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Books > Language & Literature > Language & linguistics > Literacy
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Reading and Writing in the Global Workplace - Gender, Literacy, and Outsourcing in Ghana (Hardcover, New)
Loot Price: R2,586
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Reading and Writing in the Global Workplace - Gender, Literacy, and Outsourcing in Ghana (Hardcover, New)
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Reading and Writing in the Global Workplace: Gender, Literacy, and
Outsourcing in Ghana by Beatrice Quarshie Smith explores the
conditions that underlie the outsourcing of US data-processing work
in Ghana. Here Beatrice Quarshie Smith describes the convergence
and interplay of at least four different socio-economic forces: (1)
the digital and satellite technology enabling virtual environments
for global outsourced data-processing; (2) the historical
development of Ghana as a politically-stable Anglophone society
with a relatively strong tradition of public education; (3) the
neoliberal economic restructuring policies advanced by the World
Bank and the International Monetary Fund; and (4) the ready
availability of women seeking to enter the formal wage economy
either to seek independence from their roles within traditional
families, or in order to support their families. The author's
comparative study of two distinctly different workplaces reveals
significant insights about problems of organizational hierarchy and
management-employee relations in the cross-cultural environments of
out-sourced business and IT process work. Through extensive
interviews, the book sheds light on the educational backgrounds,
day-to-day struggles, fears, and aspirations of the workers.
Quarshie Smith develops this multi-faceted analysis with keen
insights into the representational limitations and ethical
responsibilities of the researcher. This pioneering study about
outsourced data-processing work in West Africa opens up a new area
for research and offers a fresh perspective from which to consider
outsourcing in other regions of the globe.
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