As a stand-alone treatment of Organizational Development (OD), this is an excellent supplement to traditional textbooks in the field and is a good addition to readings in organizational behavior and principles of management. Carnevale provides the essentials of OD and more through his strong handling of the field's underlying values and assumptions."Organizational Development in the Public Sector" covers many of the standard OD topics like action research, group dynamics, and coverage of OD as a field of study. There is considerable treatment of change, resistance to change, and defensive conduct concerning transformation in organizations. Carnevale also explores conflict resolution, leadership issues, systems theory, public-private differences, process consultation, a brief history of modern management reform, group dynamics, trust, hierarchy, and labor relations.

Headlines of public service corruption scandals are painful reminders of the need for continuing education in the subjects of ethics and integrity. Public service professionals employed as government officials, forensic scientists, investigators, first responders, and those within the legal and justice systems, face daily decisions that can mean the difference between life or death and freedom or imprisonment. Sometimes, such decisions can present ethical dilemmas even to the most seasoned of professionals. Building on the success of the first edition, Ethics for the Public Service Professional, Second Edition serves as a single-source resource for the topic of ethics and ethical decision making as it relates to government service. While incorporating an examination of the history of ethics, codes and legislation, the book exposes the reader to the challenges faced by today's public service professionals and administrators in incorporating ethics within daily decisions, procedures, and duties. Key features include: Current controversies in police, forensic, and other public service sectors including: racial profiling, evidence tampering, disaster response, and audits Important new mechanisms of accountability, including use-of-force reporting, citizen complaint procedures, and open government Contemporary news stories throughout the book introduce the reader to a broad range of ethical issues facing leaders within the public service workplace Chapter pedagogy including key terms, learning objectives, end-of-chapter questions, a variety of boxed ethical case examples, and references Ripped from the Headlines current event examples demonstrate actual scenarios involving the issues discussed within each chapter This in-depth text will be essential for the foundational development and explanation of protocols used within a successful organization. As such, Ethics for the Public Service Professional, Second Edition will help introduce ethics and ethical decision-making to both those new to the realm of forensic science, criminal justice, and emergency services and those already working in the field.

Praise for Leading Across Boundaries

"Leading Across Boundaries is a terrific resource for nonprofit leaders. It is filled with great stories of collaboration, and also with the how-to's to make them work "
-Arlene Kaukus, former president, United Way of Buffalo and Erie County, and a nonprofit consultant

"Linden illustrates the importance of collaboration, but drives further into issues of networks to teach us valuable lessons about core interests, trust, leadership, and success. This book is a very valuable and timely resource for practitioners who seek to produce more value from effective collaboration."
-Stephen Goldsmith, Daniel Paul Professor of Government, Kennedy School of Government, Harvard University, and author, The Power of Social Innovation

"Linden provides a fresh, practitioner-oriented perspective on the topic of collaboration-especially for those in the public and nonprofit sectors wanting to benefit from Web 2.0 and social-networking technologies. It's a gem of a book and a terrific road map for leading change."

-Warren Master, president and editor-in-chief, The Public Manager

"Linden uses fabulous examples to illustrate the essential ideas for collaboration and for effective leadership. His discussions of political acumen and the interpersonal side of collaboration are especially enlightening. I've been a manager for a long time, and wish I'd read this book earlier in my career "
-Ellen Switkes, assistant vice president emeritus, academic advancement, office of the president, University of California

"Trust, transparency, and relationships are keys to successful collaboration. Linden takes these concepts and more and constructs a masterful lesson plan for us to follow."
-Tim Longo, police chief, Charlottesville, Virginia

..".an invaluable contribution to anyone charged with shaping organizations, big and small."-Don Kettl, author, The Next Government of the United States

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

The administrative state is the nexus of American policy making in the postwar period. The vague and sometimes conflicting policy mandates of Congress, the president, and courts are translated into real public policy in the bureaucracy. As the role of the national government has expanded, the national legislature and executive have increasingly delegated authority to administrative agencies to make fundamental policy decisions. How this administrative state is designed, its coherence, its responsiveness, and its efficacy determine, in Robert Dahl s phrase, who gets what, when, and how. This study of agency design, thus, has implications for the study of politics in many areas.
The structure of bureaucracies can determine the degree to which political actors can change the direction of agency policy. Politicians frequently attempt to lock their policy preferences into place through insulating structures that are mandated by statute or executive decree. This insulation of public bureaucracies such as the National Transportation Safety Board, the Federal Election Commission, and the National Nuclear Security Administration, is essential to understanding both administrative policy outputs and executive-legislative politics in the United States.
This book explains why, when, and how political actors create administrative agencies in such a way as to insulate them from political control, particularly presidential control.
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The practice of public human resource management has changed significantly in the past 5 years due to increased outsourcing, privatization and the diminution of public employee rights. This revised edition of a core handbook provides a wide variety of practicing managers and public human resource managers with authoritative and state-of-art information on the practice of public human resource management. This new Third Edition features contributions from Donald Klingner, Mary Guy, Jonathan West, Jeffrey Brudney, Montgomery Van Wart, and others. Expanded and updated coverage includes increased outsourcing, privatization, diminishing employee rights, and emergency/disaster management.

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

Is our civil service fit for purpose? Michael Coolican takes John Reid's damning statement about the Home Office as his point of departure for a comprehensive overview and evaluation of the machinery behind the government and the people who make public services work on a daily basis. Beginning with Henry VIII's chief minister Thomas Cromwell, Michael Coolican takes us on an odyssey through the history of the British civil service, starting with a time when public positions were sold and traded through Royal Warrant. Coolican examines the radical reforms of the Victorian era which entrenched a culture of elitism, misogyny and distrust of high-quality data as a basis for decision making, that, in some areas, persists to this day. A former high-level civil servant with forty years of experience, Coolican has produced a pithy and, where necessary, ruthless analysis of the civil service and its relationship with government, especially at Cabinet level, bringing to bear detailed and extensive research informed by a true insider.

The creation of rules that govern processes or behavior is essential to any organization, but these rules are often maligned for creating inefficiencies. This book provides the first comprehensive portrait of rules in public organizations and seeks to find the balance between rules that create red tape and rules that help public organizations function effectively, what the author calls "green tape." Drawing on a decade of original research and interdisciplinary scholarship, Leisha DeHart-Davis builds a framework of three perspectives on rules: the organizational perspective, which sees rules as a tool for achieving managerial goals and organizational functions; the individual perspective, which examines how rule design and implementation affect employees; and the behavioral perspective, which explores human responses to the intersection of the first two perspectives. The book then considers the effectiveness of rules, applying these perspectives to a case study of employee grievance policies in North Carolina local government. Finally, the book concludes by outlining five attributes of effective rules-green tape-to guide future rule creation in public organizations. It applies green tape principles to the Five-Second Rule, a crowd control policy Missouri police implemented in the wake of protests following the Michael Brown shooting. Government managers and scholars of public administration will benefit from DeHart-Davis's investigation and guidance.

Comprehensive Prep for the Postal Exams, Test 473 and 473-C. This book provides information on postal exams, benefits and hiring procedures: * There is an explanation of the Federal Employees Retirement System. * It offers sample tests and helpful study information for Test 473 and Test 473-C. * In the book, there are 9 sample tests for Address Checking, 5 sample tests for Forms Completion and 7 sample tests for Coding and Memory. * There are strategies for getting a high score. * You will learn how to find and how to apply for postal jobs through the Internet. * The new positions PSE (from 2011) and CCA (from 2013) are explained. * The author scored 100% on the Postal Exams six times. * The Author has operated the Postal Entrance Exams School for 18 years in Los Angeles, California.

For the first two thirds of the twentieth century, British government was among the most stable in the advanced industrial world. In the last three decades, the governing arrangements have been in turmoil and the country has been a pioneer in economic reform, and in public sector change. In this book, Michael Moran examines and explains the contrast between these two epochs. What turned Britain into a laboratory of political innovation? Britain became a formal democracy at the start of the twentieth century but the practice of government remained oligarchic. From the 1970s this oligarchy collapsed under the pressure of economic crisis. The British regulatory state is being constructed in its place. Moran challenges the prevailing view that this new state is liberal or decentralizing. Instead he argues that it is a new, threatening kind of interventionist state which is colonizing, dominating, and centralizing hitherto independent domains of civil society. The book is essential reading for all those interested in British political development and in the nature and impact of regulation.

Our economies face constant challenges from many different directions. Structural reforms are implemented every day, either to grasp the benefits of globalization and technological change, or to avoid foundering on unaffordable welfare systems or the rise of new economies. Despite this flurry of reforms, many of their effects are insufficiently understood. What makes reforms a success or a failure? Why do we witness systematically ambivalent attitudes to reforms? Can governments implement reforms differently, without inflicting prejudice to large fringes of the population? This book explores these issues by comparing a number of reforms, across a large set of countries and sectors. First, through an innovative multisectorial input-output analysis, the authors compare the effects of liberalisation reforms in the telecommunication and electricity sectors across Europe. Surprisingly, they find that very similar and well-intended reforms can generate highly contrasted outcomes. It is also shown that governments must consider the effects of each reform on all sectors of the economy. Second, the authors explore how governments can tailor their reform strategy to alter the redistributive effects of reforms. They show that the government's approach to reforms has been very different across time and across countries. A government's approach depends on local institutions, on the nature of the opposition, and on the scope of the reform under way. The authors, however, show that governments do have alternatives. Often, there are ways to tailor reforms so as to protect specific parts of the population; and there are ways to experiment gradually, to avoid costly policy mistakes.

Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? How should patients, parents and pupils behave - as grateful recipients or active consumers? The book provides new answers to these questions, and evaluates recent government policies in health services, education, social security and taxation, and puts forward proposals for policy reform: universal capital or 'demogrants', discriminating vouchers, matching grants for pensions and for long-term care and hypothecated taxes.

This volume, the result of the 21st Conference on Postal and Delivery Economics (Ireland, 2013), describes the continuing problem of the decline of the postal sector in the face of electronic competition and offers strategies for the survival of mail services in a digital age.The 25 original papers in this collection provide econometric analyses on the changing demand and elasticity of mail in the modern era. Proposed solutions to declining interest in the postal sector include closer links between mail services and the digital sphere, expansion of the parcel sector, changes to the universal service obligation, legal reform and regulatory change. Professors and students of regulatory economics will have an interest in this book, as will managers and other decision-makers working within the postal sector. Contributors include: D. Bailly, L. Balk Hope, C. Borsenberger, A.T. Bozzo, M.D. Bradley, T.J. Brennan, K.L. Capogrossi, I. Carslake, M.M. Cigno, K.K. Clendenin, J. Colvin, H. Cremer, M.A. Crew, P. De Donder, B.K. Eakin, R. Eccles, K. Elkela, A. Fratini, F. Fustier, R.R. Geddes, D. Geradin, B. Gough, A. Gustafsson, A. Haller, J. Hearn, H. Hennessy, A. Hildingsson, A.C. Houck, G. Houpis, C. Jaag, L. Janin, D. Joram, S. Lecou, J. Levin, C. Malamataris, B. Marsh, M. Meidinger, M. Moloney, H. Nikali, C.J. Paterson, E.S. Pearsall, M.K. Perkins, J. Pickett, R. Sahly, S. Selander, C. Sheedy, M. Srinivasan, V.I. Stanford, C. Strobel, G. Swinand, U. Trinkner, T. Uotila, J. Vantomme, T. Walsh

This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.