In the age of digital transformation, effective communication strategies and means in the workplace are essential. Great communicators are the ones who bring solutions, drive change, and motivate and inspire their colleagues. By improving communication skills, it is possible to enhance employee engagement, teamwork, decision-making and interdepartmental communication. People who are good and empowered communicators are also great ambassadors for their place of work. For these reasons, communication skills are the soft skills that employers seek the most in their employees.

Effective Communication N6 - empowering the workforce aims to help develop a solid strategy to keep employees informed and engaged; to avoid communication silos and overload; to build interpersonal relations, and to encourage a productive and conducive work environment. Tips are provided on how to promote an open organisational culture of trust and satisfaction, where knowledge sharing and healthy relations are prevalent and the use of various media is facilitated.

There are ample timely, concrete and real-life exercises and applications, and examples and illustrations of communication in action.

Effective Communication N6 - empowering the workforce is designed to take workplace communication to the next level and can be used by students, employees and those at executive management level.

Crisis Cities blends critical theoretical insight with a historically grounded comparative study to examine the form, trajectory, and contradictions of redevelopment efforts following the 9/11 and Hurricane Katrina disasters. Based on years of research in the two cities, Gotham and Greenberg contend that New York and New Orleans have emerged as paradigmatic crisis cities, representing a free-market approach to post-disaster redevelopment that is increasingly dominant for crisis-stricken cities around the world. This approach, which Gotham and Greenberg term crisis driven urbanization, emphasizes the privatization of disaster aid and resources, the devolution of disaster recovery responsibilities to the local state, and the use of generous tax incentives to bolster revitalization. Crisis driven urbanization also involves global branding campaigns and public media events to repair a city's image for business and tourism, as well as internally-focused political campaigns and events that associate post-crisis political leaders and public-private partnerships with this revitalized urban image. By focusing on past and present conditions in New York and New Orleans, Gotham and Greenberg show how crises expose long-neglected injustices, underlying power structures, and social inequalities. In doing so, they reveal the impact of specific policy reforms, public-private actions, and socio-legal regulatory strategies on the creation and reproduction of risk and vulnerability to disasters. Crisis Cities questions the widespread narrative of resilience and reveals the uneven and contradictory effects of redevelopment activities in the two cities.

The ability to communicate effectively is one of the most important life skills a person can possess. It can pave the way to success, not only in terms of career but also in every other aspect of life where communication plays a role. Advanced communication skills focuses on essential communication skills and competencies for all aspects of the world of work. Advanced communication skills takes an integrated theory and practical approach to learning. It is designed to foster workplace communication in order to benefit interpersonal relationships, which in turn leads to personal enrichment, greater job satisfaction and increased productivity. The final chapter contains a selection of case studies with questions to assist in the evaluation of communication skills. Advanced communication skills is aimed at managers, personal assistants, professional secretaries and all those studying towards certificates, diplomas or degrees in colleges and universities. It fully covers the syllabus for Communication N5/N6 at technical and vocational education and training colleges, and will prepare students for the national examinations in these subjects.

The ultimate Christmas bestseller of amazing facts, extraordinary stories, and eye-opening pictures is back!

Every year Ripley's Believe It or Not! storms the bestseller list as it unveils the latest collection of weird but true stories, bite-size, jaw-dropping facts, and amazing photographs gathered from all over the world. This year ...

Gasp at the paddle-steamer made entirely out of ice. Find out who invented the bullet-proof vest. Meet Fedy, the cross-eyed cat, who has 400,000 followers on Instagram. Discover the whereabouts of the volcano that blasts out gold. Shudder at the Australian mosquito that sucks blood from frogs' nostrils. Visit the city of Chefhaouen in Morocco, where every building is painted blue. And much, more more...

No Christmas can possibly be complete without Ripley's!

Democracy of Sound is the first book to examine music piracy in the United States from the dawn of sound recording to the rise of Napster and online file-sharing. It asks why Americans stopped thinking of copyright as a monopoly-a kind of necessary evil-and came to see intellectual property as sacrosanct and necessary for the prosperity of an "information economy." Recordings only became eligible for federal copyright in 1972, following years of struggle between pirates, musicians, songwriters, broadcasters, and record companies over the right to own sound. Beginning in the 1890s, the book follows the competing visions of Americans who proposed ways to keep obscure and noncommercial music in circulation, preserve out-of-print recordings from extinction, or simply make records more freely and cheaply available. Genteel jazz collectors swapped and copied rare records in the 1930s; radicals pitched piracy as a mortal threat to capitalism in the 1960s, while hip-hop DJs from the 1970s onwards reused and transformed sounds to create a freer and less regulated market for mixtapes. Each challenged the idea that sound could be owned by anyone. The conflict led to the contemporary stalemate between those who believe that "information wants to be free" and those who insist that economic prosperity depends on protecting intellectual property. The saga of piracy also shows how the dubbers, bootleggers, and tape traders forged new social networks that ultimately gave rise to the social media of the twenty first century. Democracy of Sound is a colorful story of people making law, resisting law, and imagining how law might shape the future of music, from the Victrola and pianola to iTunes and BitTorrent.

Although conflict is a normal aspect of human life, mass media technologies are changing the dynamics of conflict and shaping strategies for deploying rituals. Rituals can provoke or escalate conflict; they can also mediate it. Media representations have long been instrumental in establishing, maintaining, and challenging political and economic power, as well as in determining the nature of religious practice. This collection of essays emerged from a two-year project based on collaboration between the Faculty of Religious Studies at Radboud University Nijmegen in the Netherlands and the Ritual Dynamics Collaborative Research Center at the University of Heidelberg in Germany. Here, an interdisciplinary team of twenty-four scholars locates, describes, and explores cases in which media-driven rituals or ritually saturated media instigate, disseminate, or escalate conflict. Each chapter, built around global and local examples of ritualized, mediatized conflict, is multi-authored. The book's central question is: "When ritual and media interact (either by the mediatizing of ritual or by the ritualizing of media), how do the patterns of conflict change?"

1979 was a year of momentous events. In Britain, it began with the so-called Winter of Discontent, as rubbish piled high in the streets and the dead went unburied. Later, guerillas stormed the US Embassy in Tehran, Margaret Thatcher entered Downing Street, and Sid Vicious died of a heroin overdose while on trial for stabbing his girlfriend to death. Elsewhere, murderous dictator Saddam Hussein rose to power in Iraq, America's Three Mile Island nuclear plant went into meltdown, and there was an anthrax epidemic in Russia following an accident at a biological weapons plant. But it's all swings and roundabouts, because 1979 also saw the first issue of Viz Comic going on sale. And now, with a rousing brass fanfare to celebrate its 40th year as the country's most flatulent magazine, Viz is puffing out its cheeks to release its latest annual - The Trumpeter's Lips. Within the 226 pages of this lavishly produced hardback you will find the very best bits from issues 262-271, including * Cartoons: The Fat Slags, Sid the Sexist, Mrs Brady Old Lady, Roger Mellie, Eight Ace, Buster Gonad, Big Vern and many, many more * Informative features: Let's Go Dogging!, Secrets of the White House Shite House, How Did Henry VIII Mow His Lawn?, Who's Who at a Car Boot Sale, and A Day in the Life of a Model Railway Enthusiast * Edge-of-your-seat adventures: In Search of the Giant Squid of Sumatra, The Crown Jewels Mystery, Wally Walton's Emergency Scorpion Squad and Wall to Wall Carpet Warehouse, Ballet Nurse on a Pony, Pip of the Peloton, and Bad Bob the Randy Wonder Dog * More articles, spoof ads, Readers' Letters and Top Tips than you could shake a really big stick at Just like our rubbish and dead were piled up in the streets four decades ago, Viz - The Trumpeter's Lips will be piled up in shops and internet retailers this Christmas, guaranteeing a "Winter of This Content" (as specified above) for everyone.

Lost Causes stages a polemical intervention in the discourse that grounds queer civil rights in etiology -- that is, in the cause of homosexuality, whether choice, "recruitment," or biology. Reading etiology as a narrative form, political strategy, and hermeneutic method in American and British literature and popular culture, it argues that today's gay arguments for biological determinism accept their opponents' paranoia about what Rohy calls "homosexual reproduction"-that is, nonsexual forms of queer increase-preventing more complex ways of considering sexuality and causality. This study combines literary texts and psychoanalytic theory--two salient sources of etiological narratives in themselves -- to reconsider phobic tropes of homosexual reproduction: contagion in Borrowed Time, bad influence in The Picture of Dorian Gray, trauma in The Night Watch, choice of identity in James Weldon Johnson's Autobiography of an Ex-Colored Man, and dangerous knowledge in The Well of Loneliness. These readings draw on Lacan's notion of retroactive causality to convert the question of what causes homosexuality into a question of what homosexuality causes as the constitutive outside of a heteronormative symbolic order. Ultimately, this study shows, queer communities and queer theory must embrace formerly shaming terms -- why should the increase of homosexuality be unthinkable? -- while retaining the critical sense of queerness as a non-identity, a permanent negativity.

‘Hallo, everyone, I’m back!'

Stunning 100th anniversary hardback edition of the official sequel story collection by David Benedictus, inspired by Milne’s classic stories about everyone’s favourite bear.

The Rumours are true – Christopher Robin is back in the Hundred Acre Wood. This authorised sequel to A.A.Milne’s original stories allows readers to spend a few more treasured hours with the Best Bear in All the World as he goes in search of honey, is introduced to the game of cricket and enjoys a Harvest Festival.

From the excitement of Christopher Robin’s return, to the curious business of learning to play cricket, Return to the Hundred Acre Wood features all the old friends we know and love – from Pooh to Piglet, Eeyore to Owl and Tigger to Rabbit.

This 100th Anniversary range’s edition of David Benedictus’s authorised sequel to A.A.Milne’s original Winnie-the-Pooh stories is splendidly illustrated by Mark Burgess in the style of the original E.H.Shepard decorations. All of the old friends are in attendance. There’s still plenty of fun to be had in this Forest.

The stories are decorated with beautiful illustrations by Mark Burgess in the style of E.H.Shepard. Mark is uniquely suited to this having also illustrated Once There Was a Bear,The Best Bear in All the World, Once There Was a Bear, Tales from the Forest and Winter in the Wood.

What is wrong with the news? To answer this dismaying question, Pulitzer Prize-winning journalist Alex S. Jones has written Losing the News, a probing look at the epochal changes sweeping the media which are eroding the core news that has been the essential food supply of our democracy. At a time of dazzling technological innovation, Jones says that what stands to be lost is the fact-based reporting that serves as a watchdog over government, holds the powerful accountable, and gives citizens what they need. In a tumultuous new media era, with cutthroat competition and panic over profits, the commitment of the traditional news media to serious news is fading. Should we lose a critical mass of this news, our democracy will weaken or even fail. As the old economic model for news is being shattered by digital technology, the news media are making a painful passage that is taking a toll on journalistic values and standards. Journalistic objectivity and ethics are under assault, as is the bastion of the First Amendment. Jones characterizes himself not as a pessimist about news, but a realist. The breathtaking possibilities that the web offers are undeniable, but at what cost? Pundits and talk show hosts have persuaded Americans that the crisis in news is bias and partisanship. Not so, says Jones. The real crisis is the erosion of the iron core of news, something that hurts Republicans and Democrats alike. In its concluding chapters, Losing the News looks over the horizon, exploring ways the core can be preserved. Losing the News, the penultimate title in Oxford's highly successful Annenberg Institutions of Democracy series, depicts an unsettling situation in which theAmerican birthright of fact-based, reported news is in danger. But it is also a call to arms to fight to keep the core of news intact.

A Century of Transformation: Studies in Honor of the 100th Anniversary of the Eastern Communication Association celebrates the anniversary of communication as a formally organized professional academic discipline. To mark this occasion, the Eastern Communication Association has compiled a volume of essays examining the many different aspects of the discipline, its history, and its future.
The only book of its kind, this landmark anthology covers a multitude of topics, including approaches to studying communication, reviews of the current status of the discipline's major branches, and transformations that the field has experienced throughout its 100-year history.
Edited by James W. Chesebro, this volume contains essays written by venerable researchers and professors, alongside selections from some of the field's upcoming leaders. Intended to serve as an analysis of both the past and future of the communication discipline, A Century of Transformation is a valuable resource for capstone courses in communication. It is also captivating reading for anyone interested in the history, growth, and development of the discipline.

This book is about pleasure. It's also about pain. Most important, it's about how to find the delicate balance between the two, and why now more than ever finding balance is essential.

We're living in a time of unprecedented access to high-reward, high-dopamine stimuli: drugs, food, news, gambling, shopping, gaming, texting, sexting, Facebooking, Instagramming, YouTubing, tweeting... The increased numbers, variety, and potency is staggering. The smartphone is the modern-day hypodermic needle, delivering digital dopamine 24/7 for a wired generation. As such we've all become vulnerable to compulsive overconsumption.

In Dopamine Nation, Dr. Anna Lembke, psychiatrist and author, explores the exciting new scientific discoveries that explain why the relentless pursuit of pleasure leads to pain...and what to do about it. Condensing complex neuroscience into easy-to-understand metaphors, Lembke illustrates how finding contentment and connectedness means keeping dopamine in check. The lived experiences of her patients are the gripping fabric of her narrative. Their riveting stories of suffering and redemption give us all hope for managing our consumption and transforming our lives. In essence, Dopamine Nation shows that the secret to finding balance is combining the science of desire with the wisdom of recovery.

The "Encyclopedia" is the only resource available that focuses exclusively on the expanding role of minorities in U.S. politics. Containing more than 2,000 entries, this two-volume set is divided into four distinct sections covering African Americans, Asian Americans, Latinos, and Native Americans. It makes a broad range of information readily accessible, including historical and contemporary biographies, descriptions of major events, and coverage of important legal decisions and organizations.

Music- and style-centred youth cultures are now a familiar aspect of everyday life in countries as far apart around the globe as Nepal and Jamaica, Hong Kong and Israel, Denmark and Australia. This lucid and original text provides a lively and wide-ranging account of the relationship between popular music and youth culture within the context of debates about the spatial dimensions of identity. It begins with a clear and comprehensive survey, and critical evaluation, of the existing body of literature on youth culture and popular music developed by sociologists and cultural and media theorists. It then develops a fresh perspective on the ways in which popular music is appropriated as a cultural resource by young people, using as a springboard a series of original ethnographic studies of dance music, rap, bhangra and rock. Bennett's original research material is carefully contextualised within a wider international literature on youth styles, local spaces and popular music but it serves to illustrate graphically how styles of music and their attendant stylistic innovations are appropriated and `lived out' by young people in particular social spaces. Music, Bennett argues, is produced and consumed by young people in ways that both inform their sense of self and also serve to construct the social world in which their identities operate. With its comprehensive coverage of youth and music studies and its important new insights, Popular Music and Youth Culture is essential reading for undergraduate and postgraduate students in sociology, cultural studies, media studies and popular music studies. Dr ANDY BENNETT is lecturer in Sociology at the University of Kent at Canterbury. He has published articles on aspects of youth culture, popular music, local identity and music and ethnicity in a number of journals, including Sociological Review, Media Culture and Society and Popular Music. He is currently co-editing a book on guitar cultures.

Experience the powerful words of Hillary Rodham Clinton, who has spent a lifetime in service to the United States, from young lawyer fighting for the disadvantaged to Secretary of State and two-time presidential candidate. Arranged thematically, the hundreds of selections here have been drawn from her speeches, conferences, debates, interviews, books, social media posts, and more, and cover both her personal and professional lives.

Pathways across Cultures: Intercultural Communication in South Africa is a uniquely South African communication textbook. Local examples of communication methods from a wide range of cultural groups are used to explain theories of communication and complex intercultural concepts. It covers some of the rich cultural histories of the rainbow nation, such as Khoisan cave drawings, highlighting the intercultural communication styles of the early peoples who lived in South Africa. The book also includes critical commentary on western theories and approaches to studying intercultural communication.

With a view to decolonising how intercultural communication is taught in South Africa, where possible the chapters in this book have been co-authored with emerging scholars. This approach provided mentoring opportunities for emerging scholars to develop case studies. As a result, this book has a wide-ranging perspective on intercultural communication that is representative of South Africa’s own cultural diversity.

A one-stop shop to answer your most pressing questions about what it takes to facilitate. Workshops, committees, teams, and study groups are a regular part of an educator's professional life, and any educator can find themselves in the facilitator role, with a responsibility to aid the group in achieving its goals. The Effective Facilitator's Handbook is here to help. Professional development expert Cathy A. Toll has written a guide for busy facilitators, starting with four simple rules for successful facilitation: listen, start with the end in mind, lead with productive tools, and stay organized. The processes, tools, and templates in each chapter are easy to apply and offer advice about how to create a welcoming environment, set the right tone, understand the group's dynamics, improve communication, and more. This book walks you through the unique purposes, pitfalls, and needs of specific types of groups, whether it's a professional development workshop, a committee focused on one decision or problem, a team that regularly collaborates for student success, or a study group learning about a specific issue. But Toll also considers the bigger picture and connects the patterns behind different types of facilitation skills that will serve you in a variety of situations and settings. As an effective facilitator, you'll be able to increase the value of group time, foster engagement, and help teachers improve their practice so that they can bring their best to the classroom each day.

In response to increased focus on the protection of intangible cultural heritage across the world, Music Endangerment offers a new practical approach to assessing, advocating, and assisting the sustainability of musical genres. Drawing upon relevant ethnomusicological research on globalization and musical diversity, musical change, music revivals, and ecological models for sustainability, author Catherine Grant systematically critiques strategies that are currently employed to support endangered musics. She then constructs a comparative framework between language and music, adapting and applying the measures of language endangerment as developed by UNESCO, in order to identify ways in which language maintenance might (and might not) illuminate new pathways to keeping these musics strong. Grant's work presents the first in-depth, standardized, replicable tool for gauging the level of vitality of music genres, providing an invaluable resource for the creation and maintenance of international cultural policy. It will enable those working in the field to effectively demonstrate the degree to which outside intervention could be of tangible benefit to communities whose musical practices are under threat. Significant for both its insight and its utility, Music Endangerment is an important contribution to the growing field of applied ethnomusicology, and will help secure the continued diversity of our global musical traditions.

Benut ons Inheemse Bome is ongetwyfeld die nuttigste en mees praktiese boek wat oor die onderwerp in Suid-Afrika gepubliseer is.
Hierdie derde en hersiene uitgawe bevat 22 meer boomspesies. Die 163 boomsoorte is alfabeties volgens botaniese naam gerangskik, met meer as 850 volkleur foto’s geïllustreer en volledig bespreek.
Die volgende inligting is vir elke boomsoort ingesluit:
'n Inleidende afdeling oor die kweek van bome deur saad, steggies en stamsteggies.
'n Volledige spesiebeskrywing, kenmerke waaraan die boom uitgeken kan word, blom- en dratye, natuurlike verspreiding en habitat.
Die ekologiese rol en benutting deur soogdiere, voëls en insekte.
Ekonomiese waarde en gebruik deur die mens in tuine, op plase en elders as ’n bron van voedsel, vesel en medikasie.
Eienskappe van die hout en benutting daarvan deur die mens.
Duidelike riglyne oor die ent en kweek van elke boomsoort.
'n Kaart wat die natuurlike verspreiding van elke boomsoort aandui.
Meer as 850 volkleur foto’s wat met sorg uitgesoek is om die teks te komplementeer en te illustreer.
Die boek bevat ’n tabel wat boombenutting deur diere, voëls en insekte saamvat, bronverwysings en ’n indeks van algemene en botaniese name.
Hierdie waardevolle inheemse boomgids behoort die naslaan- en gebruiksbron te wees van elke tuinier, boer, natuurliefhebber, boomkweker, bosbouer en natuurbewaarder – trouens enigeen met ’n liefde en waardering vir bome.

Ook in Engels beskikbaar: Making the Most of Indigenous Trees

In this latest addition to Oxford's Modernist Literature & Culture series, renowned modernist scholar Michael North poses fundamental questions about the relationship between modernity and comic form in film, animation, the visual arts, and literature. Machine-Age Comedy vividly constructs a cultural history that spans the entire twentieth century, showing how changes wrought by industrialization have forever altered the comic mode. With keen analyses, North examines the work of a wide range of artists - including Charlie Chaplin, Walt Disney, Marcel Duchamp, Samuel Beckett, and David Foster Wallace - to show the creative and unconventional ways the routinization of industrial society has been explored in a broad array of cultural forms. Throughout, North argues that modern writers and artists found something inherently comic in new experiences of repetition associated with, enforced by, and made inevitable by the machine age. Ultimately, this rich, tightly focused study offers a new lens for understanding the devlopment of comedic structures during periods of massive social, political, and cultural change to reveal how the original promise of modern life can be extracted from its practical disappointment.

There you are,’ said Pooh to Piglet, ‘didn’t I say all along there was nothing to worry about?'

Join Winnie-the-Pooh, Christopher Robin, Piglet, Tigger, Eeyore and the rest of the beloved friends for adventures across the seasons in the Hundred Acre Wood, in this stunning 100th anniversary range’s hardback edition.

Four highly acclaimed authors – Paul Bright, Brian Sibley, Kate Saunders and Jeanne Willis – transport you to the Hundred Acre Wood where you will meet mythical creatures, mysterious new friends (and foes), and a peculiar type of sauce. They’re the kind of adventures that just seem to happen in the Hundred Acre Wood.

This special 100th Anniversary range's hardback edition features gorgeous illustrations by Mark Burgess, in the style of the cherished decorations by E.H.Shepard.

This book will delight fans of the classic originals old and new. The short stories are perfect for bedtime reading with ages five and up.