Should we be doing--or trying to do--everything ourselves, or
might it be better to contract some tasks out to others? Could they
do them better and cheaper than we can? More and more state and
local governments are asking these questions, and while there are
many answers on the Federal level, these answers often don't apply
lower down the line. Nevertheless, it is evident that contracting
out is often the better strategy--but how best to go about it? What
are the benefits and what are the hidden risks? Dr. O'Looney's book
provides precisely the guidance that state and local managers need:
first, how to decide to outsource a government service, then
step-by-step how to proceed. Based on extensive interviews and
other research, O'Looney takes managers through the intricacies of
contract outsourcing and administration, but in doing so he makes
clear that he appreciates the importance of government. His book is
not an argument for privatization, as so many other books are;
rather, it is an affirmation of government and the benefits of its
many services.
Readers will find theory and advice on the services that are
most suitable for contracting out; a listing and review of the
components of a high-quality analysis, including the analysis of
often overlooked political, organizational, and functional aspects
of government; advice on how to go from deciding to outsource to
actually designing, implementing, and monitoring a contract in
situations that could prove hazardous to the livelihoods of
government workers. He also discusses the changes that need to be
made in the organizational culture, management, and employee
training as a result of the change to a contract-based system of
providing services; the considerations in designing work
specifications and other critical aspects of the government-vendor
relationship, and how ideal contracting processes and ideal
contracts can differ according to the nature of the service being
contracted. The result is a thorough and highly practical volume
for executives and managers in the public sector, and for those who
hope to do business with them.
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