ITIL V3 Small-scale Implementation (Paperback)

This publication has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organistations and how to scale ITIL down for small organisations.It is a practical guide to scaling ITIL for use in smaller organisations. It uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It supersedes ISBN 9780113309801.

General

Imprint:	Tso
Country of origin:	United Kingdom
Release date:	August 2009
First published:	July 2009
Authors:	Axelos
Dimensions:	220 x 216 x 8mm (L x W x T)
Format:	Paperback
Pages:	146
ISBN-13:	978-0-11-331078-4
Categories:	Books > Computing & IT > General Books > Business & Economics > Business & management > Management of specific areas > General
LSN:	0-11-331078-1
Barcode:	9780113310784

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