This book analyses managerial responses and people management
strategies and processes adopted to deal with the challenges
imposed by the Global Financial Crisis (GFC). It examines how key
actors in the system exercised strategic choices in a given
strategic environment, as well as how they responded and developed
strategies in this globally integrated industry, in an emerging
market context. The book focuses on the nature of strategic choices
available to firms in the Indian information technology (IT) and
knowledge and business process outsourcing (K and BPO) industry. It
looks at how these Indian firms in the IT industry exercise their
strategic choices to deal with their routine business and how these
routines were changed through learning and investment in certain HR
and management practices in times of crisis. Additional insights
from other national and industry contexts are also provided for
wider coverage of how the GFC-affected organisations frame their
responses to deal with it. The book examines the changes in the
human resource processes and how organisations adjust their operant
business models to deal with the pressures brought about by the
crisis.
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