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ITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification (Paperback)
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ITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification (Paperback)
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ITIL(R) 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL
4 Foundation certificate, you're probably planning the next stage
in your ITIL journey and deciding which qualification to work
towards. ITIL 4 Drive Stakeholder Value provides essential
knowledge and capabilities for service management professionals,
focusing on the engagements between a service provider and its
customers, users, suppliers and partners, and how demand is
converted into value via IT-enabled services. DSV is one of the
ITIL 4 advanced level modules that leads to the MP (Managing
Professional) certification. The module is aimed at managers and
aspiring managers at all levels, providing them with the practical
skills to build effective relationships across the SVS. An
excellent supplement to any ITIL 4 Drive Stakeholder Value training
courseITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to
the ITIL 4 Managing Professional DSV certification is a study guide
designed to help students pass the ITIL 4 Specialist: Drive
Stakeholder Value exam. The majority of this book is based on the
official AXELOS ITIL(R) 4: Drive Stakeholder Value publication and
the associated ITIL 4 Specialist: Drive Stakeholder Value syllabus.
It provides students with the information they need to pass the
Drive Stakeholder Value exam, and help them become a successful
practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP
students, ITSM (IT service management) practitioners who are
adopting ITIL 4, approved training organisations, IT service
managers, IT managers and those in IT support roles. The guide
focuses on: The customer journey; Fostering stakeholder
relationships; How to: shape demand and define service offerings,
and align expectations and agree service details; Onboarding and
offboarding; Continual value co-creation; Realising and validating
service value; and Exam preparation. A useful tool throughout your
careerIn addition to being an essential study aid, the author - a
seasoned ITSM professional - also provides additional guidance
throughout the book, which you can lean on once your training and
exam are over. The book includes her own practical experience, to
which she gives advice and points to think about along the way, so
that you can refer back to this book for years to come - long after
you've passed your exam. The essential link between your ITIL
qualification and the real world - buy this book today!
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