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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover) Loot Price: R5,046
Discovery Miles 50 460
Repayment Terms: R473 pm x 12*
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A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover): Andrew Waite

A Practical Guide to Call Center Technology - Select the Right Systems for Total Customer Satisfaction (Hardcover)

Andrew Waite

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Loot Price R5,046 Discovery Miles 50 460 | Repayment Terms: R473 pm x 12*

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Expected to ship within 12 - 17 working days

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

General

Imprint: Crc Press
Country of origin: United Kingdom
Release date: July 2017
First published: 2001
Authors: Andrew Waite
Dimensions: 229 x 152mm (L x W)
Format: Hardcover
ISBN-13: 978-1-138-41254-5
Categories: Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > General
Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > General
LSN: 1-138-41254-6
Barcode: 9781138412545

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