The A3 process is a way to look with "new eyes" at a specific
problem identified by direct observation or experience. It offers a
structure that begins by always defining the issue through the eyes
of the customer.
In "A3 Problem Solving for Healthcare" Cindy Jimmerson explains an
essential tool borrowed from the Toyota Production System, which is
an extension of work identified with the well-known Value Stream
Map. She offers an easy-to-learn problem-solving method that can be
used in every aspect of healthcare to identify, understand, and
improve processes that don't support workers in doing their good
work. In this compelling book you get:
- The expertise of a recognized industry expert in Lean
principles
- A practical, easy-to-use workbook
- Concepts illustrated with numerous A3s in various stages of
development
- Explanation of how to extend the VSM philosophy to a more
focused perspective
- An extensive exploration of the A3 problem-solving tool in
healthcare the first book to do so
Through case studies and actual A3s, this book illustrates the
simplicity and completeness of the A3 tool and its applications to
regulatory documentation as well as activities of daily work."
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