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Encounters at the Counter - The Organization of Shop Interactions (Hardcover)
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Encounters at the Counter - The Organization of Shop Interactions (Hardcover)
Series: Studies in Interactional Sociolinguistics
Expected to ship within 12 - 17 working days
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Bringing together a diverse collection of studies from a team of
international scholars, this pioneering volume focuses on
interactions in shops, exploring the dynamics of conversation
between sellers and customers. Beginning with the emergence of a
'need' for a product before the request to a seller is actually
made, all the way through to the payment phase, it explores the
rich and deeply methodical practices employed by customers and
sellers as they go about the apparently mundane work of buying and
selling small items. It looks at how seller and customer interact
both verbally, and by means of manipulating the material objects
involved, across a range of different kinds of purchase. Providing
new insights into multimodal human interaction and the organisation
of the commercial activity, it aims to bring about a new
understanding of the fundamental ways in which economic value,
possession and ownership is achieved.
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