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Books > Business & Economics > Industry & industrial studies > Civil service & public sector

The Global Urban Competitiveness Report - 2010 (Hardcover): Pengfei Ni, Peter Karl Kresl The Global Urban Competitiveness Report - 2010 (Hardcover)
Pengfei Ni, Peter Karl Kresl
R5,089 Discovery Miles 50 890 Ships in 12 - 17 working days

The Global Urban Competitiveness Report - 2010 is an empirical study of the competitiveness of 500 cities around the world This one-of-a-kind resource draws on a wealth of data sources, all of which are described and assessed Using a sophisticated methodology and a team of 100 researchers from the Chinese Academy of Social Science, the book not only ranks these cities but also presents a wealth of information with regard to the strengths and weaknesses of each city in relation to each other The book includes a full discussion of the factors that create urban competitiveness, what sorts or categories of cities are most competitive, and comments on the policies and initiatives that are adopted by the most competitive cities.Scholars and researchers in the areas of urban economics, planning, geography, and regional economics will find the information invaluable, as will local authorities, decision-makers, and economic planners in cities throughout the world.

State and Local Fiscal Policy - Thinking Outside the Box? (Hardcover): Sally Wallace State and Local Fiscal Policy - Thinking Outside the Box? (Hardcover)
Sally Wallace
R3,547 Discovery Miles 35 470 Ships in 12 - 17 working days

The last few decades have presented a new set of challenges and opportunities for public finances. Demographic trends have put substantial pressure on non-discretionary public expenditures such as health care, while legal challenges have put pressure on education financing. The author illustrates how these national trends have also impacted state and local finances ? some directly, others indirectly. The economic downturn further constrains state and local governments? options for dealing with national trends. Constituents? sentiment toward the size of government further exacerbates fiscal choices for state and local governments.In this broad and illuminating volume, experts on public finance discuss innovations in state and local tax policy implemented or considered over the course of the last three decades. The authors provide original work that analyzes whether state and local governments have ?gone outside the box? to deal with the strains of current public finances or have gotten along by adhering to the status quo. Well-known scholars in the area of state and local public finance consider actual practices and analyze potential policy changes for the future.Public policy and public finance scholars and students as well as policy makers will find much of interest in this impressive and original collection.

Comparative Civil Service Systems in the 21st Century (Paperback, 2nd ed. 2015): Frits M. van der Meer, J. Raadschelders, T.... Comparative Civil Service Systems in the 21st Century (Paperback, 2nd ed. 2015)
Frits M. van der Meer, J. Raadschelders, T. Toonen
R3,405 Discovery Miles 34 050 Ships in 10 - 15 working days

This revised and expanded edition of a benchmark collection compares how civil services around the world have adapted to cope with managing public services in the 21st century. The volume provides insights into multi-level governance, juridification and issues of efficiency and responsiveness as well as exploring the impact of fiscal austerity.

Governance and Public Sector Reform in Asia - Paradigm Shift or Business as Usual? (Paperback): Anthony Cheung, Ian Scott Governance and Public Sector Reform in Asia - Paradigm Shift or Business as Usual? (Paperback)
Anthony Cheung, Ian Scott
R1,542 Discovery Miles 15 420 Ships in 12 - 17 working days

Based on new field research, this book assesses the current state of governance and public sector reforms in eleven Asian countries and jurisdictions, especially in the wake of the recent regional financial crisis that seriously affected some of them. It analyses reform efforts comparatively against a backdrop of governance problems, and seeks to establish whether these efforts represent a substantive shift in attitudes towards reform or whether they serve simply to reinforce existing practices. The authors explore a number of important themes that are central to governance and public sector reform issues. These include the role of the state, the success or failure of organizational reforms, corruption, the applicability of the new public management model in the Asian context, and the governance values and reform models promoted by regional and international agencies.

Performance Management in the Public Sector (Hardcover, 2nd edition): Wouter Van Dooren, Geert Bouckaert, John Halligan Performance Management in the Public Sector (Hardcover, 2nd edition)
Wouter Van Dooren, Geert Bouckaert, John Halligan
R5,794 Discovery Miles 57 940 Ships in 12 - 17 working days

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.

Strategic Management in the Public Sector (Paperback): Paul Joyce Strategic Management in the Public Sector (Paperback)
Paul Joyce
R2,027 Discovery Miles 20 270 Ships in 12 - 17 working days

Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private sector idea of strategic management has become so powerful in the public sector that politicians and policy makers have begun to talk about the importance of the modern state being strategic - and we may be witnessing the emergence of the Strategic State. Strategic Management for the Public Sector draws on experience and research from a range of countries and provides a theoretical understanding of strategic management that is grounded in the public sector. Drawing on the latest theory and research this text provides a fresh look at foresight, analysis, strategic choice, implementation and evaluation. This book also offers original and detailed case studies based on up to date evidence from different public sector settings, helping the reader to build on their understanding of theories and concepts presented earlier in the book. Strategic Management for the Public Sector has been written specially for managers and students taking postgraduate courses such as MBAs and MPAs. It will also appeal to individual managers and civil servants in the public sector looking for an accessible book to read as part of their own independent personal development.

Leadership and Democracy, v. 2: 1928-1993 (Paperback): Stephen Williams, R.H. Fryer Leadership and Democracy, v. 2: 1928-1993 (Paperback)
Stephen Williams, R.H. Fryer
R994 Discovery Miles 9 940 Ships in 12 - 17 working days

This official history of NUPE covers its years of membership expansion, growing recognition and entry onto the national industrial and political stage. From a position of near obscurity in the 1920s, NUPE grew into one of the most important forces in the trade union movement in the 1970s, playing a key role in some of the major struggles of that decade and beyond. The authors throw new light on NUPE's relationship with the Labour governments of Harold Wilson and James Callaghan (1974-79), and analyse for the first time from the union's perspective the events that became known as the 'Winter of Discontent'. They convincingly argue that accounts which hold the dispute responsible for the demise of the Labour government, and thus for opening the way for Thatcherism, are inadequate and misleading - often deliberately so; in general such accounts are based on a deprecation of public services, public service labour and the 'social wage'. These developments are discussed in relation to the role of union leadership and considerations of organisation and democracy, revealing much that will be of interest to activists and students of trade unionism alike.

Research in Public Policy Analysis and Management (Hardcover): Stuart S. Nagel Research in Public Policy Analysis and Management (Hardcover)
Stuart S. Nagel
R3,248 Discovery Miles 32 480 Ships in 12 - 17 working days

This series presents selected research papers dealing with important methodological and theoretical issues in the policy sciences, with research in policy-related disciplines, and applied research on issues in public policy analysis and public management. There is particular emphasis on research related to operations and design issues for governmental organizations.

Regulating Development - Evidence from Africa and Latin America (Paperback): Edmund Amann Regulating Development - Evidence from Africa and Latin America (Paperback)
Edmund Amann
R1,666 Discovery Miles 16 660 Ships in 12 - 17 working days

Regulating Development examines the impact that regulation - good or bad - can have on the development of poorer societies. It opens with a succinct review of critical issues, including the implications of the spread of intellectual property rights legislation and the role of the World Trade Organisation (WTO).The volume examines the regulatory experiences of three important developing economies: Brazil, Ghana and South Africa. Key regulatory themes are analysed, most notably capital markets and corporate governance regulation, the regulation of the telecommunications sector and the use of regulatory reforms to promote the development of small- and medium-sized enterprises. Within each chapter policy lessons are drawn, the relevance of which extend well beyond national or even regional boundaries. The principal aim of the book is to show the extent to which regulation is moving increasingly to centre stage as a driver of development in Africa and Latin America. The book also demonstrates how thoughtful, well-planned regulation can make a real contribution to the emergence of supply-side competitiveness. This book will be invaluable reading for academics, researchers and students with an interest in economics and development studies, as well as for regulators and policymakers in developing countries.

The Law of the International Civil Service: Volume II (Hardcover, 2nd Revised edition): C. F. Amerasinghe The Law of the International Civil Service: Volume II (Hardcover, 2nd Revised edition)
C. F. Amerasinghe
R10,839 R8,433 Discovery Miles 84 330 Save R2,406 (22%) Ships in 12 - 17 working days

This is the second edition of a treatise which examines the law applied by international administrative tribunals in the field of employment relations between international organizations and their staff. The second edition has been substantially revised to take account of a great deal of new law and practice. Both the first and second volumes have been revised and are now free standing.

Liberalization of the Postal and Delivery Sector (Hardcover, illustrated edition): Michael A. Crew, Paul R. Kleindorfer Liberalization of the Postal and Delivery Sector (Hardcover, illustrated edition)
Michael A. Crew, Paul R. Kleindorfer
R4,455 Discovery Miles 44 550 Ships in 12 - 17 working days

Worldwide, postal and delivery economics has attracted considerable interest as the delivery sector undergoes rapid change and the debate on liberalization rages. This compendium of original essays has been selected from papers presented at the Rutgers University CRRI 14th Conference on Postal and Delivery Economics, May 31-June 3 2006. It explores the important new trends and issues in this rapidly changing field. The European Union's plan to open postal markets completely in 2009 has raised questions about t he role of regulation, funding for the Universal Service Obligation, the future of national Postal Operators and the principles that should govern the introduction of competition. The contributors - researchers, practitioners, lawyers and senior managers from around the world - address these questions in chapters that cover postal markets, pricing, efficiency and cost analysis, labor relations, and demand drivers. Examples are drawn from around the world. This timely book will be illuminating to practitioners and managers in the postal, express and delivery industry, as well as economists, regulators, competition lawyers, and marketers.

EDI and Data Networking in the Public Sector (Paperback, Softcover reprint of the original 1st ed. 1998): Kim Viborg Andersen EDI and Data Networking in the Public Sector (Paperback, Softcover reprint of the original 1st ed. 1998)
Kim Viborg Andersen
R5,885 Discovery Miles 58 850 Ships in 10 - 15 working days

When researching, teaching or working with information systems in the public sector, one is left with few or often no textbooks that provide useful case studies or surveys on the implementation and effects of integrating information technologies in the organizations' operations. This is surprising since in most first world countries the public sector consumes a substantial part of the gross national product. Even more astonishing is the vast amount of financial and organizational resources that are spent developing and implementing various information systems. We decided to write this book to provide information for those studying information systems at business schools, information and computer departments at collegesl universities, and for those working hands-on with EDI and data networking in public administration. Thus, our primary target groups for this book are professionals, training (MA-courses), computer science, MBA, MP A, and political science. EDI has been seen as a means to wire the various policy areas in the public sector. Those included are not limited strictly to the public organizations, but extend to their trade partners. Also, government has sought ways to stimulate the usage of ED I in the private sector beyond those transactions involving direct communication with the public sector. In this book, we have contributors from eight countries and a total of 14 chapters reporting on issues of importance when developing and implementing EDI, when government wants to stimulate the diffusion of EDI in society, and when organizations want to address the impact of their investments in ED .

Public Administration Reformation - Market Demand from Public Organizations (Hardcover, New): Yogesh Dwivedi, Mahmud Shareef,... Public Administration Reformation - Market Demand from Public Organizations (Hardcover, New)
Yogesh Dwivedi, Mahmud Shareef, Sanjay K Pandey, Vinod Kumar
R5,041 Discovery Miles 50 410 Ships in 12 - 17 working days

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.

Dynamic Networks and Evolutionary Variational Inequalities (Hardcover): Patrizia Daniele Dynamic Networks and Evolutionary Variational Inequalities (Hardcover)
Patrizia Daniele
R3,454 Discovery Miles 34 540 Ships in 12 - 17 working days

This book offers a comprehensive analysis of dynamic networks and evolutionary variational inequalities, a topic of growing prominence in the study of networks. The extraordinary importance of networks in finance, mathematics, computer science and other areas is well known but the relatively new concept of 'dynamic' networks is less well understood. They become dynamic when the constitutive elements of the phenomena associated with the fixed geometry of networks are considered to be evolving over time. Patrizia Daniele offers many numerical examples to illustrate the issues discussed and provides a broad appendix to enrich this challenging but deeply informative book. Researchers, students and practitioners in the areas of finance, economics, computer science, and mathematics will find this volume an indispensable resource in understanding the use and development of networks in their disciplines.

Advancing Public Goods (Hardcover, illustrated edition): Jean-Philippe Touffut Advancing Public Goods (Hardcover, illustrated edition)
Jean-Philippe Touffut
R3,077 Discovery Miles 30 770 Ships in 12 - 17 working days

In this wide-ranging selection of papers, distinguished economists, public policy advisers and political theorists contribute to the debate on public goods. The studies cover topics in the conceptualization, classification and stratification of public goods. Also examined are public institutional design, global economic institutions and partnership typologies. Individual papers address the financing, regulatory, organizational and legal aspects relating to services of general interest in Europe. The dynamics of global public good production, including monopolies, patents, scientific uncertainty and market failures, are discussed. Empirical research on the state, profit and non-profit sectors is presented. Providing numerous examples of specific public goods, the contributions also highlight the impact of macroeconomic policies on provision. The book presents a broad diversity of new approaches to global public goods within the framework of mixed economies, beyond the standard economic analysis of public services. Academics, researchers and policymakers in the area of global public goods and services will find this volume of great interest.

Competition in the Provision of Local Public Goods - Single Function Jurisdictions and Individual Choice (Hardcover,... Competition in the Provision of Local Public Goods - Single Function Jurisdictions and Individual Choice (Hardcover, illustrated edition)
Alexandra Petermann Reifschneider
R3,548 Discovery Miles 35 480 Ships in 12 - 17 working days

The central purpose of this book is to analyse the optimal allocation of local public goods or services (for example garbage collection, police, fire brigades and medical services) in large urban agglomerations and the allocation consequences of increasing competition in the provision of them. Competition in the Provision of Local Public Goods uses two innovative aspects present in the concept of Functional Overlapping Competing Jurisdictions, which are de-localized membership and uni-functionality of jurisdictions. The book analyses the effect of these two aspects on competition among jurisdictions and the impact this probable increase in competition may have on the achievement of the optimal allocation of local public goods. The primary audience for this work is academics and researchers in the fields of urban and regional economics, location theory and public policy. An important secondary audience will be scholars of industrial organization, who can use the framework developed here for analyzing other problems related with the location of individuals in space.

Civil Servants and Politics - A Delicate Balance (Hardcover): C. Neuhold, S. Vanhoonacker, Luc Verhey Civil Servants and Politics - A Delicate Balance (Hardcover)
C. Neuhold, S. Vanhoonacker, Luc Verhey
R2,401 Discovery Miles 24 010 Ships in 10 - 15 working days

The relationship between civil servants and politicians is as fascinating as it is complex with their mutual interdependence requiring to cooperate despite the ever-present risk of tension and conflict. For reasons of efficiency it is important that the civil service has a certain degree of independence and detachment from the political process. The requirement of democratically legitimate and accountable decision-making however demands control at the political level.This comparative study focuses on the changing relations between civil servants and politicians in the European Union in the last two decades. As well as national case studies this book also looks into politico-administrative relations in supranational institutions such as the European Commission and the European Parliament.

Network Theory in the Public Sector - Building New Theoretical Frameworks (Hardcover, New): Robyn Keast, Myrna P. Mandell,... Network Theory in the Public Sector - Building New Theoretical Frameworks (Hardcover, New)
Robyn Keast, Myrna P. Mandell, Robert Agranoff
R5,027 Discovery Miles 50 270 Ships in 12 - 17 working days

Networks have been described in terms of metaphors, governance arrangements and structural or institutional arrangements. These different perspectives of networks come out of a variety of disciplines, including political science, public administration, urban affairs, social welfare, public management and organizational/sociological research. This wealth of research, while contributing to a deeper understanding of networks, presents a dilemma which is addressed by this book. That is the question of whether there is a theory of public networks that informs networks in their various forms, and is there a need for a new theory of networks? More importantly, is network research still relevant to practice? Does network theory improve the process of governance? Are different terms and/or approaches actually the same or different? What do these different approaches mean to theory? This book deeply explores and integrates existing network theory and related theories from a number of perspectives, levels and jurisdictions to develop a framework to guide network design, governance and management. The book focuses on the important issue of network performance, looking at networks as bounded and consciously arranged; the actors who participate in them design the relationships among a bounded set of individual organizations to purse common objectives. Finally, the chapters tease out the variety of governance modes or regimes that intersect with network governance. This book offers a comprehensive, integrative, interdisciplinary approach that enables specialists, practitioners and administrators across a wide array of interests and fields to formulate and work on problems using a common language, analytical framework and theoretical basis.

Integrated Assessment and Management of Public Resources (Hardcover, illustrated edition): Joseph Cooper, Federico Perali,... Integrated Assessment and Management of Public Resources (Hardcover, illustrated edition)
Joseph Cooper, Federico Perali, Marcella Veronesi
R3,399 Discovery Miles 33 990 Ships in 12 - 17 working days

This multidisciplinary work explores ways of making environmental policy decisions in managing public goods and natural parks with the goal of maximizing economic benefits to society. The contributors to the volume seek the best strategies for improving the environmental sustainability and quality of a public resource by showing how to develop quantitative information about the natural area and how it interacts with the economy. Such an analysis can be used to define policies that encourage interactions among institutions, local economic agents and park users. At the same time, it provides a measure to account for the implications of those policies on the local economy.A public resource, such as a natural park, has many different functions - the production of marketed goods, ecosystem protection and tourism - and its management requires the knowledge of the physical, biological and ecological characteristics of the functions supplied by the resource, as well as the value of each function and the public resource as a whole. To ensure the implementation of the optimal practice, the contributors adopt a participative approach to establish a credible social contract between the area's public manager and its consumers. Balancing the interests of residents, visitors and local businesses, and coupling the development of both the natural potential of the area and the local economy, are necessary steps for the best strategy to be adopted. Economists and agricultural-environmental economists, forest and resource planners interested in practical guidance, and professors who teach environmental economics or forest planning courses will all find this collection invaluable and instructive.

Research in Public Policy Analysis and Management (Hardcover): Stuart S. Nagel Research in Public Policy Analysis and Management (Hardcover)
Stuart S. Nagel
R3,439 R3,255 Discovery Miles 32 550 Save R184 (5%) Ships in 12 - 17 working days

This volume is part of a series which presents selected research papers dealing with important methodological and theoretical issues in the policy sciences. Topics discussed in this volume include: the role of science in public policy; and public policy in developing and developed countries.

Refining Regulatory Regimes - Utilities in Europe (Hardcover, illustrated edition): David Coen, Adrienne Heritier Refining Regulatory Regimes - Utilities in Europe (Hardcover, illustrated edition)
David Coen, Adrienne Heritier
R3,730 Discovery Miles 37 300 Ships in 12 - 17 working days

Regulation is on the rise across the world as the state steps back from public ownership. However, as the authors highlight, the style of political delegation to regulatory authorities has not followed a uniform trajectory but rather institutional endowments, administrative traditions, market structure and business culture have all influenced the creation of regulatory authorities and implementation styles. Noting these variances, the focus of this book is to consider the impact of liberalisation and the introduction of new regulatory structures on three utility sectors - telecommunications, energy and the railways - using Germany and the UK as case studies. With regulation seeking to foster competition at the same time as also having to protect essential services, the authors investigate regulatory styles, costs of new regulatory functions and how firms in the new regulatory landscape access and influence regulatory authorities. The authors consider how EU pressures may hinder or help the functioning of new regulatory markets and the establishment of business-regulator relationships, as well as the broader policy implications for these new regulatory environments. The book also determines how regulatory authorities emerge and evolve under different state traditions and assesses, over time, the degree to which there is potential for convergence, divergence and continued differences as regulatory functions mature. This book will be warmly welcomed by researchers and academics of comparative public policy, politics and regulation. It will also appeal to policy makers and the business community in Europe.

Pension Reform and Economic Theory - A Non-Orthodox Analysis (Hardcover): Sergio Cesaratto Pension Reform and Economic Theory - A Non-Orthodox Analysis (Hardcover)
Sergio Cesaratto
R4,261 Discovery Miles 42 610 Ships in 12 - 17 working days

The book is the first of its kind to attempt to deal with the economics of pensions and ageing on the basis of a rigorous theoretical framework alternative to neoclassical economics. Sergio Cesaratto breaks the dominant conformism in the current pension debate and explains that the strength of the various reforms proposed depends on the validity of the economic theories on which they are respectively based. He also illustrates the relevance of the Sraffian criticism to undermine the theoretical core of the mainstream proposals. Academics and practitioners interested in the pension debate, welfare state, income distribution and institutions will find Pension Reform and Economic Theory of great interest, as will demographers, political scientists and mainstream economists open to dissenting views in economic analysis and interested in understanding the economic foundations of pension reform proposals.

Paying Our High Public Officials - Evaluating the Political Justifications of Top Wages in the Public Sector (Hardcover, New):... Paying Our High Public Officials - Evaluating the Political Justifications of Top Wages in the Public Sector (Hardcover, New)
Teun J. Dekker
R4,721 Discovery Miles 47 210 Ships in 12 - 17 working days

In almost every liberal democratic society, an issue that is a topic of constant and passionate public discussion is how much that country's ministers, legislators, senior civil servants, and senior judges should be paid. Nor is this surprising; the issue has considerable voyeuristic appeal, particular democratic significance, and important ramifications for the functioning of the public sector as a whole. However, like most political debates, these discussions tend to be messy, fragmented, and full of unverified assertions and spurious appeals to populist sentiment. It is hardly surprising that those discussions rarely succeed in putting the matter to rest. Paying Our High Public Officials examines the political discourse concerning this question in 17 liberal democracies (Canada, the United States, Mexico, Norway, Finland, the Netherlands, the United Kingdom, Ireland, Germany, Austria, Switzerland, France, Poland, Italy, Hong Kong, Singapore, and New Zealand). Based on many hundreds of parliamentary debates, newspaper articles, speeches, as well as reports by think tanks and high commissions of state, the book identifies seven central arguments that occur in all these societies, translates them into the language of analytical philosophy, and then rigorously evaluates them. This approach contributes to a better understanding of this controversy and may result in better-justified and more legitimate conclusions concerning which policy to adopt.

Managing Health and Wellbeing in the Public Sector - A Guide to Best Practice (Paperback): Cary L. Cooper, Ian Hesketh Managing Health and Wellbeing in the Public Sector - A Guide to Best Practice (Paperback)
Cary L. Cooper, Ian Hesketh
R1,115 Discovery Miles 11 150 Ships in 9 - 15 working days

As governments throughout the world experience increasing fiscal challenges, the pressures on public sectors to streamline services and harness technological advances is unprecedented. Many have undergone huge budgetary cuts as a result, but what are the effects of this intense organisational change on such a large and varied workforce? And how can managers within the public sector meet the challenge of delivering services whilst maintaining the health and wellbeing of staff tasked with carrying out the work? Managing Health and WellBeing in the Public Sector: A Guide to Best Practice is the ideal companion to any manager in these challenging times. Exploring the realities of working in the public sector, and those factors which can add meaning and purpose to working life, the book provides managers with a practical toolkit for creating the best working environment, as well as nurturing resilience and motivation within their staff. Written by two authors with a lifetime of experience in the field, the book also examines why promoting occupational health and wellbeing is beneficial to organizations, drawing on a wealth of international research to support this argument. It concludes with a series of case studies in which an international range of public sector managers discuss initiatives they have implemented, and how successful they have been. This is the ideal companion for any manager working in the public sector. It will also be instructive reading for students or researchers of occupational or organizational psychology, as well as HRM.

Public Sector Communication - Closing Gaps Between Citizens and Public Organizations (Paperback): MJ Canel Public Sector Communication - Closing Gaps Between Citizens and Public Organizations (Paperback)
MJ Canel
R1,052 Discovery Miles 10 520 Ships in 12 - 17 working days

A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors--two experts in the field with experience from the public sector--explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.

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