The ability to manage knowledge is relevant for millions of
small and medium sized enterprises (SMEs) that operate in high-tech
environments. They strongly depend on external knowledge about
customers, technologies, and competitors because, as opposed to
large companies, they have limited internal knowledge resources and
little power to control their business environments. Present KM
literature, however, mainly focuses on large companies and
therefore does not explain, how SMEs, for example, can successfully
apply groupware, data mining, semantic networks, and knowledge
maps. This book addresses this problem by introducing the concept
of knowledge integration (KI) that places emphasis on the
identification, acquisition and use of external knowledge. Drawing
from this theoretical basis, the book presents concepts and
instruments specifically designed for SMEs, as well as examples of
their implementation and use in practice.
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