By identifying and describing the most powerful financial and
non-financial KPIs, this book will make life easier for you by
defining them, explaining how and when they should be used and
providing a rich library of KPIs that have been proven to
significantly improve performance.
The book presents case examples to illustrate the selection and
use of the KPIs and provides tools such as KPI selection templates
and Key Performance Questions to help you apply the most
appropriate KPIs effectively in your business.
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