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Books > Business & Economics > Finance & accounting > Accounting > General

Hedgefonds - Gute Renditen Durch Risikokontrolle Und Verlustvermeidung (German, Hardcover, 2006 ed.): Klaus-Wilhelm Hornberg Hedgefonds - Gute Renditen Durch Risikokontrolle Und Verlustvermeidung (German, Hardcover, 2006 ed.)
Klaus-Wilhelm Hornberg
R1,696 Discovery Miles 16 960 Ships in 12 - 17 working days

Gute Renditen bei geringen Kursschwankungen: Konnen Hedgefonds diese Forderung der Investoren erfullen? Das Buch zeigt die Anlagestrategien und ihre Ergebnisse von Hedgefonds und schildert die Vorzuge von Dach-Hedgefonds (Fonds-in-Fonds-Strukturen). Die Daten und Argumente dieses Buches, das auf "Fachchinesisch" verzichtet und sich auf kompakte Darstellungen konzentriert, werden dem Anleger eine wichtige Entscheidungshilfe sein."

The History and Tradition of Accounting in Italy (Paperback): David Alexander, Stefano Adamo, Roberto Pietra, Roberta Fasiello The History and Tradition of Accounting in Italy (Paperback)
David Alexander, Stefano Adamo, Roberto Pietra, Roberta Fasiello
R1,217 Discovery Miles 12 170 Ships in 12 - 17 working days

Italian accounting has a long and honourable tradition of theoretical and applied analysis of the accounting and reporting function, perceived and defined much more broadly than in the Anglo-Saxon tradition. The high point of this perhaps, is the creation of what is known as Economia Aziendale (EA). The antecedents, genesis and later developments are presented here in detail by highly knowledgeable specialists in the field. EA takes as a prerequisite the necessity of the business (entity/azienda) to ensure its own long-run survival. This requires that the necessary resources are retained and preserved, so operating capital maintenance, by definition future-oriented, is essential. It requires a focus on the particular business organization, entity-specific and consistent with today's notion of the business model. Entity-specific information relevant to current and future cash flows is a necessary pre-requisite for ensuring long-run survival, which historical cost accounting, or fair value (being market-specific not entity-specific) satisfactorily achieve. Flexibility of valuation and of reporting, always relevant to the specific asset at the specific time in the specific place, is a necessary condition for effective management. This is exactly the focus of EA and its analysis and tradition. Scholars and advanced students of international regulation and accounting, as well as accounting history, will find this an invaluable guide to a vibrant, scholarly tradition of great practical relevance today.

Balanced Scorecard in Versicherungen - Strategien Erfolgreich in Der Praxis Umsetzen (German, Hardcover, 2003 ed.): Frank... Balanced Scorecard in Versicherungen - Strategien Erfolgreich in Der Praxis Umsetzen (German, Hardcover, 2003 ed.)
Frank Romeike
R1,837 Discovery Miles 18 370 Ships in 10 - 15 working days

Das Buch beschreibt erstmals ein Konzept zur Einfuhrung einer Balanced Scorecard in der Praxis, das die Risikodimension im Versicherungsunternehmen berucksichtigt und gleichzeitig als Fruhwarnsystem genutzt werden kann."

Accounting Ethics (Paperback): I. Stuart Accounting Ethics (Paperback)
I. Stuart
R1,192 Discovery Miles 11 920 Ships in 12 - 17 working days

Balancing both technical proficiency and ethical sensibility, Accounting Ethics provides a decision model approach to accounting, aiding both student comprehension and supporting the instructor in emphasizing the key elements of the decision process that shapes the technically and ethically competent professional accountant. * Includes a decision model which guides students through the process of ethical decision making. * Emphasizes the individual accountant s decision making on both technical and ethical matters. * Provides a focus on technical competencies and teaches students how to apply their knowledge through the provision of exercises and cases. * Author team includes a blend of skills and experience: a philosopher, an accountant and an expert in business ethics. * Strong pedagogical framework that includes study questions, review lists of chapter take-ways , and review checklists of key ideas. * Provides an international perspective on fraud issues.

Accounting Regulation in Japan - Evolution and Development from 2001 to 2015 (Hardcover): Masatsugu Sanada, Yoshihiro Tokuga Accounting Regulation in Japan - Evolution and Development from 2001 to 2015 (Hardcover)
Masatsugu Sanada, Yoshihiro Tokuga
R1,496 Discovery Miles 14 960 Ships in 12 - 17 working days

Little has been published on accounting standards in Japan and how they have developed. The purpose of this study is to construct a historical narrative of the interplay between accounting standards in Japan and theories of regulation. The authors demonstrate that delegation of the authority for accounting standard setting to the private sector in Japan is incomplete, and thus, the role of the public sector remains important. In the discussion about IFRS implementation in Japan, the movement in the United States, industry opinions, and ideological conflict between fair value versus historical cost play important roles. These elements combined led to the ambiguous coexistence of four sets of accounting standards in Japan. First, by using an explaining-outcome process-tracing method, the authors examine how these sets of standards occurred and explore the significance of each. Second, they deliver an explanation of this unique coexistence through the lens of theories of regulation. In doing so, they provide an overview of the history of the recent development of accounting regulation in Japan and offer an up-to-date response to current affairs or policy debates in Japan that have been rapidly changing. Providing a rare insight into accounting regulation in Japan, an IFRS non-application country, this concise text will be of great interest to researchers and advanced students in international accounting and accounting regulation.

Researching Accounting Education - Australian Contributions (Paperback): Richard M.S. Wilson Researching Accounting Education - Australian Contributions (Paperback)
Richard M.S. Wilson
R1,019 Discovery Miles 10 190 Ships in 12 - 17 working days

There is no doubt that accounting education scholarship and research in Australia is not only thriving, but is amongst the best in the world. Nor is there any doubt that Australian scholars in this field punch well above their weight within the international arena. This book is not derived from a conventional special issue (i.e. one focussing on a specific theme, such as audit education, communication in accounting education, or the interface between accounting education and professional training). Instead, it presents a collection of leading edge contributions to accounting education research from Australian scholars on topics which have international relevance. These topics reflect the typical breadth of research in this field being undertaken in Australia - including coverage of students' conceptions of accounting work, the impact of entry mode on accounting students' approaches to learning, listening skills in accounting practice, and student's performance in online accounting courses. Taken together, the contents of this book will help to enhance the educational base of accounting practice by providing guidance to educators in improving their pedagogic practice. This book was originally published as a special issue of Accounting Education: an international journal.

Kosten- und Leistungsrechnung fur Dummies 2e (German, Paperback, 2. Auflage): M Griga Kosten- und Leistungsrechnung fur Dummies 2e (German, Paperback, 2. Auflage)
M Griga
R645 Discovery Miles 6 450 Out of stock

Die Kosten- und Leistungsrechnung hat es in sich. Aber wer sich mit dem internen Rechnungswesen beschAftigt, kommt an ihr nicht vorbei. Der Autor nimmt WortungetA1/4men wie Plankostenrechnung oder KostentrAgerzeitrechnung den Schrecken und fA1/4hrt Sie in die traditionelle Kostenrechnung mit Betriebsabrechnungsbogen und Kalkulation ein. In diesem Buch finden Sie eine A bersicht A1/4ber alle Kostenrechnungssysteme bis zum Activity-Based-Costing. NatA1/4rlich werden auch alle Methoden des Kostenmanagement mit Behavioral Accounting und den Principal-Agent-Modellen vorgestellt.

Accounting Reform in Transition and Developing Economies (Hardcover, 2009 ed.): Robert W. McGee Accounting Reform in Transition and Developing Economies (Hardcover, 2009 ed.)
Robert W. McGee
R5,947 R4,376 Discovery Miles 43 760 Save R1,571 (26%) Ships in 12 - 17 working days

The editor has assembled a stellar group of experts to address such topics as: accounting reform in Russia, Ukraine, Estonia, Armenia, Serbia, China, and Spain; accounting education and development of the accounting profession in several transition economies; and corporate governance issues in the developing world.

Finance Transformation - Strategien, Konzepte und Instrumente (German, Hardcover, 2008 ed.): Frank Keuper, Fritz Neumann Finance Transformation - Strategien, Konzepte und Instrumente (German, Hardcover, 2008 ed.)
Frank Keuper, Fritz Neumann
R2,209 Discovery Miles 22 090 Ships in 12 - 17 working days

Keuper/Neumann analysieren den Einsatz von Treasury-Instrumenten, -Konzepten und -Strategien in Industrieunternehmen, Banken und Versicherungen. Zur Veranschaulichung tragt aktuelles Wissen renommierter Unternehmen wie BMW, Deutsche Post World Net, ebay, Metro Real, T-Punkt Vertriebsgesellschaft etc. bei.

Approaches to Environmental Accounting - Proceedings of the IARIW Conference on Environmental Accounting, Baden (near Vienna),... Approaches to Environmental Accounting - Proceedings of the IARIW Conference on Environmental Accounting, Baden (near Vienna), Austria, 27-29 May 1991 (Paperback, Softcover reprint of the original 1st ed. 1993)
Alfred Franz, Carsten Stahmer
R2,865 Discovery Miles 28 650 Ships in 10 - 15 working days

It is really no longer necessary to stress the importance of availing of sound statistical information on the environment. Originally .limited to circles of insiders and experts this message has now fully reached political decision makers and the general public at large. In this procedure macro-economics has - sumed a particular role, e.g. when evaluating related financial implications but also when propagating alarming overall figures on the harm this generation is doing to our environment. Accordingly, the need is o >vious to further promote the development of international standards and - operation in the field of environment statistics in general and environmental economic accounts in p- ticular. Therefore, the AiJstrian Statistical Society (ASS) together with the Austrian Central Statistical Office (ACSO) with pleasure hosted the IARIW Special Conference on Environmental Economic Accounts, in May 1991. These institutions are similarly pleased that now this publication on the proceedings of this Conference can be presented. They connect this with grateful thanks to all those who contributed to the successful completion of this work, in particular the authors and the editors. The impression seems warranted that the outcome of this coordinated overall endeavour was more than just better mutual understanding, viz. something like an increasing consciousness of the common - nominator tending to expand.

Controlling Produktbegleitender Dienstleistungen - Methoden Und Praxisbeispiele Zur Kosten- Und Erloessteuerung (German,... Controlling Produktbegleitender Dienstleistungen - Methoden Und Praxisbeispiele Zur Kosten- Und Erloessteuerung (German, Hardcover, 2003 ed.)
Steffen Kinkel, Petra Jung Erceg, Gunter Lay
R2,311 Discovery Miles 23 110 Ships in 10 - 15 working days

Fur produzierende Unternehmen wird es zunehmend wichtig, als kompletter Problemloser fur die Kunden aufzutreten. Zentrales Element einer solchen Strategie ist die Erweiterung des Angebots um produktbegleitende Dienstleistungen. Greifen Industriebetriebe diese Differenzierungsoption aktiv auf, dann stellt sich die Frage nach dem Erfolgsbeitrag dieser Leistungen. Erweisen sie sich als Kostenfalle, da die Kunden kostenfreie Serviceleistungen erwarten und sich die erhofften Kundenbindungseffekte nicht einstellen? Oder versprechen sie hohere Renditen, als sie sonst auf den gesattigten Produktmarkten heute noch erzielbar sind? Die Autoren stellen in der Praxis erprobte Instrumente vor, wie sich die Kosten und Erlose produktbegleitender Dienstleistungen richtig ermitteln und zielorientiert steuern lassen. Ein Buch fur Praktiker in Industriebetrieben ebenso wie fur Wissenschaftler, die sich mit industriellen Serviceleistungen beschaftigen.

"

What Every Engineer Should Know about Accounting and Finance (Hardcover): Shim What Every Engineer Should Know about Accounting and Finance (Hardcover)
Shim
R2,490 Discovery Miles 24 900 Ships in 12 - 17 working days

Presents the fundamental finance and accounting processes, methods, strategies and terminology necessary for engineers and engineering managers to interpret financial data properly - examining topics such as cost and break-even analysis, the time value of money, financial ratios and discounted cash flow techniques. The information is designed to enable engineers and project managers to prepare, appraise, evaluate and approve financial plans to accomplish specific departmental and company objectives.

Kulturwandel bei den Banken - Wege zu Ethik und Verantwortung im Kreditgewerbe (German, Hardcover, 2013 ed.): Klaus Leusmann Kulturwandel bei den Banken - Wege zu Ethik und Verantwortung im Kreditgewerbe (German, Hardcover, 2013 ed.)
Klaus Leusmann
R1,229 Discovery Miles 12 290 Ships in 10 - 15 working days

Ziel dieses Buches ist es nicht, die Verfehlungen mit entsprechendem Entsetzen aufzulisten, weil das schon hinreichend geschehen und die AEnderungsnotwendigkeit in der Gesellschaft und in der Branche erkannt wurde. Vielmehr wird versucht, anhand von Beispielen die Krafte und Mechanismen bei den Handelnden zu analysieren und zu verstehen, die zu diesen Entwicklungen gefuhrt haben, um darauf aufbauend Ansatze fur eine Loesung vorzuschlagen. Da die Wirtschaft als dienendes Mittel von Menschen fur die Menschen entwickelt wurde, koennen bei der Loesung derartiger Grundsatzfragen die Wirtschaftswissenschaften nicht ohne wesentliche Anleihen bei den Sozialwissenschaften, wie der Philosophie oder der Psychologie auskommen. Der Fokus bei der Entwicklung der Loesungsansatze liegt nicht darauf, durch die Weiterentwicklung eines immer umfassenderen Regelwerks das zu verbieten, was ex post als illegitim identifiziert und beklagt wurde, sondern die unglaubliche Kreativitat einer sozialen Marktwirtschaft und des freien Unternehmertums in ihrem eigenen Interesse darauf zu lenken, die Komponenten eines nachhaltigen, den beteiligten Menschen dienenden Erfolges im Kerngeschaft (und weniger bei der Stiftung von Parkbanken und der Foerderung von sozialen Projekten) fur sich zu entdecken und ihre Kultur, Ziele und Steuerung darauf hin auszurichten. Die Funktion der staatlichen Ordnungsmacht wird dabei vor allem im Setzen der zwingend erforderlichen Rahmenbedingungen gesehen. Dieses Buch ist auf der Basis von Erfahrungen sowie diverser wissenschaftlicher Literatur von einem Praktiker fur die Praxis geschrieben worden. Es zielt darauf ab, einen wirklichen, tiefgreifenden Kulturwandel aus der Praxis heraus anzuregen und umzusetzen, auch durch kreative Prozesse und Initiativen von unten.

European Accountancy Yearbook 1992/93 (Paperback, Softcover reprint of the original 1st ed. 1992): Ellen Rocco European Accountancy Yearbook 1992/93 (Paperback, Softcover reprint of the original 1st ed. 1992)
Ellen Rocco
R1,523 Discovery Miles 15 230 Ships in 10 - 15 working days

European Accountancy Yearbook is the first annual reference work to focus on the emerging Pan-European accounting scene. Following numerous international mergers and syndicate formations large accountancy firms are competing to provide services to international corporations and businesses with cross-border trade. The Yearbook provides a one-stop reference source allowing financial directors of these companies to find out which accountancy firms are providing what services and where. It will also provide great assistance to other accountancy and financial services organisations to evaluate the state of the fast growing European market, and to assess competitors or possible partners. The Yearbook includes profiles of all the major firms showing the international coverage, their services offered, fee income, partners, branch offices, etc. In addition the Yearbook includes invaluable reference data such as country by country accountancy scene overview, corporate tax rates, E.C. directives, etc.

The Complete CPA Reference (Paperback, 5th Revised edition): N Dauber The Complete CPA Reference (Paperback, 5th Revised edition)
N Dauber
R1,464 Discovery Miles 14 640 Ships in 12 - 17 working days

The newly updated fast-reference problem solver

"The Complete CPA Desk Reference"--the convenient, comprehensive reference professionals have relied on for nearly fifteen years--is now updated in a new Fifth Edition to give today's busy executives and accountants the helpful information they need in a quick-reference format. Packed with practical techniques and rules of thumb for solving day-to-day accounting issues, the new edition helps you quickly pinpoint what to look for, what to watch out for, what to do, and how to do it. In an easy-to-use Q & A format, it covers such useful topics as IFRS standards, internal control over financial reporting financial measures, ratios, and procedures.Includes complete coverage of the Risk Assessment Auditing Standards and Standards of the PCAOBIncorporates Accounting Standards Codification (ASC) throughout the bookAdds new chapters on professional ethics and quality controls for CPA firmsFeatures a new section on International Financial Reporting Standards (IFRS)

Packed with checklists, samples, and worked-out solutions to a variety of accounting problems, this reliable reference tool is a powerful companion for the complex, ever-changing world of accounting.

Financial Reporting - The Theoretical and Regulatory Framework (Paperback, 2nd Ed. 1990): David Alexander Financial Reporting - The Theoretical and Regulatory Framework (Paperback, 2nd Ed. 1990)
David Alexander
R1,524 Discovery Miles 15 240 Ships in 10 - 15 working days
The Concise Guide to Accounting Standards (Paperback, 2nd Ed. 1991): Roy Dodge Fcca The Concise Guide to Accounting Standards (Paperback, 2nd Ed. 1991)
Roy Dodge Fcca
R1,448 Discovery Miles 14 480 Ships in 10 - 15 working days
Beyond Perceptions, Crafting Meaning (Hardcover): Cheryl R Lehman Beyond Perceptions, Crafting Meaning (Hardcover)
Cheryl R Lehman
R2,637 Discovery Miles 26 370 Ships in 12 - 17 working days

Researching accounting's participation in financial regulation, banking practices, managerial incentives and environmental disclosures this volume presents scholarly work adopting interdisciplinary approaches in auditing and accountability realms. Although conceptually accounting enhances public spheres and contributes to constraining overarching power, researchers question whether in practice accounting supports responsible activities. Among the provocations offered, authors ask: what is material? How are decisions to foster environmental protection best motivated? What is a set of public policies and practices by which responsible actions can be defined and fraud minimized? Questioning accounting as rational in how policy is established the authors delve into accounting interactions and conflicts. Their perspectives and insights enrich our understanding of accounting policies, organizations and relationships dismissing separate worlds of social, economic and political factors. Their research illustrates how dichotomies of private versus public and legal versus moral obscure important connections.

Trendberichte zum Controlling - Festschrift fur Heinz Lothar Grob (German, Hardcover, 2004 ed.): Frank Bensberg, Jan Vom... Trendberichte zum Controlling - Festschrift fur Heinz Lothar Grob (German, Hardcover, 2004 ed.)
Frank Bensberg, Jan Vom Brocke, Martin B Schultz
R3,438 Discovery Miles 34 380 Ships in 12 - 17 working days

Das Controlling hat sich im letzten Jahrzehnt in Theorie und Praxis kontinuierlich weiterentwickelt. Um auch zukA1/4nftigen Anforderungen gerecht werden zu kAnnen, muss es frA1/4hzeitig relevante Entwicklungstendenzen aufgreifen. Dieses Buch mit 28 BeitrAgen renommierter Autoren aus Theorie und Praxis zeigt Trends auf, die dem Controlling heute die notwendigen Impulse fA1/4r die Zukunft geben. Aufbauend auf konzeptionellen Fragestellungen zur theoretischen Ausrichtung des Controllings thematisiert das Werk innovative Controllinginstrumente und deren praktische Anwendung. Ein weiterer Schwerpunkt wird auf die Gestaltung und Nutzung von Informationssystemen fA1/4r die Zwecke des Controllings gelegt.

Banken Auf Der Suche Nach Strategischem Profil - Beitrage Des Duisburger Banken-Symposiums (German, Hardcover, 2006 ed.): Hans... Banken Auf Der Suche Nach Strategischem Profil - Beitrage Des Duisburger Banken-Symposiums (German, Hardcover, 2006 ed.)
Hans Tietmeyer, Bernd Rolfes
R1,537 Discovery Miles 15 370 Ships in 12 - 17 working days

Vor dem Hintergrund anhaltender Diskussionen um die strukturellen Gegebenheiten tritt die Suche nach ertragsgetriebenen Losungen bei Banken in den Vordergrund. Auf einem zunehmend internationaler werdenden Markt greifen Ideen nach der Herausbildung klarer Konturen um sich und das strategische Profil einer Bank gewinnt an Bedeutung. In diesem Buch stellen namhafte und qualifizierte Experten aus den Bereichen Kreditgewerbe, Bankenaufsicht und Politik Strategien zur erfolgreichen Losung aktueller Herausforderungen im Bankenmarkt vor.
"

Sueno Americano Peligro De Muerte - No, Mas Muertes Por Rio, Mar, Montanas, Desierto, Desaparecidos.Ya Basta. Hazlo De La... Sueno Americano Peligro De Muerte - No, Mas Muertes Por Rio, Mar, Montanas, Desierto, Desaparecidos.Ya Basta. Hazlo De La Manera Legal. Lo Que Debes Saber De Una Visa De Trabajo, Lo Que Debes Saber De Una Visa De Turista, Lo Que Debes Saber De Una Visa De Estudiante. (Spanish, Hardcover)
Ruben Orta
R589 R487 Discovery Miles 4 870 Save R102 (17%) Ships in 10 - 15 working days
Accounting and Auditing Research and Databases - Practitioner's Desk Reference (Hardcover): T.R. Weirich Accounting and Auditing Research and Databases - Practitioner's Desk Reference (Hardcover)
T.R. Weirich
R1,787 Discovery Miles 17 870 Ships in 12 - 17 working days

The easy-to-use, do-it-yourself desk accounting and auditing research database

FASB's online GAAP Codification system. The convergence of U.S. GAAP and International Financial Reporting Standards. EDGAR filing and research system. RIA Checkpoint and CCH. Accounting professionals and practitioners need to understand these research databases to reach solutions and achieve maximum results for the organization. Highlighting each pertinent database, Accounting and Auditing Research Databases shows you how to conduct research using a host of databases including RIA, CCH, AICPA's Online Library, FASB Codification, GARS, and eIFRS.Highlights each specific databaseStep-by-step guidance to research resourcesExplains how to conduct research using databases including AICPA's Online Library, FASB Codification, and eIFRSEnables you to understand accounting and auditing research to reach solutions

"Accounting and Auditing Research & Databases: A Practitioner's Desk Reference" focuses on the practical aspects of professional accounting and auditing research with step-by-step guidance to research resources to provide you with the skills you need to improve within yourorganization.

Accountancy - AIB Textbook (Hardcover, 1985 ed.): R. Bryant Accountancy - AIB Textbook (Hardcover, 1985 ed.)
R. Bryant
R2,979 Discovery Miles 29 790 Ships in 10 - 15 working days

The Banking and Finance Series has been written for students who are preparing for the Associateship of the Institute of Bankers. The structure of the series follows the syllabus closely. Although the emphasis is on the Institute of Bankers' examinations the series is also relevant to students for other professional examinations such as the different Accountancy Bodies, Chartered Secretaries, Diploma in Public Administration, undergraduate business courses, BTEC, BEC, HND, DMS, Stock Exchange courses, Association of Corporate Treasurers, Institute of Freight Forwarders, Institute of Export. May 1985 Brian Kettell Series Editor xi This book is dedicated by Roger Bryant to his mother Acknowledgements The author is indebted to the following for permission to reproduce previously published material: The Chartered Association of Certified Accountants for reproduction of past examination papers and material from articles by the author which first appeared in The Student Newsletter. The Centre for Interfirm Comparisons for reproduction of the pyramid in Chapter 9. The Institute of Chartered Accountants in England and Wales for reproduction of Accounting Standards and material which first appeared in continuing professional education courses, of which the present author was Joint Technical Author. The Institute of Bankers for reproduction of past examination papers, and material from articles by the author which first appeared in The Journal of the Institute of Bankers. He is also grateful to John Argenti for permission to summarise in Chapter 14 sections of his book Corporate Collapse: Causes and Symptoms

Praxishandbuch Mittelstandsfinanzierung - Mit Leasing, Factoring & Co. Unternehmerische Potenziale Ausschoepfen (German,... Praxishandbuch Mittelstandsfinanzierung - Mit Leasing, Factoring & Co. Unternehmerische Potenziale Ausschoepfen (German, Hardcover, 2008 ed.)
Manfred Goeke
R1,868 Discovery Miles 18 680 Ships in 10 - 15 working days

Praktiker aus der Finanzindustrie geben geldwerte Tipps zu allen wichtigen Finanzierungsquellen fur den Mittelstand - vom klassischen Kredit uber Leasing, Factoring und Mezzanine-Kapital bis hin zu staatlichen Forderungsmoglichkeiten."

Dialog-Center-Loesungen Fur Banken - Strategien Und Praxis (German, Hardcover, 2006 ed.): Detlef Effert, Markus Wunder Dialog-Center-Loesungen Fur Banken - Strategien Und Praxis (German, Hardcover, 2006 ed.)
Detlef Effert, Markus Wunder
R1,545 Discovery Miles 15 450 Ships in 12 - 17 working days

Dialog-Center-Losungen sind fur Banken und Sparkassen kein Trend mehr, sondern eine notwendige Strategie zur effektiven Kommunikation und Abwicklung von Service und Vertrieb. Noch heute werden in der - gel zuerst Telefon-Services aus unterschiedlichen Motiven installiert. Te- fonzentralen werden integriert, die Offnungszeiten ausgeweitet auf 7.30 bis 18.00 Uhr (durchgehend) oder 20.00 Uhr und damit dem Handel an- passt. Uberwiegend sind reine Servicetatigkeiten die Aufgabe des Te- fon-Personals, die sich zu 75 Prozent auf rund 15 Anrufgrunde von K- den beschranken. Weitgehend eingeburgert hat sich der Begriff kling- lose Filiale . Hier wollen Banken und Sparkassen aufgrund einer neuen Filialorganisation Servicegesprache aus den Filialen heraus haben und moglichst Termin- oder Ruckrufvereinbarungen mit den Kunden abst- men. Banken, die traditionell keine oder nur wenige Filialen haben, kommuniz- ren mit ihren Kunden notwendigerweise auch bei Beratungen per Telefon. Beratungen gehoren jedoch bei den meisten Filialbanken nicht zur Stra- gie eines Telefon-Service-Centers (im Sprachgebrauch als Call-Center de- niert). Angefangen in grosserem Stil hat alles 1985. Die GTM-Unternehme- gruppe aus Hamm (Westfalen) installierte das erste Vertriebs- und S- vice-Center bei der Raiffeisen Bezirksbank Wolfsberg (Karnten) im Lava- tal. Heute gehort die Bank zur Hypo Alpe Adria Bank. Aktives Telefonm- keting mit 8 x 25-Prozent-Kraften zur Terminvereinbarung fur Privat- und Firmenberater sowie sechs Mitarbeiterinnen fur den Inbound-Bereich sorgten fur ein ganz neues Vertriebsgefuhl bei Mitarbeitern und Kunden. Seitdem durften im deutschsprachigen Raum etwa 500 Telefon-Service- Center bei Banken und Sparkassen entstanden sein. Handel, Industrie, Krankenkassen und viele Dienstleister haben Banken seitdem uberholt."

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