Building on the success of the previous editions, the third edition of Marketing Research: Tools and Techniques provides an accessible and engaging insight into marketing research. Based on the concept of the Marketing Research Mix, the text is organized around the core themes of research preparation, data collection, analysis and communication of findings, and how skills and techniques are used in different research contexts. The author adopts a sound balance between theory and practice and demonstrates how marketing concepts can be carried out in reality, and which methods are most appropriate for particular types of research. The new edition has been fully revised to reflect the wealth of digital developments and contains new case studies on renowned commercial brands such as BMW, Google, McDonalds, Whiskas, Tesco, The National Student Survey (NSS), Eurobarometer and BMI Healthcare. Supported by a full range of pedagogical features, the author enables students to understand the issues involved in carrying out research and the potential pitfalls to be aware of, thereby ensuring a clear understanding of the overall subject. The book is accompanied by a comprehensive Online Resource Centre which offers the following resources for students and lecturers: For students: Multiple choice questions Questionnaire wizard Online version of Market Researcher's Toolbox Link to clips of author summarising contents of each chapter on YouTube Web links For registered adopters of the text: PowerPoint presentation Illustrations from the book

The breathtaking new novel about the boundaries between worlds and individuals, from the internationally bestselling author of 1Q84.

When a young man’s girlfriend mysteriously vanishes, he sets his heart on finding the imaginary city where her true self lives. His search will lead him to take a job in a remote library with mysteries of its own.

When he finally makes it to the walled city, a shadowless place of horned beasts and willow trees, he finds his beloved working in a different library – a dream library. But she has no memory of their life together in the other world and, as the lines between reality and fantasy start to blur, he must decide what he’s willing to lose.

A love story, a quest, an ode to books and to the libraries that house them, The City and Its Uncertain Walls is a parable for these strange times.

This book deals with the core aspects of intellectual property law and covers developing aspects drawing attention internationally and locally.

This work offers a systematic and comprehensive insight into all the mainstream aspects of intellectual property protection. Local and international instruments are examined and balanced against human rights in general and more specifically the rights enshrined in the South African Bill of Rights.

What do you get when you combine the DC Super Hero Girls, the Legion of Doom and Teen Titans Go! with a dash of an ancient Kryptonian goddess? A recipe for pandemonium!

With the help of an amulet from Krypton, Lex Luthor unites a group of Super-Villains to capture all of Earth's Super Heroes, leaving only the DC Super Hero Girls to stop the Legion of Doom. The girls must cross dimensions to rescue their fellow heroes from the Phantom Zone, but a mix-up leads them to the wrong universe.

Get sucked into the chaos as this who's who of the DC Universe battles together to save the world in an epic multiverse event!

Also includes two bonus Teen Titans Go episodes and one bonus DC Super Hero Girls episode.

Your complete one-volume guide to the year 2023. This fantastic and in-depth book includes month-by-month forecasts for every sign and all you need to know to find out what is in store for you in the year ahead. The only one-volume horoscope you’ll ever need. Your essential guide to love, life and career success in 2023.

This popular, complete one-volume guide contains all you need to know about your personal horoscope for the year 2023. Be prepared for the forthcoming year with monthly predictions for your own sign and discover how to maximise your opportunities and potential to make the most of 2023.

This bestselling astrological guide contains:

• A personality profile for each sign
• A forecast for the year ahead – what you can expect in terms of wealth, home, health, social and love life
• A month-by-month forecast of your best days and worst days – the ideal days to attract love, money or success, and when it’s better to just stay in bed!

Joseph Polansky is a leading US astrologer who has been practising astrology for over 20 years.

Services, whether online or offline, are important in modern economies in which the understanding is that we ‘are all in services’. Services Marketing, a subset of the field of Marketing, has evolved and developed a range of theories and models, all focused on providing superior service offerings to today’s market and the growing expectations of service delivery. New research provides additional contemporary insights into this dynamic and developing area. This text seeks to address the current research and its managerial implications in both online and offline services. It includes new case studies, integrating new research and new perspectives on the various aspects of services.

The book covers important topics in providing services, including:

• Technology and its role in service marketing
• Customer expectations and perceptions
• Creating customer value
• Services architecture
• Pricing decision-making
• Demand management
• Building customer relationships and loyalty
• Integrated service marketing communication
• Service recovery strategies

His truth. His story. In his words.

There have been many comments made and books written about Siya Kolisi, captain of the Springboks, and the first black man to lead his country in over 128 years of South African rugby.

But now, for the very first time, Siya Kolisi shares his story in an extraordinarily intimate memoir, charting his journey from being born into the impoverished Zwide township, to leading his proud nation to an astonishing victory at the Rugby World Cup in 2019.

However, Rise is not simply a chronology of matches played and games won; it is an exploration of a man’s race and his faith, a masterclass in attaining a positive mindset, and an inspirational reminder that it is possible to defy the odds, no matter how they are stacked against you.

In 2020, partly in response to the pandemic, Siya and his wife, Rachel, launched The Kolisi Foundation, providing personal protective equipment to healthcare workers and delivering food parcels throughout South Africa.

The title Rise is inspired by Siya’s mother – Phakama – which translates to the book’s name, as well as a celebration of his Xhosa heritage.

This is the updated 11th edition of the South African classic textbook, Primary Clinical Care Manual, which has been updated in every respect to meet the educational requirements of current nursing students.

Changes made to the Department of Health Standard Treatment Guidelines and Essential Medicines List, and in response to the COVID-19 pandemic, are included in the manual and, as ever, the book has all the current information needed by students for primary health care in South Africa.

Several chapters have been extensively rewritten and updated:

• The upper airways, with a detailed new section on COVID-19 protocols
• Hypertension, with a new section on postnatal patient management
• HIV and AIDs patients
• Contraception
• Epilepsy
• The Skin
• Joints
• Mental Health

Numerous medicine and dosage changes have been made in accordance with Department of Health (DOH) recommendations.

This edition includes the 2018 edition of the Department of Health Primary Care Standard Treatment Guidelines (STGs) and Essential Medicines List (EML). It also includes information obtained from the Hospital Level STGs and EML.

‘The dream team delivers big time … Clinton’s insider secrets and Patterson’s storytelling genius make this the political thriller of the decade.’ – Lee Child

The President is missing.

As an unprecedented cyberterrorist attack cripples the United States, the President must face an unthinkable truth:

There is a traitor in his Cabinet. His life is in danger.

And the only way to stay ahead of the shadowy forces tearing at the heart of America is to go off the grid, leaving behind his presidential protection. The President must go missing – and he may never resurface…

Set over the course of three days that shake a nation to its core, The President is Missing sheds a stunning light upon the inner workings and vulnerabilities of the American government. Filled with information that only a former President could know, this is the most authentic, terrifying thriller in years.

After reuniting with Gwen Stacy, Brooklyn’s full-time friendly neighborhood Spider-Man is catapulted across the Multiverse, where he encounters the Spider Society, a team of Spider-People charged with protecting the Multiverse’s very existence.

But when the heroes clash on how to handle a new threat, Miles finds himself pitted against the other Spiders and must redefine what it means to be a hero so he can save the people he loves most.

1 Academy Award nomination for:
- Best Animated Film

Sol Plaatje’s Mhudi is one of South Africa’s most famous novels.

First published in 1930, it is the first full-length novel by a black South African writer, and is widely read and studied in South African schools, colleges and universities. It has been translated into a number of different languages. Written over 30 years before Chinua Achebe’s famous Things Fall Apart, Mhudi is a pioneering African novel too, anticipating many of the themes with which Achebe and other writers from the African continent were concerned.

Mhudi has had a complicated history. Critics have been divided in their views, and there was a delay of ten years between the time Plaatje wrote the book and when it was published. A century on from when it was written, the time is now right to both celebrate its composition and to assess its meanings and legacy.

In this book, a distinguished cast of contributors explore the circumstances in which Mhudi was both written and published, what the critics have made of it, why it remains so relevant today. Chapters look at the eponymous feminist heroine of the novel and what she symbolizes, the role of history and oral tradition, the contentious question of language, the linguistic and stylistic choices that Plaatje made. In keeping with Mhudi’s capacity to inspire, this book also includes a poem and short story, specially written in order to pay tribute to both the book and its author.

What role could music play in a death camp? What was the effect on those women who owed their survival to their participation in a Nazi propaganda project? And how did it feel to be forced to provide solace to the perpetrators of a genocide that claimed the lives of their family and friends?

In 1943, German SS officers in charge of Auschwitz-Birkenau ordered that an orchestra should be formed among the female prisoners. Almost fifty women and girls from eleven nations were assembled to play marching music to other inmates - forced labourers who left each morning and returned, exhausted and often broken, at the end of the day - and give weekly concerts for Nazi officers. Individual members were sometimes summoned to give solo performances of an officer's favourite piece of music. It was the only entirely female orchestra in any of the Nazi prison camps and, for almost all of the musicians chosen to take part, being in the orchestra was to save their lives.

In The Women's Orchestra of Auschwitz, award-winning historian Anne Sebba tells their astonishing story with sensitivity and care.

What are the secrets to a healthy, happy, and wealthy retirement?

To answer that question, longtime Morningstar columnist and podcaster Christine Benz asked 20 retirement thought leaders to go deep on a single lesson that they believe contributes to success in retirement.

These lessons range from nitty gritty financial matters to quality-of-life considerations that help pre-retirees and retirees maximize their “time on earth” allocations.

On the financial side of the ledger, the book delves into knowing your retirement income style (Wade Pfau), understanding how your spending might change in retirement (David Blanchett), and organizing your portfolio to support in-retirement cash flows (William Bernstein).

Other interviews probe softer but no less important considerations, such as how to spend in order to optimize happiness (Ramit Sethi), the value of burnishing relationships later in life (Laura Carstensen), and living life so that you have no regrets in the end (Jordan Grumet). These lessons help soon-to-retire and already-retired individuals and their advisors tackle retirement with confidence, wisdom, and a specific plan for maximizing their financial and human capital.

Detective James Cross has been honorably discharged from the Army Criminal Investigation Division due to wounds sustained when an IED blew up near him. Now with the Lake City Police Department, he's rooming with this good buddy and partner, Cole, while he figures out his family dynamics.

Physician Assistant Lainie Jackson is eighteen months out from an attempted murder perpetrated by her ex, which ended when she managed to grab the weapon and shoot him. When he appears to have survived and is back to finish the job he started, Lainie insists it's not possible. But someone keeps trying to kill her, and she keeps seeing his face.

Together, Lainie and James must work together to find out who, exactly, is after her and why he wants her dead. And failure is not an option.

USA Today bestselling author Lynette Eason will leave you breathless with this fast-paced first book in a brand-new series.

What makes us brilliant? What makes us deadly? What makes us Sapiens? Yuval Noah Harari challenges everything we know about being human in the perfect read for these unprecedented times.

Earth is 4.5 billion years old. In just a fraction of that time, one species among countless others has conquered it: us.

In this bold and provocative book, Yuval Noah Harari explores who we are, how we got here and where we’re going.

‘I would recommend Sapiens to anyone who’s interested in the history and future of our species’ Bill Gates

‘Interesting and provocative… It gives you a sense of how briefly we’ve been on this Earth’ Barack Obama

ll four episodes from the 12th season of the ITV crime thriller based on the novels by Ann Cleeves, starring Brenda Blethyn as Detective Chief Inspector Vera Stanhope.

Along with trusted partner Detective Sergeant Aiden Healy, Vera and her team carry out various murder investigations in Northumberland. In this season, the body of an experienced sailor is discovered in a boat and a policeman is murdered and found dumped in a lake. Meanwhile, when Vera finds an abandoned car with a baby inside during a storm, she is forced to visit her estranged family.

The episodes are: 'Against the Tide', 'For the Grace of God', 'Blue' and 'The Darkest Evening'.

An epic novel set against the backdrop of the 1980s space shuttle program and the extraordinary lengths we go to live and love beyond our limits.

In the summer of 1980, astrophysics professor Joan Goodwin begins training to be an astronaut at Houston’s Johnson Space Center, alongside an exceptional group of fellow candidates: Top Gun pilots Hank Redmond and John Griffin; mission specialist Lydia Danes; warm-hearted Donna Fitzgerald; and Vanessa Ford, the magnetic and mysterious aeronautical engineer. As the new astronauts prepare for their first flights, Joan finds a passion and a love she never imagined and begins to question everything she believes about her place in the observable universe.

Then, in December of 1984, on mission STS-LR9, everything changes in an instant.

Atmosphere is Taylor Jenkins Reid at her best: transporting readers to iconic times and places, with complex protagonists, telling a passionate and soaring story about the transformative power of love, this time among the stars.

Carol Danvers aka Captain Marvel has reclaimed her identity from the tyrannical Kree and taken revenge on the Supreme Intelligence. But unintended consequences see Carol shouldering the burden of a destabilised universe.

When her duties send her to an anomalous wormhole linked to a Kree revolutionary, her powers become entangled with that of Jersey City super-fan, Kamala Khan aka Ms. Marvel, and Carol’s estranged niece, now S.A.B.E.R. astronaut Captain Monica Rambeau.

Together, this unlikely trio must team-up and learn to work in concert to save the universe as “The Marvels.”

Louisa Zondo’s work has helped to shape the new South Africa, but she has also faced intense grief and trauma, which came from the underside of the emerging nation’s complex social fabric.

As mother of much-loved music star Riky Rick, who tragically took his own life in 2022, Louisa Zondo’s loss was shared by millions, but it was also a uniquely deep, lonely and lifeshattering grief. The loss of her beloved MaRiky also brought to the surface cataclysmic trauma from her past.

As Louisa Zondo takes her first small steps to facing her grief, she finds herself speaking to her son in a series of letters, gradually finding the words to express her love for him, and the pain of losing him. In expressing that love, she tells the story of her own life and the experiences that shaped her.

This brave journey brings Louisa to a deeper understanding of her life’s path, and closer to healing.

The companion cookbook to the Sunday Times bestselling Young Forever with more than 100 delicious recipes to help reverse the symptoms of aging and support a long, youthful life.

In Young Forever, Dr Mark Hyman challenged us to reimagine the process of aging as he uncovered the secrets to longevity with simple lifestyle tips and cutting-edge strategies.

Now he's feeding us with more than 100 satisfying recipes to keep us youthful.

Science today says aging is not a normal process. In this radical new Young Forever Cookbook, Dr Hyman supplies an age-defying diet so that you can eat to treat disease and live longer.

What is the aim of education in the 21" century? Is it to search for truth, to improve the human condition, or to bolster a country's economy and meet the workforce needs of the state? Or should the aim of education be focused on social, academic, cultural, and intellectual development so that young people can grow up to be engaged and critical citizens?

These very searching questions - questions about the nature of education - are the concern of an area of philosophy, namely, philosophy of education. In the 3rd edition of Philosophy of Education Today: An Introduction, the authors, in their exploration of the various responses provided by different philosophies of education to these questions, have included posthumanism in the corpus of philosophies of education which influence education and the way that education is understood.

The interactive nature of the text encourages readers to reflect critically on the various philosophies of education discussed and to come to an understanding of what education might mean to both them and their community.

This book aims to give insight into managing people in organisations.

It emphasises the value of people and does not treat them as merely another organisational resource. It recognises that people are central to the organisation’s success but also appreciates that the dignity and rights of employees should be respected and their well-being promoted.

Furthermore, the management of people is positioned as a partnership between:

• line managers, who are directly responsible for managing the people reporting to them
• the top management team, who set the direction for the organisation and the tone for how to behave
• the HRM department and practitioners, who care for employees, advise line managers and manage the systems that support people management

For seventy years, Queen Elizabeth has ruled over an institution and a family. She has been constant in her desire to provide a steady presence and to be a trustworthy steward of the British people and the Commonwealth. In the face of her uncle's abdication, in the uncertainty of the Blitz, and in the tentative exposure of her family and private life to the public via the press, Elizabeth has become synonymous with the crown.

But times change. Recent years have brought grief and turmoil to the House of Windsor, and even as England prepares to celebrate the Queen's Platinum Jubilee, there are calls for a changing of the guard.

In The New Royals, journalist Katie Nicholl provides a nuanced look at Elizabeth's remarkable and unrivalled reign, with new stories from Palace courtiers and aides, documentarians, and family members. She examines Charles and Camilla's decades in waiting and beyond-where "The Firm" is headed as William and Kate present the modern faces of an ancient institution. In the wake of Harry and Meghan leaving the Royal Family and Andrew's spectacular fall from grace, the royal family must reckon with its history, the light and the dark, in order to chart a course for Britain beyond its Queen and to show that it is an institution capable of leadership in an ever changing modern world.

Inspired by true events, a thrilling Depression-era novel from the author of The Librarian of Burned Books about a woman’s quest to uncover a mystery surrounding a local librarian and the Boxcar Library—a converted mining train that brought books to isolated rural towns in Montana.

When Works Progress Administration (WPA) editor Millie Lang finds herself on the wrong end of a potential political scandal, she’s shipped off to Montana to work on the state’s American Guide Series—travel books intended to put the nation’s destitute writers to work.

Millie arrives to an eclectic staff claiming their missed deadlines are due to sabotage, possibly from the state’s powerful Copper Kings who don’t want their long and bloody history with union organizers aired for the rest of the country to read. But Millie begins to suspect that the answer might instead lie with the town’s mysterious librarian, Alice Monroe.

More than a decade earlier, Alice Monroe created the Boxcar Library in order to deliver books to isolated mining towns where men longed for entertainment and connection. Alice thought she found the perfect librarian to staff the train car in Colette Durand, a miner’s daughter with a shotgun and too many secrets behind her eyes.

Now, no one in Missoula will tell Millie why both Alice and Colette went out on the inaugural journey of the Boxcar Library, but only Alice returned.

The three women’s stories dramatically converge in the search to uncover what someone is so desperately trying to hide: what happened to Colette Durand.

Inspired by the fascinating, true history of Missoula’s Boxcar Library, the novel blends the story of the strong, courageous women who survived and thrived in the rough and rowdy West with that of the power of standing together to fight for workers’ lives. And through it all shines the capacity of books to provide connection and light to those who need it most.

The surviving Resistance faces the First Order once more as an old threat makes itself known once more.

Journey to a galaxy far, far away for the riveting conclusion of the Skywalker saga, where new legends will be born and the final battle for freedom is yet to come.

(3 Academy Award nominations for Best Musical Score, Best Visual Effects, Best Sound Editing)