Emergency Triage: Telephone Triage and Advice complements the
highly successful Emergency Triage. The algorithms are rooted in
the Manchester Triage System (MTS), which is used in hospitals
around the world and which is acknowledged as an effective means of
clinical prioritisation. This telephone iteration of a triage
system which prioritises millions of patients each year provides a
robust, safe, evidence-based system for managing the clinical risk
in patients who are at a distance from health care providers. The
basic principles that drive the MTS remain, but this book addresses
the specific difficulties of assessment by telephone. The possible
triage outcomes are "face-to-face now", "face-to-face soon" and
"face-to-face later" together with a self-care option. Information
and advice is suggested at every level. The advice ranges from
life-saving interventions, which can be carried out until health
care arrives, to self-care instructions. Emergency Triage:
Telephone Triage and Advice provides all the necessary information
that telephone triage staff must have to hand as well as including
examples of questions to be asked. It will be a valuable resource
for staff working in emergency departments, health centres and
telephone triage organisations. Furthermore hospitals that are
already using Emergency Triage will benefit from being linked with
a telephone triage system that follows the same protocols.
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