Due to the COVID-19 pandemic the entire world experienced a health, humanitarian, and economic crisis with no record in the present century, leading to the paralysis of activities by voluntary or mandatory quarantines. There is great uncertainty about how long the crisis will last and how recovery will be achieved, because of this paralysis and the contraction of demand, auguring a slow recovery. Research in Administrative Sciences under COVID-19 examines the context surrounding organizations in the face of the COVID-19 Pandemic. Detailing various aspects related to companies and their competitiveness in the face of the global health crisis, chapters cover topics on intellectual capital, burnout (professional exhaustion), stress and technostress, as well as pandemic effects on the human capital of organizations. Developing upon the issues of Corporate Social Responsibility, E-commerce in times of COVID-19 and Design Thinking as a strategy for the economic reactivation of start-ups in Mexico, this volume is the result of research efforts carried out by 23 outstanding researchers from 12 Mexican and Latin American higher education institutions.

The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: * Culturally responsive evaluation * Adopting designs and tools to evaluate multi-service community change programs * Using role playing to collect data * Using cognitive interviewing to pre-test surveys * Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: * Obtaining valid, reliable, and credible performance data * Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems * Assessing program outcomes and tracing desired outcomes to program activities * Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.

With over 20 million people on its payroll, the government is the largest employer in the country. Managing people who do the nation's work is of critical importance to politicians, government leaders, and citizens alike. Personnel Management in Government: Politics and Process, eighth edition, examines the progress and innovations that public personnel professionals are making to address changes in the political, legal, and managerial environment of government. It provides students with a comprehensive understanding of human resource management within its historical and political context in the public sector. A number of new developments are addressed in the eighth edition, including discussion of: Human resource management in nonprofit organizations in an all-new, dedicated chapter Current and future challenges to recruitment and hiring, including the use of social media in recruitment Privatization and contracting out The rise of employment "at will" policies Digital technology or "digitalization" in HRM and the need to enhance cybersecurity Managing performance with human capital analytics Increased reliance on telework States' attacks on public sector labor unions HRM changes under the Trump administration Since publication of the first edition in 1977, Personnel Management in Government has addressed issues not yet considered mainstream, but that have proven central to the development of the field over time. This long-standing but no less innovative textbook is required reading for all students of public, government, and non-profit personnel management.

The term collaboration is widely used but not clearly understood or operationalized. However, collaboration is playing an increasingly important role between and across public, nonprofit, and for-profit sectors. Collaboration has become a hallmark in both intragovernmental and intergovernmental relationships. As collaboration scholarship rapidly emerges, it diverges into several directions, resulting in confusion about what collaboration is and what it can be used to accomplish. This book provides much needed insight into existing ideas and theories of collaboration, advancing a revised theoretical model and accompanying typologies that further our understanding of collaborative processes within the public sector. Organized into three parts, each chapter presents a different theoretical approach to public problems, valuing the collective insights that result from honoring many individual perspectives. Case studies in collaboration, split across three levels of government, offer additional perspectives on unanswered questions in the literature. Contributions are made by authors from a variety of backgrounds, including an attorney, a career educator, a federal executive, a human resource administrator, a police officer, a self-employed entrepreneur, as well as scholars of public administration and public policy. Drawing upon the individual experiences offered by these perspectives, the book emphasizes the commonalities of collaboration. It is from this common ground, the shared experiences forged among seemingly disparate interactions that advances in collaboration theory arise. Advancing Collaboration Theory offers a unique compilation of collaborative models and typologies that enhance the existing understanding of public sector collaboration.

As governments throughout the world experience increasing fiscal challenges, the pressures on public sectors to streamline services and harness technological advances is unprecedented. Many have undergone huge budgetary cuts as a result, but what are the effects of this intense organisational change on such a large and varied workforce? And how can managers within the public sector meet the challenge of delivering services whilst maintaining the health and wellbeing of staff tasked with carrying out the work? Managing Health and WellBeing in the Public Sector: A Guide to Best Practice is the ideal companion to any manager in these challenging times. Exploring the realities of working in the public sector, and those factors which can add meaning and purpose to working life, the book provides managers with a practical toolkit for creating the best working environment, as well as nurturing resilience and motivation within their staff. Written by two authors with a lifetime of experience in the field, the book also examines why promoting occupational health and wellbeing is beneficial to organizations, drawing on a wealth of international research to support this argument. It concludes with a series of case studies in which an international range of public sector managers discuss initiatives they have implemented, and how successful they have been. This is the ideal companion for any manager working in the public sector. It will also be instructive reading for students or researchers of occupational or organizational psychology, as well as HRM.

This is a thought-provoking, original and incredibly informative study of how health services research can improve both service practice and policy rather than yet another catalogue of disjointed case studies and initiatives. An absolutely essential read for experts and novices alike.' - Elias Mossialos, London School of Economics and Political Science, UK'Reflecting on more than 50 years of personal experience at the interface of epidemiology and health services research, Professor Walter Holland has written a book full of candid and - often - critical observations. He always succeeds in seeing the wood through the trees, and this book convincingly demonstrates the value of research in improving health service practice and policy.' - Johan Mackenbach, Erasmus MC, The Netherlands 'In his latest opus, Improving Health Services, Professor Walter Holland, a distinguished health services researcher with a long career in recommending health policy on the basis of evidence, takes on the task of defining the key elements of effective health policy research, Its essential multidisciplinary requirements and its optimal but realistic relationship to health policy formulation, implementation and analysis. Few scholars are more qualified to present the history of health services research in the United Kingdom and the United States, the essential elements of sound health services research and to discuss its role in the future of health services in the United Kingdom. It is, therefore, essential reading for scholars in the field and those wishing to pursue a career in the field.' - Roger Detels, UCLA Schools of Public Health and Medicine, US This insightful book describes how Health Services Research (HSR) can be developed and used to evaluate, advance and improve all aspects of health services. It demonstrates the need for good HSR to avoid the continuation or development of ineffective or cost-inefficient services. Drawing on his extensive personal experience in the development of HSR, Walter Holland provides examples from the US and the UK to illustrate important lessons for the future improvement of health services. Taking a distinctive approach to describing the purposes and activities of HSR, the book focuses on the significance of close collaboration with those responsible for the delivery and decisions of health policy. The major message is the importance of heeding the findings of HSR so as to develop evidence-based health policy, and to understand and influence the actions of health professionals, managers and politicians. Holland strongly advocates greater use of HSR and emphasizes its ability to provide vital evidence on how to improve health services. This highly informative and detailed book will strongly appeal to health service researchers, public health practitioners, clinicians, health-service managers, administrators and health policymakers. Contents: Preface 1. Health Services Research: A General Perspective 2. Health Services Research in the United States 3. Health and Health Services Research in the United Kingdom: A Historical Review 4. Personal Reflections 5. Organisational and Funding Issues 6. Health Services Research in Practice 7. Priorities in Medical Research: The House of Lords Select Committee 8. Key Questions 9. Conclusions Postscript Appendix: Department of Health Reports on Health Services Research Index

The LSE Companion to Health Policy covers a wide range of conceptual and practical issues from a number of different perspectives introducing the reader to, and summarising, the vast literature that analyzes the complexities of health policy. The Companion also assesses the current state of the art. Health policy is a wide-ranging subject covering many academic disciplines, but what most studies in health policy have in common is an interest in applying theory to improve practice. This Companion brings academic rigor to bear evidence on a range of central areas within health policy. It covers key issues on the quality, access and inequalities in health and health care; supply and health markets; insurance and expenditures; pharmaceuticals and new technologies; ageing and long-term care; and behavior and health production. This unique Companion on health policy contains the most important features for health system reform at a time of funding constraints and will therefore hold great appeal for policy analysts and makers, students, academics and management professionals. Contributors: S. Allin, R.G. Bevan, R. Butterfield, C. Campbell, A. Comas-Herrera, Z. Cooper, J. Costa-Font, M. Di Cesare, H.A. Elgazzar, J.-L. Fernandez, A. Gibbs, C. Henderson, C. Hernandez-Quevedo, L. Kossarova, C. Masseria, A. McGuire, P. Mladovsky, A. Morton, M. Murphy, I. Papanicolas, M. Raikou, C. Rudisill, V. Serra-Sastre, C. Stavropoulou, N. Varol, J.M. Wiener, R. Wittenberg, V. Zigante

Innovation has become an important focus for governments around the world over the last decade, with greater pressure on governments to do more with less, and expanding community expectations. Some are now calling this 'social innovation' - innovation that is related to creating new services that have value for stakeholders (such as citizens) in terms of the social and political outcomes they produce. Innovation in City Governments: Structures, Networks, and Leadership establishes an analytical framework of innovation capacity based on three dimensions: Structure - national governance and traditions, the local socioeconomic context, and the municipal structure Networks - interpersonal connections inside and outside the organization Leadership - the qualities and capabilities of senior individuals within the organization. Each of these are analysed using data from a comparative EU research project in Copenhagen, Barcelona and Rotterdam. The book provides major new insights on how structures, networks and leadership in city governments shape the social innovation capacity of cities. It provides ground-breaking analyses of how governance structures and local socio-economic challenges, are related to the innovations introduced by these cities. The volume maps and analyses the social networks of the three cities and examines boundary spanning within and outside of the cities. It also examines what leadership qualities are important for innovation. Innovation in City Governments: Structures, Networks, and Leadership combines an original analytical approach with comparative empirical work, to generate a novel perspective on the social innovation capacity of cities and is critical reading for academics, students and policy makers alike in the fields of Public Management, Public Administration, Local Government, Policy, Innovation and Leadership.

Escalating energy demand may be the most important issue facing the United States and the world today. There is little disagreement that research and development (R&D) is needed to develop new energy technologies for the future; however, there is less agreement over the specific research agenda to be pursued and how that agenda is funded. This book addresses the social importance of new energy technologies, illustrates policy-relevant applications of evaluation techniques and proposes new perspectives for a US energy investment strategy. Through detailed examples related to solar, geothermal, and vehicle technologies, the authors outline the need for robust evaluation methods to document social returns to taxpayers' R&D investments. They argue that such evaluations are necessary for the public sector to make rational decisions about the allocation of its scares resources. The evaluation methods considered involve developing alternative technology and market pathways from which the benefits of government research can be measured. Researchers and graduate students, policy makers involved in energy technology, and energy R&D program managers will all find much of value in this important and timely book.

This rigorous yet lucid book is concerned with the analysis of tax design and the problems involved in choosing a tax and transfer structure. John Creedy discusses fundamental problems which are then illustrated using relatively simple models. Following a comprehensive introduction, part II is concerned with the link between economic theory and tax policy, and considers why it is so difficult to design a tax and transfer structure that receives widespread support. Part III explores particular types of tax and transfer structure, and alternative approaches to the choice of tax rates within these systems. Part IV examines tax revenue and its variations, including the concepts of tax revenue elasticity and the elasticity of taxable income, whilst part V offers an examination of two wide-ranging reviews of tax structures. The author argues that economists can make a valuable contribution to rational policy debate by clarifying the nature of the interdependencies and relationships involved. This comprehensive book will appeal to researchers and graduate students in public finance, public economics and taxation, as well as economists in governmental departments and international organizations. Contents: Part I: Introduction 1. Introduction and Outline Part II: Theory and Policy 2. Tax and Transfer Tensions 3. Income Tax Structure: Theory and Policy Part III: Tax Functions and Choices 4. The Linear Tax Function 5. Choosing a Linear Income Tax Rate 6. A Loglinear Tax Function 7. A Tax-Free Threshold 8. In-Work Payment With Hours Threshold 9. Welfare-Improving Tax Reforms 10. Policy Evaluations and Value Judgements Part IV: Tax Revenue 11. Fiscal Drag and Tax Revenue Elasticities 12. The Elasticity of Taxable Income 13. Changes in Income Tax Revenue 14. Diagrammatic Treatment of Tax Revenue Part V: Tax Reviews 16. The IFS and Tax by Design

State and Local Retirement Plans in the United States explains how economic and political events have shaped the development of pension plans in the last century, and it argues that changes in the structure and generosity of these plans will continue to shape policy and funding in the future. It also brings to bear a new rationale to the policies behind public sector pension plans. The authors use the history of how early public pension plans were established, how they matured and how they have grown in generosity to analyse what changes may be expected in years to come. Unique in its scope, this comprehensive history of the development of public sector pension plans in the United States during the twentieth century expands upon current ideas relating to the changing economic environment, the passage and evolution of social security and the expansion of the public sector. With the exception of military pension plans, which date from the eighteenth century, the first public sector plans, dating from the late nineteenth century, were established to cover teachers, police officers and firefighters in large cities. Over time, these retirement plans were extended to other public sector workers and the local plans were often merged with plans for state workers; all of these date from the twentieth century. Here, the authors show just how pension coverage for public sector workers expanded steadily, through the first half of the twentieth century, so that by the 1960s the vast majority of public sector workers were covered by a plan. This analysis demonstrates how economic events and shifts in public policy at the federal, state and local levels helped to shape public sector retirement plans. The authors also compare public plans with private sector plans, and the final chapter focuses on recent changes in public pensions in response to the `Great Recession', concurrent sharp declines in equity markets and the aging of the public workforce. Scholars and students of economics, history and public policy, public administrators, policymakers and all those with an interest in policy development will find the analyses discussed and conclusions drawn here of significance.

This official history of NUPE covers its years of membership expansion, growing recognition and entry onto the national industrial and political stage. From a position of near obscurity in the 1920s, NUPE grew into one of the most important forces in the trade union movement in the 1970s, playing a key role in some of the major struggles of that decade and beyond. The authors throw new light on NUPE's relationship with the Labour governments of Harold Wilson and James Callaghan (1974-79), and analyse for the first time from the union's perspective the events that became known as the 'Winter of Discontent'. They convincingly argue that accounts which hold the dispute responsible for the demise of the Labour government, and thus for opening the way for Thatcherism, are inadequate and misleading - often deliberately so; in general such accounts are based on a deprecation of public services, public service labour and the 'social wage'. These developments are discussed in relation to the role of union leadership and considerations of organisation and democracy, revealing much that will be of interest to activists and students of trade unionism alike.

The Global Urban Competitiveness Report - 2010 is an empirical study of the competitiveness of 500 cities around the world This one-of-a-kind resource draws on a wealth of data sources, all of which are described and assessed Using a sophisticated methodology and a team of 100 researchers from the Chinese Academy of Social Science, the book not only ranks these cities but also presents a wealth of information with regard to the strengths and weaknesses of each city in relation to each other The book includes a full discussion of the factors that create urban competitiveness, what sorts or categories of cities are most competitive, and comments on the policies and initiatives that are adopted by the most competitive cities.Scholars and researchers in the areas of urban economics, planning, geography, and regional economics will find the information invaluable, as will local authorities, decision-makers, and economic planners in cities throughout the world.

The last few decades have presented a new set of challenges and opportunities for public finances. Demographic trends have put substantial pressure on non-discretionary public expenditures such as health care, while legal challenges have put pressure on education financing. The author illustrates how these national trends have also impacted state and local finances ? some directly, others indirectly. The economic downturn further constrains state and local governments? options for dealing with national trends. Constituents? sentiment toward the size of government further exacerbates fiscal choices for state and local governments.In this broad and illuminating volume, experts on public finance discuss innovations in state and local tax policy implemented or considered over the course of the last three decades. The authors provide original work that analyzes whether state and local governments have ?gone outside the box? to deal with the strains of current public finances or have gotten along by adhering to the status quo. Well-known scholars in the area of state and local public finance consider actual practices and analyze potential policy changes for the future.Public policy and public finance scholars and students as well as policy makers will find much of interest in this impressive and original collection.

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.

Based on new field research, this book assesses the current state of governance and public sector reforms in eleven Asian countries and jurisdictions, especially in the wake of the recent regional financial crisis that seriously affected some of them. It analyses reform efforts comparatively against a backdrop of governance problems, and seeks to establish whether these efforts represent a substantive shift in attitudes towards reform or whether they serve simply to reinforce existing practices. The authors explore a number of important themes that are central to governance and public sector reform issues. These include the role of the state, the success or failure of organizational reforms, corruption, the applicability of the new public management model in the Asian context, and the governance values and reform models promoted by regional and international agencies.

Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private sector idea of strategic management has become so powerful in the public sector that politicians and policy makers have begun to talk about the importance of the modern state being strategic - and we may be witnessing the emergence of the Strategic State. Strategic Management for the Public Sector draws on experience and research from a range of countries and provides a theoretical understanding of strategic management that is grounded in the public sector. Drawing on the latest theory and research this text provides a fresh look at foresight, analysis, strategic choice, implementation and evaluation. This book also offers original and detailed case studies based on up to date evidence from different public sector settings, helping the reader to build on their understanding of theories and concepts presented earlier in the book. Strategic Management for the Public Sector has been written specially for managers and students taking postgraduate courses such as MBAs and MPAs. It will also appeal to individual managers and civil servants in the public sector looking for an accessible book to read as part of their own independent personal development.

Every decision that is made by managers and policy-makers in a public sector organization requires an evaluation and a judgement of the risks involved. This vital requirement has been recognised in the growth of risk management. However, risks can never be fully prevented, which means that public managers also have to be crisis managers. Today's crises develop in unseen ways; they escalate rapidly and transform through the interdependencies of modern society, and their frequency is growing: the global financial crisis, the European volcanic ash cloud, the Japanese tsunami and subsequent Fukushima nuclear plant meltdown, the Christchurch earthquake and the Queensland floods. All highlight the extreme challenges that public sector organizations across the world have had to face in recent years. Risk and Crisis Management in the Public Sector Second Edition responds to these challenges by presenting the only guide for public managers and public management students which combines lessons about risk and crisis management together in a single, accessible text. It equips readers and public managers with the knowledge and skills to understand key issues and debates, as well as the capacity to treat risks and better prepare for, respond to and recover from crisis episodes. This exciting new edition enhances the original text with contemporary cases and a greater focus on the international, trans-boundary and multi-agency dimensions of risk and crisis management. These enhancements reflect the fact that today's public manager must increasingly operate within a global and interdependent governance context.

Regulating Development examines the impact that regulation - good or bad - can have on the development of poorer societies. It opens with a succinct review of critical issues, including the implications of the spread of intellectual property rights legislation and the role of the World Trade Organisation (WTO).The volume examines the regulatory experiences of three important developing economies: Brazil, Ghana and South Africa. Key regulatory themes are analysed, most notably capital markets and corporate governance regulation, the regulation of the telecommunications sector and the use of regulatory reforms to promote the development of small- and medium-sized enterprises. Within each chapter policy lessons are drawn, the relevance of which extend well beyond national or even regional boundaries. The principal aim of the book is to show the extent to which regulation is moving increasingly to centre stage as a driver of development in Africa and Latin America. The book also demonstrates how thoughtful, well-planned regulation can make a real contribution to the emergence of supply-side competitiveness. This book will be invaluable reading for academics, researchers and students with an interest in economics and development studies, as well as for regulators and policymakers in developing countries.

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.

This edited collection examines corruption in the public sector, assessing case studies from across the globe in order to provide an international perspective on this worldwide issue. Case studies include an examination of how corruption has been minimized in Singapore and Hong Kong; an assessment of corruption in India under Modi, who was elected on a promise to reduce corruption; a study of corruption in Bangladesh, and an evaluation of attempts to curb corruption in South Africa. This collection also includes a comparative study of corruption in Brazil and Chile, and a global perspective on the development of ethical privacy policies in e-government. The original case studies included in this book are brought together in an effort to identify common themes that impinge upon the fight against corruption, despite the particular nuances of individual nations. The contributions included in this edited collection also cover themes that are not often studied, including corruption in government procurement, the nascent issue of the 'right to privacy' stemming from e-governance, and the proclivity of governments to hide behind Official Secrets Acts to withhold information - ostensibly guaranteed under the 'right to information' which is vital in the fight against corruption. Providing a broad overview on public sector corruption, including local and national perspectives, this edited collection is essential reading for scholars of both public policy and corruption worldwide.

Networks have been described in terms of metaphors, governance arrangements and structural or institutional arrangements. These different perspectives of networks come out of a variety of disciplines, including political science, public administration, urban affairs, social welfare, public management and organizational/sociological research. This wealth of research, while contributing to a deeper understanding of networks, presents a dilemma which is addressed by this book. That is the question of whether there is a theory of public networks that informs networks in their various forms, and is there a need for a new theory of networks? More importantly, is network research still relevant to practice? Does network theory improve the process of governance? Are different terms and/or approaches actually the same or different? What do these different approaches mean to theory? This book deeply explores and integrates existing network theory and related theories from a number of perspectives, levels and jurisdictions to develop a framework to guide network design, governance and management. The book focuses on the important issue of network performance, looking at networks as bounded and consciously arranged; the actors who participate in them design the relationships among a bounded set of individual organizations to purse common objectives. Finally, the chapters tease out the variety of governance modes or regimes that intersect with network governance. This book offers a comprehensive, integrative, interdisciplinary approach that enables specialists, practitioners and administrators across a wide array of interests and fields to formulate and work on problems using a common language, analytical framework and theoretical basis.

In this wide-ranging selection of papers, distinguished economists, public policy advisers and political theorists contribute to the debate on public goods. The studies cover topics in the conceptualization, classification and stratification of public goods. Also examined are public institutional design, global economic institutions and partnership typologies. Individual papers address the financing, regulatory, organizational and legal aspects relating to services of general interest in Europe. The dynamics of global public good production, including monopolies, patents, scientific uncertainty and market failures, are discussed. Empirical research on the state, profit and non-profit sectors is presented. Providing numerous examples of specific public goods, the contributions also highlight the impact of macroeconomic policies on provision. The book presents a broad diversity of new approaches to global public goods within the framework of mixed economies, beyond the standard economic analysis of public services. Academics, researchers and policymakers in the area of global public goods and services will find this volume of great interest.

The central purpose of this book is to analyse the optimal allocation of local public goods or services (for example garbage collection, police, fire brigades and medical services) in large urban agglomerations and the allocation consequences of increasing competition in the provision of them. Competition in the Provision of Local Public Goods uses two innovative aspects present in the concept of Functional Overlapping Competing Jurisdictions, which are de-localized membership and uni-functionality of jurisdictions. The book analyses the effect of these two aspects on competition among jurisdictions and the impact this probable increase in competition may have on the achievement of the optimal allocation of local public goods. The primary audience for this work is academics and researchers in the fields of urban and regional economics, location theory and public policy. An important secondary audience will be scholars of industrial organization, who can use the framework developed here for analyzing other problems related with the location of individuals in space.

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.