Whether you are building your career as a manager by taking
professional qualifications or you simply want to enhance your
management skills this Instant Manager title, based on one of the
six national occupational standards for managers, is exactly what
you need! Including a fascinating interview with Ruth Spellman CBE,
CEO of the Chartered Management Institute, this is an inexpensive,
concise but above all authoritative guide to getting results. Based
on ten key questions, each chapter ends with a summary and action
checklist to crystallize what you have learnt. The portable format
allows you to carry the book wherever you go and to fit learning
and development into your busy work life. Getting Results provides
a readable and practical introduction to the subject, including:
Managing a project and/or projects Managing processes Marketing for
non-specialists Solving service; problems Improving customer
service Understanding your market Putting customers first Managing
customer service; Improving performance. Backed by the authority of
the Chartered Management Institute, this is an essential addition
to the manager's library.
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