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Books > Business & Economics > Industry & industrial studies > Civil service & public sector
Governments all over the world are consistently outpaced by digital
change, and are falling behind. Digital government is a better
performing government. It is better at providing services people
and businesses need. Receiving benefits, accessing health records,
registering companies, applying for licences, voting - all of this
can be done online or through digital self-service. Digital
technology makes government more efficient, reduces hassle, and
lowers costs. But what will it take to make governments digital?
Good governance will take nothing short of a metamorphosis of the
public sector. With contributions from industry, academic, and
government experts - including Hillary Hartley, chief digital
officer for Ontario, and Salim Ismail, founder of Singularity
University - Government Digital lays down a blueprint for this
radical change.
Innovation is a necessity in a changing world. But what kind of
innovation? 'Sustaining innovation' props up and temporarily fixes
structures and processes that are failing - making them cheaper,
faster, safer, more efficient. 'Disruptive innovation' shakes
things up. Typically however disruptive initiatives offer only
short-term impact or are eventually adapted and 'mainstreamed' to
help sustain existing systems. That is particularly true in the
public, social, cultural and civic sectors where the natural
patterns of renewal that have been developed in market settings
(creative destruction, sophisticated financial support etc.) are
generally absent. Only 'transformative innovation' can deliver a
fundamental shift towards new patterns of viability in tune with
our aspirations for the future. This book offers a first
stand-alone practical guide to how to realise transformative
potential at scale. It offers six elements for policymakers,
funders and innovators: Knowing: how to expand our sense of what
constitutes valid knowledge to become more comfortable with
complexity Imagining: how to conceive, develop and design
transformative initiatives to carry a group's longer term
aspirations Being: how to organise for action, manage the process,
and sustain the people involved over time Doing: how to introduce
the new in the presence of the old, enrol others and figure out
what to do when you don't know what to do Enabling: how to
construct a policy framework for long term transition and provide
smart financing to match Supporting: how to develop systems and
structures to support a culture of renewal in our public, social
and civic systems. It concludes with an invitation to join a
growing community of transformative innovators around the world - a
network of hope in powerful times.
How do you make government more effective and efficient? Part of
the answer lies in the ability to manage money well. This study
describes steps taken by the UK to professionalize financial
management in Government, through specialised recruitment, career
development and the creation of professional networks.
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