Benchmarking Handbook (Hardcover, 1995 ed.)

Benchmarking is a powerful tool for improvement. It is one of the fastest growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. This unique text provides an excellent recipe for conducting a benchmarking study. Unlike other books on the subject it takes a systematic approach, giving the reader step-by-step instructions. The five-phase benchmarking wheel forms the framework for the book, with detailed descriptions of each phase being complemented by graphical navigation aids. This will serve as a quick and practical tutorial for benchmarking and as a handbook to be used by the team throughout the benchmarking study.

General

Imprint:	Chapman and Hall
Country of origin:	United Kingdom
Release date:	December 1995
First published:	December 1995
Authors:	B. Andersen • P. -G Pettersen
Dimensions:	235 x 155 x 12mm (L x W x T)
Format:	Hardcover
Pages:	192
Edition:	1995 ed.
ISBN-13:	978-0-412-73520-2
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Promotions
LSN:	0-412-73520-2
Barcode:	9780412735202

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