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Why and How to Use Conflict Management in Organisations (Paperback)
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Why and How to Use Conflict Management in Organisations (Paperback)
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Scholarly Research Paper from the year 2008 in the subject Business
economics - Business Management, Corporate Governance, grade: 1,3,
University of Applied Sciences Berlin, course: Soft Skills &
Leadership Qualities, language: English, abstract: The American
William Ellery Channing once said that "difficulties are meant to
rouse, not discourage. The human spirit is to grow strong by
conflict." Life is full of conflicts. Wherever choices exist there
is potential for disagreement. Such differences, when handled
properly, can result in richer, more effective, creative solutions
and interaction. But it is difficult to consistently turn
differences into opportunities. Poorly managed disagreements could
lead to a psychological distance between people based on negative
feelings like competition and disregard. Conflict is inevitable in
business relationships, as it is in social relationships. Without
conflict, growth is limited. Unresolved conflict can be poisonous
to the productivity of a company. Conflicts that are not handled or
that are handled in an inappropriate way could become expensive for
a company. Thus, managers spend a lot of time dealing with
conflicts or its aftermath. This indicates how much resources are
wasted by wrong conflict management; a huge amount of a company's
workforce is kept away from daily business and productive work. The
challenge is to identify conflict situations in their beginning
stage and to manage them constructively to discover new
opportunities and to transform conflict into a productive learning
experience. Whereas chapter 1.2 describes some important conflict
types and the reasons for their arising, chapter 2.1 describes the
first signs of conflict arising to sensitise to the roots of
conflicts. By focussing on the business environment, chapter 2.2
and 2.3 show ways to minimise unnecessary conflicts and to manage
unavoidable conflicts. Chapter 2.4 states important soft skills
managers must develop to resolve conflicts successfu
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