Projects are inherently risky, since they involve some level of
uncertainty, doing something new in the target environment, but the
percentage of projects seen as a success is still disappointingly
low, especially for IT projects. The 'Iron Triangle' of
time/cost/quality suggests that all three aspects are equal, but
with quantitative methods for monitoring project performance, the
focus is primarily on managing cost and time. This book seeks to
redress the balance, explaining the rationale and benefits of
focusing more on quality (fitness for purpose and conformance to
requirements) before detailing a range of tools and techniques to
support rebalancing the management of projects, programmes and
portfolios. It shows how managing project quality actively can
reduce costs through minimising wastage, and reduce delays through
avoiding rework, leading to improved project success rates and
customer satisfaction.
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