In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond human-human to human-machine and human-environment to enable people to cope with frequently and extensively changing situations. Emotional Engineering proposes the development of services beyond product realization and the creation of value on a lifetime, not just a one-off, basis. As emotion is very much multidisciplinary, chapters cover a wide range of topics that can be applied to product development, including: * emotional design in the virtual environment; * shape design and modeling; * emotional robot competence; and * affective driving. Emotional Engineering is intended to provide readers with a holistic view of its research and applications, enabling them to make strategic decisions on how they can go further beyond product realization. It is recommended for all pioneers in industry, academia and government, who are trying to work with their customers to create value.

COOP 2010 is the 9th edition of the International Conference on Designing Cooperative Systems, being the second European conference in the field of Computer Supported Cooperative Work after ECSCW. The conference brings together researchers who contribute to the analysis and design of cooperative systems and their integration in organizational community, public and other settings, and their implications for policy and decision making. Cooperative systems design requires a deep understanding of collective activities, involving both artifacts and social practices. Contributions are solicited from a wide range of domains contributing to the fields of cooperative systems design and evaluation: CSCW, HCI, Information Systems, Knowledge Engineering, Multi-agents, organizational and management sciences, sociology, psychology, anthropology, ergonomics, linguistics.

This book constitutes the refereed proceedings of the 15th International Conference on Product-Focused Software Process Improvement, PROFES 2014, held in Helsinki, Finland, in December 2014. The 18 revised full papers presented together with 14 short papers were carefully reviewed and selected from 45 initial submissions. The papers are organized in topical sections on agile development, decision-making, development practices and issues, product planning, and project management.

Legal Programming: Designing Legally Compliant RFID and Software Agent Architectures for Retail Processes and Beyond provides a process-oriented discussion of the legal concerns presented by agent-based technologies, processes and programming. It offers a general outline of the potential legal difficulties that could arise in relation to them, focusing on the programming of negotiation and contracting processes in a privacy, consumer and commercial context. The authors will elucidate how it is possible to create form of legal framework and design methodology for transaction agents, applicable in any environment and not just in a specific proprietary framework, that provides the right level of compliance and trust. Key elements considered include the design and programming of legally compliant methods, the determination of rights in respect of objects and variables, and ontologies and programming frameworks for agent interactions. Examples are used to illustrate the points made and provide a practical perspective.

th I3E 2010 marked the 10 anniversary of the IFIP Conference on e-Business, e- Services, and e-Society, continuing a tradition that was invented in 1998 during the International Conference on Trends in Electronic Commerce, TrEC 1998, in Hamburg (Germany). Three years later the inaugural I3E 2001 conference was held in Zurich (Switzerland). Since then I3E has made its journey through the world: 2002 Lisbon (Portugal), 2003 Sao Paulo (Brazil), 2004 Toulouse (France), 2005 Poznan (Poland), 2006 Turku (Finland), 2007 Wuhan (China), 2008 Tokyo (Japan), and 2009 Nancy (France). I3E 2010 took place in Buenos Aires (Argentina) November 3-5, 2010. Known as "The Pearl" of South America, Buenos Aires is a cosmopolitan, colorful, and vibrant city, surprising its visitors with a vast variety of cultural and artistic performances, European architecture, and the passion for tango, coffee places, and football disc- sions. A cultural reference in Latin America, the city hosts 140 museums, 300 theaters, and 27 public libraries including the National Library. It is also the main educational center in Argentina and home of renowned universities including the U- versity of Buenos Aires, created in 1821. Besides location, the timing of I3E 2010 is th also significant--it coincided with the 200 anniversary celebration of the first local government in Argentina.

History of Computing: Learning from the Past Why is the history of computing important? Given that the computer, as we now know it, came into existence less than 70 years ago it might seem a little odd to some people that we are concerned with its history. Isn't history about 'old things'? Computing, of course, goes back much further than 70 years with many earlier - vices rightly being known as computers, and their history is, of course, important. It is only the history of electronic digital computers that is relatively recent. History is often justified by use of a quote from George Santayana who famously said that: 'Those who cannot remember the past are condemned to repeat it'. It is arguable whether there are particular mistakes in the history of computing that we should avoid in the future, but there is some circularity in this question, as the only way we will know the answer to this is to study our history. This book contains papers on a wide range of topics relating to the history of c- puting, written both by historians and also by those who were involved in creating this history. The papers are the result of an international conference on the History of Computing that was held as a part of the IFIP World Computer Congress in Brisbane in September 2010.

Advances in Digital Forensics VI describes original research results and innovative applications in the discipline of digital forensics. In addition, it highlights some of the major technical and legal issues related to digital evidence and electronic crime investigations. The areas of coverage include: Themes and Issues, Forensic Techniques, Internet Crime Investigations, Live Forensics, Advanced Forensic Techniques, and Forensic Tools. This book is the sixth volume in the annual series produced by the International Federation for Information Processing (IFIP) Working Group 11.9 on Digital Forensics, an international community of scientists, engineers and practitioners dedicated to advancing the state of the art of research and practice in digital forensics. The book contains a selection of twenty-one edited papers from the Sixth Annual IFIP WG 11.9 International Conference on Digital Forensics, held at the University of Hong Kong, Hong Kong, China, in January 2010.

This book constitutes revised selected papers from the two International Workshops on Artificial Intelligence Approaches to the Complexity of Legal Systems, AICOL IV and AICOL V, held in 2013. The first took place as part of the 26th IVR Congress in Belo Horizonte, Brazil, during July 21-27, 2013; the second was held in Bologna as a joint special workshop of JURIX 2013 on December 11, 2013. The 19 papers presented in this volume were carefully reviewed and selected for inclusion in this book. They are organized in topical sections named: social intelligence and legal conceptual models; legal theory, normative systems and software agents; semantic Web technologies, legal ontologies and argumentation; and crowdsourcing and online dispute resolution (ODR).

Patent laws are different in many countries, and inventors are sometimes at a loss to understand which basic requirements should be satisfied if an invention is to be granted a patent. This is particularly true for inventions implemented on a computer. While roughly a third of all applications (and granted patents) relate, in one way or another, to a computer, applications where the innovation mainly resides in software or in a business method are treated differently by the major patent offices in the US (USPTO), Japan (JPO), and Europe (EPO). The authors start with a thorough introduction into patent laws and practices, as well as in related intellectual property rights, which also explains the procedures at the USPTO, JPO and EPO and, in particular, the peculiarities in the treatment of applications centering on software or computers. Based on this theoretical description, next they present in a very structured way a huge set of case studies from different areas like business methods, databases, graphical user interfaces, digital rights management, and many more. Each set starts with a rather short description and claim of the "invention", then explains the arguments a legal examiner will probably have, and eventually refines the description step by step, until all the reservations are resolved. All of these case studies are based on real-world examples, and will thus give an inexperienced developer an idea about the required level of detail and description he will have to provide. Together, Closa, Gardiner, Giemsa and Machek have more than 70 years experience in the patent business. With their academic background in physics, electronic engineering, and computer science, they know about both the legal and the subject-based subtleties of computer-based inventions. With this book, they provide a guide to a patent examiner's way of thinking in a clear and systematic manner, helping to prepare the first steps towards a successful patent application.

This book outlines the basic principles of creation and maintenance of taxonomies and thesauri. It also provides step by step instructions for building a taxonomy or thesaurus and discusses the various ways to get started on a taxonomy construction project. Often, the first step is to get management and budgetary approval, so I start this book with a discussion of reasons to embark on the taxonomy journey. From there I move on to a discussion of metadata and how taxonomies and metadata are related, and then consider how, where, and why taxonomies are used. Information architecture has its cornerstone in taxonomies and metadata. While a good discussion of information architecture is beyond the scope of this work, I do provide a brief discussion of the interrelationships among taxonomies, metadata, and information architecture. Moving on to the central focus of this book, I introduce the basics of taxonomies, including a definition of vocabulary control and why it is so important, how indexing and tagging relate to taxonomies, a few of the types of tagging, and a definition and discussion of post- and pre-coordinate indexing. After that I present the concept of a hierarchical structure for vocabularies and discuss the differences among various kinds of controlled vocabularies, such as taxonomies, thesauri, authority files, and ontologies. Once you have a green light for your project, what is the next step? Here I present a few options for the first phase of taxonomy construction and then a more detailed discussion of metadata and markup languages. I believe that it is important to understand the markup languages (SGML and XML specifically, and HTML to a lesser extent) in relation to information structure, and how taxonomies and metadata feed into that structure. After that, I present the steps required to build a taxonomy, from defining the focus, collecting and organizing terms, analyzing your vocabulary for even coverage over subject areas, filling in gaps, creating relationships between terms, and applying those terms to your content. Here I offer a cautionary note: don't believe that your taxonomy is "done!" Regular, scheduled maintenance is an important-critical, really-component of taxonomy construction projects. After you've worked through the steps in this book, you will be ready to move on to integrating your taxonomy into the workflow of your organization. This is covered in Book 3 of this series. Table of Contents: List of Figures / Preface / Acknowledgments / Building a Case for Building a Taxonomy / Taxonomy Basics / Getting Started / Terms: The Building Blocks of a Taxonomy / Building the Structure of Your Taxonomy / Evaluation and Maintenance / Standards and Taxonomies / Glossary / End Notes / Author Biography

This two volume set LNAI 8917 and 8918 constitutes the refereed proceedings of the 7th International Conference on Intelligent Robotics and Applications, ICIRA 2014, held in Guangzhou, China, in December 2014. The 109 revised full papers presented were carefully reviewed and selected from 159 submissions. The papers aim at enhancing the sharing of individual experiences and expertise in intelligent robotics with particular emphasis on technical challenges associated with varied applications such as biomedical applications, industrial automations, surveillance, and sustainable mobility.

The intent of this chapter is to outline a distinctive way of thinking about issues of technology and society that has characterized many Nordic approaches to the topic. One of the characteristics of this approach has been the recognition of the worth of human labour. Technology is not seen as an alien force, but something which is itself a product of human labour, and it can be designed and utilized in ways which augment human skills and expertise, rather than degrading them. What is particularly striking, at least to this author, in this approach is that we are presented not simply with a vision of how things could be better in our society, but with concrete exemplars of how we can build such a better world. It is in recognition of this fact that I have chosen the title of this chapter, as it emphasizes that, while the tradition of Utopian literature is the - lineation of a supposedly idea world which exists no-place (u-topos, in Greek), these visions can be an inspiration for quite practical activities on the ground, as steps towards their realization. As Wilde notes (in the quote above) this is a never-ending quest, as with each achievement, we recognize that there are further bridges to cross and places to be visited.

This book constitutes the thoroughly refereed, selected papers on the Second Cyber Security and Privacy EU Forum, CSP 2014, held in Athens, Greece, in May 2014. The 14 revised full papers presented were carefully reviewed and selected from 90 submissions. The papers are organized in topical sections on security; accountability, data protection and privacy; research and innovation.

The two-volume set LNCS 8618 and 8619 constitutes the refereed proceedings of the 9th International Conference EuroHaptics 2014, held in Versailles, France, in June 2014. The 118 papers (36 oral presentations and 82 poster presentations) presented were carefully reviewed and selected from 183 submissions. Furthermore, 27 demos were exhibited, each of them resulting in a short paper included in the volumes. These proceedings reflect the multidisciplinary nature of EuroHaptics and cover topics such as human-computer interaction, human-robot interactions, neuroscience, perception and psychophysics, biomechanics and motor control, modelling and simulation; and a broad range of applications in medicine, rehabilitation, art, and design.

This book constitutes the proceedings of the 14th International Conference on Transport Systems Telematics, TST 2014, held in Katowice/Krakow and Ustron, Poland, in October 2014. The 49 papers included in this volume were carefully reviewed and selected from 125 submissions. The papers provide an overview of solutions being developed in the fields of transport telematics and intelligent transport systems.

Web services and service oriented environments are key enablers for the migration of entertainment, business, sociability, science and health-care from the physical world to the virtual world. The result of this on-going migration is a new place very much different from the physical world, one where interconnected services interact with human users, sensors and embedded devices. Yet for this vision to become reality, trust needs to be addressed as members of the global e-society r- ularly today deal with the question whether they can trust other, unknown parties. Trust is a vital component of internet-based interactions and service-oriented en- ronment, but all too often it is assumed to be an implicit property that exists in the background rather than being an explicit property that is well-de ned and quant- able. While providing trust is challenging in existing computing systems, providing trust in service oriented environments is much more complex due to the dynamic and adaptable nature of these environment which are often large scale and across domains. To date the problem of trust for service oriented environments has been largely unexplored. This book represents the rst comprehensivecoverageof the principles,methods and systems for trust management and evaluation in service oriented environments.

This timely interdisciplinary work on current developments in ICT and privacy/data protection, coincides as it does with the rethinking of the Data Protection Directive, the contentious debates on data sharing with the USA (SWIFT, PNR) and the judicial and political resistance against data retention. The authors of the contributions focus on particular and pertinent issues from the perspective of their different disciplines which range from the legal through sociology, surveillance studies and technology assessment, to computer sciences. Such issues include cutting-edge developments in the field of cloud computing, ambient intelligence and PETs; data retention, PNR-agreements, property in personal data and the right to personal identity; electronic road tolling, HIV-related information, criminal records and teenager's online conduct, to name but a few.

President Barack Obama, in his 2011 State of the Union Address, called America "the nation of Edison and the Wright brothers" and "of Google and Facebook." U.S. Chief Information Officer, Steven VanRoekel, said that America has become a "Facebook nation" that demands increased transparency and interactivity from the federal government. Facebook as a nation in 2012 would be the third largest country in the world with over 900 million citizens, after China and India. This book portrays the social media ecosystem as a world of increasing Total Information Awareness, which is essentially a civilian version of the controversial Total Information Awareness program unveiled in 2002 by the Defense Advanced Research Projects Agency (DARPA) at the U.S. Department of Defense. Back in the 60's, DARPA initiated and funded the research and development of Advanced Research Projects Agency Network (ARPANET) that went online in 1969. The success of ARPANET gave rise to the global commercial Internet in the 90's and the new generation of Fortune 500 companies today including Amazon.com, Google, eBay, and Yahoo!. As if life comes full circle in the 21st century, private businesses and the ubiquity of social networks such as Facebook, Google+, Twitter, and YouTube are creating the technologies and infrastructures necessary for the DARPA-proposed Total Information Awareness program. WikiLeaks founder Julian Assange called Facebook "the most appalling spying machine that has ever been invented." Indeed, military and civilian technologies have interwoven into every fabric of our society, as Facebook co-founder and CEO Mark Zuckerberg said, "We exist at the intersection of technology and social issues." This book offers discourse and practical advice on the privacy issue in the age of big data, the rise of Facebook nation, and Total Information Awareness. Opening with President Ronald Reagan's 1984 National Security Decision Directive and ending with George Orwell's novel 1984, the author takes us on a roller-coaster ride through Facebook's botched IPO, Carrier IQ, Kony 2012, SOPA/PIPA blackout, cyber bullying, crime fighting, and a host of other timely issues facing our Facebook nation. Social media strategists, information architects, social scientists, policymakers, and academic scholars in the Program in Science, Technology, and Society (STS) will find this book a valuable asset.

Communications: Wireless in Developing Countries and Networks of the Future The present book contains the proceedings of two conferences held at the World Computer Congress 2010 in Brisbane, Australia (September 20-23) organized by the International Federation for Information Processing (IFIP): the Third IFIP TC 6 Int- national Conference on Wireless Communications and Information Technology for Developing Countries (WCITD 2010) and the IFIP TC 6 International Network of the Future Conference (NF 2010). The main objective of these two IFIP conferences on communications is to provide a platform for the exchange of recent and original c- tributions in wireless networks in developing countries and networks of the future. There are many exiting trends and developments in the communications industry, several of which are related to advances in wireless networks, and next-generation Internet. It is commonly believed in the communications industry that a new gene- tion should appear in the next ten years. Yet there are a number of issues that are being worked on in various industry research and development labs and universities towards enabling wireless high-speed networks, virtualization techniques, smart n- works, high-level security schemes, etc. We would like to thank the members of the Program Committees and the external reviewers and we hope these proceedings will be very useful to all researchers int- ested in the fields of wireless networks and future network technologies.

Collaborative Networks for a Sustainable World Aiming to reach a sustainable world calls for a wider collaboration among multiple stakeholders from different origins, as the changes needed for sustainability exceed the capacity and capability of any individual actor. In recent years there has been a growing awareness both in the political sphere and in civil society including the bu- ness sectors, on the importance of sustainability. Therefore, this is an important and timely research issue, not only in terms of systems design but also as an effort to b- row and integrate contributions from different disciplines when designing and/or g- erning those systems. The discipline of collaborative networks especially, which has already emerged in many application sectors, shall play a key role in the implemen- tion of effective sustainability strategies. PRO-VE 2010 focused on sharing knowledge and experiences as well as identi- ing directions for further research and development in this area. The conference - dressed models, infrastructures, support tools, and governance principles developed for collaborative networks, as important resources to support multi-stakeholder s- tainable developments. Furthermore, the challenges of this theme open new research directions for CNs. PRO-VE 2010 held in St.

This book constitutes the refereed proceedings of the 10th IFIP TC 9 International Conference on Human Choice and Computers, HCC10 2012, held in Amsterdam, The Netherlands, in September 2012. The 37 revised full papers presented were carefully reviewed and selected for inclusion in the volume. The papers are organized in topical sections on national and international policies, sustainable and responsible innovation, ICT for peace and war, and citizens' involvement, citizens' rights and ICT.

Wikipedia, Flickr, You Tube, Facebook, LinkedIn are all examples of large community-built databases, although with quite diverse purposes and collaboration patterns. Their usage and dissemination will further grow introducing e.g. new semantics, personalization, or interactive media. Pardede delivers the first comprehensive research reference on community-built databases. The contributions discuss various technical and social aspects of research in and development in areas like in Web science, social networks, and collaborative information systems. Pardede delivers the first comprehensive research reference on community-built databases. The contributions discuss various technical and social aspects of research in and development in areas like in Web science, social networks, and collaborative information systems.

Advice involves recommendations on what to think; through thought, on what to choose; and via choices, on how to act. Advice is information that moves by communication, from advisors to the recipient of advice. Ivan Jureta offers a general way to analyze advice. The analysis applies regardless of what the advice is about and from whom it comes or to whom it needs to be given, and it concentrates on the production and consumption of advice independent of the field of application. It is made up of two intertwined parts, a conceptual analysis and an analysis of the rationale of advice. He premises that giving advice is a design problem and he treats advice as an artifact designed and used to influence decisions. What is unusual is the theoretical backdrop against which the author's discussions are set: ontology engineering, conceptual analysis, and artificial intelligence. While classical decision theory would be expected to play a key role, this is not the case here for one principal reason: the difficulty of having relevant numerical, quantitative estimates of probability and utility in most practical situations. Instead conceptual models and mathematical logic are the author's tools of choice. The book is primarily intended for graduate students and researchers of management science. They are offered a general method of analysis that applies to giving and receiving advice when the decision problems are not well structured, and when there is imprecise, unclear, incomplete, or conflicting qualitative information.

This edited volume provides an overview of the latest advancements in adaptive training technology. Intelligent tutoring has been deployed for well-defined and relatively static educational domains such as algebra and geometry. However, this adaptive approach to computer-based training has yet to come into wider usage for domains that are less well defined or where student-system interactions are less structured, such as during scenario-based simulation and immersive serious games. In order to address how to expand the reach of adaptive training technology to these domains, leading experts in the field present their work in areas such as student modeling, pedagogical strategy, knowledge assessment, natural language processing and virtual human agents. Several approaches to designing adaptive technology are discussed for both traditional educational settings and professional training domains. This book will appeal to anyone concerned with educational and training technology at a professional level, including researchers, training systems developers and designers.

New technologies are radically changing the way that families connect with one another: we can text our teenagers from work, eat dinner with far-away parents via video link, and instantly upload and share photos after a family day out. Whether we are bridging time or distance, and whether we are enhancing our closest relationships or strengthening the bonds of extended family, as computer technologies alter the communication landscape, they in turn are changing the way we conduct and experience family life. This state of the art volume explores the impact of new communication systems on how families interact - how they share their lives and routines, engage in social touch, and negotiate being together or being apart - by considering a range of different family relationships that shape the nature of communication. Composed of three sections, the first looks at what is often the core of a 'family', the couple, to understand the impact of technology on couple relationships, communication, and feelings of closeness. The second section studies immediate families that have expanded beyond just the individual or couple to include children. Here, the emphasis is on connection for communication, coordination, and play. The third section moves beyond the immediate family to explore connections between extended, distributed family members. This includes connections between adult children and their parents, grandparents and grandchildren, and adult siblings. Here family members have grown older, moved away from 'home', and forged new families. Researchers, designers and developers of new communication technologies will find this volume invaluable. Connecting Families: The Impact of New Communication Technologies on Domestic Life brings together the most up-to-date studies to help in understanding how new communication technologies shape - and are shaped by - family life, and offers inspiration and guidance for design by making clear what families need and value from technological systems.