Cases on Managing E-Services (Hardcover)

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

General

Imprint:	Information Science Reference
Country of origin:	United States
Release date:	October 2008
First published:	May 2011
Authors:	Ada Scupola
Dimensions:	280 x 216 x 19mm (L x W x T)
Format:	Hardcover
Pages:	315
ISBN-13:	978-1-60566-064-6
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > Automation of library & information processes Books > Business & Economics > Business & management > E-commerce
LSN:	1-60566-064-7
Barcode:	9781605660646

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