The readings in this collection provide a comprehensive guide to the established knowledge and emerging issues regarding democratizing public bureaucracies by making them socially representative. The book includes both classic and cutting-edge works, and presents a contemporary model for analyzing representative bureaucracy that focuses on the linkages between social origins, life experiences, attitudes, and administrators' decision making. The selections address many of the leading concerns of contemporary politics, including diversity and equal opportunity policy, democratic control of administration, administrative performance, the pros and cons of the new public management, and reinventing government. Many of the field's most cited works are included. Each chapter starts with an introductory summary of the key questions under consideration and concludes with discussion questions. With it's extensive selection of classic and contemporary readings, the book will have wide application for courses on bureaucracy, public administration, and public sector human resource management.

The readings in this collection provide a comprehensive guide to the established knowledge and emerging issues regarding democratizing public bureaucracies by making them socially representative. The book includes both classic and cutting-edge works, and presents a contemporary model for analyzing representative bureaucracy that focuses on the linkages between social origins, life experiences, attitudes, and administrators' decision making. The selections address many of the leading concerns of contemporary politics, including diversity and equal opportunity policy, democratic control of administration, administrative performance, the pros and cons of the new public management, and reinventing government. Many of the field's most cited works are included. Each chapter starts with an introductory summary of the key questions under consideration and concludes with discussion questions. With it's extensive selection of classic and contemporary readings, the book will have wide application for courses on bureaucracy, public administration, and public sector human resource management.

Based on new field research, this book assesses the current state of governance and public sector reforms in eleven Asian countries and jurisdictions, especially in the wake of the recent regional financial crisis that seriously affected some of them. It analyses reform efforts comparatively against a backdrop of governance problems, and seeks to establish whether these efforts represent a substantive shift in attitudes towards reform or whether they serve simply to reinforce existing practices. The authors explore a number of important themes that are central to governance and public sector reform issues. These include the role of the state, the success or failure of organizational reforms, corruption, the applicability of the new public management model in the Asian context, and the governance values and reform models promoted by regional and international agencies.

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The revolution in public management has led many reformers to call for public managers to reinvent themselves as public entrepreneurs. Larry D. Terry opposes this view, and presents a normative theory of administrative leadership that integrates legal, sociological, and constitutional theory.

Social work has become a business. The traditional distinction drawn between social work as a non-commercial activity in the public and voluntary sectors of the welfare state and private commercial activities driven by the market's profit motive has largely disappeared. In The Social Work Business John Harris addresses the introduction and consolidation of business thinking and ways of operating in social work and considers the consequences for service users, carers, voluntary organisations and social workers.
The book traces the development of the social work business from its establishment under Thatcherism to its modernisation under New Labour. It looks in detail at the use of capitalist sector methods - the heightened use of surveillance, the increase in managerial control, changes in work practices - and how this is being reflected in social work education.
The Social Work Business provides a radical reappraisal of the far-reaching changes the profession has undergone. The sources of uneasiness experienced by many social workers, faced with a transformation in the organisational culture in which they work, are thrown into sharp relief and opened up for debate.

Social work has become a business. The traditional distinction drawn between social work as a non-commercial activity in the public and voluntary sectors of the welfare state and private commercial activities driven by the market's profit motive has largely disappeared. In The Social Work Business John Harris addresses the introduction and consolidation of business thinking and ways of operating in social work and considers the consequences for service users, carers, voluntary organisations and social workers.

The book traces the development of the social work business from its establishment under Thatcherism to its modernisation under New Labour. It looks in detail at the use of capitalist sector methods - the heightened use of surveillance, the increase in managerial control, changes in work practices - and how this is being reflected in social work education.

The Social Work Business provides a radical reappraisal of the far-reaching changes the profession has undergone. The sources of uneasiness experienced by many social workers, faced with a transformation in the organisational culture in which they work, are thrown into sharp relief and opened up for debate.

Originally published in 1971, when nationalized industries employed about 7 per cent of the national labour force, created about 10 per cent of the gross domestic product and had annual investment programmes which were equal to those of all private manufacturing put together. Even this understates the scope of public enterprise at the time, since there were many other organizations, ranging from the BBC to the Public Trustee, which were semi-autonomous public enterprises, but not nationalized industries. Moreover, the public enterprise sector continued to grow, even under Conservative governments, and there were many reasons for thinking that no government would succeed in reversing this trend, for it was felt unlikely that, as government became more complex, it would disgorge many new activities which would be given a semi-autonomous, that is, public enterprise status. The author, drawing on personal experience, shows that the facts of ministerial and parliamentary control were very different from what the public and Parliament thought at the time. He describes the very great practical independence of the Boards and also how much Ministers had come to rely on persuasion (which not only can impose serious waste of time and money on both Boards and Government but is also inefficient). Ministers have least power where the aims of public enterprise are social rather than commercial. If there were no changes, the growth of public enterprise to achieve social purposes would mean an important decline in the power of Parliament and Ministers. This book explores solutions to this problem and concludes that the government must build up a cadre and capacity for financial control which at the time were lacking to it.

The Conservative's privatisation programme was one of the most ambitious aspects of their attempt to redraft the political and economic map of the United Kingdom. Originally published in 1988, this book explores the processes of privatisation from a variety of standpoints. Its contributors include academics, enterprise executives and government officials, many of whom had been closely involved in the programme. Fiscal, legal and social aspects of privatisation are explored but the book treats the subject as more than an immediate political issue and takes the opportunity to discuss the success - or otherwise - of public enterprise and to explore the implication of the UK experience for other countries which have an interest in privatisation.

Public enterprises have played a central part in the development of all mixed economies in the post-war period, but they are now in a crisis phase. Privatisation has pushed back the level of public enterprise almost throughout the world. Where public enterprises remain, they are being brought under significant reforms. Originally published in 1991, this book presents a comprehensive critique of public enterprise, analysing why its performance has fallen far short of expectations. Part one is concerned with the establishment of public enterprises: the case for them, the circumstances in which they emerged, the extra enterprise objectives attached to them, and the decisions on their investment feasibility and capital structure. Part two looks at the working of public enterprises: the state of their financial performance, the peculiarities of pricing, the determination of targets which they should meet, the continuous monitoring and evaluation of their operations. Macro concerns are the focus of Part three. Among the issues addressed are the level of indirect taxation and subsidisation implicit in the pricing structures of public enterprises, the links between public enterprise and the public exchequer and the implications of their operations for distributional equity. In Part four the extent to which privatisation can solve the problems of public enterprise is discussed. The book ends with some broad conclusions on the future of public enterprise. Throughout, the approach is analytical, but the arguments are supported by extensive examples from both developed and developing economies.

Originally published in 1959, the author has observed at first hand the workings of public enterprise in Britain. He has coupled objectivity with an acute sense of economic perception and has produced a clear and ordered study of the workings of nationalization in industry at the time. His book does not contain an argument on whether nationalization is desirable or not. On the assumption that there is nationalization he attempts to discuss certain important problems raised by it in the fields of management, pricing, resource allocation and public control. He hopes that a discussion of this nature will contribute towards ensuring the most satisfactory results from nationalization.

Originally published in 1986, this volume brings together papers on the organisational structure of select public enterprises from nine countries, developed and developing. They are set in different forms, work in different sectors and have diverse experiences, often on similar issues. The papers are written by top executives of the respective enterprises and, therefore, contain an authentic presentation of the problems and processes of organisation. The editor has included, at the beginning, an analytical review on certain fundamental aspects of organisational structure which, for the purpose of this volume, has been conceived in wide terms. Every one of these aspects is not exactly covered by every empirical paper. At the end he has provided a comparative review, trying to keep to a minimum repetition of material from the papers.

Routledge Library Editions: Public Enterprise and Privatization (14 Volume set) presents titles, originally published between 1933 and 1991. The set covers both public enterprise and privatization and the impact they have had in the developed and developing world from the start of the twentieth century through to the early 1990s. Written by key figures in the field, it will be of particular interest to students of business, economics, finance and industry.

Designed for local government managers and administrators, this pioneering work offers a clear and comprehensive guide to the use of strategic planning techniques in the public sector. The author presents a concise overview of the strategic planning process, defines the terms involved, and provides a step-by-step methodology for organizations ready to move into the actual implementation of strategic planning. In addition to differentiating between community-based, corporate, functional, and defined-purpose strategic planning processes, Mercer explains the delineation between strategic and tactical planning and offers practical approaches to overcoming barriers to the use of strategic planning in the public sector arena. Throughout, the author makes extensive use of case studies of strategic planning programs implemented by a variety of local government and public sector organizations.

Mercer begins by describing how strategic planning can be both an effective tool for dealing with change and a technique of organizational development. He goes on to provide detailed instructions on how to prepare to conduct strategic planning, how to determine strategic issues, the importance of a values audit, and how to develop an environmental scan or assessment. Subsequent chapters address determining organizational threats and opportunities, composing the mission statement, defining critical success factors and indicators, planning strategies, and assessing strategic risks and benefits. Finally, the author shows how to perform an internal assessment of ability to actually adopt and carry out strategies, the importance of contingency planning, and how to tie strategic planning to the budget and evaluate the process. The public sector manager experienced with strategic planning techniques can use the guide as a handy reference to particular aspects of the process, while those new to strategic planning will find this an indispensable aid in developing and implementing their own internal strategic planning processes.

This important book provides a state of the art of the study of policy instruments, combining insights taken from European and American experiences, to present a detailed exposition of the nature and use of policy instruments.The book first analyses the background of the instrumental approach and outlines its development in the field of public adminstration. It also includes an exposition of four alternative schools of thought about policy instruments, namely, the instrumentalist, proceduralist, contingentist and constitutivist schools. The criteria for choosing instruments are discussed as is the effectiveness of regulatory, financial and communicative instruments. This volume also addresses the recent efforts by governments to restrict intervention in the market. The final section provides a reassessment of the instruments literature and looks at the questions that will continue to face this perspective on public policy. This book will be of great use to academics and students of public policy and political science as well as policymakers.

In Timing Successful Policy Change, Anna Marie Schuh examines four periods of civil service reform, especially their relation to legislative and administrative responses. An elucidation of the key role of the bureaucracy, the book focuses on the tensions between branches of government that drive policy-making. Schuh chooses to appropriate and expand upon John Kingdon's highly regarded political analysis, providing readers with a model that promises to guide public policy analysis far into the future.

Author Biography:
Eileen Milner is a Principal Lecturer in Information Management at the University of North London

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

New public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview of the main theoretical models of public sector management, and examines the key changes that have occurred as more and more public services are contracted out to private organisations, as the public sector itself grapples with 'internal markets'. Drawing on economics, organisational theory and poliltics, Jan-Erik Lane presents new public management from an analytical perspective. This book uses game theory and empirical studies in order to assess the pros and cons of new public management.

New public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview of the main theoretical models of public sector management, and examines the key changes that have occurred as more and more public services are contracted out to private organisations, as the public sector itself grapples with 'internal markets'. Drawing on economics, organisational theory and poliltics, Jan-Erik Lane presents new public management from an analytical perspective. This book uses game theory and empirical studies in order to assess the pros and cons of new public management.

Medical Professionals: Conflicts and Quandaries in Medical Practice offers a fresh approach to understanding the role-related conflicts and quandaries that pervade contemporary medical practice. While a focus on professional conflicts is not new in the literature, what is missing is a volume that delves into medical professionals' own experience of the conflicts and quandaries they face, often as a result of inhabiting multiple roles. The volume explores the ways in which these conflicts and quandaries are exacerbated by broader societal forces, including changing scientific and technological paradigms, commercialization, and strengthened consumer movements, which simultaneously expand the scope of roles and responsibilities that medical professionals are expected to fulfill, and make it more difficult to do so. Several empirical chapters analyze data from qualitative interview studies with clinicians and other stakeholders. The studies highlight the burdens on clinicians who are expected to make informed and justified judgments and decisions in the midst of competing pressures; authors describe the methods that clinicians use to address the associated tensions within specific contexts. Two conceptual chapters follow and offer some innovative ways to think about the challenges facing medical professionals as they strive to make sense of the changing landscape within healthcare. The first reflects on the challenges to clinical practice in the midst of shifting and often competing definitions of disease and associated ideologies of care. The second reflects more broadly on the utility of value pluralism as a framework for conceptualizing and working through moral and professional quandaries. The book concludes with a chapter containing suggestions for how members of the medical profession might reframe their thinking about their roles, responsibilities, and decision-making in the midst of inevitable quandaries such as those presented here. This book will be of vital reading for academics, researchers, educators, postgraduate students, and interested health care practitioners and administrators.

Public administration is commonly assumed to be a young discipline, rooted in law and political science, with little history of its own. Likewise, teaching and scholarship in this field is often career oriented and geared either toward the search for immediately usable knowledge or guidelines and prescriptions for the future. Although most administrative scientists would acknowledge that their field has a history, their time horizon is limited to the recent past. Raadschelders demonstrates that public administration has in fact a long-standing tradition, both in practice and in writing; administration has been an issue ever since human beings recognized the need to organize themselves in order to organize the environment in which they lived. This history, in turn, underlines the need for administrators to be aware of the importance and contemporary impact of past decisions and old traditions. In seeking to go beyond the usual problem-solving and future-oriented studies of public administration, this volume adds greatly to the cognitive richness of this field of research. Indeed, the search for theoretical generalizations will profit from an approach that unravels long-term trends in the development of administration and government.

"Raadschelders approaches public administration history from a dual perspective, as trained historian and professor of public administration.... The volume is appropriately called a aehandbook' in view of its methodical listing of the literature on administrative history, together with summaries of numerous authors' principal theories. The second chapter is an essay on sources in the field, including an extended bibliography.... These parts of the book alone make it useful to scholars in the field.... Raadschelders is helpful in other ways as well. The third and fourth chapters offer a highly sophisticated discussion of methodological problems encountered in writing administrative history, including the issue of perceiving 'stages.' Other chapters discuss leading substantive issues such as the development of bureaucracy and citizenship. The author combines his own history-telling with more bibliographic commentary.

A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors--two experts in the field with experience from the public sector--explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.

First published in 1998, this volume examines how super-optimum decisions involve finding alternatives to controversies whereby Conservatives, Liberals, or other major groups can all come out ahead of their best initial expectations simultaneously. This book is organised in terms of concepts, methods, causes, process, substance, and the policy studies profession. Concepts clarify that policy evaluation traditionally involves: (1) Goals to be achieved; (2) Alternatives available for achieving them; (3) Relations between goals and alternatives; (4) Drawing a conclusion as to the best alternative in light of the goals, alternatives, and relations; and (5) Analysing how the conclusion would change if there were changes in the goals, alternatives, or relations. Super-optimizing also involves five related steps, but with the following improvements: (1) Goals are designed as conservative, liberal, or neutral; (2) Alternatives get the same designations; (3) Relations are simplified to indicate which alternatives are relatively high or low on each goal; (4) The conclusion involves arriving at an alternative that does better on Goal A than Alternative A, and simultaneously better on Goal B than Alternative B; and (5) The fifth step involves analysing the super-optimum or win-win alternative in terms of its feasibility as to the economic, technological, psychological, political, administrative, and legal matters.

Provides an analysis of the restructuring of public service employment relations in six European countries: Germany, France, Italy, Spain, Denmark and the UK. Each of the chapters on national systems is written by leading experts in the field and is organized around a set of themes and policy issues. These include: the impact of fiscal crises, and increasing macro-economic integration within the European Union, on the scope and organization of public services; changes in the patterns and status of public service employment; the shift from centralized administration to new models of devolved management; changes in the organization and policies of public service trade unions; reforms in the structure, process and outcome of collective bargaining; patterns of conflict and co-operation between unions, managers and the state.