Managing the Next Generation of Public Workers is a fresh and energetic look at the changing climate of diversity in the public and nonprofit workplace. The workforce of the twenty-first century represents unparalleled complexity: Baby Boomers, GenX, GenY, and Millennials. Although that diversity may be challenging and often overwhelming for public managers, Madinah Hamidullah emphasizes the potential strengths that can be drawn from complex multigenerational relationships. This handbook offers public and nonprofit managers the tools necessary to address generational differences and questions such as: * How do the newer generations in the workplace differ on such fundamentals as work ethic, family values, and retirement horizons? * Are they recruited differently and do they expect a different mix of benefits-perhaps a better work-life balance as a tradeoff for a lower salary? * How can diverse, generational perspectives in the workplace add value by questioning old, traditional assumptions? * Will approaches to organizational decision making necessarily change as new generations take over? The book is for public and nonprofit managers who recognize the challenges of managing a multigenerational workforce, and are therefore seeking helpful insights. This volume is a roadmap not only for human resource (HR) managers, but for all managers who must address the complexities of the human condition-complexities that are complicated by the most rapid succession of workforce generations that we have yet seen.

Measuring government effectiveness is essential to ensuring accountability, as is an informed public that is willing and able to hold elected officials and policy-makers accountable. There are various forms of measurement, including against prior experience or compared to some ideal. In Yardstick Competition among Governments, Pierre Salmon argues that a more effective and insightful approach is to use common measures across a variety of countries, state, or other relevant political and economic districts. This facilitates and enables citizens comparing policy outputs in their own jurisdictions with those of others. An advantage of this approach is that it reduces information asymmetries between citizens and public officials, decreasing the costs of monitoring by the former of the latter -along the lines of principal-agent theory. These comparisons can have an effect on citizens' support to incumbents and, as a consequence, also on governments' decisions. By increasing transparency, comparisons by common yardsticks can decrease the influence of interest groups and increase the focus on broader concerns, whether economic growth or others. Salmon takes up complicating factors such as federalism and other forms of multi-level governance, where responsibility can become difficult to disentangle and accountability a challenge. Salmon also highlights the importance of publics with heterogeneous preferences, including variations in how voters interpret their roles, functions, or tasks. This results in the coexistence within the same electorate of different types of voting behavior, not all of them forward-looking. In turn, when incumbents face such heterogeneity, they can treat the response to their decisions as an aggregate non-strategic relation between comparative performance and expected electoral support. Combining theoretical, methodological, and empirical research, Salmon demonstrates how yardstick competition among governments, a consequence of the possibility that citizens look across borders, is a very significant, systemic dimension of governance both at the local and at the national levels.

The book Profiles of Anthropological Praxis is something of a sequel to Anthropological Praxis: Translating Knowledge into Action, published in 1987 (Westview Press). As a casebook of anthropological projects, the new version shares a fascinating breadth of award-winning projects undertaken by applied anthropologists to address the needs of an array of stakeholders and situations. Each chapter will describe a problem and how a project attempted to address it with the following structure: Problem Overview, Project Description, Anthropologist's Role and Impact, Outcomes, and the Anthropological Difference - that is, how the unique approaches of anthropology were effectively applied to address human problems.

Divided into four sections-public safety agencies, key issues like interoperability and cybercrime, management skills, and emerging trends like the transfer of military technologies to civilian agencies, Managing Public Safety Technology illustrates how essential managing technology is to the success of any project. Based on the authors' years of experience dealing with information systems and other tools, this book offers guidance for line personnel, supervisors, managers, and anyone dealing with public safety technology. Designed for current or future public safety personnel, especially those in management, Managing Public Safety Technology can also be used for undergraduate and graduate public safety management and leadership programs.

Governments of today need to be future-oriented. The seismic disruptions in demographics, economic and political upheavals, increasing fragmentation between the haves and have-nots, leap-frog societal transformations, climate change, and technological innovations will be critical drivers impacting the context of how governments operate and function. Public sector organizations must be able to deliver services that are affordable, efficient and effective and can compete with the private sector. Governments must not only work towards safeguarding their people and resources, but take a more extensive look at the increasingly inter-connected world. They must work with the private sector and embrace the citizen who is demanding to be included in the decision-making process. This volume presents a series of case studies of countries, including the UAE, Germany, Estonia, Iceland, Finland, Chile and China, and their experiments with policy under five broad themes: government foresight, future orientation, regulatory reforms & strategy, the happiness agenda and the sharing economy. Each case, written by a leading expert in the field, presents the challenges and opportunities of the future and will provide key insights that will support policy makers, strategists and decision makers in mapping out their plans for tomorrow.

The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making. Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation. This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional. Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world.

In the nineteenth and early twentieth centuries, modern states began to provide many of the public services we now take for granted. Inward Conquest presents the first comprehensive analysis of the political origins of modern public services during this period. Ansell and Lindvall show how struggles among political parties and religious groups shaped the structure of diverse yet crucially important public services, including policing, schooling, and public health. Liberals, Catholics, conservatives, socialists, and fascists all fought bitterly over both the provision and political control of public services, with profound consequences for contemporary political developments. Integrating data on the historical development of public order, education, and public health with novel measures on the ideological orientation of governments, the authors provide a wealth of new evidence on a missing link in the history of the modern state.

Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and behavioural scientists have intensively studied the motivating power of public service. This research relating to public service motivation, altruism and prosocial motivation and behaviour has overturned widespread assumptions grounded in market-orientated perspectives and produced a critical mass of new knowledge for transforming the motivation of public employees, civil service policies and management practices. This is the first study to look systematically across the different streams of research. Furthermore, it is the first study to synthesize the research across the applied questions that public organizations and their leaders confront, including: how to recruit ethical and committed staff; how to design meaningful public work; how to create work environments that support prosocial behaviour; how to compensate employees to sustain their public service; how to socialise employees for public service missions; and how to lead employees to engage in causes greater than themselves.

In the nineteenth and early twentieth centuries, modern states began to provide many of the public services we now take for granted. Inward Conquest presents the first comprehensive analysis of the political origins of modern public services during this period. Ansell and Lindvall show how struggles among political parties and religious groups shaped the structure of diverse yet crucially important public services, including policing, schooling, and public health. Liberals, Catholics, conservatives, socialists, and fascists all fought bitterly over both the provision and political control of public services, with profound consequences for contemporary political developments. Integrating data on the historical development of public order, education, and public health with novel measures on the ideological orientation of governments, the authors provide a wealth of new evidence on a missing link in the history of the modern state.

Almost three decades ago, James Perry created the first survey instrument to measure public service motivation. Since then, social and behavioural scientists have intensively studied the motivating power of public service. This research relating to public service motivation, altruism and prosocial motivation and behaviour has overturned widespread assumptions grounded in market-orientated perspectives and produced a critical mass of new knowledge for transforming the motivation of public employees, civil service policies and management practices. This is the first study to look systematically across the different streams of research. Furthermore, it is the first study to synthesize the research across the applied questions that public organizations and their leaders confront, including: how to recruit ethical and committed staff; how to design meaningful public work; how to create work environments that support prosocial behaviour; how to compensate employees to sustain their public service; how to socialise employees for public service missions; and how to lead employees to engage in causes greater than themselves.

Behavioral science is playing an increasing role in public policy, and it is raising new questions about fundamental issues - the role of government, freedom of choice, paternalism, and human welfare. In diverse nations, public officials are using behavioral findings to combat serious problems - poverty, air pollution, highway safety, COVID-19, discrimination, employment, climate change, and occupational health. Exploring theory and practice, this Element attempts to provide one-stop shopping for those who are new to the area and for those who are familiar with it. With reference to nudges, taxes, mandates, and bans, it offers concrete examples of behaviorally informed policies. It also engages the fundamental questions, include the proper analysis of human welfare in light of behavioral findings. It offers a plea for respecting freedom of choice - so long as people's choices are adequately informed and free from behavioral biases.

Leading scholars present the most complete, as well as the most advanced, treatment of public management reform and innovation available The subject of reform in the public sector is not new; indeed, its latest rubric, reinventing government, has become good politics. Still, as the contributors ask in this volume, is good politics necessarily good government? Given the growing desire to reinvent government, there are hard questions to be asked: Is the private sector market model suitable and effective when applied to reforming public and governmental organizations? What are the major political forces affecting reform efforts in public management? How is public management reform accomplished in a constitutional democratic government? How do the values of responsiveness, professionalism, and managerial excellence shape current public management reforms? In this volume, editors H. George Frederickson and Jocelyn M. Johnston bring together scholars with a shared interest in empirical research to confront head-on the toughest questions public managers face in their efforts to meet the demands of reform and innovation. Throughout the book, the authors consider the bureaucratic resistance that results when downsizing and reinvention are undertaken simultaneously, the dilemma public managers face when elected executives set a reform agenda that runs counter to the law, and the mistaken belief that improved management can remedy flawed policy.

This volume accesses governance in public and non-profit organizations. Building on and challenging recent research in this area, this volume critically examines the contextual, behavioural and historical factors of governance.

Public sector organizations are in one of the most challenging environments they have ever had to face as they bear much of the cost of the recession. More than ever before, public sector leaders need to instil strong performance improvement disciplines into their organizations that enable these leaders to fully understand: key outcomes and priority deliverables, how to allocate reduced financial resources and where to reduce costs and improve efficiencies without jeopardizing service delivery.
Written in an accessible and practical style, this fully-updated second edition addresses the efficiency drive using models, tools and ideas more commonly found in the corporate world, such as balanced scorecard and Lean. It also includes new case studies and real-life examples, from Audit Scotland, Belfast City Council, Brisbane City Council, City of Charlotte, Civil Service College (Singapore) FBI, NHS, Ministry of Works (Bahrain), Royal Canadian Mounted Police and the US Postal Service.

As a stand-alone treatment of Organizational Development (OD), this is an excellent supplement to traditional textbooks in the field and is a good addition to readings in organizational behavior and principles of management. Carnevale provides the essentials of OD and more through his strong handling of the field's underlying values and assumptions."Organizational Development in the Public Sector" covers many of the standard OD topics like action research, group dynamics, and coverage of OD as a field of study. There is considerable treatment of change, resistance to change, and defensive conduct concerning transformation in organizations. Carnevale also explores conflict resolution, leadership issues, systems theory, public-private differences, process consultation, a brief history of modern management reform, group dynamics, trust, hierarchy, and labor relations.

Crowdsourcing is a term that was coined in 2006 to describe how the commercial sector was beginning to outsource problems or tasks to the public through an open call for solutions over the internet or social media. Crowdsourcing works to generate new ideas or develop innovative solutions to problems by drawing on the wisdom of the many rather than the few. US local government experimented with rudimentary crowdsourcing strategies as early as 1989, but in the last few years local, state, and federal government have increasingly turned to crowdsourcing to enhance citizen participation in problem solving, setting priorities, and decision making. While crowdsourcing in the public sector holds much promise and is part of a larger movement toward more citizen participation in democratic government, many challenges, especially legal and ethical issues, need to be addressed to successfully adapt it for use in the public sector. Daren C. Brabham has been at the forefront of the academic study of crowdsourcing. This book includes extensive interviews with public and private sector managers who have used crowdsourcing. Brabham concludes with a list of the top ten best practices for public managers.

This book covers more than a hundred years of chess in the Civil Service, with information about the clubs, the individuals, the events they contested, the successes, and the arguments that sometimes resulted. Clubs regularly featured leading players of the day and the Civil Service representative team frequently beat strong counties in 50-board matches, as well as participating in a mammoth 500-board match against the rest of England. Names of chess clubs bring a whiff of nostalgia, with India Office, War Office and Civil Service Rifles no longer in existence. Leading players served their country not only in their departments, but at establishments like Bletchley Park in the Second World War. Several civil servants represented their country in international matches. Over a thousand players participated in the league at one stage.

The absurdity of bureaucracy offers a humorous ethnographic account of policy implementation set in contemporary Danish bureaucracy. Taking the reader deep into the hallways of governmental administration and municipal caseworkers' offices, the book sets out to explore what characterizes policy implementation as a mode of human agency. Using the notions of absurdity and sense-making as lenses through which to explore the dynamic relationship between a policy and its effects, the book reclaims 'implementation studies' for the qualitative sciences and emphasizes the existential dilemma that any policymaker and implementer must confront. Following step-by-step the planning and implementation of the randomized controlled trial, Active - Back Sooner, the book sets out to show that 'going wrong' is not a question of implementation failure but is in fact the only way in which implementation may happen. -- .

This book focuses on the accounting change processes that drive integrated reporting in the public sector. The Integrated Report is a tool that allows public sector entities to quantify and convey those aspects of their organization, strategy, governance and performance that lead to the creation of public value over time. To be successfully introduced, integrated reporting must follow a specific path of accounting change. The context in which public sector entities operate, and the unique relationship between the public sector and the environment, redefine the accounting process of change to deliver an integrated report. The authors provide a fresh look at integrated reporting on the basis of the accounting change processes that drive it, helping academics and practitioners to gain a deeper understanding of the challenges and benefits in terms of public value creation.

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

..".this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames
..".the author's wealth of knowledge of the public sector is drawn upon to provide an array of interesting and apposite case studies which illustrate his main themes. As a consequence the book will be useful, not only to those who want an academic perspective, but to anyone concerned with improving the service that they provide." - David Fillingham, Director of NHS Modernisation Agency
Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality Protects. This book provides a clear explanation of the whole area and includes a wide variety of case studies and examples within health and social care, including the Voluntary Sector.
The book gives extensive guidance on the use of the Excellence Model, but it does much more than just describe how to use the Model. It provides practical guidance on how to deliver services focussed on patients and service users, on how organizations can lead, motivate and involve their staff, on partnerships and user involvement, and the vital area of process improvement. There is also a major section on performance measurement.
Written by a senior lecturer at Sheffield Hallam University, who is also a Director of South Yorkshire Excellence, and a member of Trent Regional Health Authority's Modernisation Board, Delivering Excellence in Health and Social Care will be of considerable value to managers at all levels in health and social care.

This book analyses the economic consequences of the regional government of Catalonia's challenge to democracy and the rule of law in Spain. This process, started in 2010, culminated in a coup d'etat in the autumn of 2017. The book has three parts. First: The circumstances behind the challenge: economic structure, social and political aspects. Second: The economic impacts of the resulting huge political instability and social polarisation, and the downturn in GDP, investment, competitiveness, Barcelona's appeal, and flight of companies and banks to Madrid. Third: Independence would mean collapse of trade with the rest of Spain and the EU, expulsion from the eurozone, fall of GDP, plummeting tax revenue, soaring unemployment and, finally, conversion of this hypothetical new Catalonia into a failed, vassal and totalitarian state. This book is destined to be the foremost work of reference on the consequences of the separatist threat to Spain, including Catalonia's current decline.

The practice of public human resource management has changed significantly in the past 5 years due to increased outsourcing, privatization and the diminution of public employee rights. This revised edition of a core handbook provides a wide variety of practicing managers and public human resource managers with authoritative and state-of-art information on the practice of public human resource management. This new Third Edition features contributions from Donald Klingner, Mary Guy, Jonathan West, Jeffrey Brudney, Montgomery Van Wart, and others. Expanded and updated coverage includes increased outsourcing, privatization, diminishing employee rights, and emergency/disaster management.

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.