Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand. In this book, you'll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You'll also: Learn why you should prioritize customer learning and invest in customer training and education Discover how to create a detailed customer success and retention plan that emphasizes delivered value Determine how to implement a learning strategy that maximizes and scales lifetime customer value Perfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul.

Global interest in Japanese education and industrial training has grown steadily over the last twenty years. The English-language articles included here, written by Japanese and foreign scholars, contain historical studies, and a range of other topics and disciplinary perspectives. An introduction provides a general context for the essays which follow, and represents some recent thinking on the successes and costs of Japanese education and training from school to office and shop floor.
This set covers:
* the contribution of Japanese education and training to the economy and culture of Japan today
* the lessons Japan has to offer the rest of the world
* the Japanese influence on the 'East Asian Approach' to education, in comparison with the educational systems of Korea, Taiwan, Singapore and Hong Kong
* Japan's promotion of 'learning organizations' and 'knowledge workers' for the information age

Taking an international perspective, the authors examine the theoretical and practical aspects of lifelong learning, reflecting the different approaches and competing theoretical positions. A number of issues and key areas of debate are addressed in different national and international contexts and case studies are provided from countries including Hong Kong, New Zealand and South Africa. Based on conference papers, the book identifies many of the issues and perspectives in this emerging field.

This is Volume VII of nine in a collection on Historical Sociology. Originally published in 1951, this is a study of educational institutions and movements, social and economic conditions and developments in a period that is seen as the actual realisation of modern education.

First Published in 1998. This is Volume XXVI in the Sociology of Education series. In this study Total Education (by definition) caters for the needs of all boys and girls and adult members of the community in their infinite variety, -and it can only do this if its educational provision is of a like variety-a variety which will depend to some degree on independence.

This volume's goal is to help readers understand how people react to career barriers and how people develop constructive ways of coping with them. Drawing on original cases and data from interviews with people who faced different types of career barriers, the author describes how people react to, and make sense of, unfortunate events in their lives--and career barriers when they occur. He considers how and why some people cope constructively while others don't, and explores how resilience and support from others help get us through tough times and emerge with a sense of renewal and career growth. He suggests how we can manage career barriers and prepare for--or even prevent--career barriers through foresight, planning, and education. These methods also suggest what managers and organizations should do to help their employees who are or may soon be facing career barriers.
People can learn while facing the stress and self-questioning that accompany career barriers, but this is not an easy process. Learning requires considerable self-understanding and environmental support. The organization can play a vital role in limiting people's pain and creating opportunities. However, despite generous severance packages and outplacement services, many organizations have been little help to people who lose their jobs, suffer job stress, face unreasonably demanding bosses, or suffer from physical handicaps or chronic illnesses. Most of the burden falls on individuals and their families. Assistance can and should come from employers, government agencies, educational institutions, and religious organizations.
While the book focuses on the perspectives of people who have been or may be affected by career barriers, the material should be of interest to a broad range of readers --in particular, academics who study careers, practitioners in the fields of training and development, and government officials who set public policy that affects displaced workers.

How groups of people, from various educational settings worlwide, conduct research together is the subject of this book. Rather than wait for top-down policy changes in education, many practitioners are conducting research in order to implement reform from the bottom-up, the aim of this research being to progress action necessary for educational reform. The authors look at different aspects and the impact of action research on educational reform around the world, including: how do geography and philosophy affect differences on this work worldwide?; what is the political nature of groups currently taking action to improve education?; and what are the tensions between personal and instructional changes that come from participating in action research? The text also considers the effects of action research on changes in the professions including education, social work, nursing and management.

A fully revised & updated handbook for teachers and administrators on creating just and equitable learning environments for students; building and maintaining healthy relationships; healing harm and transforming conflict. Much more than a response to harm, restorative justice nurtures relational, interconnected school cultures. The wisdom embedded within its principles and practices is being welcomed at a time when exclusionary discipline and zero tolerance policies are recognized as perpetuating student apathy, disproportionality, and the school-to-prison pipeline. Relying on the wisdom of early proponents of restorative justice, the daily experiences of educators, and the authors' extensive experience as classroom teachers and researchers, this Little Book guides the growth of restorative justice in education (RJE) into the future. Incorporating activities, stories, and examples throughout the book, three major interconnected and equally important aspects of restorative justice in education are explained and applied: creating just and equitable learning environments; building and maintaining healthy relationships; healing harm and transforming conflict. Chapters include: The Way We Do Things A Brief History of Restorative Justice in Education Beliefs and Values in Restorative Justice in Education Creating just and Equitable Learning Environments Nurturing Healthy relationships Repairing Harm and Transforming Conflict A Tale of Two Schools: Thoughts and Sustainability The Little Book of Restorative Justice in Education is a reference that practitioners can turn to repeatedly for clarity and consistency as they implement restorative justice in educational settings.

Presents a broad spectrum of learning tools and activities that aid the development of a sustainability mindset. Captures genuine experiences from students, tutors and trainers from across the globe. The book is closely aligned to the Principles of Responsible Management Education.

This text provides an analysis of how children come to be able to understand the dynamic nature of causality - how processes take place through time. The author studies the capabilities and limitations of 7-12 year old children in order to assess their conception of evolutionary processes. His study follows on from Piaget's work on causality, and is intended to contribute to the literature on "theory of mind" and children's scientific development. The book draws on experimental studies of diachronic thinking in children and adults, and discusses the importance of a well-developed diachronic perspective for cognition.

This is a tribute from historian and educationists to the work and influence of Peter Gordon, Emeritus Professor at the Institute of Education in London. The essays are grouped round the central theme of Professor Gordon's many publications - the educational history of the 19th and 20th centuries - but they also reflect the breadth of his interests and depth of scholarship within that field.

Learn practical ways to manage the stress of being a school leader so you can get the most out of your career. In this follow up to the bestseller 17 Things Resilient Teachers Do (and Four Things They Hardly Ever Do), Bryan Harris and Janet Gilbert present strategies to help school leaders build resilience on a daily basis. Topics covered include focusing on purpose, prioritizing relationships, protecting your time, refining communication, being mindful and self-aware, recognizing and combatting burnout, taking risks, forgiving and apologizing, understanding change, and having fun. Each of the 20 short chapters presents a concise summary of the topic, a deeper look at what it means, and a list of practical applications that you can implement right away. With this guidebook, you'll feel ready to bounce back from challenges and stay focused on the many rewards of leadership.

This collection of 11 original in-depth accounts of qualitative research and evaluation in developing countries argues that such innovative methods offer considerable advantages over traditional methods. With examples drawn from Asia, Africa, the South Pacific, Central America and the Caribbean, each chapter focuses upon a specific method-such as qualitative interviews, fieldwork or document analysis-and considers related theoretical and practical issues. Key issues addressed include the identification of appropriate research questions; access; research ethics; practitioner research; case study evaluation; North-South collaboration and the potential of qualitative research for policy-making and theory.

This text provides an analysis of how children come to be able to understand the dynamic nature of causality - how processes take place through time. The author studies the capabilities and limitations of 7-12 year old children in order to assess their conception of evolutionary processes. His study follows on from Piaget's work on causality, and is intended to contribute to the literature on "theory of mind" and children's scientific development. The book draws on experimental studies of diachronic thinking in children and adults, and discusses the importance of a well-developed diachronic perspective for cognition.

The power of language is overwhelming and this is shown in the way in which words are used to define, portray and explain people and situations. With this in mind, then, it is interesting to note how the language of "special needs" has always been composed of words and images which foster fear, mistrust, loathing and hostility - "idiot," "imbecile" and "moron" are frequently used as terms of abuse.; Whilst there has been considerable theorizing on the psychological and sociological aspects of special education, as well as a recognition of the influence of policies and politics, there has not yet been a concerted attempt to analyze the way in which language is used to create codes and images. This general lack of interest may be because semantics seem peripheral to special education: the focus has rather been on individual case studies, teaching programmes, legislation and practice.; Jenny Corbett, however, has a particular interest in the language of special needs. Over the past few years she has explored: the ways in which new discourses have emerged to challenge those of enlightened modernity; the political correctness of special needs language in the mid-1990s; and the ways in which imagery is changing as proud labels displace the legacy of negativity. In this book the author brings together the findings of these explorations as she looks at where the language of special needs has emerged from, where it seems to be going at present and what is likely to become of it in the near future. In order to more fully understand why some learners are marginalised and given an inferior status, says Jenny Corbett, it is important to explore the way in which language has been used.

Effective change leading to school improvement is the focus of this practical text. Designed to be dipped into, or read as a whole, the contributors recount their experiences of effecting change in schools in one inner-city LEA. The story unfolds through the eyes of the project manager, the Director of Education, headteachers and project co-ordinators, and the external evaluator. Adopting a case study approach, evidence is presented of what happened in three schools investigated and the book includes contributions from students, parents and governors. The volume examines what actually works to improve and make schools more effective, and should be of interest to all those involved in any way with school improvement.

Menige keer wou hy die skryf van meningsartikels laat vaar, maar dan onthou hy Burke se woorde: die enigste ding wat nodig is vir boosheid om te seevier, is goeie mense wat stilbly ....

Halala (Ewig vir jou) Suid-Afrika bevat ‘n keur van Le Cordeur se artikels die afgelope 25 jaar en is ‘n besinning van Suid- Afrika as jong demokrasie. Dit bestryk ’n breë spektrum: van onderwys, taal, kultuur, werkloosheid, nasiebou, die jeug tot die versugting na leierskap.

Soos die inwoners van die Bo-Kaap (op die voorblad) met al sy kleure en kulture al vir eeue in vrede saam bestaan, so glo die skrywer dat Suid-Afrika ‘n tuiste bied vir al sy mense; dat Suid-Afrikaners in harmonie met mekaar wil en kan lewe; ons is immers een groot familie.

Repeated practice builds mastery, and these books provide exactly the practice students need to master the reading skills of using context clues and understanding figurative language, making inferences and drawing conclusions, finding main ideas and summarizing, and point of view and fact and opinion. The 35 reproducible pages in each book feature high-interest nonfiction reading passages with short-answer practice questions that target one of these essential reading comprehension skills. Flexible and easy to use--in school or at home--the books also include model lessons, assessments, and an answer key.

The authors of "Research as Social Change" argue in clear and accessible language that teaching, learning and research are essentially social and deeply personal activities. This is not a conventional text, for although it is about ways in which research can be used by those in various areas of professional practice, it does not simply catalog or describe conventional research methods. The book's main concerns are qualitative research, research in action (rather than in abstraction) and case study methods. Rob Walker and Michael Schratz give examples of research that are concerned with the nature of personal memories and discuss what is worth doing in reviewing research literature. Other topics covered include the social nature of perception, the uses that research can make of drawings and photographs, the emotional relationships implicit in research and research in the context of the contemporary workplace.
Walker and Schratz develop new directions and new possibilities for research and find ways of bringing together theory and practice, the personal and the social as well as organizations and their clients. It is an important resource and means of support for all who are interested in doing research but are critical of most studies that are currently available.

This text is topical internationally in studying the role, functions and effectiveness of the university/college supervisor in the over-seeing and training of the beginner teacher for the classroom. This is particularly significant for those countries introducing teacher-mentor schemes which automatically reduce the job of the HEI supervisor. This book starts to make some headway by defining the role of the external supervisor more clearly. Using case studies of actual supervisors, this text identifies the different roles of the supervisor and co-operating teacher in preparing the student.

This book presents a clear overview of the debates that surrounded the making of the 1944 Act, which affected every aspect of education in this country. It gives a detailed account of the tripartite divisions into 'three types of child' that were sanctioned in the reforms of the 1940s. At the same time, it also emphasises the idea of education as a civic project which underlay the reforms and which was such an important part of their lasting authority. The education policies of the past decade and the current attempts to shape a new education settlement need to be interpreted in a long-term historical framework and in particular, in relation to the aims and problems of the last great cycle of reform in the 1940s. This book makes an important contribution to the development of such a framework and the social history of education policy in this country.

Master today's current tax concepts and tax law with SOUTH-WESTERN FEDERAL TAXATION 2022: CORPORATIONS, PARTNERSHIPS, ESTATES & TRUSTS, 46E and accompanying professional tax software. Updates emphasize the most recent tax changes impacting corporations, partnerships, estates and trusts and financial statements. You examine updates and reforms to 2022 tax laws as well as emerging developments. Recent examples, summaries and tax scenarios clarify concepts and sharpen critical-thinking, writing and research skills. Sample exam questions from Becker C.P.A. Review also help you study. Each new book includes access to Intuit (R) ProConnect tax software, Checkpoint (R) (Student Edition) from Thomson Reuters and CNOWv2 online learning platform. Use this introduction to prepare for the C.P.A. exam or the Enrolled Agent exam, or to further your career in tax accounting, financial reporting or auditing.

Jane Addams, the founder of Hull House in Chicago, may be best known as a social activist. She was also a brilliantly critical intellectual. Implicit in her many speeches, articles, and books is a view of education as a broad process of cultural transformation and renewal, a view that remains as compelling today as when it was first presented. Addams sees education as the foundation of democracy, the basis for the free expression of ideas.

Addams's writings on education are interpreted in an enlightening bio-graphical introduction by Ellen Lagemann. After the initial publication of this work, Barbara L. Jacquette of the Delta Group, Inc., in Phoenix wrote, "Professor Lagemann has brought life and immediacy to Jane Addams's work. Better, she has given us a context that shows us that some of our most pressing issues today are simply old problems in new guises, problems for which some of the old solutions may still be of use." Gerald Lee Gutek of Loyola University of Chicago commented "Lagemann's insightful and sensitive biography reveals Addams's transformation from a reserved graduate of a small women's college into the Progressive reformer and pioneer of the settlement house movement."

The essays collected here span a significant portion of Jane Addams's life, from the time she spent in college to her founding of Hull House and beyond. Addams's constant interest in education is reflected in her writings. This book also reveals the many influences on Addams's life, including the philosopher and educator John Dewey. On Education is an important work for educators, women's studies specialists, social workers, and historians.

Written with both the cultural and moral crisis and the challenge of the future in mind, Peter Abbs's book charts an open, clear, and positive way forward for education. Divided into four sections, the first examines the true and fitting ends of education and outlines a positive conception of education as an initiation into critical enquiry and the personal art of learning. The two middle sections consider aesthetic education. Abbs confronts government approaches to arts teaching and offers an alternative dynamic paradigm within which the creativity of the culture (transmitted down the ages) and the creativity of the individual (seen as biologically given) must be combined. The outcome of this is explored, in detail, in relation to the teaching of literature, creative writing and drama. The final section offers critical appraisals of influential figures in the arts field:;Herbert Reid, the late Peter Fuller and David Holbrook.

After more than twenty years of feminist education research, policy development and innovative school practice, it seems appropriate to evaluate the impact and significance of this world wide struggle for social justice in education. At the same time, the recent restructuring of educational provision whether in the name of sexual equality or the ideologies of the New Right also requires a considered response from Those Committed To Promoting Greater Social Equality.; This Collection offers a unique opportunity to host an international forum on contemporary thinking and practice, not just within different national contexts, but for feminism more generally. ln adopting a critical feminist approach, the chapters re-establish such egalitarian traditions as radical feminism, black feminism and socialist feminism and address such themes as the interrelation between social class, race and gender and the ways these articulate with feminist educational practice.; In gathering together leading educators from five different countries all committed to the project of social transformation, this book represents the shifting concerns of the feminist theoretical debate and helps formulate feminist educational agendas more suited to the political and economic conditions which orevail in the 19905.