Emotions and Service in the Digital Age (Hardcover)

This volume of Research on Emotions in Organizations adds to the ongoing research stream on emotions in the workplace, focusing on service and the digital economy. Advances in digital technology have ushered us into what is referred to as industry 4.0 or the digital age. With it come opportunities to improve the methodologies we use to research and analyse emotions, to help people manage their emotions, as well as develop their socio-emotional skills. Industry 4.0 also poses challenges, such as assisting leaders and employees to acquire a digital mind set and maintaining positive human connections and relationships in the workplace. Emotional management skills and a service orientation have become an even higher priority. The chapters in this book offer a variety of research evidence and perspectives which explore how emotions will continue to be of central importance in the digital workplace. Emotions and Service in the Digital Age is divided into three parts: The Digital Age Adapting to the Digital Age Emotions and Care in the Digital Age

General

Imprint:	Emerald Publishing Limited
Country of origin:	United Kingdom
Series:	Research on Emotion in Organizations
Release date:	October 2020
First published:	2020
Editors:	Charmine E.J. Hartel • Wilfred J. Zerbe • Neal M. Ashkanasy
Dimensions:	229 x 152 x 23mm (L x W x T)
Format:	Hardcover
Pages:	280
ISBN-13:	978-1-83909-260-2
Categories:	Books > Social sciences > Education > Organization & management of education > General Books > Business & Economics > Business & management > Ownership & organization of enterprises > Employee-ownership & co-operatives Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour Promotions
LSN:	1-83909-260-2
Barcode:	9781839092602

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