One more time Dr. Marco Sisfontes-Monge has released a new book on SAP BPC, and this time it includes both SAP BPC 7.x and SAP BPC EPM10. Designed based on requests from users, consultants, and managers from all over the world that were extremely satisfied with Volume 1: Foundations, this new volume will support their needs to improve any financial, planning, forecasting, consolidation, and reporting processes. This publication has been engineered to take your skills to the next level with detailed discussions and with lots of pictures

NOT A STAND ALONE STUDY GUIDE. This book is designed to accompany the Salesforce Certified Service Consultant Exam Preparation class offered by Stony Point. A student in this class will learn how to be a Salesforce Service Cloud Consultant. This book should only be purchased by students who will be attending class. The class is delivered by a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices. The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored. As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit www.stonyp.com for more information on the classes and services offered.

Do you want to grow your independent legal nurse consulting business - develop a group of raving fans who will recommend you to their colleagues? One of the essential components of building a strong business is establishing a loyal customer base. This book is directed to legal nurse consultants to help them do just that. The principles here will help you to establish and maintain successful relationships with customers to build a solid business. There is an abundance of opportunity for legal nurse consultants. Learn how to tap into it. Running a business is a challenge for most entrepreneurs. Are you scrambling for business? This book is geared to the legal nurse consultant who is searching for tips to jump start a consulting practice. Even after you make that first sale you have to be willing and able to follow the client through the client development process and move her from potential client or prospect to become a raving fan for you and your services. The principles and tips in this book will help you gain success in your legal nurse consulting practice. Patricia Iyer has held nothing back. Learn from a successful legal nurse consultant as you build the foundation of your company.