Real Learning Happens as You Work Implement performance support to
increase and accelerate employee performance.
"It is a book that will become dog-eared from use as it is both
a narrative and a reference. Valuable now, and over time; it is
worth every cent of the $30 cover price. It is easy to read, and
easy to fillet for the right information just when you need it. The
book comes at a really important juncture in the trajectory of
corporate learning and highlights the importance of learning in the
workflow. It is the right book, at the right time, in the right
way."
--Nigel Paine, MD NigelPaine.com Ltd
""Innovative Performance Support" significantly moves the
learning revolution to the next level. It is the workplace, and the
work itself, where performance support will make its mark, and
Gottfredson and Mosher are the trailblazers."
--Marc J. Rosenberg, Marc Rosenberg and Associates
Research shows that 80 percent of learning in the workplace
occurs on the job, rather than in formal training sessions.
"Innovative Performance Support" offers you a concise and
comprehensive overview of performance support (PS)
practices--ongoing, job-specific resources that ensure employees
perform effectively on the job. From free, open-source applications
like blogs and wikis to sophisticated new system software, this
guide will help you implement the right PS strategy for your
team.
"Innovative Performance Support" Saves the investment in formal
training and increases productivity Reduces the learning time
required to achieve successful performance Supplements or replaces
existing training programs Cuts down on the use of help desks and
other traditional in-house support functions
Conrad A. Gottfredson and Bob Mosher break down the hows and
whys of applying PS solutions to replace the patchwork of existing
training programs that you might be using now. They show how
leading firms deploy PS solutions to reduce costs, retain talent,
and increase productivity and efficiency.
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