Central to the study of e-services is the ability to evaluate
critical success factors, which include quality, effectiveness,
accessibility, and societal implications. Developing Technologies
in E-Services, Self-Services, and Mobile Communication: New
Concepts presents perspectives on the management, delivery and
consumption, and creation of new e-services technologies and tools.
This book reviews specific e-services such as e-banking and
e-health initiatives and offers new perspectives useful to industry
professionals and academicians interested in the creation,
application, and evaluation of a number of different mobile and
electronic services.
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