How to Manage Difficult People - Proven Strategies for Dealing with Challenging Behaviour at Work (Paperback)

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

General

Imprint:	How To Books Ltd
Country of origin:	United Kingdom
Release date:	May 2014
Authors:	Alan Fairweather
Dimensions:	134 x 201 x 15mm (L x W x T)
Format:	Paperback
Pages:	224
ISBN-13:	978-0-7160-2398-2
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Promotions
LSN:	0-7160-2398-9
Barcode:	9780716023982

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