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Books > Business & Economics > Business & management > Management & management techniques > Management decision making
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Designing and Tracking Knowledge Management Metrics (Paperback)
Loot Price: R1,458
Discovery Miles 14 580
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Designing and Tracking Knowledge Management Metrics (Paperback)
Series: Working Methods for Knowledge Management
Expected to ship within 18 - 22 working days
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Knowledge management metrics are one of the weakest areas of
practice in the field. Overwhelmingly, the literature that exists
focuses on case studies and incidents of metrics, rather than
approaching the concept holistically. Addressing this lack, expert
authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come
together to supply a fundamental discussion of measurement cultures
and philosophy, types of metrics, and how to use metrics to grow an
organization. They offer a guide for knowledge management
professionals to report on progress against goals and targets in
terms that are understandable and comparable to their
organizational peers, enabling professionals from across businesses
to communicate with metrics and engage in wider discussion about
the process of achieving organizational visions. Providing
practical guidance for identifying different types of measurements
and metrics, as well as methods for defining and collection
information about metrics, this is an essential book for knowledge
management professionals and researchers on the path to improving
metric literacy across their organizations.
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