Every organization should have some method of capturing,
storing, transforming, retrieving, and using knowledge and lessons
learned. This book has been written to help managers throughout the
organization to design and develop knowledge management systems
that are effective and lasting. Successful knowledge management
systems are integrated into the corporate culture and the existing
information systems apparatus. They are introduced gradually, so as
not to clutter the testing phase with too many details. And simple
and appropriate metrics are utilized at each stage of the design
and operating process. The book concludes with a concise summary of
all the necessary steps to ensure success.
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