the discipline of economics. Conflict provides opportunities for applying game theory involving strategic behaviour, interactions and interdependence between adversaries. The Handbook demonstrates that conflict and its prevention is costly; it considers new dimensions such as ethnic cleansing, destructive power, terrorism, corruption, the impact of new technology, peacekeeping, the role of economists in defence ministries and the use of private contractors in conflict. This unique and comprehensive resource presents a set of original contributions by distinguished experts, providing theoretical, empirical and case-study material. It will prove invaluable for students and researchers interested in defence and peace economics, international relations and strategic studies. Policymakers and defence industry executives will also find this book a fascinating read. Contributors : C. Anderton, S.H. Bae, C.P. Barros, N. Bennett, U. Berkok, L. Bilmes, V. Bove, D. Braddon, J. Bradley, J. Brauer, J. Carter, F. Coulomb, N. Davies, S. Davies, P. Dowdall, J.P. Dunne, A. Gibbons, L.A. Gil-Alana, P. Hall, K. Hartley, J. Hudson, D. Jones, C. Kollisa, S. Markowski, A. Ott, S.M. Paleologou, K. Pittel, I. Ringel, D. Rubbelke, Selami Sezgin, Sennu Sezgin, R. Smith, B. Solomon, J. Stiglitz, A. Tishler, T. Turner, M. Vahabi, V. Zervos

This new book in the Exploring Corporate Strategy Series brings together a selection of 17 chapters which provide readers with material on a range of important strategic issues of particular relevance to the public sector. The chapters cover most of the major strategic themes from Exploring Corporate Strategy which is also reflected in the chapter sequence.

A definitive guide to the people in power in every part of the world, this book details some 16,000 government ministries, departments, agencies, corporations and their connected bodies from every country in the world. Each chapter contains: notes on the head of state; an outline of the country's legislature and governmental system; a list of ministries, together with principal personnel; government departments and their connected bodies; nationalized industries; and government organizations and affiliated groups arranged by subject heading. Subject headings include - agricultural organizations, banks, the armed forces, trade organizations, development bodies, energy, the media, tourism, telecommunications and judicial bodies. Each entry contains, where appropriate: names and titles of principal officials; full address, telephone, telex and fax numbers; and an outline of each organization's activities. This edition carries constitutional information on countries with federal states, including listings of major state institutions.

The Chinese imperial examination system is unique in traditional Chinese society with origins dating back 1,300 years, and has had a far-reaching impact not only on contemporary Chinese society, but also on government systems of other countries around the world. The system was originally created as a political institution to recruit officials to serve the Chinese imperial government. During the period of its use, from 605 through 1905, the imperial examination system played a central role in the Chinese imperial government. It served as a tool for the political and ideological control, functioned as a proxy for education, produced the elite social class, and became a dominant culture in the traditional Chinese society. During its 1,300 years, the system generated countless publications, including the imperial government publications and a variety of non-government works. After the abolition of the system in 1905, numerous publications produced by the international research community spawned the Chinese imperial examination studies. The interdisciplinary study involved a whole range of disciplines, including history, political science, sociology, education, psychology, culture, literature, linguistics, anthropology, philosophy, religion, mathematics, economics, and archive studies. It would be impossible for one to understand China without knowing the imperial examination system and the vast collection of the imperial examination studies. This book provides an annotated bibliography for 214 publications that are relevant to the imperial examination studies, and each entry includes a review to serve as a guide to readers for this collection. Of the 214 publications, 155 are written in Chinese, and 59 are English publications. Although the 214 publications only comprise a fraction of the imperial examination studies, with a variety of subjects and research quality, this bibliography represents in considerable depth the scope of the development of the imperial examination studies. Through selecting, presenting, and reviewing a variety of significant publications, this book provides quick access to the essential literature of the imperial examination studies. College students, faculty, or any other readers who are interested in learning, teaching, or researching the Chinese imperial examination system, Chinese history, the Chinese government systems, culture, ideology, education, literature, and current social issues will find The Chinese Imperial Examination System: An Annotated Bibliography to be an important addition to their research.