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Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > Telephone technology > General

Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens (Paperback): Sam B... Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens (Paperback)
Sam B Edwards III, Diogo Santos
R3,899 Discovery Miles 38 990 Ships in 18 - 22 working days

Countries at different points of development are affected differently by shifts in the ability to access information. These changes require the action of governments to cope in order to preserve accountability and information access. The progression of these changes could vary between countries based on the level of development. Digital Transformation and Its Role in Progressing the Relationship Between States and Their Citizens is a cutting-edge research publication that examines the relationship between government and citizens especially regarding accountability, communication, and access to information. Featuring a wide range of topics such as electoral reform, free speech, and citizen empowerment, this book is ideal for policymakers, researchers, legal professionals, activists, government employees, and academicians.

Quantified - Biosensing Technologies in Everyday Life (Paperback): Dawn Nafus Quantified - Biosensing Technologies in Everyday Life (Paperback)
Dawn Nafus; Contributions by Mette Kragh-Furbo, Adrian Mackenzie, Maggie Mort, Celia Roberts, …
R1,157 Discovery Miles 11 570 Ships in 18 - 22 working days

What is at stake socially, culturally, politically, and economically when we routinely use technology to gather information about our bodies and environments? Today anyone can purchase technology that can track, quantify, and measure the body and its environment. Wearable or portable sensors detect heart rates, glucose levels, steps taken, water quality, genomes, and microbiomes, and turn them into electronic data. Is this phenomenon empowering, or a new form of social control? Who volunteers to enumerate bodily experiences, and who is forced to do so? Who interprets the resulting data? How does all this affect the relationship between medical practice and self care, between scientific and lay knowledge? Quantified examines these and other issues that arise when biosensing technologies become part of everyday life. The book offers a range of perspectives, with views from the social sciences, cultural studies, journalism, industry, and the nonprofit world. The contributors consider data, personhood, and the urge to self-quantify; legal, commercial, and medical issues, including privacy, the outsourcing of medical advice, and self-tracking as a "paraclinical" practice; and technical concerns, including interoperability, sociotechnical calibration, alternative views of data, and new space for design. Contributors Marc Boehlen, Geoffrey C. Bowker, Sophie Day, Anna de Paula Hanika, Deborah Estrin, Brittany Fiore-Gartland, Dana Greenfield, Judith Gregory, Mette Kragh-Furbo, Celia Lury, Adrian Mackenzie, Rajiv Mehta, Maggie Mort, Dawn Nafus, Gina Neff, Helen Nissenbaum, Heather Patterson, Celia Roberts, Jamie Sherman, Alex Taylor, Gary Wolf

Broadband networks in the Middle East and North Africa - accelerating high-speed internet access (Paperback): Natalija... Broadband networks in the Middle East and North Africa - accelerating high-speed internet access (Paperback)
Natalija Gelvanovska, World Bank, Michel Rogy
R916 Discovery Miles 9 160 Ships in 18 - 22 working days

Just as the steam engine was the driving force behind the Industrial Revolution, today, broadband Internet is seen as critical to the transition of knowledge-intensive economies across the world. As a general purpose technology, broadband Internet is considered a fundamental driver of economic growth and social development, releasing the innovative potential and energy of previously disenfranchised members of the population. Many of the countries in the Middle East and North Africa region (MENA) now recognize that broadband Internet is crucial to their efforts to reduce poverty and create job opportunities, especially for their young populations and for women. Broadband Networks in the Middle East and North Africa re-emphasizes the important contribution that broadband Internet can make and assesses the status of existing nfrastructure in at least 18 MENA countries. While there is significant potential across the region, the take-up of broadband Internet has been slow and the price of broadband service is high in many countries. In large part, this stems from market structures that, too often, reflect the past when telecommunications were treated as a monopoly utility service. The report finds that there are gaps in infrastructure regionally with no connectivity between neighboring countries in some cases. Similarly, there are gaps within countries exacerbating the (digital) divide between rural and urban areas. "Broadband Networks in the Middle East and North Africa" examines the regulatory and market bottlenecks that are hampering the growth of the Internet in these and other MENA countries: the five North African countries (Algeria, Egypt, Morocco, Libya, Tunisia); the six Mashreq countries (the Islamic Republic of Iran, Iraq, Jordan, Lebanon, Syria, and the West Bank and Gaza economy); the six Gulf countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, the United Arab Emirates); and Djibouti and the Republic of Yemen. Last, the report provides policy and regulatory options for increasing effective use of existing fixed and mobile infrastructure as well as alternative infrastructure networks such as power grids and railroads. It explains the benefits of effective cross-sector infrastructure construction frameworks, highlighting the need to adjust market structures to foster competitive behavior among service providers to bring down prices and stimulate the demand for value-added services to drive future broadband development.

Digital Crossroads - Telecommunications Law and Policy in the Internet Age (Paperback, second edition): Jonathan E.... Digital Crossroads - Telecommunications Law and Policy in the Internet Age (Paperback, second edition)
Jonathan E. Nuechterlein, Philip J. Weiser
R1,216 Discovery Miles 12 160 Ships in 18 - 22 working days

A thoroughly updated, comprehensive, and accessible guide to U.S. telecommunications law and policy, covering recent developments including mobile broadband issues, spectrum policy, and net neutrality. In Digital Crossroads, two experts on telecommunications policy offer a comprehensive and accessible analysis of the regulation of competition in the U.S. telecommunications industry. The first edition of Digital Crossroads (MIT Press, 2005) became an essential and uniquely readable guide for policymakers, lawyers, scholars, and students in a fast-moving and complex policy field. In this second edition, the authors have revised every section of every chapter to reflect the evolution in industry structure, technology, and regulatory strategy since 2005. The book features entirely new discussions of such topics as the explosive development of the mobile broadband ecosystem; incentive auctions and other recent spectrum policy initiatives; the FCC's net neutrality rules; the National Broadband Plan; the declining relevance of the traditional public switched telephone network; and the policy response to online video services and their potential to transform the way Americans watch television. Like its predecessor, this new edition of Digital Crossroads not only helps nonspecialists climb this field's formidable learning curve, but also makes substantive contributions to ongoing policy debates.

Telephone Interpreting - A Comprehensive Guide to the Profession (Paperback): Nataly Kelly Telephone Interpreting - A Comprehensive Guide to the Profession (Paperback)
Nataly Kelly
R685 R644 Discovery Miles 6 440 Save R41 (6%) Ships in 18 - 22 working days

While it may be a new concept for many readers, telephone interpreting has been successfully used to enable speakers of different languages to communicate for more than three decades. With time, the field has evolved to ensure that high levels of quality can be obtained, both in terms of connectivity and quality of interpretation. However, in spite of its 30-year history and widespread use throughout the world, very little has been written about telephone interpreting. In this, the first book devoted entirely to the subject, the author provides readers with long-awaited transparency and insight into the field, in order to promote the highest possible standards of quality. The publication serves as a practical guide for interpreters, a resource for educators, a reference text for researchers and a comprehensive handbook for consumers of interpreting services everywhere.
This book provides readers with a fascinating in-depth view into the world of remote interpretation via telephone. The first publication devoted exclusively to the topic, this book offers a wealth of information for interpreters, educators, training professionals and consumers of interpreting services within the realms of health care, legal services, public safety, finance, social services, insurance and numerous other industries where telephone interpreting services are used. Through the model code of ethics and standards of practice included in the book, readers can gain a better understanding of the levels of quality that can be obtained through telephone interpretation. Numerous role-play scenarios are also included to facilitate telephone interpreting practice.

Hacking Voip (Paperback): Himanshu Dwivedi Hacking Voip (Paperback)
Himanshu Dwivedi
R1,238 Discovery Miles 12 380 Ships in 18 - 22 working days

Voice over Internet Protocol (VoIP) networks have freed users from the tyranny of big telecom, allowing people to make phone calls over the Internet at very low or no cost. But while VoIP is easy and cheap, it's notoriously lacking in security. With minimal effort, hackers can eavesdrop on conversations, disrupt phone calls, change caller IDs, insert unwanted audio into existing phone calls, and access sensitive information. Hacking VoIP takes a dual approach to VoIP security, explaining its many security holes to hackers and administrators. If you're serious about security, and you either use or administer VoIP, you should know where VoIP's biggest weaknesses lie and how to shore up your security. And if your intellectual curiosity is leading you to explore the boundaries of VoIP, Hacking VoIP is your map and guidebook. Hacking VoIP will introduce you to every aspect of VoIP security, both in home and enterprise implementations. You'll learn about popular security assessment tools, t

The Telephone Gambit - Chasing Alexander Graham Bell's Secret (Paperback): Seth Shulman The Telephone Gambit - Chasing Alexander Graham Bell's Secret (Paperback)
Seth Shulman
R487 Discovery Miles 4 870 Ships in 18 - 22 working days

Throughout his career, Alexander Graham Bell, one of the world's most famous inventors, was plagued by a secret: he stole the key idea behind the invention of the telephone. While researching at MIT, science journalist Seth Shulman scrutinized Bell's journals and within them found the smoking gun: a hint of deeply buried historical deception. Delving further into Bell's life, Shulman unearthed the surprising story behind the telephone, a tale of romance, corruption, and unchecked ambition.

OSI Reference Model for Telecommunications (Paperback): Debbra Wetteroth OSI Reference Model for Telecommunications (Paperback)
Debbra Wetteroth
R1,311 Discovery Miles 13 110 Ships in 18 - 22 working days

OSI IN THE VOICE ENVIRONMENT


HERE’S STRAIGHTFORWARD EXPLANATIONS OF THE OSI LAYERS AND THEIR RELATIONSHIP TO TELECOM SERVICE AND EQUIPMENT. WHETHER YOU NEED ANWERS ON HARDWARE, SOFTWARE, ERROR CONTROL OR INTERFACES, LOOK INSIDE FOR BASIC FACTS AND HOW TO MANAGE THOSE CRITICAL “SPECIAL CIRCUMSTANCES”


The OSI (Open System Interconnection) Reference Model is a cornerstone of modern network design. Although the OSI model has become almost synonymous with data communications, it serves the public switched telephone network (PSTN) as well and is a productive way to organize and teach the building blocks of telecom systems.


In OSI Reference Model for Telecommunications, hands-on expert Debbra Wetteroth provides telecom staffers the information they need to gain a working knowledge of this essential telecom service architecture and equipment. Her style that breaks down the barriers between data and voice vocabularies. This quick reference to the OSI model puts the data you need everyday at your fingertips.


Look inside for an understandable schematics of:

* Mapping PSTN functions to OSI

* The basics of successful data transmissions

* What OSI is and does

* The components that make up OSI

* OSI “common knowledge” (the kind that’s not always so common), such as numbering system, signaling rates, and noise distortion data

* A detailed description of Layers 1 to 3 and a thorough review of the Transport Layer. For each layer, you’ll learn roles, functions, definitions, and more


This unique volume will prove invaluable to telecommunications technicians, field supervisors, switch managers, network analysts, network designers, and anyone else who needs detailed explanation of the many components of OSI.




Wireless Messaging Demystified - SMS, EMS, MMS, IM and Others (Paperback): Donald J. Longueuil Wireless Messaging Demystified - SMS, EMS, MMS, IM and Others (Paperback)
Donald J. Longueuil
R1,353 R1,126 Discovery Miles 11 260 Save R227 (17%) Ships in 18 - 22 working days

Wireless Messaging
* It’s “instant messaging” anywhere you go
* For cell phones, PDAs and pagers
* Great for corporate and individual users alike
* Less expensive than phone calls
* A worldwide success story!

UNDERSTAND WHY WIRELESS MESSAGING IS THE NEXT COMMUNICATIONS PHENOMENON

A booming worldwide craze—with more than 850 million messages exchanged during one month in the U.K. alone—wireless messaging, like SMS, EMS, and MMS, is now ready to conquer the U.S. market. This guide for telecom professionals tells you what you want to know about wireless messaging without getting mired in technical details. From mobile e-commerce applications, technical and architectural components, and the standards that have made SMS a success abroad, Wireless Messaging Demystified provides the vital details you want.

You must read this book if—
* You want the hows, whys, and wherefores of i-mode’s conquest of Japan and SMS’s triumph around the globe
* You need to know how SMS fits with IM and other emerging wireless messaging technologies
* You want to discover profitable mobile e-commerce applications from automatic meter reading to getting a soda from a vending machine
* You desire details on development, implementation, and rollout of EMS and MMS for the general population and the enterprise
* You require answers on privacy, and how 3G will impact wireless messaging
* You can’t get enough information on the newest trends transforming wireless communications

The easiest way to investigate why wireless messaging is one of the biggest communications successes ever, Wireless Messaging Demystified is the only guide you need to fully understand everything about instant messaging, mobile commerce, and wireless location-based services.

Conversation and Technology - From the Telephone to the Internet (Paperback): I Hutchby Conversation and Technology - From the Telephone to the Internet (Paperback)
I Hutchby
R773 Discovery Miles 7 730 Ships in 18 - 22 working days

We live in a world where social interaction is increasingly mediated by technological devices. In this book, Ian Hutchby explores the impact these technologies have on our attempts to communicate. Focusing on four examples - telephones, computerized expert systems at work, speech-based systems dealing with enquiries from the public, and multi-user spaces on the Internet - Hutchby asks: are we increasingly technologized conversationalists, or is technology increasingly conversationalized?


"Conversation and Technology" draws on recent theory and empirical research in conversation analysis, ethnomethodology and the social construction of technology. In novel contributions to each of these areas, Hutchby argues that the ways in which we interact can be profoundly shaped by technological media, while at the same time we ourselves are shapers of both the cultural and interactional properties of these technologies.


The book begins by examining a variety of theoretical perspectives on this issue. Hutchby offers a critical appraisal of recent sociological thinking, which has tended to over-estimate society's influence on technological development. Instead he calls for a new appreciation of the relationship between human communication and technology. Using a range of case studies to illustrate his argument, Hutchby explores the multiplicity of ways in which technology affects our ordinary conversational practices.


Readers in areas as diverse as sociology, communication studies, psychology, computer science and management studies will find much of interest in this account of the human and communicative properties of various forms of modern communication technology.

Modern Mobile Phone Introduction & Servicing (Paperback): Manahar Lotia Modern Mobile Phone Introduction & Servicing (Paperback)
Manahar Lotia
R192 Discovery Miles 1 920 Ships in 10 - 15 working days
Bell - Alexander Graham Bell and the Conquest of Solitude (Hardcover): Robert V. Bruce Bell - Alexander Graham Bell and the Conquest of Solitude (Hardcover)
Robert V. Bruce
R3,892 Discovery Miles 38 920 Ships in 18 - 22 working days
Understanding VoIP - Internet Telephony and the Future Voice Networkce Network (Paperback, New): WA Flanagan Understanding VoIP - Internet Telephony and the Future Voice Networkce Network (Paperback, New)
WA Flanagan
R1,689 Discovery Miles 16 890 Ships in 18 - 22 working days

Translates technical jargon into practical business communications solutions

This book takes readers from traditional voice, fax, video, and data services delivered via separate platforms to a single, unified platform delivering all of these services seamlessly via the Internet. With its clear, jargon-free explanations, the author enables all readers to better understand and assess the growing number of voice over Internet protocol (VoIP) and unified communications (UC) products and services that are available for businesses.

VoIP and Unified Communications is based on the author's careful review and synthesis of more than 7,000 pages of published standards as well as a broad range of datasheets, websites, white papers, and webinars. It begins with an introduction to IP technology and then covers such topics as:

Packet transmission and switching

VoIP signaling and call processing

How VoIP and UC are defining the future

Interconnections with global services

Network management for VoIP and UC

This book features a complete chapter dedicated to cost analyses and payback calculations, enabling readers to accurately determine the short- and long-term financial impact of migrating to various VoIP and UC products and services. There's also a chapter detailing major IP systems hardware and software. Throughout the book, diagrams illustrate how various VoIP and UC components and systems work. In addition, the author highlights potential problems and threats to UC services, steering readers away from common pitfalls.

Concise and to the point, this text enables readers--from novices to experienced engineers and technical managers--to understand how VoIP and UC really work so that everyone can confidently deal with network engineers, data center gurus, and top management.

Introduction to Digital Mobile Communication 2e (Hardcover, 2nd Edition): Y Akaiwa Introduction to Digital Mobile Communication 2e (Hardcover, 2nd Edition)
Y Akaiwa
R3,959 Discovery Miles 39 590 Ships in 18 - 22 working days

Introduces digital mobile communications with an emphasis on digital transmission methods This book presents mathematical analyses of signals, mobile radio channels, and digital modulation methods. The new edition covers the evolution of wireless communications technologies and systems. The major new topics are OFDM (orthogonal frequency domain multiplexing), MIMO (multi-input multi-output) systems, frequency-domain equalization, the turbo codes, LDPC (low density parity check code), ACELP (algebraic code excited linear predictive) voice coding, dynamic scheduling for wireless packet data transmission and nonlinearity compensating digital pre-distorter amplifiers. The new systems using the above mentioned technologies include the second generation evolution systems, the third generation systems with their evolution systems, LTE and LTE-advanced systems, and advanced wireless local area network systems. The second edition of Digital Mobile Communication : Presents basic concepts and applications to a variety of mobile communication systems Discusses current applications of modern digital mobile communication systems Covers the evolution of wireless communications technologies and systems in conjunction with their background The second edition of Digital Mobile Communication is an important textbook for university students, researchers, and engineers involved in wireless communications.

Signaling System #7, Sixth Edition (Hardcover, 6th edition): Travis Russell Signaling System #7, Sixth Edition (Hardcover, 6th edition)
Travis Russell
R3,464 Discovery Miles 34 640 Ships in 18 - 22 working days

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. THE MOST COMPLETE, CURRENT GUIDE TO SIGNALING SYSTEM #7 (SS7)Thoroughly updated to cover the latest advances in the telecommunications industry, Signaling System # 7, Sixth Edition, addresses the impact of emerging technologies and applications, such as Long Term Evolution (LTE) and 4G networks, on SS7. An all-new chapter onDiameter discusses how to successfully implement SS7-to-Diameter interfaces to bridge 3G and 4G networks. Real-world examples, protocol message details, call flows, and effective migration strategies are included in this practical guide. Comprehensive coverage includes: The SS7 network--international and national planes The OSI model SS7 protocols and the protocol stack Signal units Message Transfer Part (MTP), including level 3 Signaling Transport (SIGTRAN) ISDN User Part (ISUP) Signaling Connection Control Part (SCCP) Transaction Capabilities Application Part (TCAP) The evolution to Diameter

Telephone Projects for the Evil Genius (Paperback, Ed): Thomas Petruzzellis Telephone Projects for the Evil Genius (Paperback, Ed)
Thomas Petruzzellis
R903 R816 Discovery Miles 8 160 Save R87 (10%) Ships in 18 - 22 working days

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. EVIL NEVER SOUNDED SO CLEAR Listen up! Telephone Projects for the Evil Genius has everything you need to build and customize both wired and wireless phone gadgets that not only save you money, but also improve the quality of your life! Using easy-to-find parts and tools for creating both retro and modern phone projects, this do-it-yourself guide begins with some background on the development of the landline phone and the cell. You'll review basic building techniques, such as installing components, building circuits, and soldering. Then you'll dive into the projects, which, while they range from easy to complex, are all designed to optimize your time and simplify your life! Telephone Projects for the Evil Genius: Features step-by-step instructions for 40 clever and practical phone projects, complete with 150 how-to illustrations Shows you how to enhance both wire-connected phones and cell phones Leaves room for you to customize your projects Removes the frustration-factor-all the parts you need are listed, along with sources From simple phone gadgets to sophisticated remote control devices, Telephone Projects for the Evil Genius provides you with all the schematics, charts, and tables you need to complete such fun projects as: Ringing phone light flasher Telephone amplifier Telephone ring-controlled relay Remote telephone bell project Touch tone generator Phone voice scrambler Caller ID decoder project TeleAlert phone pager and control Wireless remote phone ringer Conferencer And much more!

PBX Systems for IP Telephony (Paperback, Ed): Allan Sulkin PBX Systems for IP Telephony (Paperback, Ed)
Allan Sulkin
R1,749 Discovery Miles 17 490 Ships in 18 - 22 working days

Calling all--

* telecom managers

* datacom managers with voice responsibilities

* Call Center managers

* VoIP implementers

* network integrators

* product and service developers

* industry analysts


Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms. -- Joe Licata, President, Siemens Enterprise Networks


A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text. -- Michael Thurk, Avaya, Group Vice President - Systems


Allan Sulkins solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony. -- Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc.


The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin--consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies--evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.


The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link--or the missing link--that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Heres why:



* No one knows PBX systems and markets better than the author, and no one is better at explaining them

* This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research

* You get insights into the potential strengths and weaknesses of next-generation PBX systems

* Youll consult the consultant to the system designers for practical advice on systems that fit your needs and your future

* Theres no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems


When it comes to the PBX, the question often seems to be Whos job is it anyway? With this guidebook, youll be ready to take the responsibility--and get the credit.

Watching Television Come of Age - The New York Times Reviews by Jack Gould (Paperback, 1st ed): Lewis L. Gould Watching Television Come of Age - The New York Times Reviews by Jack Gould (Paperback, 1st ed)
Lewis L. Gould
R827 Discovery Miles 8 270 Ships in 18 - 22 working days

Providing video companionship for isolated housewives, afternoon babysitting for children, and nonstop evening entertainment for the whole family, television revolutionized American society in the post-World War II years. Helping the first TV generation make sense of the new medium was the mission of Jack Gould, television critic of The New York Times from 1947 to 1972. In columns noteworthy for crisp writing, pointed insights, and fair judgment, he highlighted both the untapped possibilities and the imminent perils of television, becoming "the conscience of the industry" for many people.

In this book, historian Lewis L. Gould, Jack Gould's son, collects over seventy of his father's best columns. Grouped topically, they cover a wide range of issues, including the Golden Age of television drama, McCarthy-era blacklisting, the rise and fall of Edward R. Murrow, quiz show scandals, children's programming, and the impact of television on American life and of television criticism on the medium itself. Lewis Gould also supplies a brief biography of his father that assesses his influence on the evolution of television, as well as prefaces to each section.

Bell - Alexander Graham Bell and the Conquest of Solitude (Paperback, New edition): Robert V. Bruce Bell - Alexander Graham Bell and the Conquest of Solitude (Paperback, New edition)
Robert V. Bruce
R1,202 Discovery Miles 12 020 Ships in 18 - 22 working days
Closing the feedback loop - can technology bridge the accountability gap? (Paperback): World Bank Closing the feedback loop - can technology bridge the accountability gap? (Paperback)
World Bank; Edited by Bjern-Seren Gigler, Savita Bailur
R1,189 Discovery Miles 11 890 Ships in 18 - 22 working days

"This book is a collection of articles, written by both academics and practitioners as an evidence base for citizen engagement through information and communication technologies (ICTs). In it, the authors ask: how do ICTs empower through participation, transparency and accountability? Specifically, the authors examine two principal questions: Are technologies an accelerator to closing the "accountability gap" - the space between the supply (governments, service providers) and demand (citizens, communities, civil society organizations or CSOs) that requires bridging for open and collaborative governance? And under what conditions does this occur? The introductory chapters lay the theoretical groundwork for understanding the potential of technologies to achieving intended goals. Chapter 1 takes us through the theoretical linkages between empowerment, participation, transparency and accountability. In Chapter 2, the authors devise an informational capability framework, relating human abilities and well-being to the use of ICTs. The chapters to follow highlight practical examples that operationalize ICT-led initiatives. Chapter 3 reviews a sample of projects targeting the goals of transparency and accountability in governance to make preliminary conclusions around what evidence exists to date, and where to go from here. In chapter 4, the author reviews the process of interactive community mapping (ICM) with examples that support general local development and others that mitigate natural disasters. Chapter 5 examines crowdsourcing in fragile states to track aid flows, report on incitement or organize grassroots movements. In chapter 6, the author reviews Check My School (CMS), a community monitoring project in the Philippines designed to track the provision of services in public schools. Chapter 7 introduces four key ICT-led, citizen-governance initiatives in primary health care in Karnataka, India. Chapter 8 analyzes the World Bank Institute's use of ICTs in expanding citizen project input to understand the extent to which technologies can either engender a new "feedback loop" or ameliorate a "broken loop." The authors' analysis of the evidence signals ICTs as an accelerator to closing the "accountability gap." In Chapter 9, the authors conclude with the Loch Ness model to illustrate how technologies contribute to shrinking the gap, why the gap remains open in many cases, and what can be done to help close it. This collection is a critical addition to existing literature on ICTs and citizen engagement for two main reasons: first, it is expansive, covering initiatives that leverage a wide range of technology tools, from mobile phone reporting to crowdsourcing to interactive mapping; second, it is the first of its kind to offer concrete recommendations on how to close feedback loops."

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