Public sector organizations are in one of the most challenging environments they have ever had to face as they bear much of the cost of the recession. More than ever before, public sector leaders need to instil strong performance improvement disciplines into their organizations that enable these leaders to fully understand: key outcomes and priority deliverables, how to allocate reduced financial resources and where to reduce costs and improve efficiencies without jeopardizing service delivery.
Written in an accessible and practical style, this fully-updated second edition addresses the efficiency drive using models, tools and ideas more commonly found in the corporate world, such as balanced scorecard and Lean. It also includes new case studies and real-life examples, from Audit Scotland, Belfast City Council, Brisbane City Council, City of Charlotte, Civil Service College (Singapore) FBI, NHS, Ministry of Works (Bahrain), Royal Canadian Mounted Police and the US Postal Service.

As a stand-alone treatment of Organizational Development (OD), this is an excellent supplement to traditional textbooks in the field and is a good addition to readings in organizational behavior and principles of management. Carnevale provides the essentials of OD and more through his strong handling of the field's underlying values and assumptions."Organizational Development in the Public Sector" covers many of the standard OD topics like action research, group dynamics, and coverage of OD as a field of study. There is considerable treatment of change, resistance to change, and defensive conduct concerning transformation in organizations. Carnevale also explores conflict resolution, leadership issues, systems theory, public-private differences, process consultation, a brief history of modern management reform, group dynamics, trust, hierarchy, and labor relations.

This book focuses on the accounting change processes that drive integrated reporting in the public sector. The Integrated Report is a tool that allows public sector entities to quantify and convey those aspects of their organization, strategy, governance and performance that lead to the creation of public value over time. To be successfully introduced, integrated reporting must follow a specific path of accounting change. The context in which public sector entities operate, and the unique relationship between the public sector and the environment, redefine the accounting process of change to deliver an integrated report. The authors provide a fresh look at integrated reporting on the basis of the accounting change processes that drive it, helping academics and practitioners to gain a deeper understanding of the challenges and benefits in terms of public value creation.

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Identifying a form of government intervention in social and economic affairs called public service liberalism, Alan Stone looks to that ideology to confront the problems of the 1990s and beyond. He shows in this fascinating case study that the policy has been effective in the past: the American telephone industry from its inception until 1934 is an illustration of how public service liberalism served both economic efficiency and a complex structure of public values. Stone depicts the stages by which public service liberalism was replaced by less adequate policies and suggests ways that it could be successfully restored. Furthermore, Stone demonstrates that government-business relationships like the one that prevailed in the telephone industry were common in the nineteenth and the early twentieth century. He argues that this period was not an era of laissez-faire, as is often alleged, but that its economic energy and extraordinary technological progress were accompanied by complete acceptance of certain kinds of government intervention. Challenging the presuppositions not only of the new ideologists of deregulation, privatization, and competition but also of the practitioners of what he calls the "sanctimonious muddle" of present-day liberalism, Stone demonstrates that public service liberalism could help resolve current problems, such as those in the savings and loan institutions and the cable television industry. Originally published in 1991. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

William Bacchus warns that the American Foreign Service is in serious danger of being unable to meet changing responsibilities unless it reforms its present personnel system. Originally published in 1983. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

This volume presents an analysis of Japan's powerful upper bureaucracy in the post-war period. The author's aim is to provide an empirical foundation for the many impressionistic accounts of Japanese bureaucracy and a systematic basis for comparative studies of bureaucracies in other countries. The study ranges from the family and geographic backgrounds of higher civil servants through their educational training and career patterns to their retirement and post-retirement activities. Throughout, the emphasis is on assembling and analyzing the kind of systematic data that provide a solid basis for understanding how the Japanese bureaucracy actually works. Originally published in 1969. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

This book analyses the economic consequences of the regional government of Catalonia's challenge to democracy and the rule of law in Spain. This process, started in 2010, culminated in a coup d'etat in the autumn of 2017. The book has three parts. First: The circumstances behind the challenge: economic structure, social and political aspects. Second: The economic impacts of the resulting huge political instability and social polarisation, and the downturn in GDP, investment, competitiveness, Barcelona's appeal, and flight of companies and banks to Madrid. Third: Independence would mean collapse of trade with the rest of Spain and the EU, expulsion from the eurozone, fall of GDP, plummeting tax revenue, soaring unemployment and, finally, conversion of this hypothetical new Catalonia into a failed, vassal and totalitarian state. This book is destined to be the foremost work of reference on the consequences of the separatist threat to Spain, including Catalonia's current decline.

Policymaking in India evokes an image of rational decision-making and technical optimality. However, the arena of policymaking is characterized by conflict and contestation resolved through processes of negotiations and compromises. A significant amount of research in India focuses on policy goals and consequences, and less on policy processes. Breaking away from that approach, Public Policy and Politics in India directly addresses policy processes and discusses the role of institutions in policymaking in India. The wide-ranging essays cover issues such as environment, education, Parliament, liberalization, and governance. They highlight failures of implementation resulting from deep-rooted flaws in overall policy design. The volume aims not only to provoke a debate but also to encourage more systematic studies in the area. 'This significant volume provides an excellent understanding of policy studies in India since independence' - Sudha Pai, Professor, Center for Political Studies, School of Social Sciences, Jawaharlal Nehru University, New Delhi, India 'Professor Mathur, a leading observer of Indian politics and policy, explores the political and administrative intricacies of the governmental system, with particular emphasis on institutional practices.' - Frank Fischer, Professor of Politics and Global Affairs, Rutgers University, New Jersey, USA 'Through his wonderfully engaging essays, Kuldeep Mathur provides us with a rich understanding of the messiness within which Indias public policies are made and unmade.' - Bishnu N. Mohapatra, Professor, Azim Premji University, Bengaluru, India

The practice of public human resource management has changed significantly in the past 5 years due to increased outsourcing, privatization and the diminution of public employee rights. This revised edition of a core handbook provides a wide variety of practicing managers and public human resource managers with authoritative and state-of-art information on the practice of public human resource management. This new Third Edition features contributions from Donald Klingner, Mary Guy, Jonathan West, Jeffrey Brudney, Montgomery Van Wart, and others. Expanded and updated coverage includes increased outsourcing, privatization, diminishing employee rights, and emergency/disaster management.

Disputes over government policies rage in a number of areas. From taxation to climate change, from public finance to risk regulation, and from health care to infrastructure planning, advocates debate how policies affect multiple dimensions of individual well-being, how these effects balance against each other, and how trade-offs between overall well-being and inequality should be resolved. How to measure and balance well-being gains and losses, is a vexed issue. Matthew D. Adler advances the debate by introducing the social welfare function (SWF) framework and demonstrating how it can be used as a powerful tool for evaluating governmental policies. The framework originates in welfare economics and in philosophical scholarship regarding individual well-being, ethics, and distributive justice. It has three core components: a well-being measure, which translates each of the possible policy outcomes into an array of interpersonally comparable well-being numbers, quantifying how well off each person in the population would be in that outcome; a rule for ranking outcomes thus described ; and an uncertainty module, which orders policies understood as probability distributions over outcomes. The SWF framework is a significant improvement compared to cost-benefit analysis (CBA), which quantifies policy impacts in dollars, is thereby biased towards the rich, and is insensitive to the distribution of these monetized impacts. The SWF framework, by contrast, uses an unbiased measure of well-being and allows the policymaker to consider both efficiency (total well-being) and equity (the distribution of well-being). Because the SWF framework is a fully generic methodology for policy assessment, Adler also discusses how it can be implemented to inform government policies. He illustrates it through a detailed case study of risk regulation, contrasting the implication of results of SWF and CBA. This book provides an accessible, yet rigorous overview of the SWF approach that can inform policy-makers and students.

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

Women remain dramatically underrepresented in elective office, including in entry-level political offices. While they enjoy the freedom to stand for office and therefore have an equal legal footing with men, this persistent gender imbalance raises pressing questions about democratic legitimacy, the inclusivity of American politics, and the quality of political representation. The reasons for women's underrepresentation remain the subject of much debate. One explanation-that the United States lacks sufficient openings for political newcomers-has become less compelling in recent years, as states that have adopted term limits have not seen the expected gains in women's office holding. Other accounts about candidate scarcity, gender inequalities in society, and the lingering effects of gendered socialization have some merit; however, these accounts still fail to explain the relatively low numbers. This book argues that a major problem with current accounts exists in their underlying assumption that there is a single model of candidate emergence. The prediction is that women's office holding will rise automatically as women acquire the same backgrounds as men and assimilate to men's pathways to office. In this view, the main reasons for women's political underrepresentation can be found in society rather than in politics. Carroll and Sanbonmatsu argue for a new approach that considers women on their own terms and that focuses on the political origins of women's representation. Drawing upon an original and comparative survey of women state legislators across all fifty states, from 1981 and 2008, and follow-up surveys after the 2008 elections, the authors find that gender differences in pathways to the legislatures, first evident in 1981, have been surprisingly persistent over time. They found that, while the ambition framework better explains men's decisions to run for office, women are much more reliant on the existence of organizational and party support. By rethinking the nature of women's representation, this study calls for a reorientation of academic research on women's election to office and provides insight into new strategies for political practitioners concerned about women's political equality.

Digital Government: Managing Public Sector Reform in the Digital Era presents a public management perspective on digital government and technology-enabled change in the public sector. It incorporates theoretical and empirical insights to provide students with a broader and deeper understanding of the complex and multidisciplinary nature of digital government initiatives, impacts and implications. The rise of digital government and its increasingly integral role in many government processes and activities, including overseeing fundamental changes at various levels across government, means that it is no longer perceived as just a technology issue. In this book Miriam Lips provides students with practical approaches and perspectives to better understand digital government. The text also explores emerging issues and barriers as well as strategies to more effectively manage digital government and technology-enabled change in the public sector. Digital Government is the ideal book for postgraduate students on courses in public administration, public management, public policy, political science and international relations, and e-government. It is also suitable for public service managers who are experiencing the impact of digital technology and data in the public sector.

..".this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames
..".the author's wealth of knowledge of the public sector is drawn upon to provide an array of interesting and apposite case studies which illustrate his main themes. As a consequence the book will be useful, not only to those who want an academic perspective, but to anyone concerned with improving the service that they provide." - David Fillingham, Director of NHS Modernisation Agency
Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector.
The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focussed on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and the vital area of process improvement. There is also a major section on performance measurement.
Written by a senior lecturer at Sheffield Hallam University, who is also a Director of South Yorkshire Excellence, and a member of Trent Regional Health Authority's Modernisation Board, Delivering Excellence in Health and Social Care will be of considerable value to managers at all levels in health and social care.

After a quarter of a century of implementation of New Public Management (NPM) reform strategies, this book assesses the major real outcomes of these reforms on states and public sectors, at both the organisational level and a more political level. Unlike most previous accounts of reform, this book looks at how reform has changed the role of the public administration in democratic governance. Featuring case studies on the UK, Germany, France, Norway, Ireland, Switzerland, Scandinavia, Post communist states, Mexico, South Korea, Turkey and the European Commission, and focusing on two issues this book:

• Examines the significant variations in the "trajectories" of administrative reform among West European countries on the basis of empirically rooted research on different national case studies.
• Assesses the extent to which these "constitutive" public policies have affected the institutions of government and the governing processes of our democratic occidental states and ask how have NPM-inspired programs, with their exclusive focus on managerialist objectives and instruments, challenged the political and democratic nature of public administration?

Looking at the broader issues relating to the current recompositions of democratic states, this book will be of interest to students and scholars of all matters relating to public administration and governance within political science, management, public law, sociology, contemporary history, and cultural studies.

Jeff Luke's book is simply outstanding and a must read for those public leaders interested in advancing the common good.
?John Bryson, professor of planing and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations

This groundbreaking guide presents a new kind of leadership that addresses the complex problems facing today's public leaders. These issues?such as economic development, homelessness, teen pregnancy, and many others?are interconnected in nature and have no quick fix solutions. Leaders in federal, state and local agencies must reach out beyond their boundaries to engage a much broader group of stakeholders to create sustainable strategies to address them. The catalytic leader brings together diverse individuals from multiple agencies to address interconnected public problems and work together toward solutions.

Filled with case studies, real-world examples, and many other hands-on resources, Catalytic Leadership is written for the true public leaders?citizens from all walks of life, working together to tackle the toughest public problems.

What is good government? Why do some governments fail ? How do you implement political accountability in practice? What incentives do you need to put in place to ensure that politicians and public servants act in the public interest and not their own? These questions and many more are addressed in Timothy Besley's intriguing Lindahl lectures. Economic analyses of government usually divide into two broad camps. One which emphasizes government as a force for public good that can regulate markets, distribute resources and generally work towards improving the lives of its citizens. The other sees government as driven by private interests, susceptible to those with the power to influence its decisions and failing to incentivize its officials to act for the greater public good. This book adopts a middle way between the two extremes, the Publius approach, which recognizes the potential for government to act for the public good but also accepts the fact that things often go wrong. It shares the view that there are certain institutional preconditions for effective government but then proceed to examine exactly what those preconditions are. Timothy Besley emphasises that it is not just about designing an appropriate institutional framework but also about understanding the way incentives work and the process by which the political class is selected.

Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? And how should patients, parents, and pupils behave - as grateful recipients or active consumers? This book provides new answers to these questions - a milestone in the analysis and development of public policy, from one of the leading thinkers in the field. It provides a new perspective on policy design, emphasising the importance of analysing the motivation of professionals and others who work within the public sector, and both their and public service beneficiaries' capacity for agency or independent action. It argues that the conventional assumption that public sector professionals are public-spirited altruists or 'knights' is misplaced; but so is the alternative that they are all, in David Hume's terminology, 'knaves' or self-interested egoists. We also must not assume that individual citizens are passive recipients of public services (pawns); but nor can they be untrammelled sovereigns with unrestricted choices over services and resources (queens). Instead, policies must be designed so as to give the proper balance of motivation and agency. The book illustrates how this can be done by detailed empirical examination of recent policies in health services, education, social security and taxation. It puts forwards proposals for policy reform, several of which either originated with the author or with which he has been closely associated: universal capital or 'demogrants', discriminating vouchers, matching grants for pensions and for long-term care, and hypothecated taxes.

"Ethics and Integrity in Public Administration" presents cutting-edge perspectives on the role of ethics in public sector management - what it is and where it is going. The contributors include a cross-section of authoritative authors from around the globe, and from both the academy and government. They cover a wide range of topics, diverse theoretical and conceptual paradigms, and global examples, and provide a broader view than what is typically offered in other books. The book includes both theoretical insights and commentaries grounded in practice. Chapters are divided into three parts: Ethical Foundations and Perspectives, Ethical Management and Ethical Leadership, and International and Comparative Perspectives.

The killing of thirty-four miners by police at Marikana in August 2012 was the largest massacre of civilians in South Africa since Sharpeville. The events have been covered in newspaper articles, on TV news and in a commission of inquiry, but there is still confusion about what happened on that fateful day.

In Murder At Small Koppie, renowned photojournalist Greg Marinovich explores the truth behind the Marikana massacre. He investigates the shootings near Wonderkop hill, which happened in view of the media, as well as the killings that happened beyond the view of cameras at a nondescript collection of boulders known as Small Koppie, some 300 metres away. Many of the men killed here were shot in cold blood at close range. Drawing on his own meticulous research, eyewitness accounts and the findings of the Marikana Commission of Inquiry, Marinovich accurately reconstructs that fateful day as well as the events leading up to the strike, and looks at the subsequent denials, obfuscation and buck-passing by Lonmin, the SAPS and the government.

This is the definitive account of the Marikana massacre from the journalist whose award-winning investigation into the tragedy has been called the most important piece of South African journalism since apartheid.

This volume, the result of the 21st Conference on Postal and Delivery Economics (Ireland, 2013), describes the continuing problem of the decline of the postal sector in the face of electronic competition and offers strategies for the survival of mail services in a digital age.The 25 original papers in this collection provide econometric analyses on the changing demand and elasticity of mail in the modern era. Proposed solutions to declining interest in the postal sector include closer links between mail services and the digital sphere, expansion of the parcel sector, changes to the universal service obligation, legal reform and regulatory change. Professors and students of regulatory economics will have an interest in this book, as will managers and other decision-makers working within the postal sector. Contributors include: D. Bailly, L. Balk Hope, C. Borsenberger, A.T. Bozzo, M.D. Bradley, T.J. Brennan, K.L. Capogrossi, I. Carslake, M.M. Cigno, K.K. Clendenin, J. Colvin, H. Cremer, M.A. Crew, P. De Donder, B.K. Eakin, R. Eccles, K. Elkela, A. Fratini, F. Fustier, R.R. Geddes, D. Geradin, B. Gough, A. Gustafsson, A. Haller, J. Hearn, H. Hennessy, A. Hildingsson, A.C. Houck, G. Houpis, C. Jaag, L. Janin, D. Joram, S. Lecou, J. Levin, C. Malamataris, B. Marsh, M. Meidinger, M. Moloney, H. Nikali, C.J. Paterson, E.S. Pearsall, M.K. Perkins, J. Pickett, R. Sahly, S. Selander, C. Sheedy, M. Srinivasan, V.I. Stanford, C. Strobel, G. Swinand, U. Trinkner, T. Uotila, J. Vantomme, T. Walsh

A comparative study of the senior civil service in Britain, France, Germany, Italy, Spain, Belgium, the Netherlands, Austria, Greece, Denmark and Sweden. The book provides valuable information about the structures, and composition of the higher civil service and its position in the political structure through a comparative framework.

This important new study, by a leading scholar in the field, offers a fresh perspective on public management. In contrast to the widespread claim of the 'modernization gurus' that a new era of global convergence is dawning in public management, it uses cultural theory to show why ideas about how to manage government are inherently plural and contradictory and likely to remain so.