Originally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and 'the politics of serving' that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints - all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology.

Due to the recent global financial crises, academic business schools have come in for much criticism, having, in the eyes of the public, failed in their responsibility to society by teaching future managers only how to increase their personal gain without any consideration as to their actions' social and cultural consequences. Realising that there is a pressing need to innovate their educational offers accordingly, business schools are beginning to turn to the humanities and social sciences to improve on the understanding and thus the teaching of management. This book is the result of an empirical study conducted at eight academic business schools that either already practise or are beginning to practise linking management education to the humanities and social sciences. Gathered mostly in interviews our research team conducted during site visits to these schools, the material presented shows three major fields of concern: how to shift the focus from instrumental to transformative learning, how to reframe the concept of disciplinary subject matter towards a more relational understanding of knowledge-especially in the light of the impact digitalisation is having on education-and how to address the organisational, as well as the political consequences of management education turning towards the inclusion of the humanities and social sciences strategically. The findings indicate that the humanities and social sciences indeed offer knowledge which can significantly help management education with meeting the challenges of the twenty-first century. Innovating management education by making it part of its program portfolios proves a challenge in and of itself in the face of a university system which still determinedly clings to disciplinary segregation. Reforming management education towards an engagement with fields of knowledge traditionally at best ignored and at worst vilified as being completely useless in the "real world" may therefore place academic business schools at the forefront of a movement that is beginning to reshape the educational landscape as a whole. This book will be of value to researchers, academics and students in the fields of business, management studies, organisational studies and education studies.

In the second half of the 1980s Japan has emerged as one of the new major destination countries for migrants from Asia. The migrant labour pool was then joined by Japanese descendants from South American countries in the 1990s. Japan's policy of keeping the labour market closed to foreign unskilled workers has remained unchanged despite the 1990 immigration policy reform, which met the growing need for unskilled labour not by opening the 'front-door' to unskilled workers but by letting them in through intentionally-provided 'side-doors'. This book throws light on various aspects of migration flows to Japan and the present status of migrant workers as conditioned by Japan's immigration control system. The analysis aims to explore how the massive arrival of migrants affected Japan's immigration policy and how the policy segmented the foreign labour market in Japan.

Professional Emotions in Court examines the paramount role of emotions in the legal professions and in the functioning of the democratic judicial system. Based on extensive interview and observation data in Sweden, the authors highlight the silenced background emotions and the tacitly habituated emotion management in the daily work at courts and prosecution offices. Following participants 'backstage' - whether at the office or at lunch - in order to observe preparations for and reflections on the performance in court itself, this book sheds light on the emotionality of courtroom interactions, such as professional collaboration, negotiations, and challenges, with the analysis of micro-interactions being situated in the broader structural regime of the legal system - the emotive-cognitive judicial frame - throughout. A demonstration of the false dichotomy between emotion and reason that lies behind the assumption of a judicial system that operates rationally and without emotion, Professional Emotions in Court reveals how this assumption shapes professionals' perceptions and performance of their work, but hampers emotional reflexivity, and questions whether the judicial system might gain in legitimacy if the role of emotional processes were recognized and reflected upon.

The Nordic countries have the world's best working life. Unlike in many other countries, global competition has not created inequality, uncertainty, long working hours, standardization and restrictive managerial control. The main reason for this lies in the way interests are expressed and conflicts are resolved. Both employees and employers are well organized and both recognize the interests of the other. Working life develops in a constant interaction between conflict and compromise. This book examines working conditions in Norway, Denmark, Sweden and Finland. It explores how these good working conditions are created and maintained. The chapters explain: How work organization is formed How education, training and work place learning give access to the labour market How work is managed in the public sector How precarious work unfolds in the Nordic countries. Work and Wellbeing in the Nordic Countries is addressed to all those who have interest in the quality of working life. It will be of particular use to all students, academics and policy makers working in the fields of social policy, wellbeing, management studies, employment relations, work sociology and work psychology.

First published in 1987. This fascinating study provides an understanding of the failings of the post-war era of active macroeconomic policy-making, and only by a better comprehension of past failings can we hope to provide the successful policies for the present and future. The book takes as its primary bench mark an analysis of Keynes's conception of the wages problem at or near full employment in The General Theory of Employment, Interest and Money. It then depicts the developments in official thinking and policy with regard to this problem as the confidence in Keynesian principles waxed and waned over the period.

First published in 1990. This edited work brings together a collection of studies, by an international team of contributors, on inter-urban migration, which is largely dominated by labour migration. The structure of the book reflects the interaction of the supply and demand of labour and the information flows that make this possible. The book offers a multi-dimensional analysis of labour migration, including behavioural, economic and institutional approaches. It combines various scales of analysis, including the national scale, the occupational scale and the household scale. The study also examines labour migration in a variety of national contexts. It will be of particular value to professional geographers, economists and sociologists with an interest in the distribution of population and the labour force, planners with responsibility for the development of policy and some final year graduate students.

First published in 1990. Patterns of Labour explores the interaction between home, paid work, and the individual. It looks at how the social relations of work both shape and are shaped by the context in which they occur. In a detailed examination of the pottery industries of Britain and America over two centuries, Richard Whipp looks at the far-reaching effects of key issues, such as industrialisation and economic transformation. However, he also examines changing notions of gender, the family, community and unionisation. The book centres on the difficulties of organising, controlling and describing work - not least because of the human act of its making.

This book offers a fresh perspective on organizational development and change theory and practice. Building on their recent work in quantum storytelling theory and complexity theory, Henderson and Boje consider the implications of fractal patterns in human behavior with a view toward ethics in organization development for the modern world. Building on Gilles Deleuze and Felix Guattari's (1987) ontology of multiple moving and intersecting fractal processes, the authors offer readers an understanding of how managing and organizing can be adapted to cope with the turbulence and complexity of different organizational situations and environments. They advocate a sustainable, co-creative brand of agency and introduce appropriate, simple tools to support organizational development practitioners. This book offers theory and research methods to management and organization scholars, along with praxis advice to practicing managers.

First published in 1986. This study examines both labor's and management's political activities in the state of Massachusetts. The book, while historical in character, provides an interpretation of change, and identifies, describes and interprets temporal sequences. The primary aim of this study is to trace the evolution of public policy in the United States in the broad area of labor-management relations. The attempts of organized labor and management groups to influence public policy through the political process are examined, with a more detailed examination of labor and management political struggles in Massachusetts. This title will be of interest to students of political and labor history.

This title was first published in 2001. Addressing a significant gap in existing literature, this book presents a gender-informed analysis of the post-fordist economy. It incorporates a gender dimension into the economic restructuring debate on both a theoretical and a practical level, and explores the implications of economic restructuring in the workplace for gender relations..

The experience of Hong Kong's innovative and creative industries and the challenges they face serves as an important case study for other Chinese and Asian cities that are actively developing their innovative and creative industries in the era of globalization. The return of sovereignty over Hong Kong back to China in 1997 has led to both collaboration and competition between the two places in innovative and creative sectors for the Greater China and Asian Regions. Hong Kong has remained unique in spite of the integration, but she has to strike a delicate balance between being simultaneously a Chinese and an international city. This book looks at different innovative and creative industries, such as international art and culture exhibition, innovative technology, digital entertainment, TV and movies, as well as government policy for innovative and creative industries, particularly the changing competitive landscape brought about by the latest Great Bay Area development. Drawing insights from cultural history, innovation economics, cultural policy studies, and cultural geography, this book explores the opportunities and challenges of Hong Kong's innovative and creative industries, in particular after the change of sovereignty in 1997. It demonstrates that the city's legacy, and heavy government input in capital, do not guarantee their sustainable development. This is a book not only for policymakers or academics interested in innovative and creative industries but also to students contemplating a career in these areas in Hong Kong, the Greater China and the Asian Region.

Over the last fifty years women's employment has increased markedly throughout developed countries. Women of younger generations are much more likely than their mothers and grandmothers to enter the labour market and stay in it after they marry and have children. Are these changes due only to changes in women's investments and preferences, or also to the opportunities and constraints within which women form their choices? Have women with higher and lower educational and occupational profiles combined family responsibilities with paid work differently? And have their divisions changed? With an innovative approach, this book compares Italy and Great Britain, investigating transformations in women's transitions in and out of paid work across four subsequent birth cohorts, from the time they leave full-time education up to their 40s. It provides a comprehensive discussion of demographic, economic and sociological theories and contains large amounts of information on changes over time in the two countries, both in women's work histories and in the economic, institutional and cultural context in which they are embedded. By comparing across both space and time, the book makes it possible to see how different institutional and normative configurations shape women's life courses, contributing to help or hinder the work-family reconciliation and to reduce or reinforce inequalities. "Women in and out of paid work" will be valuable reading for students, academics, professionals, policy makers and anyone interested in women's studies, work-family reconciliation, gender and class inequalities, social policy and sociology.

The book presents a study of - legal, illegal, and incarcerated - African immigrants in Germany. Participants responded to a selection of scales from the Minnesota Multiphasic Personality Inventory (MMPI-2), the Portrait Value Questionnaire (PVQ) by Schwartz, and a measure of acculturative stress. Acculturative stress and German racism emerged as strong predictors of poor mental health, with problems becoming worse over the years of stay in Germany. Particularly among 'economic refugees' a precarious job situation and family fragmentation added grossly to acculturative stress. As John W. Berry, the nestor of acculturation research puts it in his epilogue: «What can only help is an increase in basic hospitality: Making African immigrants welcome in their new home is needed, not a bulwark Europe.

The workforce across industrialized nations has become both older and more age-diverse, and this trend is expected to continue in the coming decades. These changes will have important implications for motivating and managing both individual employees and teams and because people are retiring later, it is important to address ways to sustain the wellbeing and productivity of workers. With a specifically international focus, this volume addresses these critical issues from the individual and psychological perspectives. Based primarily in empirical research, it covers a wide range of topics related to the aging workforce, including the motivation of older workers - to work and to retire; what organizations can do to attract and retain the talent of older workers; how to improve relations and productivity among age-diverse teams; how to design jobs to support older and younger talent; and how to better understand why older workers may choose to return to work. This volume includes contributions from the top I/O researchers in the field of the aging workforce. This book was originally published as a special issue of the European Journal of Work and Organizational Psychology.

Originally published in 1987, The Creation of Local Authority Sector of Higher Education is a macro-analysis of the creation and development of the local authority sector of higher education from the early 1960s to the 1980s. It is a political/administrative study of educational policy-making and decision-taking at the national level. This book surveys the influence on the policy of various groups such as the Department of Education and Science, the local authority associations, and the higher education teachers' unions. The creation of the polytechnics receives considerable attention as does the merger of teacher training with advanced further education. The records of a large University Institute of Education show clearly how the battles over the future of teacher training were fought out in the 1960s and 1970s. Original material from the main teachers' unions involved has provided additional evidence from a different perspective. This study shows the problems facing local authority higher education in the 1980s and 1990s are not new, and in many respects remain the same intractable issues which have dogged the sector since its creation.

How are we to characterise the context in which organisations operate? The notion that organisational activity is shaped by institutional logics has been influential but it presents a number of problems. The criteria by which institutions are identified, the conflation of institutions with organisations, the enduring nature of those institutions and an exaggerated focus on change are all concerns that existing perspectives do not tackle adequately. This book uses the resources of historical work to suggest new ways of looking at institutional logics. It builds on the work of Roger Friedland who has conceived of institutional logics being animated by adherence to a core substance that is immanent in practices. Development of this idea in the context of organisation theory is supported by ideas drawn from the work of the social theorist Margaret Archer and the broader resources of the philosophical tradition of critical realism. Institutions are seen to emerge over time from the embodied relations of humans to each other and to the natural world on which they depend for material existence. Once emergent, institutions develop their own logics and endure to form the context in which agents are involuntarily placed and that conditions their activity. The approach adopted offers resources to 'bring society back in' to the study of organisations. The book will appeal to graduate students who are engaging with institutional theory in their research. It will also be of interest to scholars of institutional theory, of the history of organisations and those seeking to apply ideas from critical realism to their research.

This book explores three major changes in the circumstances of the migrant working class in south China over the past three decades, from historical and comparative perspectives. It examines the rise of a male migrant working population in the export industries, a shift in material and social lives of migrant workers, and the emergence of a new non-coercive factory regime in the industries. By conducting on-site fieldwork regarding Hong Kong-invested garment factories in south China, Hong Kong and Vietnam, alongside factory-gate surveys in China and Vietnam, this book examines how and why the circumstances of workers in these localities are dissimilar even when under the same type of factory ownership. In analyzing workers' lives within and outside factories, and the expansion of global capitalism in East and Southeast Asia, the book contributes to research on production politics and everyday life practice, and an understanding of how global and local forces interact.

How can African Americans and Afro-Caribbeans from the former British colonies be so different in their approaches toward social mobility? Chrystal Y. Grey and Thomas Janoski state that this is because native blacks grow up as "strangers" in their own country and immigrants from the English-speaking Caribbean are conversely part of "the dominant group." Unlike previous research that compares highly educated Afro-Caribbeans to the broad range of African-Americans, this study holds social-class constant by looking only at successful blacks in the upper-middle-class from both groups. This book finds that African-Americans pursue overachievement strategies of working much harder than others do, while Afro-Caribbeans follow an optimistic job strategy expecting promotions and success. However, African-Americans are more likely to use confrontational strategies if their mobility is blocked. The main cause of these differences is that Afro-Caribbeans grow up in a system where they have many examples of black politicians and business leaders (35-90% of their countries are black) and African-Americans have fewer role models (12-14% of the United States are black). Further, the schooling system in Afro-Caribbean countries does not label blacks as underachievers because the schools are almost entirely black. A further problem that African-Americans face is the resentment of a small but significant number of blacks who have little social mobility. They accuse socially mobile African Americans of "acting white," which is a phenomenon that Afro-Caribbeans almost never face and they call it "an African-American thing." To demonstrate this difference, Strategies for Success among African-Americans and Afro-Caribbeans does a historical-comparative analysis of the differences between the black experience after slavery in the United States and Jamaica, Trinidad and Tobago, Guyana, and St. Kitts-Nevis. The authors interview fifty-seven black people and find consistent differences between the US and Caribbean black citizens. Using theories of symbolic interaction and ressentiment, this work challenges previous studies that either claim that Afro-Caribbeans are more motivated than African-Americans, or studies that show that controlling for class, each group is more or less the same.

This book takes readers behind the screen to uncover how digital technologies have affected the UK sex industry. The authors use extensive new datasets to explore the working practices, safety and regulation of the sex industry, for female, male and trans sex workers primarily working in the UK. Insights are given as to how sex workers use the internet in their everyday working lives, appropriating social media, private online spaces and marketing strategies to manage their profiles, businesses and careers. Internet Sex Work also explores safety strategies in response to new forms of crimes experienced by sex workers, as well as policing responses. The book will be of interest to students and scholars across a range of social science disciplines, including gender studies, socio-legal studies, criminology and sociology.

The theory and practice of management accounting should be seen within the context of varieties of global capitalism, to appreciate its role as a 'calculative technology of capitalism' which is practiced on factory floors, corporate boards, computer networks, spreadsheets, and so forth. This new textbook is the first to introduce the field from a rounded social science perspective. Strategizing Management Accounting offers a theoretical discussion on management accounting's strategic orientation by accommodating two interrelated lines of analyses, from historical and contemporary perspectives. The book illustrates how 'new management accounting' has evolved into the form in which it exists today in its neoliberal context and how those new management accounting practices have become manifestos for the managers, as calculative technologies of decision making, performance management, control, corporate governance, as well as global governance, and development within various forms of organizations across the globe. Each chapter draws on Foucauldian analysis of biopolitics explaining how neoliberal market logic informs a set of strategies and mechanisms through which various social entities and discourses are made governable by considering them as biopolitical entities of global governance. Written by two recognized accounting experts, this book is vital reading for all students of management accounting and will also be a useful supplementary resource for those wanting to understand and research accounting's vital role in contemporary society.

This study, first published in 1958, explores the behaviour of industrial workers in a social context. By interviewing and observing workers in factories in Melbourne, the author examines the worker's evaluation of work, work satisfaction, relationships and friendships within the workplace, and the worker's place in society. This title will be of interest to students of psychology, sociology and business studies.

On the fringe of western Europe, yet fully integrated into the capitalist market, the rural economy of the west of Ireland seems to provide a fascinating object of analysis to the student of European folk cultures. This book concentrates on a particular aspect of that rural economy: the social organization and cultural construction of work in a community of family farms. The concept of work, which is primarily farm work, is taken here as a very elementary set of ideas, images and experiences that enable us to penetrate in the different cultural spheres that intersect life on an Irish family farm. Work, the author concludes, is to this farming community what the Kula ring is to the Trobriand islanders - a kind of Maussian "total social fact" the analysis of which incorporates a comprehensive description of a particular social system.

Social class remains a fundamental presence in British life in the twenty-first century. It is woven into the very fabric of social and political discourse, undiminished by the end of mass industry; unaugmented despite the ascendancy of 'ordinary working people' and other substitute phrases. Absent from this landscape, however, is any compelling Marxist expression or analysis of class. In Class Matters, Charles Umney brings Marxist analysis out of the 19th century textiles mill, and into the call centres, office blocks and fast food chains of modern Britain. He shows how core Marxist concepts are vital to understanding increasing pay inequality, decreasing job security, increasing routinisation and managerial control of the labour process. Providing a critical analysis of competing perspectives, Umney argues that class must be understood as a dynamic and exploitative process integral to capitalism - rather than a descriptive categorisation - in order for us to better understand the gains capital has made at the expense of labour over the last four decades.

In this book, first published in 1971, the authors show from first-hand studies of family and working life (and with evidence from many countries, including the socialist societies of Eastern Europe) the nature of the discrimination facing women in the professions - and how various family and employment patterns might contribute to solving it. Their point is not that some new stereotype should be substituted for traditional views of the role of husbands and wives: different patterns fit different situations.