Building on the success of the previous editions, the third edition of Marketing Research: Tools and Techniques provides an accessible and engaging insight into marketing research. Based on the concept of the Marketing Research Mix, the text is organized around the core themes of research preparation, data collection, analysis and communication of findings, and how skills and techniques are used in different research contexts. The author adopts a sound balance between theory and practice and demonstrates how marketing concepts can be carried out in reality, and which methods are most appropriate for particular types of research. The new edition has been fully revised to reflect the wealth of digital developments and contains new case studies on renowned commercial brands such as BMW, Google, McDonalds, Whiskas, Tesco, The National Student Survey (NSS), Eurobarometer and BMI Healthcare. Supported by a full range of pedagogical features, the author enables students to understand the issues involved in carrying out research and the potential pitfalls to be aware of, thereby ensuring a clear understanding of the overall subject. The book is accompanied by a comprehensive Online Resource Centre which offers the following resources for students and lecturers: For students: Multiple choice questions Questionnaire wizard Online version of Market Researcher's Toolbox Link to clips of author summarising contents of each chapter on YouTube Web links For registered adopters of the text: PowerPoint presentation Illustrations from the book

On October 7, Israeli territory around the Erez border of Gaza Strip was invaded by Hamas’s Al-Qassam Brigades, killing over 1,000 people. In response to this, the people of Gaza have been subjected to nearly eight months of wholesale genocide. Over 36,000 civilians have been killed, an estimated million made homeless and displaced, tens of thousands injured, and an entire population traumatised. Never in living history has such an atrocity been perpetrated in plain sight of the world’s leaders and mainstream media, who have all managed to give it their complete backing. Images and video clips of hourly horrors and tragedies have spread around the world, combatted by fake news propagated not by dark conspiratorial corners on the web, but by corporate media outlets and politicians.

Baseless Israeli propaganda and deliberately-biased framing has been fed to journalists and repeated, without question, on the front pages of the world’s newspapers and in the mouths of TV pundits and politicians.

One of the few voices of Gaza to make it out into Western media has been that of writer Atef Abu Saif, whose edited diary entries have been occasionally serialised in The New York Times, Washington Post, Le Monde and elsewhere. Here, the complete, unedited diaries show the journey of a man who arrived in Gaza just a few days before October 7 as a government minister and ended the period, like most other Palestinians, living in a tent in a refugee camp.

Dit is byna vier dekades ná Toorberg. Met ’n onverwagte trein kom Magistraat Imker Goedeman (wat destyds as jong man die afarmmagistraat van Toorberg, Abraham van der Ligt, in die gange van Bellville se landdroshof raakgeloop het) aan op Gebeente, ’n klein dorpie op die Vergete Grootpad noord van Sutherland. Die omgewing is geruk deur ’n opspraakwekkende plaasmoord, maar ’n nog komplekser saak moet ondersoek word: die diefstal van die melkweg...

Ons is hier in die buurt van onwaarskynlikhede en eindelik word die ganse regstelsel uitgedaag.

Historie, mite en allegorie word sjarmant verweef in dié meeleurende, fassinerende roman, en eindelik voer Etienne van Heerden sy kenmerkende magiese realisme die verste in sy hele oeuvre.

Can racism and intimacy co-exist? Can love and friendship form and flourish across South Africa’s imposed colour lines?

Who better to engage on the subject of hazardous liaisons than the students with whom Jonathan Jansen served over seven years as Vice Chancellor of the University of the Free State. The context is the University campus in Bloemfontein, the City of Roses, the Mississippi of South Africa. Rural, agricultural, insular, religious and conservative, this is not a place for breaking out. But over the years, Jansen observed shifts in campus life and noticed more and more openly interracial friendships and couples, and he began having conversations with these students with burning questions in mind.

Ten interracial couples tell their stories of love and friendship in their own words, with no social theories imposed on their meanings, but instead a focus on how these students experience the world of interracial relationships, and how flawed, outdated laws and customs set limits on human relationships, and the long shadow they cast on learning, living and loving on university campuses to this day.

The companion cookbook to the Sunday Times bestselling Young Forever with more than 100 delicious recipes to help reverse the symptoms of aging and support a long, youthful life.

In Young Forever, Dr Mark Hyman challenged us to reimagine the process of aging as he uncovered the secrets to longevity with simple lifestyle tips and cutting-edge strategies.

Now he's feeding us with more than 100 satisfying recipes to keep us youthful.

Science today says aging is not a normal process. In this radical new Young Forever Cookbook, Dr Hyman supplies an age-defying diet so that you can eat to treat disease and live longer.

Services, whether online or offline, are important in modern economies in which the understanding is that we ‘are all in services’. Services Marketing, a subset of the field of Marketing, has evolved and developed a range of theories and models, all focused on providing superior service offerings to today’s market and the growing expectations of service delivery. New research provides additional contemporary insights into this dynamic and developing area. This text seeks to address the current research and its managerial implications in both online and offline services. It includes new case studies, integrating new research and new perspectives on the various aspects of services.

The book covers important topics in providing services, including:

• Technology and its role in service marketing
• Customer expectations and perceptions
• Creating customer value
• Services architecture
• Pricing decision-making
• Demand management
• Building customer relationships and loyalty
• Integrated service marketing communication
• Service recovery strategies

Leadership is an increasingly important concept which is being heralded as a necessary topic to be included in undergraduate courses at South African institutions.

The purpose of this textbook is to identify the principles of leadership in contemporary business organisations and to develop the students’ understanding of the interrelatedness of leadership and management in order to achieve organisational goals.

The textbook also covers contemporary issues in practicing leadership for success, including the importance of effective leadership in modern organisations, understanding that leadership skills are necessary in modern organisations, appreciating the role of leaders in workplace relations and the role of leaders in teamwork, realising the importance of leadership ethics and the formulation of leadership standards, as well as knowing more about the evaluation of leadership performance.

Over the last decades, we have seen more than three dozen new infectious diseases appear, some of which could kill millions of people with one or two unlucky gene mutations or one or two unfavourable environmental changes. The risks of pandemics only increase as the human population grows; therefore to direct our future we should examine our past. Howard Phillips provides the first look into the history of epidemics in South Africa, probing lethal episodes which significantly shaped this society over three centuries.

Focusing on devastating diseases such as smallpox, bubonic plague, Spanish influenza, polio and HIV/Aids, Plague, Pox and Pandemics probes their origin, their catastrophic course and their consequences in both the short and long term. Their impact ranges from the demographic to the political, the social, the economic, the spiritual, the psychological and the cultural. As each of these epidemics occurred at crucial moments in the country's history - early in European colonisation, in the midst of the mineral revolution, during the South African War and World War I, as industrialisation was getting under way, and within the eras of apartheid and post-apartheid - the book also examines how these processes affected and were affected by the five epidemics, thereby adding important dimensions to an understanding of each.

To those who read this book, South African history will not look the same again.

For seventy years, Queen Elizabeth has ruled over an institution and a family. She has been constant in her desire to provide a steady presence and to be a trustworthy steward of the British people and the Commonwealth. In the face of her uncle's abdication, in the uncertainty of the Blitz, and in the tentative exposure of her family and private life to the public via the press, Elizabeth has become synonymous with the crown.

But times change. Recent years have brought grief and turmoil to the House of Windsor, and even as England prepares to celebrate the Queen's Platinum Jubilee, there are calls for a changing of the guard.

In The New Royals, journalist Katie Nicholl provides a nuanced look at Elizabeth's remarkable and unrivalled reign, with new stories from Palace courtiers and aides, documentarians, and family members. She examines Charles and Camilla's decades in waiting and beyond-where "The Firm" is headed as William and Kate present the modern faces of an ancient institution. In the wake of Harry and Meghan leaving the Royal Family and Andrew's spectacular fall from grace, the royal family must reckon with its history, the light and the dark, in order to chart a course for Britain beyond its Queen and to show that it is an institution capable of leadership in an ever changing modern world.

Gr 10-12 home and additional languageEnglish and Afrikaans50 000 hit wordsWord breaks and word stressParts of speechPast tense and past participlesIrregular verbsPlural formsNegative formsDegrees of comparisonCollective nounsAbbreviations, short forms and acronymsMasculine and feminine formsLabels indicating contextCross-referencesHomonymsCompound nouns and derivativesCollocations and fixed phrasesSynonymsAntonymsIdioms and proverbs

In this examination of how the rise of online sharing economy platforms has facilitated online crime, this book shows how, while marketed as trustworthy peer-to-peer services, these platforms are highly vulnerable to misuse by scammers and are used for the dissemination of delusive speech.

The analysis centres around the concept of delusive speech, a sub-set of disinformation, designed to deceive and motivate by criminal intent. Looking beyond the economic and disruptive impacts of sharing economy platforms like Uber, Airbnb, and others, this book situates these Big Tech giants as mass communication channels that are frequently misused by bad actors to distribute dangerous content globally. Drawing from over 600 cases of victims lured into scams or physical danger via misleading Airbnb listings, the book provides a detailed case study exposing Airbnb's failure to establish legitimate safety measures despite branding its platform as a 'community of trust'. Incorporating netnography and thematic analysis, the author theorises the deceptive semiotic structure of delusive speech and evaluates practical mechanisms Airbnb could employ to prevent scams and crime on its platform.

With a global audience including researchers in communication and media studies, digital media, and media industries, as well as tech journalists, Silicon Valley critics, policymakers, and digital rights advocates, this book unmasks how sharing economy giants like Airbnb contribute to an epidemic of online deception causing real-world harm.

’n Nuwe lewe wag op hom

In 1939 bars die oorlogbom in Europa. Drie miljoen kinders word uit London ontruim na veiliger gebiede. Een van hulle is die sesjarige Charles Smith, op pad na ’n onbekende tante van sy pa in ’n klein dorpie in Skotland. By aunty Grace wag ’n nuwe lewe op hom.

Aan die anderkant van Europa ruk die Duitse Sesde Leër op teen Rusland. Tussen die manskappe is die vurige majoor Oswald von Stein, Hildegard se stiefseun. Voor hulle wag die Russiese winter, Stalingrad en die krygsgevangenekampe van Siberië. 90 000 word gevange geneem, net sesduisend oorleef.

Charles en Oswald beleef teenoorgestelde kante van die oorlog. Beide bevind hulself egter op pad na ’n plaas in Afrika waar hul paaie sal kruis met dié van Seretse Khama en Mentje de Vries.

Another exciting addition to the existing Mpumi range, this book is aimed at the younger child and features a younger Mpumi.

Masego Morulane’s illustrations encourage young readers to connect with themselves and with the world in which they live. The bright and cheerful images, which are accompanied by short bursts of text, explain in an easy-to-understand visual language, our daily activities as human beings. In this story, Mpumi shows us her favourite meals.

This story is a charming read for the whole family, especially children aged between 3-6 years old.

In Mika-hulle se tuin is daar ’n boom. Dit het ’n dik stam vol knoetse en knoppe en dit is die perfekte boom vir boomklim. Maar dit is eintlik nie ’n doodgewone boom nie.

Party dae word die boom ’n seerowerskip. Ander dae word dit ’n besige restaurant. Sommige dae dra die boom die vreemdste vrugte, soos verfkwaste, ou sokkies of stringe spaghetti. Die boom is Mika se beste maat, tot daar op ’n dag nuwe bure intrek...

Hierdie is ’n verhaal vol verbeelding met klem op die waarde van vriendskap.

Your complete one-volume guide to the year 2023. This fantastic and in-depth book includes month-by-month forecasts for every sign and all you need to know to find out what is in store for you in the year ahead. The only one-volume horoscope you’ll ever need. Your essential guide to love, life and career success in 2023.

This popular, complete one-volume guide contains all you need to know about your personal horoscope for the year 2023. Be prepared for the forthcoming year with monthly predictions for your own sign and discover how to maximise your opportunities and potential to make the most of 2023.

This bestselling astrological guide contains:

• A personality profile for each sign
• A forecast for the year ahead – what you can expect in terms of wealth, home, health, social and love life
• A month-by-month forecast of your best days and worst days – the ideal days to attract love, money or success, and when it’s better to just stay in bed!

Joseph Polansky is a leading US astrologer who has been practising astrology for over 20 years.

A young woman is murdered in her flat and a tiny red diamond in the shape of a five-pointed star is found behind her eyelid. Detective Harry Hole is assigned to the case, alongside his long-time adversary Tom Waaler, and initially wants no part in it.

But Harry is already on his final warning and has little alternative but to drag himself out of his alcoholic stupor when it becomes apparent that Oslo has a serial killer on its hands.

Sondag. Oukersaand. Ná ’n inbraak by die Stables Estate in Pretoria-Oos word sakeman Lafras van Zyl vir dood agtergelaat. Die res van die Van Zyl-gesin verdwyn spoorloos. Kaptein AJ Williams moet inspring om te help. Alex en Ranna is op die spoor van ’n meisie, wat in Johannesburg vermis geraak het. Twee misdade. Meer vrae as antwoorde.

A cookbook focused on different holiday celebrations – including recipes for Christmas, summer parties, seaside holiday favourites, family occasion meals, and Easter, Halloween and Heritage Day themes.

Jan Kohler is a self-taught cook whose passion for good food was strongly influenced during her childhood. Growing up, produce was home-grown, shopping was a social experience and time and effort was put into the preparation of the food. These things still resonate with her today and have inspired her “cook-from-scratch” approach.

Jan loves to share her love of food with others, often entertaining and striving to develop new recipes and ideas.

The fall of Robert Mugabe and the inauguration of Emmerson Mnangagwa as Zimbabwe’s new president in November 2017 were events that no one could have predicted. Just three weeks earlier, Mugabe had sacked Mnangagwa as vice-president, a move that seemed to end the long political career of the man known as ‘The Crocodile’.

In the Jaws of the Crocodile tells the gripping story of how Mnangagwa fled Zimbabwe in fear for his life, and of his brief exile in South Africa, where he declared to Mugabe that he would return ‘in a matter of weeks’ to take control of the levers of power. It describes the military intervention against Mugabe and his allies, analyses the sudden power shift within Zanu-PF, and gives an eyewitness account of the mass demonstrations as people took to the streets to demand an end to Mugabe’s rule. It describes Mnangagwa’s return to Zimbabwe to take over the presidency, and concludes with an account of the disputed 2018 election.

Drawing on interviews with Mnangagwa, his family, allies and opponents, and key political figures, this book gives unprecedented insights into the momentous events that changed the fate of a nation.

Patriarg Tjaart van der Walt se verlede haal sy kleindogters in ná sy dood toe ’n gas onverwags by sy kleindogter, Lenore van der Walt, se bruilof opdaag. Die bewaringstatus van Bateleur Reservaat en Khulula Renosterskuiling word daardeur bedreig. Die gas wil met ’n mynbaas saamspan om ’n steenkoolmyn in die Laeveld te vestig.

Sikloon Dineo tref die reservaat langs die Mosambiek-grens en derduisende klimaatvlugtelinge word blootgestel aan mensehandel en ontvoerings. Die toenemende stel van slagysters vir bosslaghuisvleis lei ook tot ernstige vergrype teen diere.

Die drie Van der Walt-niggies – Lenore, Tarien en Bella – word meegesleur in die gety van ontheemding en dierevergrype. Ook op geestelike vlak is daar ’n vervreemding tussen die niggies en hul Skepper wanneer seer uit die verlede hul inhaal en hul binne-vrede moet vind om weer tuis by God te voel.

Romanse en nuwe vriendskappe te midde van natuurrampe en aanvalle deur insypelaars word ’n toevlug toe ’n bonkige huursoldaat en die Olifantbekoorder van die Laeveld tot die niggies se lewens toetree.

Advocate Thuli Madonsela has achieved in her seven years as Public Protector what few accomplish in a lifetime; her legacy and contribution cannot be over-stated. In her final days in office she compiled the explosive State Capture report and, before that, the report on President Jacob Zuma’s Nkandla residence. Praised and vilified in equal measures, Madonsela has frequently found herself at centre stage in the increasingly fractious South African political scene.

No Longer Whispering To Power is about Thuli Madonsela’s tenure as Public Protector, during which the whisper grew into a cry. It is the story of the South African people’s attempt to hold power to account through the Office of the Public Protector. More significantly, this important book stands as a record of the crucial work Madonsela has done, always acting without fear or favour.

A married couple joins a week-long wilderness expedition to help them reconnect in this heartfelt companion novel to the viral TikTok sensation Out on a Limb.

High school sweethearts Sarah and Caleb Linwood have always been a sure thing. For the past seventeen years, they have had each other’s backs through all of life’s ups and downs. But Sarah has begun to wonder... who is she without her other half?

When she decides to take on a fundraiser in memory of her late mother, Sarah wants nothing more than to prove that she doesn’t need Caleb’s help to succeed. But the event fails and Caleb uninvitedly steps in to save the day.

The rift that follows unearths a decade of grievances and doubts. Are they truly the same people they were when they got married at nineteen? Are they supposed to be?

Desperate to save what they know they once had, Sarah and Caleb join a grueling, week-long hiking trip intended to guide couples through rough patches. Can they fight their way out of the woods in order to find their way back to their roots?

Shall we take an umbrella... or evacuate the city? The Weather Machine is about a miraculous-but-overlooked invention that helps us through our daily lives - and sometimes saves them - by allowing us to see into the future.

When Superstorm Sandy hit North America, weather scientists had predicted its arrival a full eight days beforehand, saving countless lives and astonishing us with their capability. Their skill is unprecedented in human history and draws on nearly every major invention of the last two centuries: Newtonian physics, telecommunications, spaceflight and super-computing.

In this gripping investigation, Andrew Blum takes us on a global journey to explain this awe-inspiring feat - from satellites circling the Earth, to weather stations far out in the ocean, through some of the most ingenious minds and advanced algorithms at work today. Our destination: the simulated models they have constructed of our planet, which spin faster than time, turning chaos into prediction, offering glimpses of our future with eery precision.

This collaborative invention spans the Earth and relies on continuous co-operation between all nations - a triumph of human ingenuity and diplomacy we too often shrug off as a tool for choosing the right footwear each morning. But in this new era of extreme weather, we may come to rely on its maintenance and survival for our own.

In the Namibian harbour town of Lüdertiz, a liminal space where desert meets ocean, a terrible history is made intimate and personal when filmmaker Henry van Wyk must confront a childhood tragedy that has moulded his life.

Having returned to his birthplace in an attempt to get his career back on track, Henry struggles to complete a documentary he is working on. He whiles away his mornings swimming in a nearby tidal pool on Shark Island, and finds himself increasingly drawn to the small town and its romantic possibilities. But the tranquil land hides a bloody history: Shark Island was once the site of a concentration camp, and a law firm is suing the German government for their role in the genocide of Namibia’s indigenous people.

When Henry begins to interview the survivors’ descendants, their testimonies compel him to search the desert for a mass grave.

At the Edge of the Desert is a meditation on loss, isolation and love, which asks us to consider the implications of telling someone else’s story.

A stylish new dictionary with a beautiful cloth-finished cover, for everyday use, with over 295,000 words, meanings, and phrases for today’s fast-changing world and thousands of fascinating entries for people and places.

Ideal for use in the office, at home and for study, this is the dictionary for support in all areas of the language.

• Find out more – thousands of fascinating, fact-filled biographical and geographical entries for people and places.
• Have confidence – contains more references than any comparable dictionary with over 295,000. Comprehensive and authoritative, with all the words and definitions you need.
• Get it right – language notes help you choose the right words for every situation and give advice on words that are changing in meaning or use.
• Be confident – a supplement with hundreds of language tips for everyday use.
• Get there fast – an ultra-clear layout allows you to find information quickly.