Aus acht unterschiedlichen Perspektiven betrachtet Dirk Lippold in diesem essential die umsatzstarke Branche der Unternehmensberatung, deren enorme Bandbreite von der Strategieberatung bis zur Auftragsprogrammierung reicht. Auf diese Weise bringt er dem Leser die Vielfalt und die Besonderheiten des Leistungserstellungsprozesses von Beratungsunternehmen naher. Zudem wird durch diese Art der Betrachtung ein Beitrag zur Transparenz des Phanomens "Unternehmensberatung" geleistet.

Dieses essential befasst sich mit den Beratungstechnologien, die in den ersten beiden Phasen eines Beratungsprozesses zum Einsatz kommen: der Informationsphase (auch: Akquisitionsphase) und der Analysephase. Dirk Lippold beschreibt die Technologien fur diesen wichtigen Kernbereich der Beratung am Beispiel eines idealtypischen Beratungsprojekts. Im Mittelpunkt stehen dabei die Hilfsmittel und Werkzeuge (Tools) zur Informationsbeschaffung und -aufbereitung, zur Umwelt-, Wettbewerbs- und Unternehmensanalyse sowie zur Zielformulierung und Problemstrukturierung. Der Leser erhalt auf diese Weise einen UEberblick uber die Methoden, Konzepte und Produkte, die einem Berater zur Verfugung stehen.

Dieses essential befasst sich mit den Beratungstechnologien, die in den letzten beiden Phasen eines Beratungsprozesses zum Einsatz kommen: der Problemloesungsphase und der Implementierungsphase. Dirk Lippold beschreibt diese Technologien am Beispiel eines idealtypischen Beratungsprojekts. Im Mittelpunkt stehen dabei die Hilfsmittel und Werkzeuge (Tools) fur die Soll-Konzeption und Realisierungsplanung sowie fur die Umsetzung und Evaluierung eines Beratungsprojektes. Der Leser erhalt auf diese Weise einen UEberblick uber die Methoden, Konzepte und Produkte, die einem Berater zur Verfugung stehen.

NOT A STAND ALONE STUDY GUIDE. This book is designed to accompany the Salesforce Certified Service Consultant Exam Preparation class offered by Stony Point. A student in this class will learn how to be a Salesforce Service Cloud Consultant. This book should only be purchased by students who will be attending class. The class is delivered by a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices. The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored. As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit www.stonyp.com for more information on the classes and services offered.

Do you want to grow your independent legal nurse consulting business - develop a group of raving fans who will recommend you to their colleagues? One of the essential components of building a strong business is establishing a loyal customer base. This book is directed to legal nurse consultants to help them do just that. The principles here will help you to establish and maintain successful relationships with customers to build a solid business. There is an abundance of opportunity for legal nurse consultants. Learn how to tap into it. Running a business is a challenge for most entrepreneurs. Are you scrambling for business? This book is geared to the legal nurse consultant who is searching for tips to jump start a consulting practice. Even after you make that first sale you have to be willing and able to follow the client through the client development process and move her from potential client or prospect to become a raving fan for you and your services. The principles and tips in this book will help you gain success in your legal nurse consulting practice. Patricia Iyer has held nothing back. Learn from a successful legal nurse consultant as you build the foundation of your company.

Value. For too long, performance has been about cutting back and holding back. About making things smaller and doing what we can, not what we should. Here's a book about making things bigger: sales and profits and, especially, ideas. It's time to grow again. Not to forget the lessons of efficiency and discipline, but to add the expansiveness of top-line growth to middle-of-the-sheet discipline and build truly unprecedented value. Mary Baum Has been developing ideas that sell since the 1980s, for companies from the Fortune 500 to single-unit retailers and fledgling consultants. With extensive experience in the financial industry and a ringside seat for ten key years in the life of the American auto industry, she's developed key insights into what went wrong - and what any firm can still do right, anytime it wants - to generate tangible value for itself and all its stakeholders. This book, she says, is the barest beginning; the possibilities are endless, and the costs to implement, for the sophisticated, are headed straight through the floor.