This book addresses the important role of communication within the
context of performing an audit, project, or review (i.e., planning,
detailed testing, and reporting). Intended for audit, information
security, enterprise, and operational risk professionals at all
levels, including those just starting out, Say What!? Communicate
with Tact and Impact: What to Say to Get Results at Any Point in an
Audit contains an array of practical and time-tested approaches
that foster efficient and effective communication at any point
during an engagement. The practical and memorable techniques are
culled from author Ann M. Butera's CRP experience as a trusted
advisor who has taught thousands of professionals how to develop
and hone their interpersonal, communication, and empathic skills.
Those familiar with the Five Tier Competency ModelTM she developed
will recognize these techniques as a deep dive on the competencies
comprising Tier 3: Project Management and Tier 5: Managing
Constituent Relations. The author discusses the following behaviors
in one's dealings with executives, process owners, control
performers, and colleagues: Demonstrating executive presence
Becoming the trusted advisor Influencing others Communicating with
tact, confidence, and impact Facilitating productive meetings and
discussions Overcoming resistance and objections Managing and
resolving conflict Knowing when to let a topic go and move on This
book is a guide for professionals who want to interact proactively
and persuasively with those they work with, audit, or review. It
describes techniques that can be used during virtual, in-person,
telephone, or video conferences (as opposed to emails, workpapers,
and reports). It provides everyone (newer associates in particular)
with the interpersonal skills needed to (1) develop and build
relationships with their internal constituents and clients, (2)
facilitate conversations and discussions before and during
meetings, and (3) handle impromptu questions with confidence and
executive presence and make positive first impressions. The topics
and techniques discussed are accompanied by case studies, examples,
and exercises to give the readers the opportunity to develop plans
to bridge the gap between theory and practice. The readers can use
the book as a reliable resource when subject matter experts or
training guides are not readily available.
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