Tummers' book resurfaces alienation as an established and useful
concept, but also as a forgotten and ignored reality. Shifts in
policies affect the meaning of these policies, and reforms affect
power balances. The analyses in this book are crucial to help
understand why policies fail and why there is resistance to change.
Tummers coins 'policy alienation' as an increasingly indispensable
concept. Reforms would have been different if Tummers' analysis on
powerlessness and meaninglessness was more taken into account.' -
Geert Bouckaert, Katholieke Universiteit Leuven, Belgium and former
President of the European Group for Public Administration'Lars
Tummers has written a must-read book! While systemic changes
ushered in by market-oriented reforms have received attention,
little is known about the plight of the individual in modern
bureaucracies. Tummers presents a masterful and authoritative
account of policy alienation that public service professionals
experience. The breadth and depth of Tummers's scholarship is
impressive! This book has something of value for everyone from the
casual reader to public management scholar.' - Sanjay K. Pandey,
The State University of New Jersey, US 'Why do public sector
professionals resist change? Tummers offers a compelling account of
the alienation of professionals following new public management
reforms. This timely and methodologically innovative book shows
public managers how to implement organisational change, and
provides scholars with a set of new measurement scales. Policy
Alienation and the Power of Professionals is a must-read for anyone
who wants to understand how professional organisations operate, and
why professionals resist some changes, while embracing others.' -
Steven Van de Walle, Erasmus University Rotterdam, the Netherlands
Professionals often have problems with governmental policies they
have to implement. This ranges from Israeli teachers striking
against school reforms, via British civil servants quitting their
jobs as they have problems with New Public Management reforms
focused on cost cutting, to US healthcare professionals feeling
overwhelmed by a constant flow of policy changes, resulting in
tensions, conflicts, and burn-outs. This eloquent book by Lars
Tummers develops a framework to understand these important issues
with policy implementation, using the innovative concept of 'policy
alienation'. Policies in healthcare, social security, and education
are analyzed. The conclusions challenge the common assertions
regarding the reasons why professionals resist policies. For
instance, the impact of professional influence, often viewed as an
end in itself, is nuanced. Lars Tummers reveals that it is far more
important for professionals that a policy is meaningful for society
and for their clients, than they have an influence in its shaping.
Policy Alienation and the Power of Professionals is essential for
public administration scholars, policymakers, change managers and
professionals. To improve its academic and practical significance,
a 'policy alienation' questionnaire is developed to measure the
degree of policy alienation felt by implementers. This instrument
can be used to first understand and then improve policy performance
in various settings.
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