0
Your cart

Your cart is empty

Browse All Departments
Price
Status
Brand

Narcos - Season 1 (DVD): Wagner Moura, Boyd Holbrook, Pedro Pascal Narcos - Season 1 (DVD)
Wagner Moura, Boyd Holbrook, Pedro Pascal 1
R53 Discovery Miles 530 Ships in 10 - 20 working days

The irresistible and devastatingly addictive Netflix series comes to DVD for the very first time, as Narcos charts the rise of the infamous Colombian drug lord Pablo Escobar.

Dubbed The King of Cocaine , Season 1 traces Escobar's rise to power between 1977 and 1992, a time in which he was responsible for smuggling 80 per cent of the cocaine supply into the United States, making himself a billionaire in the process. The show was met with critical praise and grew a hugely dedicated following when it debuted on Netflix last August.

This is the next box-set that you absolutely have to own and binge watch, taking its rightful place in your collection alongside iconic series such as The Sopranos, The Wire, Breaking Bad and House of Cards.

Apostle Lodge (Paperback): Paul Mendelson Apostle Lodge (Paperback)
Paul Mendelson 1
R479 R184 Discovery Miles 1 840 Save R295 (62%) Ships in 12 - 17 working days

As the legacy of El Nino scorches Cape Town, threatening it with drought, fire and civil disorder, the city is gripped by two horrific crimes: an explosion in the tourist centre, and the gruesome murder of a seemingly random victim.

In his investigation, Colonel Vaughn De Vries of the Special Crimes Unit discovers a frightening back story and developing pattern of criminality, and comes to believe that there is more than one killer on the loose, each with a connection to a man who, as a child, drowned his sister and destroyed his family. Newly promoted investigator Lieutenant Mike Solarin, working with De Vries, discovers a trail to the perpetrators of the bomb in the city but, when he is recalled and the incident branded the work of extremists, he pursues an alternative route, calling into question the role of the political elite, the media, and the police themselves.

Now sharing the single belief that there must be justice at any cost as they struggle to represent victims of so many atrocities, De Vries and Solarin fight - against gathering forces - to save their city and their country.

Glass Tower (Paperback): Sarah Isaacs Glass Tower (Paperback)
Sarah Isaacs
R306 R251 Discovery Miles 2 510 Save R55 (18%) Ships in 9 - 15 working days

Leilah meets Frankie, and the two misfits become the closest of friends at their new school – until secrets, betrayal, and sexuality drive them apart…

It’s 1997, three years after the official end of Apartheid in South Africa. Two girls from very different backgrounds, Leilah, who is mixed race, and Frankie, who is white, are drawn together when they start at a new school, one that remains racially divided despite the country’s new laws. Their friendship deepens and intensifies before suddenly falling apart when each tells the other a secret. The girls must grapple with young womanhood alone, leaving Leila with only her troubled family to fall back on.

Glass Tower is a powerful, beautiful story of two young people on a journey of sexual hurt and personal discovery which asks questions of who we are and why we love, set against a new and confusing social order.

Slow Productivity - The Lost Art Of Accomplishment Without Burnout (Paperback): Cal Newport Slow Productivity - The Lost Art Of Accomplishment Without Burnout (Paperback)
Cal Newport
R420 R328 Discovery Miles 3 280 Save R92 (22%) Ships in 5 - 10 working days

From the New York Times bestselling author of Digital Minimalism and one of the world's top productivity experts, a groundbreaking philosophy for creating great work at a sustainable pace.

Hustle culture. Burnout. Quiet quitting. Today we're either sacrificing ourselves on the altar of success or we're rejecting the idea of ambition entirely. But it doesn't have to be all or nothing. There is a way to create meaningful work as part of a balanced life, and it's called 'slow productivity'.

Coined by Cal Newport, the bestselling author of Deep Work and Digital Minimalism, slow productivity is a revolutionary philosophy based on three simple principles:
1. Do fewer things.
2. Work at a natural pace.
3. Obsess over quality.

Examining the stories and habits of ancient and modern scientists, philosophers, artists and scholars who worked in this way, Newport reveals just how transformative the slow productivity approach can be to producing a meaningful body of work.

From managing your energy according to the season, to identifying which projects to pursue and which to set aside, to building a schedule that yields maximum output with minimum stress, this timely and essential book will revolutionise how you work, helping you to accomplish great things at a more humane pace.

Medical ethics, law and human rights - A South African perspective (Paperback, 2nd ed): K. Moodley Medical ethics, law and human rights - A South African perspective (Paperback, 2nd ed)
K. Moodley 1
R855 R779 Discovery Miles 7 790 Save R76 (9%) Ships in 7 - 10 working days

Healthcare delivery in the 21st century has become increasingly complex and demanding . Clinical consultations frequently raise scientific, ethical and legal challenges. While scientific issues may be resolved using an evidence-based medicine (EBM) approach, ethical theory is needed to justify decision making in the face of ethical conflict. Medical ethics, law and human rights: a South African perspective provides the conceptual background and analytic skills necessary to assist with the resolution of ethical dilemmas encountered in the South African healthcare environment. Medical ethics, law and human rights: a South African perspective uses case studies to help the healthcare team to identify and analyse ethical, moral and value concepts, and to apply these to scenarios that they may encounter on a daily basis. Part 1 explores theories and principles of ethics (including African philosophy), introduces medical law, discusses health and human rights, and also makes the transition from theory to practice. Part 2 looks at specific topics in healthcare that raise challenges from an ethics perspective - HIV/AIDS, use of social media, euthanasia, human reproduction, genetics and genomics. In view of the increasing emphasis on ethical considerations in healthcare from the Health Professions Council of South Africa (HPCSA), coupled with the rising incidence of litigation in healthcare, Medical ethics, law and human rights: a South African perspective is essential reading for health science, law and philosophy students as well as practising healthcare professionals.

Psychological Assessment in South Africa - Research and applications (Paperback): Sumaya Laher, Kate Cockcroft, Zaytoon Amod,... Psychological Assessment in South Africa - Research and applications (Paperback)
Sumaya Laher, Kate Cockcroft, Zaytoon Amod, Katherine Bain, Fatima Bhabha, …
R1,219 R893 Discovery Miles 8 930 Save R326 (27%) Ships in 12 - 17 working days

This book provides an overview of the research related to psychological assessment across South Africa. The thirty-six chapters provide a combination of psychometric theory and practical assessment applications in order to combine the currently disparate research that has been conducted locally in this field. Existing South African texts on psychological assessment are predominantly academic textbooks that explain psychometric theory and provide brief descriptions of a few testing instruments. Psychological Assessment in South Africa provides in-depth coverage of a range of areas within the broad field of psychological assessment, including research conducted with various psychological instruments. The chapters critically interrogate the current Eurocentric and Western cultural hegemonic practices that dominate the field of psychological assessment. The book therefore has the potential to function both as an academic text for graduate students, as well as a specialist resource for professionals, including psychologists, psychometrists, remedial teachers and human resource practitioners.

Harry Potter and the Goblet of Fire (Paperback, Illustrated Edition): J. K. Rowling Harry Potter and the Goblet of Fire (Paperback, Illustrated Edition)
J. K. Rowling; Illustrated by Jim Kay
R750 R519 Discovery Miles 5 190 Save R231 (31%) In Stock

Prepare to be spellbound by Jim Kay's inspired reimagining of Harry Potter's fourth year at Hogwarts School of Witchcraft and Wizardry. When Harry is unexpectedly chosen to compete in the legendary Triwizard Tournament, he finds himself facing death-defying tasks, dragons and Dark wizards. Although his friends do their best to help him prepare, Harry must navigate each treacherous test alone, pushing his courage and quick-thinking to their limits. But while the attention of the wizarding world is focused on the Tournament, a much bigger challenge is lurking in the shadows. Lord Voldemort is plotting his return .

This irresistible smaller-format paperback edition has been beautifully redesigned with selected full-colour illustration highlights, bringing J.K. Rowling's storytelling genius and Jim Kay's artistic wizardry to a new generation of readers. Experience the excitement of the Quidditch World Cup, the cheery comfort of The Burrow and the festive grandeur of the Yule Ball, and meet such unforgettable characters as Cedric Diggory, Fleur Delacour and Viktor Krum. Fizzing with magic and brimming with humour, Harry Potter and the Goblet of Fire will captivate wizards and Muggles alike.

Good Food Made Simple - Healthy Recipes To Eat Well And Feel Incredible (Paperback): Leah Itsines Good Food Made Simple - Healthy Recipes To Eat Well And Feel Incredible (Paperback)
Leah Itsines
R625 R517 Discovery Miles 5 170 Save R108 (17%) Ships in 9 - 15 working days

Leah Itsines comes from a big Greek family where food is always at the forefront of every gathering. But it's no secret she also lives and breathes healthy eating and a lifestyle that supports wellbeing. How do you combine a love of food with a healthy lifestyle? You make Good Food Made Simple .

If you don't feel confident in the kitchen, or you've had a 'bad' relationship with food, this is the book to ease you back to balanced and realistic eating that is satisfying and fun.

Begin with meal prep hacks and money-saving tips to get organised, learn how to make some mean marinades that will make life simply delicious, then move through over 100 killer recipes from The Lighter Side, Quick & Delicious to Itsines Family Favorites and - for something a bit special - The Entertainer.

Good Food Made Simple is your gateway to getting comfortable in the kitchen, being kind to your body and having some fun. Food wasn't meant to be hard.

Communication Research - Techniques, Methods And Applications (Paperback, 2nd ed): G.M. du Plooy Communication Research - Techniques, Methods And Applications (Paperback, 2nd ed)
G.M. du Plooy 1
R711 R626 Discovery Miles 6 260 Save R85 (12%) In Stock

The research techniques and methods discussed are applied to researching advertising, mass-media audiences, mass-media efficiency and organisational and development contexts. The research problems or issues addressed are also relevant to other communication fields, including political, government, marketing, intercultural, health and interpersonal and small-group communication, plus information and communications technology.

This second edition elaborates on the application of additional measurement scales and of content analysis. It contains more practical examples of the application of scientific criteria and it includes additional marginal notes that facilitate the comprehension of key concepts.

Focus On Management Principles - A Generic Approach (Paperback, 4th ed): Andreas de Beer, Dirk Rossouw Focus On Management Principles - A Generic Approach (Paperback, 4th ed)
Andreas de Beer, Dirk Rossouw 1
R364 Discovery Miles 3 640 Ships in 2 - 4 working days

Focus on Management Principles A generic approach presents management principles that are needed in the workplace today to ensure the sustainability of an organisation.

The following topics are discussed:

  • How management theory has evolved and the environment in which management operates
  • The tasks of management
  • Leadership, teamwork and interpersonal skills
  • Organisational culture, diversity management, business ethics, corporate social responsibility, organisational politics, change management and HIV/Aids in the workplace.
You Get Better With Love - This Is How You Love Yourself (Paperback): Duduzile Noeleen Ngwenya You Get Better With Love - This Is How You Love Yourself (Paperback)
Duduzile Noeleen Ngwenya
R295 R219 Discovery Miles 2 190 Save R76 (26%) Ships in 5 - 10 working days

you get better with love takes you on the journey of embracing vulnerability in its rawest form. Exploring fears, insecurities, love experiences and the yearning for acceptance, the author weaves a narrative of prose and poetry delving into the heart of human emotion.

This collection of poetry is a testament to the power of owning one’s feelings and thoughts, showcasing a delicate balance between personal and universal experiences. As a way of symbolising individuality and how we don’t have to constrain ourselves to one thing, the author uses lower-case typography and invites you to reflect on your struggles and triumphs.

As each page turns, you get better with love offers a comforting reminder that as long as we breathe, there is an opportunity to begin anew, love oneself fully, and embrace the endless possibilities that come with choosing to try again.

Race, Nation, Translation - South African Essays, 1990-2013 (Paperback): Zoe Wicomb Race, Nation, Translation - South African Essays, 1990-2013 (Paperback)
Zoe Wicomb; Edited by Andrew Van Der Vlies
R395 R309 Discovery Miles 3 090 Save R86 (22%) Ships in 5 - 10 working days

The most significant nonfiction writings of Zoë Wicomb, one of South Africa’s leading authors and intellectuals, are collected here for the first time in a single volume.

This compilation features critical essays on the works of such prominent South African writers as Bessie Head, Nadine Gordimer, Njabulo Ndebele, and J.M. Coetzee, as well as writings on gender politics, race, identity, visual art, sexuality and a wide range of other cultural and political topics. Also included are a reflection on Nelson Mandela and a revealing interview with Wicomb.

In these essays, written between 1990 and 2013, Wicomb offers insight on her nation’s history, policies, and people. In a world in which nationalist rhetoric is on the rise and diversity and pluralism are the declared enemies of right-wing populist movements, her essays speak powerfully to a wide range of international issues.

Writing a wider war - Rethinking gender, race, and identity in South African War, 1899 - 1902 (Paperback): Greg Cuthbertson,... Writing a wider war - Rethinking gender, race, and identity in South African War, 1899 - 1902 (Paperback)
Greg Cuthbertson, Albert Grundlingh, Mary-Lynn Suttie
R300 R258 Discovery Miles 2 580 Save R42 (14%) In Stock

Writing a Wider War presents a dramatically new interpretation of the role of Boer women in the conflict and profoundly changes how we look at the making of Afrikaner nationalism. African experiences of the war are also examined, highlighting racial subjugation in the context of colonial war and black participation, and showcasing important new research by African historians. The collection includes a reassessment of British imperialism and probing essays on J. A. Hobson; the masculinist nature of life on commando among Boer soldiers; Anglo-Jewry; secularism; health and medicine; nursing, women, and disease in the concentration camps; and the rivalry between British politicians and generals. An examination of the importance of the South African War in contemporary British political economy, and the part played by imperial propaganda, rounds off a thoroughly groundbreaking reinterpretation of this formative event in South Africa's history.

Girl, Stop Apologizing - A Shame-Free Plan For Embracing And Achieving Your Goals (Paperback, ITPE Edition): Rachel Hollis Girl, Stop Apologizing - A Shame-Free Plan For Embracing And Achieving Your Goals (Paperback, ITPE Edition)
Rachel Hollis
R195 R156 Discovery Miles 1 560 Save R39 (20%) Ships in 5 - 10 working days

"Hollis's writing is beautifully blunt, and she humbly thanks her fans for her success. Her actionable ideas and captivating voice will encourage women to believe in themselves." - Publisher's Weekly (starred review)

"I believe we can change the world. But first, we've got to stop living in fear of being judged for who we are."

Rachel Hollis has seen it too often: women not living into their full potential. They feel a tugging on their hearts for something more, but they're afraid of embarrassment, of falling short of perfection, of not being enough.

In Girl, Stop Apologizing, #1 New York Times bestselling author and founder of a multimillion-dollar media company, Rachel Hollis sounds a wake-up call. She knows that many women have been taught to define themselves in light of other people--whether as wife, mother, daughter, or employee--instead of learning how to own who they are and what they want. With a challenge to women everywhere to stop talking themselves out of their dreams, Hollis identifies the excuses to let go of, the behaviors to adopt, and the skills to acquire on the path to growth, confidence, and believing in yourself.

Marketing (Paperback, 6th ed): C. Lamb, J. Hair Marketing (Paperback, 6th ed)
C. Lamb, J. Hair
R786 R721 Discovery Miles 7 210 Save R65 (8%) Ships in 6 - 10 working days

Marketing 6e is a strong foundational text for first-year students studying towards a BCom and BA qualifications in departments of management, marketing or business management at universities. It is also suitable for students who are studying a national diploma in marketing at universities of technology. The book covers issues such as sponsorship, marketing research, consumer behaviour and marketing positioning. Marketing is a principles-based guide through current topics such as green marketing and marketing communications. The title includes pedagogical features such as opening case studies, strategy readers, technology boxes, key concepts and useful summaries. New to this edition: Additional content on sustainability; Updates on digital marketing; Updates of examples, readers and case studies

Hans 1: Hans Steek die Rubicon Oor (Afrikaans, Paperback): Rudie van Rensburg Hans 1: Hans Steek die Rubicon Oor (Afrikaans, Paperback)
Rudie van Rensburg
R280 R241 Discovery Miles 2 410 Save R39 (14%) Ships in 4 - 8 working days

Hans loop op 90 nié met ’n loopring nie. Sy orige kinders maneuvreer hom vanuit hul tuistes oorsee uit sy lekker ou huis en in Huis Madeliefie in, maar Hans skop nog kliphard, en gou lei hy ’n ouetehuisopstand teen die onhoudbaar drakoniese matrone. Dis daggakoekies, ontkleedansers en vet sports net waar jy kyk in hierdie hoogs komiese roman oor oudword op eie terme.

Finding Endurance - Shackleton, My Father And A World Without End (Paperback): Darrel Bristow-Bovey Finding Endurance - Shackleton, My Father And A World Without End (Paperback)
Darrel Bristow-Bovey
R265 R212 Discovery Miles 2 120 Save R53 (20%) Ships in 5 - 10 working days

When Ernest Shackleton’s ship Endurance was discovered below the Antarctic ice in March 2022, 106 years after it sank, the world thrilled anew with one of the greatest survival stories of all time.

Acclaimed South African writer Darrel Bristow-Bovey has a deeply personal relationship with the story of Endurance and in this lyrical journey into past and present, into humanity and the natural world, above and below the Antarctic ice, he revisits the famous story wondering why it seems to mean more today than ever before.

Drawing on literature, natural history, personal memoir and the thrilling epics of polar adventure, this is a celebration of the human spirit. If this story tells us anything, it’s that in the face of self-inflicted natural disaster, we can still pull off a miracle or two. From the bottom of the Weddell sea, Endurance still whispers that not all is lost, and not forever.

Is Your Thinking Keeping You Poor? - 50 Ways the Rich Think Differently (Paperback): Douglas Kruger Is Your Thinking Keeping You Poor? - 50 Ways the Rich Think Differently (Paperback)
Douglas Kruger 4
R270 R211 Discovery Miles 2 110 Save R59 (22%) Ships in 5 - 10 working days

Being rich is not normal: most people never achieve wealth in their lifetime. The very word ‘rich’ describes a state beyond the median, and therein lies an important lesson.

To become rich, your thinking has to be radically different from that of the people around you. Do you know what those specific differences may be?

Business and wealth guru Douglas Kruger strips away the feel-good hype and gets right down to the practical principles. He leads you through the types of thinking that hold individuals, families and businesses in generational cycles of poverty. He explores the dramatically different approaches of the self-made rich and super-rich, showing you which behaviours to begin practising and which behaviours are traitorous to your wealth potential.

Escape poverty. Raise your value. Change the trajectory of your story.

It all begins with the way you think.

Sing, Mamma, Sing (Afrikaans, Paperback): Theresa Papenfus Sing, Mamma, Sing (Afrikaans, Paperback)
Theresa Papenfus
R363 Discovery Miles 3 630 In Stock

Sy sal notas maak oor haar kinders, besluit 'n vrou voor haar jongste se geboorte. “Voor ek vergeet. Voor hulle groot is, weg, in 'n oogwink.” Sy lę oomblikke vas: die vrae sonder antwoorde, gebedjies, 'n eerste wisseltand, sywurms, huisvergaderings, die huiskat wat kleintjies kry en drome van eendag.

Sing, Mamma, Sing is haar opgaaf van die frustrasie, weekheid, verwondering, trots en benoudheid wat elke ma ken. Dis haar kennismaking met ouers se grootste vrees en verlies wanneer die jongste op byna agt en dertig sterf.

Die boek sluit aan by die genre van die moeder-memoir en die subgenre van verlies.

The Lie Maker (Paperback): Linwood Barclay The Lie Maker (Paperback)
Linwood Barclay
R410 R328 Discovery Miles 3 280 Save R82 (20%) Ships in 5 - 10 working days

In this twisty thriller from the Sunday Times bestselling author of Take Your Breath Away, a man desperately tries to track down his father – who was taken into witness protection years ago – before his enemies can get to him.

"Your dad’s not a good person. Your dad killed people, son." These are some of the last words Jack Givins’s father spoke to him before he was whisked away by witness protection, leaving Jack and his mother to pick up the shattered pieces of their lives.

Years later, Jack is a struggling author, recruited by the U.S. Marshals to create false histories for people in witness protection. Jack realises this may be a chance to find his dad – but then he discovers he’s gone missing, and he could be in serious danger.

Jack knows he has to track him down. But how will he find a man he’s never truly known? And how will he evade his father’s deadly enemies – enemies who wouldn’t think twice about using his own son against him?

Percy Jackson and the Olympians - Wrath of the Triple Goddess (Paperback): Rick Riordan Percy Jackson and the Olympians - Wrath of the Triple Goddess (Paperback)
Rick Riordan
R320 R235 Discovery Miles 2 350 Save R85 (27%) Ships in 5 - 10 working days

THE ORIGINAL HERO. A BRAND-NEW ADVENTURE.

Percy Jackson has saved the world multiple times – battling monsters, Titans, even death himself – so graduating high school should be a breeze, right?

Wrong. Percy needs three recommendation letters from the gods before his final year in high school comes to an end. And one thing Percy knows, the gods on Mount Olympus don’t do anything for free.

To secure his second letter, Percy and his friends Annabeth and Grover agree to a new quest – pet-sitting for the goddess Hecate while she’s away over Halloween. They just need to follow her simple rules:

  1. Look after the pets like their lives depend on it (because they do)
  2. Don’t touch anything – especially Hecate’s magic potions!
  3. See points 1 and 2

But when Grover’s curiosity gets the better of him, the trio find themselves with a giant goat, a destroyed house, and Hecate’s (terrifying and potentially deadly) pets on the loose in New York City.

Now the trio have twenty-four hours to find the pets and restore the mansion to order – or face the full fury of Hecate and her horrifying three-heads.
A Manifesto For Social Change - How To Save South Africa (Paperback): Moeletsi Mbeki, Nobantu Mbeki A Manifesto For Social Change - How To Save South Africa (Paperback)
Moeletsi Mbeki, Nobantu Mbeki 4
R230 R180 Discovery Miles 1 800 Save R50 (22%) Ships in 5 - 10 working days

A Manifesto For Social Change is the third of a three-volume series that started seven years ago investigating the causes of our country’s – and the continent’s – development obstacles.

Architects of Poverty: Why African Capitalism Needs Changing (2009) set out to explain what role African elites played in creating and promoting their fellow Africans’ misery. Advocates for Change: How to Overcome Africa’s Challenges (2011) set out to show that there were short-term to medium-term solutions to many of Africa’s and South Africa’s problems, from agriculture to healthcare, if only the powers that be would take note. And now, more than 20 years after the advent of democracy, we have A Manifesto For Social Change: How To Save South Africa, the conclusion in the ‘trilogy’.

This book started its life as Gridlocked, but through the process of research undertaken by Moeletsi and Nobantu it has evolved into a different project, a manifesto that identifies some of South Africa’s key problems and what is required to change the country’s downward trajectory.

Human Resource Management (Paperback, 6th Edition): Human Resource Management (Paperback, 6th Edition)
R585 R515 Discovery Miles 5 150 Save R70 (12%) Ships in 4 - 8 working days

This book aims to give insight into managing people in organisations.

It emphasises the value of people and does not treat them as merely another organisational resource. It recognises that people are central to the organisation’s success but also appreciates that the dignity and rights of employees should be respected and their well-being promoted.

Furthermore, the management of people is positioned as a partnership between:

  • line managers, who are directly responsible for managing the people reporting to them
  • the top management team, who set the direction for the organisation and the tone for how to behave
  • the HRM department and practitioners, who care for employees, advise line managers and manage the systems that support people management
Donker Water (Afrikaans, Paperback): Martin Steyn Donker Water (Afrikaans, Paperback)
Martin Steyn
R330 R240 Discovery Miles 2 400 Save R90 (27%) Ships in 7 - 11 working days

Dis donker. Dis koud. Jy’s alleen. En dis wanneer jy twyfel.

Ná drie jaar in die Suid-Afrikaanse Polisiediens is konstabel Alex Steytler gewoond aan die roetine van douvoordag opstaan, inry Kaap toe, op ’n trein klim en twaalf ure lank trokke of stasies patrolleer. Die lelike kant van die lewe is waar hy werk, anders as Tasha in die woonstel langsaan wat haar kamera op die mooi fokus.

Maar nou het sy vriend en medebeampte hom by nog iets ingesleep, en hierdie keer is dit nie so eenvoudig soos ’n motorfiets koop nie. Nee, Pyper wil by die duikeenheid aansluit, want treintrappe, tikkoppe en messtekers bied klaarblyklik nie genoeg opwinding nie. En nou staan Steytler tot by sy naeltjie in ’n rivier vol riool op soek na die slagoffer van ’n boendoehof.

Dis net die begin. Om lede van die duikeenheid te word, sal hulle behoorlik aan die diep kant ingegooi word. Toe Steytler vroeg in die jaar tussen die stukke van ’n treintrapslagoffer gestaan het, kon hy nie weet dat hy teen die einde sy eie stukke sal moet bymekaar maak, of moontlik dele van homself vir ewig verloor nie.

“Hierdie tou is jou lifeline. Jy los hom nie.” Want in donker water is dit al hoe jy jou pad kan terugvind.

Services Marketing - A Contemporary Approach (Paperback, 4th Edition): Adele Berndt, Christo Boshoff Services Marketing - A Contemporary Approach (Paperback, 4th Edition)
Adele Berndt, Christo Boshoff
R641 Discovery Miles 6 410 Ships in 4 - 8 working days

Services, whether online or offline, are important in modern economies in which the understanding is that we ‘are all in services’. Services Marketing, a subset of the field of Marketing, has evolved and developed a range of theories and models, all focused on providing superior service offerings to today’s market and the growing expectations of service delivery. New research provides additional contemporary insights into this dynamic and developing area. This text seeks to address the current research and its managerial implications in both online and offline services. It includes new case studies, integrating new research and new perspectives on the various aspects of services.

The book covers important topics in providing services, including:

  • Technology and its role in service marketing
  • Customer expectations and perceptions
  • Creating customer value
  • Services architecture
  • Pricing decision-making
  • Demand management
  • Building customer relationships and loyalty
  • Integrated service marketing communication
  • Service recovery strategies
Free Delivery
Pinterest Twitter Facebook Google+
You may like...
LK's Collapsible Potjie Tripod
R229 R145 Discovery Miles 1 450
Baby Dove Rich Moisture Wipes (50Wipes)
R40 Discovery Miles 400
Polaroid Fit Active Watch (Pink)
R760 Discovery Miles 7 600
Karcher Universal Cleaner RM 626 (1L)
 (1)
R135 Discovery Miles 1 350
Baby Dove Lotion Sensitive 200ml
R50 Discovery Miles 500
Gym Towel & Bag
R78 Discovery Miles 780
Brother LX27NT Portable Free Arm Sewing…
 (2)
R3,999 R2,999 Discovery Miles 29 990
Docking Edition Multi-Functional…
R899 R399 Discovery Miles 3 990
Have I Got GNUs For You
Zapiro Paperback R220 R160 Discovery Miles 1 600
Bantex B9875 A5 Record Card File Box…
R125 R112 Discovery Miles 1 120

 

Partners