A surprisingly large number of people claim to have worked for a
manager who was clearly incompetent. Some people even believe, that
in certain sectors, the incompetent outnumber the competent.
This book looks at when, why and how managers become incompetent
and what to do about it. It does so with both science and humour by
reviewing what we know about competences, about personality theory
and about various salient psychiatric disorders.
So many management books are unrealistically optimistic. They
portray management as a simple task once one has absorbed the magic
silver bullet message of the book. But managing people is, and will
remain difficult as any manager knows. Management is about ability
and skills, attitude and values, knowledge and understanding, but
also about personality and mental stability.
This text investigates normal and abnormal incompetence. The
former is where people have a poor fit between themselves
(personality and ability) and the job. Through post selection,
inadequate training, changes in the job or unwise promotion misfits
occur which leads to incompetence.
The longest chapter in the book looks at abnormal incompetence
and what are called personality disorders. Well-known psychiatric
disorders are described in detail and how to spot these in
managers. Thus, the paranoid or sociopathic, narcissistic or
passive-aggressive types are described in everyday language as well
as how to deal with them. More importantly, the book considers how
the pathologically incompetent managers influence organizations and
groups to fulfil their often bizarre needs and wishes. The final
section of the book attempts to help the reader correctly
diagnoseincompetence. It also offers various possible cures: the
emphasis is that cure follows correct diagnoses. Some cures for
incompetence actually accentuate it.
The book is both serious and funny. The incompetent manager is
no laughing matter for those managed by them. But the sort of thing
some incompetent managers believe and do can be, at least for the
onlooker, very funny indeed.
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