After the first wave of e-commerce and e-business implementations,
we are witnessing an e-services paradigm shift in the way
businesses, governments and consumers are using Internet-based
technologies and mobile communications to innovate and produce new
products and services. Cases on Managing E-Services presents a wide
range of real-life case studies in e-services in fields such as
e-libraries, e-medicine, and e-insurance. Providing concrete
examples of successes and pitfalls of e-services management, this
unprecedented scholarly contribution also offers a much-needed
definition and typology of e-services and their main
characteristics through theoretical papers and case studies.
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