Communication in the Office is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment.

Communication is the basis of all relationships. All business matters depend on the exchange of information, and the success of the organisation’s performance depends on the effective exchange of this information. Communication therefore affects every decision and almost every activity in the organisation. It does not include only human communication but also the management of communications technology – computer, email, voice-mail, databases and all other technical equipment of the modern electronic office. To ensure effective communication it is necessary to have a basic knowledge of communication. This aspect is addressed in Chapter 1. Chapters 2 and 3 will focus on written and electronic communication. In Chapter 4, all relevant aspects regarding meetings are addressed.

This module will enable you to:

• understand the importance of good communication in an office environment, as well as the elements of the communication process (verbally and written communication);
• compile business letters, memoranda and reports;
• use different forms of electronic communication in the office; and
• organise all aspects of a meeting and take the minutes

Employment Rights forms one volume of a quartet by the author, which together covers the entire field of labour law as it has developed in South Africa to date. This volume deals with relations between employers and employees from the commencement of employment to its termination, and highlights the drastic inroads which have been made on the managerial prerogative by legislation, in particular the Basic Conditions of Employment Act, the Labour Relations Act and the Employment Equity Act.

The reader will find detailed discussion of the employment contract, unfair labour practices, unfair discrimination and affirmative action, unemployment insurance and skills development.

The book is written in the clear and readable style for which the author has become acclaimed, and each topic is copiously illustrated with examples drawn from the case law.

Removal of Directors and Delinquency Orders under the South African Companies Act is a comprehensive discussion and analysis of the removal of company directors. The South African Companies Act 71 of 2008 has introduced innovative remedies for the removal of a company director. Removal of Directors and Delinquency Orders under the South African Companies Act draws attention to the various pitfalls to be avoided when removing a director from office.

A highlight of this book is that it discusses the various nuances in removing directors that are often overlooked, such as removing directors who are also employees or shareholders who hold loaded voting rights. Another highlight is the book’s exploration of the complex issue of removing directors of state-owned companies. Furthermore, the new delinquency remedy, which has attracted much litigation and publicity in South Africa in recent years, is comprehensively discussed. A refreshing aspect of Removal of Directors and Delinquency Orders is that it also considers the removal process from the perspective of a director who has been unfairly removed by a hostile board, and considers ways to guard against the abuse of the removal power. The strength of Removal of Directors and Delinquency Orders is that it unpacks a complex topic with clarity and coherence, making it easy to understand.

Developments in the United Kingdom, Australia and the United States of America are taken into account. Recommendations are made to enhance the law on the removal of directors and to clarify some ambiguities in the statutory provisions. Some vital amendments to the Companies Act are proposed.

Removal of Directors and Delinquency Orders under the South African Companies Act is a scholarly work for the subject specialist.

Workplace incidents and accidents affect businesses long after the incidents occur. The interruption of business activities and running equipment results in financial loss. Injuries suffered by people damage a business’s image and competitive edge, and demotivate employees.

By approaching safety risks in a measured, responsible manner, safety professionals and business owners can mitigate the occurrence of incidents and prevent them from happening in the workplace.

The 21st century world of work requires HR practitioners to operate in the knowledge-based economy, aligning the HR strategy with that of the business, ensuring its human capital contributes to the organisation’s market value.

It is imperative for HR practitioners, both generalists and specialists, to adhere to good governance and ethical practices as posited by the SA Board for People Practices (SABPP) HR System Standards.

The content of this book is grounded on the HR professional practice standards, providing contemporary theories as the underpinning theoretical knowledge, combined with practical applications.

This book aims to assist novice and experienced HR students and practitioners to manage the organisation’s most valuable asset, its employees, in the dynamic and ever-changing modern-day workplace.

The book incorporates global and Southern African contexts, promoting the sustainable development of agile HR practitioners who are future-fit.

This book explains the health and safety measures that employers are required to implement in the workplace to protect their employees and the public against COVID-19. It contains several checklists that systematically work through and simplify the applicable Directions issued by the Minister of Employment and Labour.

The Consolidated Directions on Occupational Health and Safety Measures in Certain Workplaces were published in the Government Gazette on 1 October 2020. They place a legal responsibility on employers to take further measures to safeguard employees and the public against COVID-19. Penalties can be imposed on employers who fail to comply with the Directions (in terms of the Occupational Health and Safety Act).

Understanding the CCMA Rules & Procedure is an explanation of the Rules for the Conduct of Proceedings before the CCMA, and an invaluable guide to the various CCMA processes and proceedings. Understanding the CCMA Rules & Procedure will assist the reader in understanding a sometimes complicated and confusing set of rules. Each CCMA rule is explained and summarised. In cases where a rule has been interpreted by the CCMA or Labour Courts, the relevant award or judgment is brought to the reader's attention. Understanding the CCMA Rules & Procedure also contains: The text of the rules for easy reference; A useful matrix of CCMA forms and their uses; Templates for rescission and condonation applications; The CCMA guidelines on misconduct arbitration; The code of conduct for CCMA commissioners.

Practising Learning and Development in South African Organisations 4e offers an outcomes-based, occupation-directed and work-based L&D approach to workplace learning design.

Integrating theoretical and practical perspectives, this book gives a comprehensive overview of the National Skills Development Framework. It further presents a new chapter on online learning design which caters to the needs of a digital society.

Key Benefits:

• An updated overview of skills development legislation and the implications for workplace learning design, delivery, assessment, evaluation and quality assurance in the South African context
• Insight into the psychology of adult learning, motivation and performance
• Guides students and L&D professionals through the classical Dynamic Learning Cycle
• Practical guidelines for both modern online learning design and outcomes and work-based learning design, delivery, assessment and evaluation
• Explores the dynamics and methods of effective learning and development needs analysis, and how a needs analysis informs the workplace skills plan
• Explores L&D management from an HRD strategic and value-adding perspective
• Guides L&D professionals regarding the profession, ethical standards and values, and their continued professional development

The new world of work is characterised by increased globalisation, digitalisation and virtualisation, as well as the continuous emergence of Fourth Industrial Revolution (4IR or Industry 4.0) technologies. These aspects have irrevocably transformed the world of work, placing increased emphasis on HR professionals to be effective change agents. The role of HR professionals is likely to become more pronounced in the future.

Given the numerous challenges South Africa face within the context of the Fourth Industrial Revolution, the aim of the book is to provide a South African perspective on human resource management (HRM) within the new world of work.

By focusing on the HR standards of the South African Board of People Practices (SABPP) the book covers the following aspects:

• Industry 4.0 and the new world of work
• International perspectives on human capital development
• Talent management
• Talent development
• Leadership in the new world of work
• HR Information Systems (HRIS)
• HR metrics and analytics
• HR service delivery and innovation
• HR risk management

Identifying and analysing safety risks sees a discussion of the various aspects pertaining to safety risk, including the identification of risk and classification of risk. This book also takes an in-depth look at safety hazards and their origins, the legal requirements pertaining to safety risk and the analysis of safety risk. Other important aspects that are discussed by the authors are the role of cross functional teams, evaluating and reporting on safety risk. These topics provide the reader with in-depth knowledge on the topic of safety risk identification and analysis.

Labour Law in Context offers comprehensive coverage of the key aspects of South African labour law. It is the ideal companion to support students of law and non-law students throughout their studies. It is also suitable for anyone doing a short course in aspects of labour law, or for those who want to keep up to date with key labour law issues and rulings.

Features:

• Relevant South African labour law scenarios at the beginning of each chapter that are being revisited after students have worked through each chapter;
• Case notes for all sections for students to acquire the practical application of the law;
• Accessible, up-to-date content

Labour Litigation and Dispute Resolution, first published in 2010, is the most comprehensive exposition of practice and procedure in the various forums charged with resolving employment and labour disputes in South Africa.

It provides an overview of the nature, powers and jurisdiction of the CCMA, bargaining councils, the Labour Court and private arbitrators, and guides the reader though the maze of rules and procedures that must be followed to process matters through these forums, while giving useful tips on how to avoid or surmount obstacles that might arise along the way. This book is more than a practice manual. Written in the clear and lively style which characterises the author’s writing, it sets out the principles underlying the issues discussed, and illustrates them with many examples from decided cases.

The 4th edition of Labour Litigation and Dispute Resolution will be an indispensable part of any practitioner’s library.

Corporate Finance: A South African Perspective explains financial management concepts and practice in an accessible and concise way, while supporting students with plenty of practice examples and illustrations of real-life applications.

The book is aimed at second- and third-year students of financial management who are enrolled in general B.Com degrees or B.Bus.Sci degrees, as well as third- and fourth-year students of financial management at universities of technology. It will also be of value to MBA and postgraduate diploma students taking courses in finance.

New to this edition:

•    Opening and closing case studies and other application examples have been updated with the latest developments or replaced with brand-new case studies and examples.
•    The graded end-of-chapter questions comprising multiple choice questions and longer questions have been revised, and new questions have been added
•    There is a greater focus on the ramifications of risk within the post-pandemic environment.
•    Chapter 1 Introduction to financial management outlines the changes envisioned by the King V Code on Corporate Governance for South Africa.
•    Chapter 2 Financial statements has been updated with the recent changes in Accounting Standards, including IFRS 18 Presentation and disclosure in financial statements.
•     Chapter 3 Ratio analysis includes a section on how artificial intelligence (AI) is transforming financial statement analysis.
•    Data and statistics in worked examples and in the text have been updated throughout the book where applicable.

Table of Contents:

Part 1: Measurement
Chapter 1: Introduction to financial management
Chapter 2: Financial statements
Chapter 3: Ratio analysis
Part 2: Investment decisions
Chapter 4: The time value of money
Chapter 5: Investment appraisal methods
Chapter 6: Estimating relevant cash flows
Chapter 7: Appraising investment risk
Chapter 8: Bond valuation and interest rates
Chapter 9: Share valuation
Part 3: Financing decisions
Chapter 10: Risk and return
Chapter 11: Cost of capital
Chapter 12: Sources of finance and capital structure
Part 4: Dividends
Chapter 13: Distribution policy
Part 5: Working-capital management
Chapter 14: Working-capital management    

Sociopolitical occurrences in recent years have, if anything, brought to the fore the close relationship between developments in the labour market and progress on the socio-econo-political terrain. The ideological divides in South Africa are especially apparent in the labour market, and these compound the basic conflict between the objectives of protecting basic worker rights on the one hand, and increasing economic growth on the other. The South African labour market contains an abundance of information about labour markets in general and the South African labour market in particular.

The South African labour market has a down-to-earth and practical approach. It considers the evidence and identifies some urgent discussion points about the sensitivity of employment to economic growth. Four appendix chapters deal extensively with globalisation, the Fourth Industrial Revolution, labour market outcomes during the COVID-19 pandemic period, consensus-seeking institutions such as Nedlac, as well as detailed labour market statistics from 1995–2021. Questions and study suggestions are included at the end of each chapter.

The South African labour market is aimed at economics students as well as general readers wanting an overview of the South African labour market.

Employment relations, traditionally known as industrial or labour relations, forms an integral part of the activities of labour, employers and the government in business. It centres on balancing, integrating and reconciling the partly common and partly divergent interests of these parties. South African employment relations has reached the milestone of having been available for more than a quarter of a century and is the longest running book in this field in South Africa. This 8th edition of South African employment relations redefines the various role players in employment relations management and broadens the field to incorporate them. It brings the direction the labour market is going in terms of collective bargaining into sharper focus and proposes ways in which fair workplace relations can be established. It furthermore deals with the latest legislative developments, union activities and other contemporary issues. Besides the case studies and a comprehensive glossary, this edition now includes short inserts entitled "ER in practice" to highlight the challenges posed by industry and the business community, and to empower readers and practitioners to utilise the insights gained from these examples with confidence in their daily business activities. Lecturer support material is also available. South African employment relations is aimed at both students and practitioners in this field.

Employment relations derives from the fields of industrial and labour relations, the latter of which have both been deemed demeaning to human beings as workers/employees.

South African labour relations history is also regarded as having been degrading to workers, specifically migrant, black and unskilled labours. After decades of research, psychologists and sociologists have been able to show employers, managers and supervisors the importance of understanding human behaviour in fostering a workplace characterised by high job satisfaction, employee commitment and engagement. Employment relations in South Africa: a psychological perspective explores the ramifications of the past while promoting collaboration between employment relations and psychology toward more productive and harmonious employment relationships.

Employment relations in South Africa: a psychological perspective considers questions such as the following:

• What is the link between psychology and employment relations?
• Is psychology important to the field of employment relations?
• Why were industrial psychologist contributions previously neglected by trade unions?
• Why did psychologists and sociologists contribute less to industrial/labour relations in the past?

Employment relations in South Africa: a psychological perspective is aimed at undergraduate and postgraduate students, and will also serve as a valuable resource to human resource practitioners, psychologists, industrial psychologists, shop stewards, trade union officials, labour or employment relations consultants, and managers.

This text focuses on guiding employers, managers, labour relations practitioners, trade unions and students alike in understanding and applying the provisions of South Africa's latest employment equity legislation - the Employment Equity Act 55 of 1998. Main features of the publication: detailed discussions on the practical implementation and application of the most important and relevant provisions of the Employment Equity Act; step-by-step, clear guidelines to help employers conduct the equity analysis, consult with the relevant stakeholders on the equity process and develop the employment equity plan and the equity report; a discussion of the Code of Good Practice for the preparation, implementation and monitoring of employment equity plans recently released by the government. Included is a reproduction of the Employment Equity Act 55 of 1998 and copies of all the relevant forms that employers are required to fill in and submit to the Director General - the Employment Equity Report, the Income Differential Statement, a statement about demographic data and a form detailing occupational levels and categories.

Investigating Misconduct and Incapacity sets out practical steps to enable those initiating dispute procedures to compile and prepare relevant evidence for disciplinary enquiries and to structure that evidence for the best presentation of cases against offenders in the workplace.

Investigating Misconduct and Incapacity assists in properly conducting investigations and then interpreting the evidence discovered, collating the evidence effectively and presenting that evidence during the course of disciplinary hearings.

This book discusses the tools of discovery of evidence, offence categories for relevant charges and how to compile those charges. It describes various processes of collating the evidence into a comprehensible format and also addresses the prospects of legal intervention should the situation warrant it.

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "people" aspects of quality). Direct and straightforward, it links "big picture" theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Employment relations, traditionally known as industrial or labour relations, forms an integral part of the activities of labour, employers and the government in business, and centres on balancing, integrating and reconciling the partly common and partly divergent interests of these parties. South African employment relations has reached the milestone of having been available for nearly a quarter of a century and is the longest running book in this field in South Africa. This edition of South African employment relations refines the human resource interface with employment relations and the strategies required by management to make informed decisions in thie fluid situation within organisations. It also brings into sharper focus the direction the labour market is going with regards to collective bargaining, employment equity, affirmative action and fair workplace relations. It deals with the latest legislative developments, union activities and other contemporary issues. Case studies and a comprehensive glossary are included, and an instructor's guide with extra questions in various formats is available. South African employment relations is aimed at both students and practitioners in this field.

This title offers insights and specific practical advice on how to restore equilibrium to a system continually rocked by the forces of change, effectively manage the many HR functions in the school, recruit, select and manage the best people for both state and non-subsidised school posts and prevent conflict in the school from escalating, or manage it positively and creatively.

An introductory construction health and safety text will change the way that entry-level South African, and health and safety practitioners elsewhere, see the subject. This foundational text is a must-read and an excellent addition to all practitioners’ and academic reference material when navigating the construction health and safety space.

The text is a blend of research-based theory and industry-based practice which will assist in meeting good standards in the workplace for those just entering the field after graduating from college or university, or even the seasoned practitioner who needs a refresher. A selective range of foundational subject areas relating to construction health and safety is covered in the text. Areas generally not well managed on construction sites, specifically in the field of occupational health, are extremely important in managing employee wellbeing, primary health care and limiting occupational diseases.

The author has included his knowledge, and decades of experience in construction health and safety across many countries, into this introductory text.

Employment Relations Management: Back to Basics is an introductory work to employment relations. Employment relations as an overall integrative concept for human resources management, industrial relations and labour/employee relations set the parameters for a better competitiveness ability in the global village.

Employment Relations Management: Back to Basics is a "must have" easy to read information source and reference work.