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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Emotions and Service in the Digital Age (Hardcover)
Loot Price: R3,202
Discovery Miles 32 020
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Emotions and Service in the Digital Age (Hardcover)
Series: Research on Emotion in Organizations
Expected to ship within 10 - 15 working days
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This volume of Research on Emotions in Organizations adds to the
ongoing research stream on emotions in the workplace, focusing on
service and the digital economy. Advances in digital technology
have ushered us into what is referred to as industry 4.0 or the
digital age. With it come opportunities to improve the
methodologies we use to research and analyse emotions, to help
people manage their emotions, as well as develop their
socio-emotional skills. Industry 4.0 also poses challenges, such as
assisting leaders and employees to acquire a digital mind set and
maintaining positive human connections and relationships in the
workplace. Emotional management skills and a service orientation
have become an even higher priority. The chapters in this book
offer a variety of research evidence and perspectives which explore
how emotions will continue to be of central importance in the
digital workplace. Emotions and Service in the Digital Age is
divided into three parts: The Digital Age Adapting to the Digital
Age Emotions and Care in the Digital Age
General
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