Occupational Safety and Health (OSH) in the workplace is not only a strategic priority in terms of moral or social responsibility, it is also an obligation regulated and governed by law. A well-designed manufacturing process (the operations system) must be both productive and safe, without potential physical, emotional and mental health risks. OSH management has become a very complex multi-functional science within operations management and total quality management (TQM). It focuses on a non-legalistic approach whereby the organisational culture fosters spontaneous OSH and a high quality of work life. This is done by using a TQM approach, based on a functional TQM model.

Long known and respected as a tightly integrated, clear, higher-level text, HUMAN RESOURCE MANAGEMENT, 11E, International Edition presents strong organizing themes, while including more of an emphasis on preparation for the PHR/SPHR certification exam.

This book has been written specifically for those who need to manage people effectively for business success. It is designed to provide practical insight into the management of the human resources of an organisation. It is an indispensable book for those individuals holding management positions in organisations and for all learners seeking insight into the most important aspects of human resources management.

The third edition has been completely restructured to provide not only in-depth and practical insight into HRM but also a focus on outcomes designed to help readers and learners develop their ability to practice HRM. To support this focus, chapter content is aligned to the outcomes and each chapter has a "Practicing HRM" section with tasks designed to assist readers and learners to put the content into practice and meet the chapter outcomes.

There are thousands of books and gurus on the subject of performance management. Yet, there are so few examples of where it is practised well.

Everyone knows what performance management is, have read the books, have heard the gurus, yet there are so few outstanding success stories. This book is different for the following reasons:

• It is based on years of personal experience in implementing hundreds of performance management systems in companies.
• Contributors to the book have actually done and experienced what they are writing about, with particular experience in emerging markets.
• It is underpinned by empirical research.
• It is practical and, for once, tells you how to do it, with no missing steps or information. There are tool kits, forms and check lists that can be used instantly.
• It is written in plain English with no bamboozling jargon, with many practical examples and templates that you can amend to suit your needs.

It also includes practical examples of different types of performance appraisal methodologies, namely the Outputs Approach; Traditional Approach; Balanced Scorecard and Multirater/360o.

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

The new edition of The South African Labour market contains information about labour markets in general, but also the South African labour market in particular. A chapter is specially dedicated to collective bargaining and the impact of unions on the labour market. It also covers strike action in South Africa and looks at the controversy surrounding bargaining councils.

Career Planning In The 21st Century introduces a career planning process that will help individuals to deal with the complexities of the turbulent, uncertain and rapidly changing work environment of today.

It offers a flexible alternative to traditional career-management approaches, showing how one can continuously reinvent one's work identity and career in a boundaryless, deconstructed workplace.

Armstrong's Handbook of Human Resource Management Practice is the classic text for all students and practitioners of HRM. Providing a complete resource for understanding and implementing HR in relation to the needs of the business as a whole, it contains in-depth coverage of all the key areas essential to the HR function, including performance, reward, employee engagement and HR policy. This fully revised and updated thirteenth edition contains an entirely new part covering the increasingly important subject of international human resource management. Other new chapters have been added on rewarding special groups and on employment law, and the chapters on HRM, motivation and engagement have been completely revised. Armstrong's Handbook of Human Resource Management Practice has also been brought up to date by reference to the findings of a number of significant research projects and other investigations of how HRM operates in practice. Comprehensive online support material for the instructor, student and practitioner is provided, offering a complete resource for teaching and self-learning. Online supporting resources include lecture slides, an instructor's manual, a student's manual complete with multiple-choice practice questions and case studies and a glossary of terms.

Operations and management principles for contact centres is the first SAQA-aligned, academic title on contact centre operations, produced by a collective of professionals representing the academic dimension of the contact centre industry in South Africa. Contact centre operations is a relatively new industry. Several South African agencies, institutes, organisations and professional bodies are promoting and developing it in order to satisfy international and national market demands. Accordingly, additional information, knowledge and experience are needed to improve on how organisations integrate core business processes into these centres. In response to this need the industry is now being represented in higher education. Extensive supplementary material has been created to go with the main text. A CD enclosed with the title contains material for the student/CSR, which includes a comprehensive set of questions, role-plays, assignments and an industry-specific dictionary. The lecturer support material, which includes industry-specific video clips, the answers to the student questions and the industry.

Snell/Morris/Bohlander's market-leading MANAGING HUMAN RESOURCES builds on a foundation of research and theory with an inviting, practical framework that focuses on critical HR issues and practices. More than 500 memorable examples from a variety of real organizations illustrate key points and connect concepts to current HR practice. Fresh examples throughout the seventeenth edition spotlight the latest developments and critical trends, while hands-on applications focus on practical tips and suggestions. Demonstrating how HR impacts both individuals and organizations, this resource helps students learn to think like managers -- and develop competencies that will enable them to succeed in their future careers.