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Books > Social sciences > Politics & government > Local government
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Providing Quality in the Public Sector (Paperback, Ed)
Loot Price: R1,004
Discovery Miles 10 040
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Providing Quality in the Public Sector (Paperback, Ed)
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This book argues that if public services are to be 'reformed' or
'improved', achieving the best possible quality of service is
essential.It starts from the premise that citizens and users are
the key 'stakeholders'. They need to be consulted and involved at
every stage. Within inevitable resource constraints, it is their
needs, balanced with those of society, which must be met. Service
providers need to change their culture and behaviour to make this
happen.This book presents a straightforward and comprehensive model
for understanding quality and putting it into practice. Existing
quality philosophies and approaches are examined. Overviews of
recent policy on quality in central and local government, in the
health service, and in public service partnerships are included.
Finally, five practitioners present practical 'vignettes' of
citizen involvement, local partnerships, and quality improvement in
health, housing and local government.Providing Quality in the
Public Sector is essential reading for students and practitioners
in the fields of public policy, local government, health, housing
and the voluntary sector.
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