Despotism on Demand draws attention to the impact of flexible
scheduling on managerial power and workplace control. When we
understand paid work as a power relationship, argues Alex J. Wood,
we see how the spread of precarious scheduling constitutes flexible
despotism; a novel regime of control within the workplace. Wood
believes that flexible despotism represents a new domain of
inequality, in which the postindustrial working class increasingly
suffers a scheduling nightmare. By investigating two of the largest
retailers in the world he uncovers how control in the contemporary
"flexible firm" is achieved through the insidious combination of
"flexible discipline" and "schedule gifts." Flexible discipline
provides managers with an arbitrary means by which to punish
workers, but flexible scheduling also requires workers to actively
win favor with managers in order to receive "schedule gifts": more
or better hours. Wood concludes that the centrality of precarious
scheduling to control means that for those at the bottom of the
postindustrial labor market the future of work will increasingly be
one of flexible despotism.
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