To stay ahead of the competition, the public sector has to ensure an effective talent management strategy to attract, develop and retain talents. Effective talent management is about aligning the organisation's approach to talent with the strategic aims and purpose of the organisation. This book adopts a comparative country analysis, which takes into account the institutional emphasis, organisational configuration and unique characteristics of the public sector. Against the backdrop of three major stages of administrative development, i.e., the colonial, postcolonial and modern periods, this book unpacks how the talent schemes have been shaped by the reforms, experiences, cross-country knowledge transfers and evolved over time responding to globalisation and digitalisation in Southeast Asia. This book will be of great interest to scholars and public managers working on public administration and civil service reforms in Asia towards developing a contextualised understanding of talent management and leadership development in the region.

This book is a stepping stone toward solving public sector human capital challenges in Zimbabwe as it equips human capital managers with solutions to key issues in the public sector. In Zimbabwe, the public sector human capital drives the economy as over half of the population access their services through public enterprises. Government is the major agent in economic and infrastructure development as well as the production of goods and services. However, Zimbabwe's public service is underperforming due to poorly motivated and managed employees who do not respond to the needs of its clients. This is a cause of concern as the public sector human capital is central to the overall performance of the public sector. Often public sector managers and leaders lack advanced, relevant, and dynamic skills and knowledge to deal with human resource challenges within the New Public Management environment. It is critical for the public sector to transform its human resource management to suit twenty-first-century needs. Effective human resource management in the public sector leads to economic growth and therefore the achievement of the Zimbabwe National Vision 2030. Therefore, this book serves as a guide for public sector managers and those directly or indirectly involved in human capital management. It provides in-depth knowledge and guidance in effective human capital management within the context of the public sector in Zimbabwe.

This book compares contemporary civil service systems across East and Southeast Asia, a dynamic region of greater diversity in local administrative tradition, imported models of modern administration, and the character of prevailing political institutions. Featuring chapters on Japan, South Korea, Taiwan, Singapore, Hong Kong, Vietnam, Indonesia, Thailand, Malaysia, and the Philippines, this book provides a detailed analysis of key aspects of the civil service system, including centralization, recruitment, classification, openness of positions, performance assessment, promotion, training, and senior civil service. It distinguishes four modes of public employment, namely, bureaucratization, professionalization, politicization, and marketization, to develop a conceptual framework for comparing the civil service system at the operational level. The region's contemporary civil service systems appear to be hybrid systems that combine, at varying degree, these modes of public employment, responding to administrative reform pressures. The patterns of public employment across East and Southeast Asia reflect local administrative traditions, imported Western models of administration, and the relative timing of democratization and bureaucratization. With contributions from leading local experts across the region, this book will be invaluable to students, scholars, and practitioners interested in Asian public administration, especially civil service systems.

State and Local Public Finance provides a comprehensive and sophisticated analysis of state and local government public finance practices and issues, using the basic tools of economics. This fifth edition maintains its focus on key local services such as education, health care, and transportation and brings in new coverage of land use and housing, applications from behavioral economics, and more international comparisons. This textbook provides an examination and analysis of public finance practices and problems in a federal fiscal system, focusing on the fiscal behavior and policies of state and local governments. Modern economic theory is applied to examine the way key institutions are used to produce and finance services and to provide evaluation of alternative policies. This stalwart text will continue to be invaluable reading for those who study public finance, local government finance, urban economics, public policy, and public administration.

State and Local Public Finance provides a comprehensive and sophisticated analysis of state and local government public finance practices and issues, using the basic tools of economics. This fifth edition maintains its focus on key local services such as education, health care, and transportation and brings in new coverage of land use and housing, applications from behavioral economics, and more international comparisons. This textbook provides an examination and analysis of public finance practices and problems in a federal fiscal system, focusing on the fiscal behavior and policies of state and local governments. Modern economic theory is applied to examine the way key institutions are used to produce and finance services and to provide evaluation of alternative policies. This stalwart text will continue to be invaluable reading for those who study public finance, local government finance, urban economics, public policy, and public administration.

Fully updated edition of the bestselling book in healthcare operations. Practical case studies are used throughout to provide invaluable resources for training students and practitioners in healthcare. An ideal resource for students of healthcare management at both undergraduate and postgraduate levels. It can also be used by practitioners. The book translates complex operational models for busy practising healthcare professionals so that the methods can be easily applied to a workplace scenario.

Tummers' book resurfaces alienation as an established and useful concept, but also as a forgotten and ignored reality. Shifts in policies affect the meaning of these policies, and reforms affect power balances. The analyses in this book are crucial to help understand why policies fail and why there is resistance to change. Tummers coins 'policy alienation' as an increasingly indispensable concept. Reforms would have been different if Tummers' analysis on powerlessness and meaninglessness was more taken into account.' - Geert Bouckaert, Katholieke Universiteit Leuven, Belgium and former President of the European Group for Public Administration'Lars Tummers has written a must-read book! While systemic changes ushered in by market-oriented reforms have received attention, little is known about the plight of the individual in modern bureaucracies. Tummers presents a masterful and authoritative account of policy alienation that public service professionals experience. The breadth and depth of Tummers's scholarship is impressive! This book has something of value for everyone from the casual reader to public management scholar.' - Sanjay K. Pandey, The State University of New Jersey, US 'Why do public sector professionals resist change? Tummers offers a compelling account of the alienation of professionals following new public management reforms. This timely and methodologically innovative book shows public managers how to implement organisational change, and provides scholars with a set of new measurement scales. Policy Alienation and the Power of Professionals is a must-read for anyone who wants to understand how professional organisations operate, and why professionals resist some changes, while embracing others.' - Steven Van de Walle, Erasmus University Rotterdam, the Netherlands Professionals often have problems with governmental policies they have to implement. This ranges from Israeli teachers striking against school reforms, via British civil servants quitting their jobs as they have problems with New Public Management reforms focused on cost cutting, to US healthcare professionals feeling overwhelmed by a constant flow of policy changes, resulting in tensions, conflicts, and burn-outs. This eloquent book by Lars Tummers develops a framework to understand these important issues with policy implementation, using the innovative concept of 'policy alienation'. Policies in healthcare, social security, and education are analyzed. The conclusions challenge the common assertions regarding the reasons why professionals resist policies. For instance, the impact of professional influence, often viewed as an end in itself, is nuanced. Lars Tummers reveals that it is far more important for professionals that a policy is meaningful for society and for their clients, than they have an influence in its shaping. Policy Alienation and the Power of Professionals is essential for public administration scholars, policymakers, change managers and professionals. To improve its academic and practical significance, a 'policy alienation' questionnaire is developed to measure the degree of policy alienation felt by implementers. This instrument can be used to first understand and then improve policy performance in various settings.

Crowdsourcing is a term that was coined in 2006 to describe how the commercial sector was beginning to outsource problems or tasks to the public through an open call for solutions over the internet or social media. Crowdsourcing works to generate new ideas or develop innovative solutions to problems by drawing on the wisdom of the many rather than the few. US local government experimented with rudimentary crowdsourcing strategies as early as 1989, but in the last few years local, state, and federal government have increasingly turned to crowdsourcing to enhance citizen participation in problem solving, setting priorities, and decision making. While crowdsourcing in the public sector holds much promise and is part of a larger movement toward more citizen participation in democratic government, many challenges, especially legal and ethical issues, need to be addressed to successfully adapt it for use in the public sector. Daren C. Brabham has been at the forefront of the academic study of crowdsourcing. This book includes extensive interviews with public and private sector managers who have used crowdsourcing. Brabham concludes with a list of the top ten best practices for public managers.

Trust, Power and Public Sector Leadership: A Relational Approach provides a critical theoretical treatment of trust in the realm of public management and governance. The public trust agenda is an antidote to rampant bureaucratic control and, in particular, the marketization and instrumentalization associated with New Public Management. The book approaches trust from a relational perspective that draws on insights from trust research, modern sociology and organization and management theory, while lending support to developments in New Public Governance. It provides a theoretical framework that distinguishes between institutional, economic, moral and relational trust and shows how a relational perspective is able to incorporate insights from the other paradigms in an inclusive approach to trust processes. Apart from providing a theoretical reading of the workings of trust in public organizations, the book addresses how trust relates to power and control along with notions of debureaucratization, post-bureaucratic organization and post-heroic leadership. It also shows how the trust agenda, in theory and practice, is related to social capital and thus efforts to strengthen social relations and collaboration in and around public organizations. Speaking of practice, the book takes its empirical point of departure in the Danish public sector. However, the aim of the book is not to promote the High trust Danish case as a benchmark or best practice. The aim is to theorize and help make sense of this particular experience by applying general theory to it and extracting general insights - with broader application - from its particular manifestations and outcomes. There is a need for more elaborate theorizing about trust and power in a public sector setting, and the Danish experience is useful as a starting point for this ambition.

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Chapters analyze the new and ongoing challenges public sector organizations face such as: cost cutting, pressures to improve performance, changes in societal and workplace demographics, and increasing levels of stress and strain amongst their employees. This wide-ranging Handbook utilizes empirical research, literature reviews and case studies to draw greater attention to these and other challenges. Containing contributions from leading international experts in their respective fields, the contributors hope that this multidisciplinary Handbook will help to enhance the health and well-being of public sector employees and the sector's performance and contribution to society. The Handbook of Research on Stress and Well-Being in the Public Sector will be of value to researchers and practitioners interested in the public sector and both individual and organizational health and performance. This will also be a key resource for public sector and government professionals responsible for human resource management and work and health.

This book provides a comprehensive examination of the police role from within a broader philosophical context. Contending that the police are in the midst of an identity crisis that exacerbates unjustified law enforcement tactics, Luke William Hunt examines various major conceptions of the police-those seeing them as heroes, warriors, and guardians. The book looks at the police role considering the overarching societal goal of justice and seeks to present a synthetic theory that draws upon history, law, society, psychology, and philosophy. Each major conception of the police role is examined in light of how it affects the pursuit of justice, and how it may be contrary to seeking justice holistically and collectively. The book sets forth a conception of the police role that is consistent with the basic values of a constitutional democracy in the liberal tradition. Hunt's intent is that clarifying the police role will likewise elucidate any constraints upon policing strategies, including algorithmic strategies such as predictive policing. This book is essential reading for thoughtful policing and legal scholars as well as those interested in political philosophy, political theory, psychology, and related areas. Now more than ever, the nature of the police role is a philosophical topic that is relevant not just to police officials and social scientists, but to everyone.

This book provides the reader with the basis for a theoretical understanding of public-sector finance in general - and more specifically, a comprehensive, policy-oriented application of that understanding to Japanese public finance. Particular emphasis is placed upon developing tools which can be used both theoretically and empirically to clarify essential economic concerns in Japan's public sector. These include the macroeconomic incidence of fiscal decentralization, dependence on government bonds for covering fiscal deficits, and social security reform. In analyzing Japan's underperforming public sector, the authors develop and recommend policy solutions aimed at achieving Japan's growth potential, improving the quality of the public sector, and strengthening the sector's contribution to the Japanese economy. Guiding the reader toward an overall understanding of public-sector reforms, decentralization and fiscal policy in Japan, this book will strongly appeal to academics, students and researchers with an interest in modern public finance theory and macroeconomic analysis.

1) This book examines the lives and challenges faced by women civil servants in India. 2) It looks at thier work conditions; job satisfaction; degrees of authority; self-perception, besides the troubles they have to face with sexual harassment; equality; availability of facilities and safety; and the proverbial glass ceiling. 3) This book will be of interest to departments of gender studies, public administration, and management across UK and USA and to organizations working on issues of equal opportunity in employment, positive discrimination, and reservations in public institutions.

The globally spreading privatisation wave that occurred in the 1990s deeply changed the structure of economic institutions worldwide. This turmoil overturned not only economic institutions, but shared cultural and societal institutions as well. This book is the result of an investigation into the history of the privatisation of the steel industry in Italy, completed between 1994 and 1995. It explores the history of the Italian steel industry by looking at the interplay of local intertwined interests, political relations, and ideological formations that characterised an idiosyncratic hegemonic historical bloc. Rather than stigmatising this pattern as the legacy of a dysfunctional provincialism, the authors mobilise Gramsci's theory of hegemony to explain how the Italian privatisation process unfolded to accommodate economic pressures, political interests, and ideological constraints of a hegemonic social group, or aggregation of social groups. Thus, in reconstructing the privatisation of Italian steel, this book proposes a hegemony theory of privatisation and, more generally, describes a model that explains how political and cultural dynamics give rise to idiosyncratic local variations in globally spreading policies. It will be of interest to researchers, academics, and students in the fields of business history, economics, sociology, and political science.

The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens. Featuring careful analysis with a global scope, this book unpacks the concept of collaborative service delivery and its practice, drawing from the fields of public policy, public administration, and management. Chapters by leading authors in these areas address service delivery arrangements including co-production, co-management, consultations, contracting-out, commissioning and certification. With a keen focus on conditions that are critical for the success of such collaborative arrangements, as well as their different pathways and pitfalls, the authors suggest ways to improve the analytical, managerial and political capacities needed for successful collaboration in public service delivery. This timely and comprehensive book is useful for students at all levels interested in public policy, governance, administration and management, as well as researchers investigating the governance of collaborative service delivery. Policymakers and practitioners working to re-evaluate and improve public service provision, especially, will also benefit from its insightful discussions of the conditions and mechanisms under which collaborative arrangements operate and fail or succeed.

The book is unique within the competition as readers will gain an understanding of how to build effectiveness, rather than just efficiency, into their thinking and into the culture of their organisations. The book applies to an international audience in the public sector and also across sectors. Written by two leading authorities and practitioners of public management performance measurement.

Remembering S R Nathan: A Mentor for All Seasons is a collection of essays commemorating the life of Singapore's sixth President, the late Mr S R Nathan. The book aims to give greater insights into the wide-ranging roles he had in his various contributions to Singapore. It reviews his leadership and influence, his distinguished civil service career, and his commitment to social service. The organisation of the sections in the book reflects the extensive footprints Mr Nathan has left in many different sectors: foreign service; security and intelligence; community building and social welfare; labour and trade unions; media; and research and academia. This book also contains views on his remarkable career from foreign observers. Other contributors include public servants, policymakers, and scholars who have worked with him, learned from him, and who were inspired by his lifelong dedication to Singapore. Told through the voices of these people, Remembering S R Nathan: A Mentor for All Seasons gives an informative, and yet, personal account of Mr Nathan as a leader and mentor.

This book uses the case of the National Health Service to examine the management of ambiguity and change. Studies of the implementation of the Griffiths Report have identified a number of unintended consequences, but it is argued that they have not adequately theorised these outcomes in the policy implementation process. It is suggested that the process-sociological approach of Elias, and in particular his game models, enable us to better understand the complex interweaving of planned and unplanned processes which is involved in the management of change.

* Addresses a gap in the current strategy textbook offering by combining theoretical grounding with tools for practical implementation, applied specifically to public sector strategic management * Clear step-by-step approach rich with international case studies and real-life examples, as well as a substantial offering of complementary online resources * Suitable for both advanced undergraduate and postgraduate students of Public Sector Strategy and Strategic Management, as well as practitioners and consultants working within public sector organisations * Supports readers in understanding strategic management and its basic concepts, whilst contextualising thoroughly to the public sector and taking the reader further into more up-to-date evaluations and analysis within strategic management than the current textbook offering

Remembering S R Nathan: A Mentor for All Seasons is a collection of essays commemorating the life of Singapore's sixth President, the late Mr S R Nathan. The book aims to give greater insights into the wide-ranging roles he had in his various contributions to Singapore. It reviews his leadership and influence, his distinguished civil service career, and his commitment to social service. The organisation of the sections in the book reflects the extensive footprints Mr Nathan has left in many different sectors: foreign service; security and intelligence; community building and social welfare; labour and trade unions; media; and research and academia. This book also contains views on his remarkable career from foreign observers. Other contributors include public servants, policymakers, and scholars who have worked with him, learned from him, and who were inspired by his lifelong dedication to Singapore. Told through the voices of these people, Remembering S R Nathan: A Mentor for All Seasons gives an informative, and yet, personal account of Mr Nathan as a leader and mentor.

This is a study of papal bureaucracy during the Renaissance, a time when the Pope was among the most powerful of European rulers. The men who ran the Renaissance Papacy were an important and talented group, including among their number luminaries of Italian humanist literature and scholarship, distinguished church leaders, and statesmen of far-reaching influence. Based on extensive research in Italian archives, The Pope's Men explores the bureaucracy of an early modern state, and the patronage network which permeated and in many ways controlled it. Peter Partner sets the ruling elite of the Renaissance Papacy in its social and political context, and analyses its composition and the ways it operated. He shows the struggle for power in Rome among the competing Italian regions and families. This is a fascinating and scholarly study of men who could be scholars, poets, thinkers, and patrons of the arts, as well as servants of a state of great spiritual and temporal power.

* Explores the many roles women play in the criminal justice system, including victims, justice-involved individuals, and professionals. * Designed to appeal to a generation standing on the threshold of change they believe in and helped to initiate, within the context of contemporary social movements such as the #MeToo movement and Black Lives Matter. * Features an empowerment approach that focuses on the intersection of gender, race, and class.

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross-boundary thinking and action, a public value approach to performance, and the multi-dimensional capabilities necessary to succeed in a dynamic, multi-stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

This memoir attempts to capture the humor and sheer incongruity of working across cultures in an international career spanning diplomacy and education. Written in a light hearted tone, it also delves into tragic consequences in countries such as Somalia, Libya and Greece. While critical in many respects of US foreign policy, it also hopes to attract adventurous young men and women of today's generation to possible careers in diplomacy. The author uses humor and anecdote to highlight the monumental changes in the world environment and practice of diplomacy in the short space of a single career. The book features cover art and interior sketches by Eliza Jackson.

This second volume of The Official History of the British Civil Service explores the radical restructuring of the Civil Service that took place during the Thatcher and Major premierships from 1982 until 1997, after a period of confusion and disagreement about its future direction. The book brings a much-needed historical perspective to the development of the 'new public management', in which the UK was a world-leader, and considers difficult questions about the quality of democratic governance in Britain and the constitutional position of its Civil Service. Based on extensive research using government papers and interviews with leading participants, it concentrates on attempts to reform the Civil Service from the centre. In doing so, it has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality, efficiency and accountability of democratic governance. Particular light is shed on the origins of such current concerns as: The role of special advisers The need for a Prime Minister's Department The search for cost efficiency Accountability to Parliament and its Select Committees Civil Service policy-making capacity and implementation capability. This book will be of much interest to students of British history, government and politics, and public administration.